• PlayerAuctions

PlayerAuctions

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Overview

PlayerAuctions has a rating of 4.5 stars from 2,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 97.8%
Positive
577
Neutral
0
Negative
13
301
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How would you rate PlayerAuctions?
Top Positive Review

“Some concerns at the start but all went well.”

Russell S.
10/17/24

Got nervous at the beginning but thanks to the site's staff and the seller's replies I understood what was going on. Shortly after payment I also received the order. It pays to check the delivery times of sellers because this can be anywhere from 30 minutes to a full day. Partly my fault for ignoring that.

Top Critical Review

“Scammers liars and theives”

Corby R.
6/2/24

This website, and its staff, are liars and thieves. I have been a seller on the platform for 10 years and they are the most incompetent website Ive used. You are much better off going to eldorado.gg or g2g.com

Reviews (2,816)

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Reviews that mention popular keywords

player auctions (142) credit card (69) customer support (74) customer service (149) phone number (24) game accounts (38) trading site (26)
Thumbnail of user masond104
Georgia
1 review
0 helpful votes
  • Send Message
April 24th, 2024
Verified purchase

In 30 minutes tops the order was done without any issues. I would surely buy something here again.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you so much for the amazing review, Mason.

Thumbnail of user jeanc338
DO
1 review
1 helpful vote
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April 20th, 2020

I was looking online to buy rs gold. Not a big deal online. 1st time using the website. Noticed that they dont allow paypal which was weird as paypal is the most secure payment method. Well decided to go with regular debit card. It charged me an pre authorization of 65 cents which its fine cause it was supposed to be made i understood. Then charged me 78.78 at the moment of contacting the seller he told me that i dont have an order. When i checked the status it was cancelled 1 min after the payment. Got in contact with support and all they said is to get in contact with my bank for a refund. No response after that 4 hours waiting also 3 hours after the payment it charged again 78.78 and 65 cents only that this time to a different commerce. Called bls i dont know about it but it was for the same amount. I hope this helps someone not to try using the website. Im reporting this website to all anti fraud places i will find. They will pay a lot for the 160 usd they took from me.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Jean,

I've already written back to your ticket/Facebook message to us, we have already requested for your funds to be checked and refunded this includes any duplicate charges that were made). I am very sorry for the inconvenience and concern this has caused you.

Best,
Richard

Thumbnail of user dickc62
Arizona
1 review
2 helpful votes
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July 16th, 2021

They will ask you for 100 pictures of yourself and your credit card and bank statement. Don't worry though, after sending it they will email you back 4 hours later saying they need more. Use G2G, it's more secure and 1000x faster. Playerauctions is a joke, I would give 0 stars if I could.

Tip for consumers:
Use G2G instead, these guys are a joke.

Products used:
In game currency

Service
Value
Shipping
Returns
Quality
Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi there,

I'm very sorry for the inconvenience with this order. I checked and they needed more validation for the order. We need to go through this in order to establish the ownership of the payment account being used. In case you wish to try again, please look into Coinbase as that method skips this process entirely.

Best regards,
Richard

Thumbnail of user timp176
Australia
1 review
3 helpful votes
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August 27th, 2018

Had one successful account I bought a while back so I thought I would buy another two accounts. They straight up take your money but won't deliver accounts, excuses are given about them being sent to my emails but it has been over a day with no email sent. No support either on it.

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Tim,

I'm sorry for the inconvenience. I was able to resend the game account info for both orders; Could you please check from your end? If you were able to receive them, could I possibly ask for a bump up with your rating? Thank you. Please let me know if you have other concerns that I can help you with, Tim.

Best regards,
Richard

Thumbnail of user jasonv710
Philippines
1 review
0 helpful votes
  • Send Message
November 27th, 2022
Verified purchase

The site is trustworthy and provides the necessary functions for you to be protected as a buyer. In case the order ends up being bogus, you have the chance to cancel and buy another offer. I know because I was already refunded. Somewhat annoying that the seller wasnt responsive but Im glad they came through for me.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Many thanks for appreciating what we do for our buyers. This is much appreciated, Jason.

Thumbnail of user jobbiu
Texas
1 review
1 helpful vote
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June 19th, 2020

If you're expecting to just complete a purchase and receive your goods get ready to be let down! You will find yourself waiting for hours and checking emails wondering. I tried for days just to buy 1 item and when I FINALLY, after jumping through hoops for days, completed the purchase, the goods never came through. Complete scam and slowest response times ever. I actually had 24 hour periods between responses on my purchases and my tickets in customer service were simply never responded to.

