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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
I would never recommend this site to anyone. I ordered a steam account on this page. Even bought an additional insurance, so that I will get refunded or another account will be given to me, but I still got scammed from the seller.
I opened a dispute telling them very kind, that I got scammed and the details don't work. I asked for a refund. For no reason and without any proofs they closed the dispute. I even asked if I could claim the insurance that I bought. No answers, just closed dispute.
After that I even opened a paypal dispute and also that got dropped.
The support is a joke, not even a word from them regard this.
72$ blow in the wind, scammed by a seller, supported by PlayerAuctions selling bs insurances.
Date of experience: May 17, 2018
Player auction is by far the safest place to buy and sell accounts and in game currency. It is in essence the amazon of virtual goods. With increases emphasis on buyer and seller protection is truly a no brainier. The only foreseeable problem is with the game developers and the companies finding ways to combat the buying and selling of currency and accounts. Regardless though I know I'm in safe hands when I buy or sell anything on player auctions.
Date of experience: June 11, 2014
I never really understood why it takes 72hours for Player Auctions to give the seller their money after selling an account with your website.
Having a long chat with, what seemed to be, someone that couldn't speak English well so I couldn't really understand the person.
So now I'm here asking why it takes Player Auctions minutes to receive a payment from the buyer and then days to give out the funds to the seller.
I'll never use Player Auctions again. They take a fee, terrible customer support, and hold onto your funds for no precise reason.
Date of experience: March 24, 2013
Hi Tyler,
If you could please provide your order ID number, I'd be happy to look into this for you. Our payments and disbursement schedules are listed in our FAQ section on our site transparent for all to see. A 72 hour disbursement cycle is commiserate with a specific user level on our website, and if this corresponds to your account, then I can point you to the appropriate FAQ section on how to reduce your disbursement cycle time.
So my first order got canceled because apparently the seller ran out of stock. He was aware and he message me if I buy from him again the following week I would get 20% more.
I mean ok, I would be buying again anyway, it was a hassle but I will be buying again. I purchased from him and got me not 20 but 30% extra and a sorry for that. Talk about a real stand up seller.
Date of experience: February 22, 2024
Thank you very much for the positive and detailed review about your experience with a seller. We're happy to hear about this turnaround, Adam. :)
All I can say is I've been with this community for years. I came back to sign in an old account so I could buy a new Pokemon account, and my activation codes weren't working.
To spare details, after countless hours of troubleshooting and sending my troubleshooting status to them, they replied saying my account was permanently locked an unrecoverable due to suspicion. All I wanted to do was purchase a Pokemon account, but unfortunately I'll have to use another site. Definitely do not recommend.
Date of experience: September 8, 2018
Hello Blake,
I'm sorry for the huge inconvenience. We usually scan accounts - both active and inactive, to make sure everything's in order in terms of security. Yours must have been flagged for something and I'd like to check to make sure about it. I will be sending you a PM, Blake, so you can respond back to us. Again, my apologies for this.
Best regards,
Richard
E bom usar este site, descobri-os a partir de varios foruns, entao decidi tentar por mim mesmo. E um site de jogos valido e meu pedido foi suave!
Date of experience: September 30, 2024
Thank you very much for the kind review, Max!
Purchased a $50 account and thought what could go wrong but in the end it was actually good. Everything promised in the offer was present in the account and the seller was nice, zero sus, and offered support even after he got paid. Nice site I will be coming back here.
Date of experience: October 24, 2023
Thanks a lot for the wonderful feedback, Warren! We really appreciate your support.
Their dispute process is useless and easily gamed by the scammers.
Even emailed their support to show them this guys is scamming more people. They did nothing even with fair warning, so they are complicit in fraud.
Date of experience: April 23, 2018
Hello there, Gizmo,
I'm sorry to hear about this. As per checking, I found that you were unable to send compelling evidence. Please note that we still need users to prove their claim, even if they bought insurance. You might have missed the disclaimer posted when buying an insurance package. Here is a screenshot of it: https://i.imgur.com/xuvAhYo.png
Just to let you know, your seller was already suspended following this incident.
