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PlayerAuctions has a rating of 4.5 stars from 2,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 hours
Got nervous at the beginning but thanks to the site's staff and the seller's replies I understood what was going on. Shortly after payment I also received the order. It pays to check the delivery times of sellers because this can be anywhere from 30 minutes to a full day. Partly my fault for ignoring that.
This website, and its staff, are liars and thieves. I have been a seller on the platform for 10 years and they are the most incompetent website Ive used. You are much better off going to eldorado.gg or g2g.com
In the logs it says that "payment authorization completed" 3 whole minutes after I paid! That would be amazing, if the order had gone through and I got the goods I needed and paid for. On both Paypal and my records it says that there was a withdrawal made, so me and the seller are waiting on the transaction to go through. Game's going down tonight for maintenance and I need it asap as by tomorrow it'll be far too late. Might have to take my business elsewhere sadly.
I was with Player Auctions for around 9 years. Until recently I really enjoyed their service. But now, it seems like their staff have checked out and just don't give a crap about customers, or for that matter money coming in. Their verification process is overdone, they are slow to respond and they don't even read the support messages properly and just keep passing the buck around or ignoring responses. I just wonder why they are so intent on throwing money away and alienating customers. All I wanted to do was spend money on the site, but apparently they just don't give a crap about that either.
Tip for consumers:
You might have better luck than me, but honestly if you hate customer service nightmares, I would steer clear until someone shakes some sense into the "support" staff.
Hello there, Agostino,
Thank you for sharing your thoughts about your experience with this latest order. I'd like to sincerely apologize for the hassle you went through in trying to secure this order, and I understand this has taken you a lot of time. The reason why we had to conduct the verification (even if you have already done that before) is for us to combat fraud and make sure your information at PlayerAuctions is up to date. In the event that your account is compromised, we have solid info to fall back to when it comes to validating your identity.
In case you decide to place an order again, we'd like to make it up by expediting the transaction to make sure it's hassle-free and convenient for you. I'm going to send you a private message so you can write back to us any questions you may have. Again, my sincerest apologies, Agostino.
Best regards,
Richard
A great site all around. Easy to navigate and even insure and protect your purchase in case a buyer goes back on their word. I was able to find a few things I needed for much less than I would have found anywhere else.
I'd recommend playerauctions to anyone.
Fantastic RMT site, the best I've ever encountered. Employed a service I didn't know was possible in this particular line of business. Transactions are smooth, customer support is great, and the powerful tools and platform provided to both the buyer and the seller make ever transaction a wonderful experience.
I'm very thankful for this site. It never fails to deliver my needs. True, it's not perfect, I've had my fair share of issues every now and then, but they always seem to find a way to make it right for me. A big thumbs up to you guys!
Palworld selection is still a bit lacking though understandable. Got my account leveled up pretty nicely and best of all I got it back just fine, no issues whatsoever.
Many thanks for sharing the smooth experience you had with your power leveling service! Happy gaming, Yani!
I feel some of the negative feedback holds warrant but personally mine ended well and I think it helps knowing they will ask for identification... which I prepared early so maybe thats the tip I can dispense.
Thank you for taking the initiative to read our documents on how to buy. I'm glad to hear everything was smooth on your end, Dominic.
Save your self the trouble and do not buy from this site. If something happens they will not help you at all. The chat reps lie and the "mediation" team just forwards emails back and forth. It has been a month and I still haven't gotten my account back or my money.
Hi Ben,
If you had a specific order, please provide the order ID number so we can look into this for you.
Mostly good, they have a few payment option issues like credit card vetting. Though I am not entirely sure it's their problem or my bank (Bank of America). The charges less than $1.00 are rounded to $1.00 making using my bank of america cards impossible.
This site is amazing, fast delivery with "instant delivery" feature. Its so difficult to sell my item to different country cause the time difference. Buy with instant delivery i can relax while someone buying my account. But there is some bug like when i want to create an offer, a fill all the detail and when i'm done, click create, it all blank and i have to refill all the detail again. Its lil bit annoying. Hope PA can fix the bug^_^
The site was prompt but it took a lot to get my ability to buy set up, first of all my previous account which was from the early days of the site would not work, had to make a second account. Then the payment verification system required a trip that cost $15 to verify a charge amount effectively making my $10 into a $25 purchase. I hope this is only a 1 time thing or I will be unable to use the site in the future.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello there, Gabe,
I have checked with the team, and there was no excess of $15 on your purchase. The total amount is just $10.56. Could you please check again? The excess on top of the $10.56 could be a from a different payment or order which is outside of PlayerAuctions. I checked and this is your first order, and you have no other orders as of the moment, so it's impossible to have an additional cost like that.
Please let us know about your findings soon. Hope you have a good day, Gabe.
Best regards,
Richard
Helped me get everything setup and provided answers to some payment questions. Replies can differ though, first time it took half a day but succeeding questions took minutes. Maybe a tip ask questions first before you order if your not sure.
Thank you very much for the kind words, and yes, we welcome any and all messages before using the site to help users determine if the services are for them. Thank you again, Dylan.
