• PlayerAuctions

PlayerAuctions

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Overview

PlayerAuctions has a rating of 4.5 stars from 2,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 97.8%
Positive
576
Neutral
0
Negative
13
301
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How would you rate PlayerAuctions?
Top Positive Review

“Some concerns at the start but all went well.”

Russell S.
10/17/24

Got nervous at the beginning but thanks to the site's staff and the seller's replies I understood what was going on. Shortly after payment I also received the order. It pays to check the delivery times of sellers because this can be anywhere from 30 minutes to a full day. Partly my fault for ignoring that.

Top Critical Review

“Scammers liars and theives”

Corby R.
6/2/24

This website, and its staff, are liars and thieves. I have been a seller on the platform for 10 years and they are the most incompetent website Ive used. You are much better off going to eldorado.gg or g2g.com

Reviews (2,816)

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Reviews that mention popular keywords

player auctions (142) credit card (69) customer support (74) customer service (149) phone number (24) game accounts (38) trading site (26)
Thumbnail of user jaysonp9
Massachusetts
1 review
10 helpful votes
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January 10th, 2018

Trust able market place and 100% legit, I've purchased a lot of items through this store. I've been able to get into quick touch with many venders almost immediately and have had no bad experiences so far.

Thumbnail of user tomb103
Hawaii
1 review
3 helpful votes
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June 7th, 2014
Verified purchase

Playerauctions is the best online game exchange service i have ever used i highly recommend everyone looking to buy or sell online game services to use playerauctions, there is no other company that i know that is more secure or user friendly out there. Weather your a buyer or seller you can rest assured that you'll always get a great deal with Playerauctions!^^

Thumbnail of user playera2
Canada
1 review
2 helpful votes
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February 10th, 2014

Bought a League of Legends account with insurance, was recovered by the seller or original owner 2 days later.

Spent weeks going back and forth between the arbitration team and the seller when all the evidence was presented in the first two emails. The arbitration did literally nothing except act as a messenger between buyer and seller. They did not arbitrate $#*!.

The live chat operators are not helpful at all. They literally do nothing, and will spend 20 minutes making you wait just to tell you useless $#*!.

This site does not honor their insurance policies.

If you buy from this site, make sure you do it by credit card so that if you're scammed, you can charge back.

Will not go near this site ever again.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Player,

If you could provide your order ID #, I'd be happy to look into this for you.

Cheers,
PlayerAuctions

Thumbnail of user daniela478
Louisiana
2 reviews
2 helpful votes
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December 1st, 2019

I tried four different credit cards with four different portals, all went through as charges to my bank but were denied by their payment risk portal, I'm talking Visa, Amex, and Master Card. Support could only say to set up a cryto account and jump through a bunch of hoops. Wasted two hours trying to give these people my money.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Daniel,

I was able to check on your account, and the reason your orders were denied payment is because the price of the order is too high while several risk flags were found with the nature of the transaction. In order to protect buyers, we cancel and decline payments. BTC is still allowed because the payment structure is vastly different from credit cards. I'm sorry for the inconvenience and hassle; your refunds will be automatically processed. If you decide to purchase again, I'm afraid BTC payments are the only way to go.

Best,
Richard

Thumbnail of user jona1167
Massachusetts
1 review
2 helpful votes
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February 23rd, 2014

Safest way to sell virtual goods. No questions asked. Who the $#*! cares if they have $#*! customer service, try paypal customer service, it's very comparable. All of you $#*!es whining about losing your accounts or dropping thousands on an account you are $#*!ing $#*!s. This site fights chargebacks for the sellers, something that i have never heard of before on the internet. They are existing to help keep virtual good trading alive.

Thumbnail of user tonum
Finland
1 review
1 helpful vote
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September 14th, 2013

$#*!ty $#*!ing site. I made an account and tried to sell a diablo 3 account. After a day I got contacted by two scammers. Reported both of them. In a mix-up they banned my account. As a new policy they also wanted 150 USD and 300 USD deposit from me. 450 USD for THEIR mistake. Now, after 5 days and 20 letters later - they are still saying the same $#*!. "Looking into it".

What a $#*!ed up place. It's a scam site that extorts money from YOU.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Tonu,

The fine you are speaking of is related to off-site trading. If there was indeed a mistake, please provide your user ID and I would be happy to look into it for you.