If you have any questions, email us anytime at support@playerauctions.com, Gizmo.
Best regards,
Richard
You will risked being scammed using this site. You only hope yo u're the buyer and that 100% goes with no problem. If 1 small mistake happens playerauctions will leave you high and dry with nothing to show for it.
Sold an account, waited the 2-3 days for payment nothing entered, contacted them and said to wait another 2-3 days(error had happen) I waited a week and still nothing; contact them again and they are telling me to wait another 2-3 days for no reason at all. It seems they're going to try and keep in limbo and keeping my money. Now I am going to be having to deal with BBB and Paypal, to just help shut down the scam of a website.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 9, 2017
The site absolutely delivers when it comes to pricing and reliability with the delivery. Sellers dont mess around and will deliver it to you discreetly. The site also has a chat function ensuring you are protected from sellers who try to fake the trade.
Date of experience: December 6, 2022
Many thanks for appreciating the site's features, Joselito.
Great site. It has gotten better in the past few months with quicker payment verification, but is still lagging on payment disbursement. All in all I'm pretty satisfied with the site and services provided.
Date of experience: June 4, 2014
The only downside is that they have no Paypal and verifying your payment takes a few minutes.
Outside of that tho the service is for real, they actually save guard your money until you get your purchase and if you dont you can get a refund
Date of experience: July 19, 2023
Thank you so much for bearing with the payment process, Evandro! Much appreciated on this.
Terrible company. I gave an honest review about the company and they tried to report it saying they do not believe it is genuine. I have sent in proof that I was a customer and used their service and they are horrible.
Enclosed is a picture of their report of my geniune and honest review.
Date of experience: July 21, 2020
I had my Old school runescape account recovered after 4 months and i gave evidence and provided pictures! On top of this, 3 other buyers from that seller reported their account got recovered as well. The seller said nothing in response so I'm thinking "hey I should receive a refund since I gave proof and the seller didnt even respond. Short story is I did not receive a refund and now I cannot do anything else to get my money back. Site is legit but the sellers will screw you over in a heartbeat STAY AWAY!
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 5, 2017
Hello there, Jeremy,
We have sent you a private message about this, and just to confirm with you, we've received your latest reply. Thank you so much for extending your patience and allowing us to re-evaluate the case. We are now in the process of finding a resolution for this, and we will be in touch with you until we are able to fully resolve this. Again, our sincerest apologies for the inconvenience, Jeremy.
Kind regards,
Richard
Quite pleased with the ordering process and how structured they are in handling the payment, delivery, and eventual confirmation. Shows assurance and trust and I will definitely use the services again.
Date of experience: November 8, 2022
Many thanks for the kind words about your ordering experience, Rose. :)
They sell stolen Overwatch accounts and the original account holder will just get it back with 1 phone call eventho u follow all guidelines on how to change the information to yours. I bought an account and played it to europes top 500 and it got taken back from me and all info was changed so I couldnt even use it. Horrible customer service and they even suspended my account for trying to contact the seller. I do not recommend this site at all.
Date of experience: May 17, 2017
Hi Tomi,
We don't suspend people for trying to contact other members; in fact we even encourage messaging through our on-site message system, especially for negotiations and during disputes. Can you send me a private message with your PlayerAuctions username and Order ID so I can investigate what really happened?
Thanks,
Lei
Customer Support Manager at PlayerAuctions
Very good resource for ganers carrying all needs from gold to accounts. For me I got an account from them and it was really good. In the future I'm thinking of getting gold as well but fot now I am happy:-)
Date of experience: December 14, 2022
Thanks a lot for appreciating the site's features, Devi. Hope you enjoy your new account; happy gaming!
Usually, PlayerAuctions does pending playerauction inspection procress very quickly. However, with this past order it has been over 24 hours... well past the promised "60 minutes to 90 minutes" and the "5 to 60 minutes" timeframe. I emailed the support staff and they are completely unresponsive... I just want to feel like customer support exists...