Thumbnail of user bene561
Alabama
1 review
0 helpful votes
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February 6th, 2024
Verified purchase

While selling can be difficult, this site helps me get rid of surplus accounts I have periodically and get good money for them.

Their network of buyers and the reach they have is impressive.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you for sharing the positive experience you have as a seller, Ben. We wish you all the best on your future sales!

Thumbnail of user nashye
Florida
1 review
2 helpful votes
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December 23rd, 2016

I love this site because its insanely secure. It may seem like a lot but, it is all for your own safety. I really appreciate that a lot as there are many websites out there ready to scam you but, playerauctions has been very good to me and is probably the safest site i have used to purchase game accounts or in game gold. Thank you so much!

Thumbnail of user te5982
Canada
1 review
6 helpful votes
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September 13th, 2016

I've used these guys many of times to buy and sell. Typically a great service. The moment you get into the dispute they drop you like a fly, hold the account in question and the cash. This company is a huge scam and doesn't care about it's customers. NEVER use these guys because those times you get into a dispute it isn't worth it. I'm currently in a dispute battle that has been going on for a MONTH without contact from PlayerAuctions on the matter. It should take a matter of a couple of business days to get a result according to their website. Every time I contact them (daily) they say I will be contacted by a member of the mediation team (which you cannot directly contact outside email) and I never have. Save you money! Save your time! Buy elsewhere.

Thumbnail of user jayb146
Washington
1 review
7 helpful votes
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July 2nd, 2017
• Updated review

Worst site full of scammers, take side of scammer because they already profited off your money so dont expect a refund or reply about your case for a few weeks. Even a support member messaged me through site jabber to attempt to help but fails to reply to messages when i have sent them, come to find out when i tried to log into the site i got banned for to many ticket and email messages i was sending about my case. This is when i disputed the purchase through papal and got my full refund back. Will never even visit this site for anything as they are all scammers and do not care about their clients even after they pushed their 6 dollar insurance (which is also a scam) even with insurance and more than enough picture proof they denied my refund and banned me from site. * word of advice for future clients. Pay with paypal so you can dispute the payment and get your money back because the site wont do Sh*t but ban you.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Jay B.,

I have sent you a reply thru Private Message. I am sorry for the inconvenience this has caused and I understand that this is a frustrating situation to be in.

We are still looking forward to doing business with you despite of what happened. Have a nice day!

Regards,
Bernadette

Update on case
June 22nd, 2017
• Previous review

After providing picture proof and messages i shared with owner showing him asking for personal information to recover account and i get and update with saying, "we are unable to determine that the seller is responsible for the loss of access to your account". Highly dissatisfied and wont be buying from site again. Got scammed out of 100 buck and their insurance is a joke.

Bought a account to have it reclaimed with insurance with no response.
June 17th, 2017
• Previous review

Bought insurance on a account i ordered through player auctions and two weeks later the seller reclaimed the account, i bought insurance specifically for this reason and player auctions advertised there insurance so well to protect myself from this happening but it has almost been a month and yet no response to my case besides all the picture proof i have already sent of my account being reclaimed as well as picture proof of messages with seller asking for info i set on the account to further access after he took full control of the account.

Thumbnail of user kshitijj
India
2 reviews
9 helpful votes
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June 15th, 2020

While I've had a decent experience purchasing accounts, I have been facing a lot of trouble getting a refund. The team seems to ignore my messages and I even tried to reach out to their support system but last received their reply on 9th June. While they say the refund has been done, they are not providing any proof apart from the transaction ID. It has been an unbearable experience and a daunting task to keep begging for the money you paid.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello there,

I am sorry again for the hassle with this; after our conversation via our ticketing system yesterday, I sent a request to our finance team again to double-check your refund. I am sorry for the concern and stress this has caused you, and I will do what I can to ensure you get the funds back soon.

Best regards,
Richard

Thumbnail of user markc319
Massachusetts
1 review
1 helpful vote
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September 27th, 2017

I have been waiting 7-8 hours for my account inspection to be done. I've been patient but I'm becoming an unhappy customer. I am considering cancellation. Please reach out for me on order# ******* to resolve this. Both parties (seller & buyer) are waiting on PlayerAuctions.

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi there, Mark,

We're very sorry that you had to cancel on the order. I know you had to wait for very long and we're sorry for taking up your time. I have now escalated this to the respective department for refunding. As soon as I get word that it's fully refunded, I will let you know by messaging you here.

Thank you, and I hope you have a good day.