Cheers,
PlayerAuctions

Thumbnail of user brians1190
Rhode Island
1 review
7 helpful votes
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June 12th, 2020

I have been waiting for an unreasonable amount of time for my purchase to be verified. The transaction has gone through my bank account, and the purchase hasn't been verified. It says 0-20 minutes, however, it's been hours. I will update my review once my purchase has been verified, and I have received what I've purchased. I got a reply from an agent on a different review website, and they said that they were going to look into my order, but hours have passed and nothing.

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user joshb74
Ohio
1 review
6 helpful votes
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November 20th, 2015

If you are there to buy accounts, it is no safer than ebay. It has happened to me 2 times now that an account was taken back after the transaction is complete and they wolnt do anything about it. Dont use this site and give them money.

Thumbnail of user cojocarue
Romania
1 review
0 helpful votes
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September 13th, 2016

I've been trading account and items on PA since november, 3 years ago and i had no problems whatsoever. Fast transactions, friendly staff, coupon giveaways. I dont know what more could you wish for. Every trade went smoothly with no delays.
I 100% recommend this site if you want a trade to go well and no scam.

Peace! Haha

Thumbnail of user diogov
Portugal
1 review
3 helpful votes
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October 6th, 2014

Already sold 7 accounts and in what comes to security its excellent. But the fees they take from every sale are too high. If you sell an account for 100$ and use paypal as your patment method you ll end up with about 85$, in which 13$ are for the site. But probably a good price considering the professionalism

Service
Value
Shipping
Returns
Quality
Thumbnail of user ag401
New York
1 review
1 helpful vote
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June 21st, 2023
Verified purchase

If you end up getting scammed this company will not help you and will always side with the other individual no matter how much evidence you send. I sent countless screenshots of proof that I no longer had the account I spent 300$ on where as the seller said nothing and somehow he won the case over me. Please be smart and stay far away from this company and actually do research. Especially when buying accounts. The original owners will always be able to take their account back and playerauction will do nothing about it. Even if you buy a year of protection. Terrible company. 0/10. Would never recommend. Will be contacting my bank.

Edit: the customer support is just as bad. You will be going back and forth constantly with automated messages. They won't look at your review and abuses the consumer protection laws. Contact your bank immediately for fraud. You give them the proof they need and they will find every excuse.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Andrew,

Please note that the evidence you sent is insufficient; it was a screenshot of the 2FA becoming deactivated and this doesn't point to the seller for being at fault. This was the only screenshot we received, just this one. Kindly note that for users to get a refund, we require compelling evidence and this is explained in the protection disclaimer which users agree to before the purchase: https://i.imgur.com/C632F9a.png

You have 217 days on your protection period; please contact us until then once you're able to receive substantial evidence so we can check on this again for a refund.

Best regards,
Richard

Thumbnail of user victorial677
Philippines
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

Got into an argument with a seller here who refuses to provide the correct email for the account. Wasted no time and disputed. Playerauction proceeded to refund me. I appreciate that a lot. Maybe the next one wont be as bad.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you very much for bearing with this, Victoria. Happy to know the refund process has started. We will be here if you need anything again with any order.

Thumbnail of user jbd1
South Carolina
1 review
0 helpful votes
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June 21st, 2017

Purchased 2 mobile strike accounts yesterday, both sellers held up their end and I held up mine with payment... both are going on 16+ hours of PlayerAuction Inspections with NO response from their customer service with my ticket. This company boasts legit and flawless transfer but in reality it is like going to the DMV. Horrible!... i hope they hurry up and fix this... already i would rather suck start a shotgun than ever going through them again to purchase an account(s).

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi there! I appreciate your feedback and for bringing up the issue. We received your private message and have responded to it. That said, we thank you for the information, we were able to check the order that you are pertaining to.

No worries, we are continously making improvement on our process and service. After all that happened, we are still hoping that you'll continue your business to us.

Have a good one!

Best Regards,

Hayley
PlayerAuctions Customer Support

Thumbnail of user anthonyp299
California
1 review
0 helpful votes
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January 26th, 2019

Playerauctions has the best security in trading accounts etc. Although for some like myself you can't even buy anything from the site because there is something wrong with their payment system, and the only option you have is to go sign up for GoCoin which is a complete waste of time lol. If paypal doesn't work, and entering your cards manually doesn't work either then why even bother... I'm just saying they need to fix the tech problems of the payment system.

Thumbnail of user billyd301
Philippines
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Good purchase experience from these guys. I recommend them the site is a great place for accounts but be careful if somebody asks for your discord not worth paying them take it from me I could of got scammed that way

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thanks a lot for the kind sentiments and for sharing your personal experience/tip, Billy.