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 31, 2017
Hello,
We apologize for the delay. I know that this is really frustrating and I would feel the same if I encountered the same problem. But no worry, this order has passed the inspection process and has been confirmed delivered by you. I have sent a private message for more information about your concern.
Thank you for your patience and understanding on our process.
Best,
Krys
Went through a very irritating process of talking to one of the sellers on the site, who sold me a stolen account. But i went through the process and playerauctions helped and did the right thing. I cannot speak for any of the actual sellers on here but the site is good. Just dont like that i wasted 2 months on a stolen WoW account that got taken back.
Date of experience: April 23, 2018
Hello Gary,
I'm glad the case has finally reached it's conclusion. I'd like to sincerely apologize again for the hassles you had to go through, and at the same time I'd like to thank you for patiently going through our process and putting your trust in us. In case there's anything we can help you with, please message us anytime here or email support@playerauctions.com.
Hope you have a good rest of the day, Gary!
Best regards,
Richard
I've been with Playerauctions for 10.5 years and i have tried other buy/sell sites for games. I have bought, sold and traded on playerauctions and other sites of the same nature. Playerauctions has only become better over the years and is by far the safest, easiest, most reliable buy/sell/trade gaming site out there. I highly recommend playerauctions for all your gaming needs.
Date of experience: June 4, 2014
Great experience purchasing from one of their 5 star sellers. You know they earned their mark! Never had any problems and it was safe til the deal was done. :)
Date of experience: May 1, 2024
Thank you very much for the awesome review, Adeline!
Very legit site for keys, gold, accounts and more honestly this is the best site around for shopping for any game item. I've sold many account's on this site and bought a lot of gold from here it's a great site I would rival them with ebay but for game accounts and gold.
Date of experience: June 20, 2014
Bought an account, the seller claimed the account, i loss money and account, playerauctions dont say nothing to my emails. My bank can refund me the money so is time to procede, dont buy on this web is a totally scam.
Date of experience: August 29, 2018
Hello Ivan,
I checked on order 4062896, but there were no tickets for this very same order, although I can acknowledge that the order ID exists in our logs. I can also see that there are no disputes for this yet; I have now asked our support team to contact you and the seller. Please note that you need to contact Hi-Rez and ask for the status of the account. They should say something along the lines of "the account was reclaimed by the original owner". Please take a screenshot of that and reply it back to the email our support team will send you within the allotted time, which will also be mentioned in the mail. (The screenshot should also contain the username of the account along with the statement I explained)
If you have further questions, Ivan, please use the Q&A form here so we can assist you with it. Have a good day, Ivan.
Best regards,
Richard
I don't usually sell items, I usually buy. I always have a good experience when buying items but I decided to sell one item and it has been awful. I tried to change my disbursement email because I can't get access to my old paypal account, I've sent so many emails but they all seem to say the exact same thing which isn't helpful what so ever. I still need to get paid for the item and it has been weeks. Extremely annoying.
It should be so easy to change your disbursement email but instead, they make it so difficult.
Date of experience: October 8, 2017
Hi there, Emily,
I'm very sorry for the frustrating experience you had about your sale. Our security process for changing the payment method is there to ensure that nobody else would be able to take that money from you in the event that someone is able to gain access to your account. I have sent you a private message for an explanation on that. I am now working with the team to have your payment option changed ASAP, and once that's done I'll make sure your payment goes through. Please let us know if you have other concerns, and we'll do our best to help.
Kind regards,
Richard
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hello Jannik,
I'm very sorry that the dispute had to be closed promptly. The reason for this is because you were unable to send incriminating evidence for your case. We require users to validate their claims in order to make the dispute process fair to the other user, otherwise it would be easy for anyone to make an unwarranted claim. We have a short explanation about this on our disclaimer when buying an insurance package: https://i.imgur.com/xuvAhYo.png
We are truly sorry if you found the dispute to be difficult. In case you have further questions about this or other concerns related to our platform, please email support@playerauctions.com anytime.
Best regards,
Richard