One thing to know is, this website is middleman service to purchase/sell accounts, gold, items and etc. Some sellers have different times to deliver their product. I have only purchased gold four times so far, three of the transactions, it was perfect but one order the seller was delayed. It will vary depending on each seller, overall a very good site with verification with the buyer which could be a pain but good.
If ordering for the first time plan on taking time to do so. If your in a hurry, wait till you have time before starting out.
First they want to verify your account by sending you a PIN via phone. Tried to have them text to my cell 2 times, received nothing, then I had them try calling my cell with an automatic message of my PIN, received nothing. Started up a live chat, the cust service person was clueless and actually 3 sentences in asked if there was anything else they could help me with... when they still had not fixed my original problem! Finally they had someone physically call me and give me my PIN (they were nice and courteous).
When using a CC for the first time with them you will have to verify a pre-authorization charge, it will be less than $1. Once you input that amount you then have to redo your CC information one more time... then your good to go.
The extra security step are nice to have in my opinion.
I have ordered off of this site 20 times not and every single other time they make you verify your proof of identity. I dont know why i am so stupid to keep going back here just because im saving 4 dollars as it always takes days to receive the order i make. They tell you how to verify your identity but every time you send them the info they want they always say its not good enough and always just keep running you in a loop. They have horrible customer service and i promise you... you do not want to buy from this site.
Hi Tyler,
I am very sorry for the inconvenience you had. We thank you for your efforts to meet our document requirements but unfortunately, some of them were incorrect. During payment, however, the offer was already closed by the seller and this is unfortunately outside of our control. My sincerest apologies about this, Tyler.
Best,
Richard
I have used PA for many many years. I see mixed reviews here because I have to say you do get some mixed results, but overall it is the best option out there. I see complaints about buyer scams. PA offers insurance and does pay if it happens. I suggest using paypal for all transactions so you get 90 days. The catch is that it is a payment to PA. I filed a complaint with paypal once since PA was not responding. They responded instantly by locking my PA account lol, BUT once I had there attention and removed my PayPal complaint, they fixed the problem. So, in conclusion, are they perfect, no, but out of all the various sites like this they are the best I have found. Buyer beware, don't buy from people with no ratings or new accounts etc. I would give them 4.5 stars if it was an option
They finish it in time and there were no issues with the power level. You have my support I will visit again.
Happy to hear about the on time service. Thank you so much for this, Eri.
Waiting for 48 hours to get my payment verified. They take your money and them fade away as nobody has ever replied any of my emails or anything. 0 Customer support, 0 explanation on why is my payment taking so long to get approved, even though the money is already transferred to them. Don't recommend, I feel Scammed without any replies from them.
Hi Lucas,
I am terribly sorry, but the payment for the order has bugged out. We have now canceled it and I'm asking the finance team if they could issue a coupon (this is only possible if the funds are already with us). While we wait for that, can you please edit the review and include the BTC refund address?
Thank you in advance.
Best,
Richard
Buyer/seller beware. Was selling my account on their site. Buyer disputed the account after receiving it. Then Player Auctions refunded buyer and my account was lost. They buyer changed the information and now has gotten away with the scam. Don't use this site if you want to sell your account. Only if you want to get a free one. Absolutely terrible experience.
Tip for consumers:
Buyer/seller beware. Was selling my account on their site. Buyer disputed the account after receiving it. Then Player Auctions refunded buyer and my account was lost. They buyer changed the information and now has gotten away with the scam. Don't use this site if you want to sell your account. Only if you want to get a free one. Absolutely terrible experience.
Products used:
Selling Account
Hello John,
Your buyer was refunded on this order because he was able to prove that you scammed him. You probably won't admit that, but that was the result of our findings based on evidence. The account was lost because you could not recover it; recovery should be possible if you have the recovery information for it, and you should have the recovery information if you are the first owner. This means you aren't, and the account shouldn't be sold on the site in the first place. If something happens to the account, buyers can raise a dispute and sellers should assist them by recovering the account. I'm afraid this is all we have to say.
Best regards,
Richard
Dont trust buying from this place. They ask you to give them a picture of your credit card and claim for verify purposes. After canceling your order it will take a week to get your money back as they charge your card before the fact. Never again…
Tip for consumers:
Do not purchase from them. They charge your card instantly and you have to fight to get your money back. They also dont refund you back instantly either. Horrible place!
Hello Vic,
The verification process is our standard anti-fraud security measure. Especially in your case, our system logged 2 different real names on the account so we had to verify you. The order was canceled by you, not us - just to clarify. On your ticket, you asked where's your refund, to which our agent already replied:
"Thank you for your email regarding refund time. Refunds are typically processed within 1-2 business days; however, in rare cases it can take up to 5 business days for your account to receive the funds."
As for the charge, this amount of money is only put on reserved status and is not received by merchants yet (in this case, us, PlayerAuctions). We can only receive the money if the purchase was authorized and only after 7+ business days. We are not the ones who will refund you but your payment processor, since they need to reverse the funds and authorize it back to your account.