Best regards,
Richard

Thumbnail of user chrisj526
Nevada
1 review
4 helpful votes
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June 13th, 2020

I have used this site for years... recently I tried to use it again but since i moved they blocked my payment because the addresses dont match... like we are not allowed to move? Then you send in all the verification stuff they ask and you get stuck waiting what seems like years for a response... so the hell with their site. They will never receive another penny from me... also they like to make you wait for your funds to return to you.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Chris,

Changes in addresses are of course allowed, and that is why we have a verification process so we can validate your identity. I'm sorry if there were any delays and for your decision to eventually delete your account with us. Rest assured that your transaction is already voided and you will be getting a full refund in 2-5 business days. Unfortunately, this cannot be expedited since the transition time is not with us but with the payment provider. PlayerAuctions already voids the payment right after it's declined.

Best regards,
Richard

Thumbnail of user eskild
Norway
1 review
1 helpful vote
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November 25th, 2017

They dont let you get your item before 6 hours. I waited 6 hours before i just contacted customer help and they corrected their system. Either its that long of a wait time, or people working on playerauctions are just really lazy / bad. Would not recommend.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Eskil,

I know that this has already caused you inconvenience and we apologize to that. I sent you a PM explaining the issue and have given an advise if ever this happen again on your future purchases.No worries, we are continuously making an improvement when it comes to our support team's response time.

Best,
Krys

Thumbnail of user kainev
Australia
1 review
4 helpful votes
  • Send Message
October 30th, 2018

I bought a CS: GO steam account for $180, including their 'insurance'. The owner reclaimed the account, however my dispute was immediately closed with no response from the seller. I contacted support and they told me that the decision was final and their was nothing that could be done. It is a blatant scam. If you are thinking about using their service, don't. Extremely dodgy.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Kaine,

I'm very sorry for the experience you had with your CS: GO order. I checked on your order and I'm very sorry to say that the evidence we received is insufficient. In order to make the process fair for both sides, if no compelling evidence is received during the dispute window, we will have to close the case in his/her favor. Please note that buying insurance still requires buyers to prove their case by submitting sufficient evidence, as stated in the disclaimer before paying for insurance: https://i.imgur.com/xuvAhYo.png

If you have further questions about this, kindly use the Q&A form here in SiteJabber so we can get back to you. Thank you.

Best regards,
Richard

Thumbnail of user edwarda689
Philippines
1 review
0 helpful votes
  • Send Message
May 28th, 2023
Verified purchase

Replies were a bit late and verification was a little too strict but thanks are still in order because they helped with an account I had back in 2016 when it came to recovering it, changing the number, then completing an order which I was really gunning for for quite some time now.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you very much for bearing with our process, Edward; I apologize if there were any snags. Many thanks for appreciating our agent's efforts. :)

Thumbnail of user michaelr85
Japan
1 review
1 helpful vote
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February 13th, 2014

If I could rate this site less than one, then I really would. Everything being said about their customer service is absolutely true, their policies which are in place are to 'protect the buyers and sellers from scams' but in reality its to legally protect themselves while having nonchalant attitudes about their customers.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Michael,

If you have an order ID # you could provide, I'll look into the experience you had. Contrary to what is stated, the vast majority of users on the site have positive experiences trading through a secured platform such as PA. So I'd be curious to know more about your transactional history with us so that I might understand better where you are coming from.

Cheers,
PlayerAuctions

Thumbnail of user pauls2355
Arkansas
1 review
1 helpful vote
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August 29th, 2020

Their payment verification is worthless. One order my payment verifies and goes through fine but try to make any more purchases and they all failed. I was only able to make 4 successful purchases before I gave up on this site. Too secure if you ask me to the detriment of their consumers. I contacted their support all they could say was well that is just the way it is go make a bitcoin account. $#*! off.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Paul,

I'm sorry for the inconvenience this has caused. Your payment is declined because we found out there are currently a lot of purchases made on your account. This is a security and safeguarding process to 1) avoid your game account from potential banning, and 2) as a security process on our site to ensure purchases are being made as duplicates.

You should be able to pay and order again on September 6 and anytime after that. Sorry again and I hope this explains it.

Best regards,
Richard

Thumbnail of user chadb46
Michigan
1 review
4 helpful votes
  • Send Message
June 22nd, 2017

I paid top dollar for an account earlier this year which was usable for the three months until the paypal money back warranty falls off, at that time your account will be retaken and you will not be given a refund or an compensation no matter how closely you follow their rules or buy their insurance.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Chad! I appreciate the time you have taken to let us know that your PlayerAuctions experience was less than ideal. I and my team would like to work with you to make things better. Can you let me know your PlayerAuctions username and Order ID so that I can investigate what happened and see what we can do for you?