Thumbnail of user pierrej5
South Africa
1 review
1 helpful vote
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March 5th, 2017

Site was clear and easy to use, and includes buyer protection at no extra charge which is better than most other similar sites. Seller delivered as advertised quicker than max time promised. Definitely going to use the website and seller again.

Thumbnail of user sebastianj53
Philippines
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

The trade was done by the book -- discreet and quick. The price was a little higher than what I'd pay but honestly now that I know it would end smoothly like this, I am more than happy to have spend that.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you so much, we're deeply honored by this; we hope you enjoy your purchase, Sebastian.

Thumbnail of user chriss785
Czechia
1 review
10 helpful votes
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November 1st, 2017

Really fast and good site for buying accounts, this is like 3rd account im buying and all of those were sent to me really fast, but the first acc i bought had 46 skins instead of 117 so i contacted support and they didn't do anything about it, maybe ill get my money back.

Thumbnail of user marcantoineg3
Canada
1 review
1 helpful vote
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April 13th, 2022

These guys are the worst, i spent over 400 dollars over there, and never seen any of my merchandise, they seem to be pretty confused in terms of what they are actually doing, and my inbox was floded with email from their help desk requesting me and that, and pictures. At some point i just gave up and lost all the patience i had to spare them so im just gonna go to a different site that i used who work really well...

Dont use playerauctions they are horrible

Service
Value
Returns
Quality
Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Marc,

Your payment was due for verification. You were not flooded, you were responded to by our agents. You received 2 verification emails because you placed 2 orders. The idea is to verify your payment account first and once you're able to do that, your other orders will be good to go since you will be using an already verified payment account. We had no confusion on the matter, we informed you that the documents we received were incorrect so we responded to you, then you never replied back.

The situation is falsely made to be terrible, but in actuality, you did not use the service — you canceled it and nothing untoward happened. You were asked once to verify per order, the succeeding replies were to help you with what to do. The buyer always has the choice to submit the documents or not.

Regards,
Richard

Thumbnail of user dennist97
Nebraska
3 reviews
6 helpful votes
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September 12th, 2018
• Updated review

I purchased a GTA V Online account from a player. It said you can change all account details to yourself and you'll have zero issues. Fast forward about two months and magically the account is changed back to the original owner. I of course changed the feedback on the seller to negative. After the seller promised he'd correct everything if I could alter the feedback I got in touch with playerauctions. They said there is literally nothing at all they can do to help. They can't let me change the feedback, they won't delete the feedback so I can write a new one. So in the end they continue to let a seller who they know is stealing accounts back continue to sell and do literally nothing to help the honest buyer who was screwed out of money. I cannot wrap my head around how this is the final solution to this problem. Sad.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Dennis,

Thank you for sharing your review and your thoughts about your experience with this order. I was able to look up the discussion history and I'd like to give you an explanation as to why the review deletion was declined.

First off, I'd like to note that the order was purchased without insurance --- with this, I'm very sorry but we cannot provide any refund if something happens to an order. However, our team will still provide support in mediation and communication.

As for the review, we allow only a maximum of (1) opportunity to change it. This is to keep our reviews as pristine as possible and to avoid it from being influenced by other users as much as possible. Case in point is your seller's message to you --- if what you claim is true, that he wants the negative review to be taken out first before he resolves this, then the review loses its point. The more optimal way of resolving this would be for us to have compelling evidence from you that incriminates the seller as the one responsible for reclaiming the account. In this regard, we cannot delete the review as a pretext for the seller to resolve the case for you. On the other hand, the screenshots we received were insufficient to narrow down on the seller, as the email change on the account could have been initiated by you or anyone else --- it doesn't strictly point to the seller.

Even without insurance, we have provided support on this order and since I don't want you to go empty handed, we messaged your seller again one last time to ask him to resolve this for you. If he replies, we'll be sure to email you about it (and you will know about it too since he should contact you if there are any resolutions).

I'm sorry for any inconveniences, and we hope you understand our stance in this case. Have a good day ahead, Dennis.

Best regards,
Richard

Update. Very pleased
September 13th, 2018
• Previous review

***update the seller has been suspended which is huge. Clearly he was running some shady transactions per myself and others who had given him feedback***

Out of the nine reviews I can read on the seller that took the account back, four are negative and include something about "the account was taken back". But yah, it was me and not him who changed the email address. I stole my own account back that I purchased from him. He even said to me "the only way I can help you is if you edit the feedback you left me". Since your site and your employees won't help me, the buyer who got screwed over, but are literally doing nothing to the seller who clearly is not honest and not running an honest business selling accounts. The original account I purchased had Arturo as the account name, the photo I sent you showed the guy with the email starting with Arturo stole, 100% stole the account back from me, so clearly it's either the seller or the seller stole the account from Arturo then sold it to me. It's ok, there is a reason on site jabber there are 342 one star reviews of playerauctions. That right there tells the whole story. You have almost one third of all reviews as one star, that's insane. I see why now. I wish I would have seen this website prior to the purchase.