You do not have to "fight back" for your money. Refunds are automatically done by banks and payment processors.
Regards,
Richard
1.This E Commerce website is all about players buying products from other players.
2.Anyone can sell a product or multiple products across multiple games once verified.
3.There are multiple games to buy and sell from.
3.Your first time buy will require a verification process; yes this is annoying, but ensures that nobody is posing as someone else. It also protects the buyer as well.
4.The buyer's money spent is also protected after making a purchase until the seller has delivered the product and both buyer and seller verify a full delivery of the product.
Buyer's money is protected via escrow, so seller won't get until product is
delivered and confirmed delivery.
5. MINUS 1 star because they got rid of the most secure payment method ever, which is PayPal!
Tip for consumers:
When you do your verification process, all you need to do is take screen shots of what they ask for, and you can crop out the rest.
Thanks for the very detailed review for us, Kaleb! Rest assured that even with the removal of a payment method, PlayerAuctions is continuously finding ways to add and introduce other payment methods. Have a good day! :)
(Lukes fiancé here using his account) I came on here just to say how awful this site is. The seller is very kind and very helpful and agrees that everything happening is bs. My fiancé purchased something on the site using our combined account that has my name on the top was denied despite doing all the verification steps PERFECTLY. I'm now creating my own account and verifying it myself and hopefully that's enough but by the sound of Perry's replies he's just going to cancel it and not respond to anything else. A special note to perry, please find a new profession you are horrible at your job and it's no wonder the reviews complaining about the process are plentiful it's awful! It's even worse than PayPal verification.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi, Luke/Luke's fiance,
Thank you for explaining what happened as this helps in the checking that I do. I sincerely apologize for the inconvenience you've had. I would like to explain why this happened but this is not meant to discount nor disregard your experience, we acknowledge that you've had difficulties and for that, we are sorry.
The previous payment would have not really worked because the aim of this verification is to establish the person and his/her ownership of the payment account being used, but we can only find out during verification so Perry still continued to ask for the documents. So if there are 2 names/persons involved with a payment, our system/staff construes it as unauthorized payment use. We've had cases where payments had to be prematurely canceled due to retractions made by parents who've had kids using their cards without their permission, or partners for the same reason. This is despite the fact that the person's identity in the documents we receive is the payment account holder; the fact that it's different from the PlayerAuctions account holder is still an ambiguous fact regardless if the PA account holder was somehow able to get the payment account holder's pictures and documents.
When this happens, sellers who truthfully deliver have their payment aborted.
I'm afraid there just wasn't enough time to explain all of these as to why the process is happening. Again, I'm very sorry.
Your current order is now underway; payment has gone through successfully and your seller just needs to deliver.
Sincerely,
Richard
If these individuals are actually attempting to verify information, they are going so far above and beyond, it's just too much. I was leery even considering sending them a screenshot verifying the transaction. Then they asked for a photo of my credit card. That's just going way too far. Considering all the information I've provided matches in order for the charge to go through, and I provided a screenshot verifying the purchase. It is simply too much. This just represents a significant hassle, and frankly I doubt the legitimacy of this organization. I think it is far more likely that they are attempting to defraud individuals than they are to provide a service. Please do business with someone, anyone else.
Really easy system to navigate. Compared to other sites which tend to deal with accounts etc. this one is by far the most trustworthy I have come across yet. You can never be too cautious with these sites but their seller verification system and communication gives you the confidence to trade.
I sold my WOT account on Player auctions on May 1 for 80 USD and disbursement was set for 14 days due to Free insurance... 14 Days seller availed. But until now i haven't received my money. And support team says wait for another 3-14 business days until its processed. Well after reading all reviews i'm thinking it's a good site for buyers, not for sellers. All negative reviews are from sellers, i think player auctions don't pay the money to seller's. They just keep all the money for itself. I think it's a fake and scam SITE.
P. S: My order ID is: *******
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Dulguun,
You are correct that with offering free insurance to your order, the disbursement will be delayed for however long you provided free insurance plus up to 3 business days.
When I checked the Order ID you provided, and it appears that our finance team attempted to disburse your payment on May 18th, however got an error from the payment gateway.
Can you kindly check their notification to you and send a response? This may be something that needs to be resolved with them in order for you to receive your funds. Otherwise, we are unable to send the money to you.
Rest assured that at PlayerAuctions, we do our best to facilitate smooth transactions. If you do not receive your orders or disbursements on time, there is usually something wrong and contacting Support will aid in fixing it because we will escalate to the appropriate teams.
Hope this clarifies!
Thanks,
Lei
Customer Support Manager at PlayerAuctions
Gain trust and grow your business with customer reviews.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hello there, Vega,
Sincere apologies about what happened with your payment. I was able to check on our agents about this and they said they sent you a final verification message and there's a possibility you might have missed that or the mail got filtered into spam. I sent you a PM about it for more details. I'm sorry you ended up cancelling the order, but in case you decide to avail of our services again, please know that we'd love to offer whatever assistance we can in order to make your next purchase smooth and hassle-free.
Best regards,
Richard