Please send the information requested via private message. Thank you!

Thumbnail of user alexh80
Pennsylvania
1 review
4 helpful votes
  • Send Message
November 6th, 2014

This website has very slow, crappy, third party operatives that don't know anything about what they're talking about, they point you in the total wrong direction of help. They say you will get an email from them, but you never do. Don't sell on this site. They scam you out a good portion of your money.

Tip for consumers:
Don't use it to sell your stuff.

Service
Value
Shipping
Returns
Quality
Thumbnail of user georger457
Florida
1 review
0 helpful votes
  • Send Message
May 17th, 2020

Seems great, looks good, but this payment verification has taken too long and at this point I'm starting to feel forgotten about. No where on the site does it state that this whole process could take up to 12 hours. The site makes it seems pretty instant in terms of it's delivery but it is not which is misleading.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello George,

I'm sorry you had to eventually cancel the order; rest assured that you will get a full refund in 2-5 business days. I've also flagged the documents you sent for verification on this order so it may be used on the next order you place, if you decide to try buying again. My sincere apologies for the delay.

Best regards,
Richard

Thumbnail of user stevenc1268
Georgia
1 review
14 helpful votes
  • Send Message
February 21st, 2021
Verified purchase

For a single purchase they require you to send in solo much info only to say it's not good enough. I retook their stupid pictures 8 times (whole set), and still told it's not good enough. I even used Gpay with my fingerprint to avoid the mess. After a whole day of back and forth between their verification office I decided it's definitely not worth the hassle. Just a warning for anyone who was thinking of using this site.

Tip for consumers:
Just Don't!

Service
Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Steven,

I sincerely apologize if you were inconvenienced by this. I'm afraid all buyers have to go through our verification at some point because it's our way of validating your identity and the authorization for your payment method with us; this is our way to combat fraud and account info theft. If you wish to buy again, we also offer Coinbase as a payment method which no longer requires verification.

Best regards,
Richard

Thumbnail of user wahhhhhe
California
1 review
2 helpful votes
  • Send Message
March 25th, 2014

Yeah i honestly think none of their customer service speaks english, it really feels like they wait for your questions to be translated and still they dont answer your question. Ive been waiting about 3 weeks for them to pay me 60$, yes 60$ and they still cant get it to me its just excuse after excuse and the customer service leaves the chat before you(i thought leaving or hanging up before the customer was the biggest no in customer service)when they cant answer your question. Unless you like being frustrated and annoyed i would avoid this.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi mate,

If you could provide either an order ID number or your username, I'd be happy to look into this for you.

Thanks,
PlayerAuctions

Thumbnail of user jamem18
TW
1 review
4 helpful votes
  • Send Message
November 21st, 2020

The staff team takes forever to reply to messages even when we paying a hefty fee for thier service, my account was suspended due to violation of posting discord, they told me to contact back and i did still no reply.

Bought an account that was reclaimed by the original owner and the owner still posted the same exact offer on their site i told the staff and seems like no one gives a $#*! about it.

Overall never recommending this site again.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Jame,

Your case with the bought account is still on-going and rest assured, we haven't closed our doors on this yet. As for your account reinstatement on ticket 560111, we are indeed delayed and for that I sincerely apologize, I have now requested for this to be taken care of.

The offer you reported was already closed by our team for good measure, and dont worry, as per initial checking, it looks like a different account. It seems he has another with the same stats but different login information. As mentioned, we already closed it for good measure.

Thank you for your time and I'm sorry again for the inconveniences, Jame.

Best regards,
Richard

Thumbnail of user nm301
Belgium
1 review
2 helpful votes
  • Send Message
May 19th, 2021

They stole me 80€, after a month of emails and giving them all proof they need from my bank, they were responding less and less and now I know that I will never see this money again... I buyed their "security" fees but they didn't helped me... support is made of bots that send the things again and again... avoid this if you don't want to get problems... (sorry for bad english)

Tip for consumers:
Don't buy on it.

Products used:
Account.

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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From the business

PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).

Business History

PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.

Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.

At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.

Company Representative

Thumbnail of user playera1
PlayerAuctions T.
Support and Safety Management
Typically responds within 2 hours
Support and Safety Management at PlayerAuctions. Kindly send us an email at support@playerauctions.com for order-related and account-related concerns.

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