Dennis

Thumbnail of user jeremyk148
Texas
1 review
0 helpful votes
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November 1st, 2020

I have never in my life felt more scam vibes from a company. They allow you to pay with things like Apple Pay or PayPal then email you on your personal email, not the on web messaging to request ludicrous documents such as your photo ID with your address, an electric bill, your bank screenshot, your credit card photo and more. I've done some research and they seem legit, but they make it almost impossible to trust them with their super sketchy practices. My transaction never finished by the way. I wasn't about to send a picture of my bank account. Ridiculous.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Jeremy,

I understand where you're coming from and rest assured, your scam vibes are totally unfounded. I'm sorry for the inconvenience with this.

The canceled order will be fully and automatically refunded back to you. As for why we ask the documents: we have this in place to validate the identity of our users and to fully authorize the payment. Your documents are only used for verification and they are treated confidentially; there are never shared outside of PlayerAuctions.

We respect your decision not to send them over. If you'd like to try buying again without going through this process, please use crypto currency or Skrill Bank Transfer as your payment, since both methods no longer require verification on our end.

Best regards,
Richard

Thumbnail of user ludwigm22
Philippines
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

Excellent and professional service.

They handle orders professionally and discreetly. Communication is very good.

I would be very careful of people asking for your Discord. Drop it and get another seller to avoid being scammed.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thanks a lot for the kind review and for sharing this pro-tip; we totally agree as transactions outside of PlayerAuctions are also outside of our protection.

Much appreciated on this, Ludwig. :)

Thumbnail of user elir95
Florida
1 review
0 helpful votes
  • Send Message
February 17th, 2023

So Im currently talking to my Military bank right now because I bought a account for 750 dollars. The guy one year later changes the information (mind you I have screenshots of him doing this) I go to dispute this with playerauctions and they side with the scammer and decide not to give my money back after I got screenshots and conversation of him saying and admitting that hes a reseller for his friends account and that his friend prob changed the account info. That he will be happy to get the info. At this point I just want my money back and I demand my money. What does player auctions do? They deny my refund. Guess what? I promise you the bank isnt gonna deny me once I put all the conversation and proof in a email and show them this fraud

Tip for consumers:
DONT USE IT THEM. I'm Military and I had to call my Military bank for refund of 800 dollars

Products used:
Don't use this site it's a scam and they support scammers apparently

Service
Value
Shipping
Returns
Quality
Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Eli,

I'm sorry for the difficult ordeal you experienced. Unfortunately, we did not receive compelling evidence for this. Part of our after-sale protection's requirements is for valid and substantial evidence to be sent so we can enact a refund. This is explained here: https://i.imgur.com/C632F9a.png

You are free and welcome to pursue the refund but because this is being settled outside of our site, please note that we will have to close your account, as per our terms, item 8.1 here: https://www.playerauctions.com/about/agreement/

In case you have any questions, please let me know, Eli.

Regards,
Richard

Thumbnail of user briant114
New York
1 review
1 helpful vote
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February 22nd, 2017

Ensures both the seller and buyer receive their end of the order.
Their system makes it extremely to buy items from other players without worry of being scammed.
Will certainly do business with them again.

Thumbnail of user karolinak14
Poland
1 review
0 helpful votes
  • Send Message
December 3rd, 2019

I will edit the rating, after I'm assisted. Today I got the message that my account got suspended, despite being a seller of over 10k items on your website for 2.5 years. I already opened the ticket but I got no reply, I'd prefer to call you over phone, like I did in past while changing the disbursement method. How can I do this? Ticket request *******, please get back to me asap.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Karolina,

I was able to reply to you on Sythe forums, and I'm afraid the decision to suspend your account is already final and can not be lifted. I also included some pointers and options in my message to you and I hope you could check on that.

Best regards,
Richard

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From the business

PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).

Business History

PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.

Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.

At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.

Company Representative

Thumbnail of user playera1
PlayerAuctions T.
Support and Safety Management
Typically responds within 2 hours
Support and Safety Management at PlayerAuctions. Kindly send us an email at support@playerauctions.com for order-related and account-related concerns.

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