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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
They were very fast with processing the order and the emails were detailed. Easy to follow and complete procedures.
Date of experience: July 9, 2024
I bought an LoL account in april. After 3 months it got reclaimed by the original owner or the person who stole the account and sold it to me.
The Playerauctions site acknowledged that the account got reclaimed. They e-mailed me about taking further action for it. I had e-mailed them originally and received no response for 3 weeks. Then I got an official e-mail asking me if I thought my account had been reclaimed. (duh)
Really unimpressed with what they offered as customer support. All they tried to do was asking me questions like "Did you ever share your login info with anyone. Did you ever say it in chat." "Did you contact the original seller" (I did but of course I haven't received a response from them either.)
They basically e-mailed me 3 times asking me to prove my account hadd been reclaimed and then said if you don't have proof in 72 hours your case will be closed. They're a joke.
Tip for consumers:
Buyer beware. You can get your login info just reclaimed and changed and they can't do anythinga bout it. ONly you lose in the end. You dont get money back and you don't get account back.
Date of experience: September 25, 2017
Hello Jake,
Please note that we've sent a private message to you to give you the important information about this case. We apologize for the inconvenience of this issue has caused you and I hope you will still continue using our site for future purchases.
Regards,
Krys
I've had mostly good experiences on this site. There's apparently a price threshold where they force you to scan in a copy of your driver's license with a selfie and a picture of your credit card with all but the last 4 covered. I covered my home address and driver's license number as well and it was rejected. Face and name matched everything but it wasn't enough. I was pretty unhappy with that. I'm not comfortable sending my driver's license to a random site for a video game account. It's a little ridiculous to me, but I'm sure there's a reason for it. It's just not for me. I'd personally rate this transaction lower but given my good prior experiences I kept it at a 3.
Date of experience: May 14, 2020
Hi there,
Thank you for your kind understanding, Justin; I appreciate that. We require these documents because we need to establish the identity of users and their authorization for the use of payment accounts. We do this to comply with our anti-fraud policies and to ensure payment accounts are being used by their rightful owners. I understand your concern with sharing your information, and i'd like to assure you that we never share the information we ask, and those are treated professionally and confidentially.
If you have a pending verification that you need help with, let me know so I can assist with it — please use the Q&A form here in SiteJabber to send me a question/notification and I'll get to it.
Best regards,
Richard
I bought an account and as soon as the seller got the payment, they
Recovered the account. I bought the account for $569.99 I cant get
Player Auctions to respond and give me the account back, or even let me
Know whats going on. I have tried multiple times to get some kind of
Support. I paid another $63 in insurance for the account. I cant seem
To get any assistance in getting this account back, or anything. I find
It unreasonable that I cant get any information on the matter.
Date of experience: June 12, 2012
Hi Webber,
If you could please provide an order ID number, we'd be happy to look into it and see the transactional history for your order. If you paid for the insurance package, credit is always issued to members who respond in a timely manner (within 72 hours) and have provided sufficient evidence that the account recovery was by the fault of the seller (we do not make credit issuances for buyers who lose the account by their own actions). The order ID can help us to identify the issues surrounding your account sale.
Account got suspended, i wanted to delete my account. Could't since it was suspended. Send multiple e-mails. Giving me warnings that i could not reactivate my account. Still did not delete my account. Even after saying they did.
After the reply on this site telling me the account is permanently closed i can still login. Very strange. Still not closed after all.
Date of experience: December 11, 2019
Hello Monique,
We contacted you directly here in SiteJabber about this and upon checking the username you gave us, I found out your account is now permanently closed. Let me know if you still have any other concerns.
Best,
Richard
I candled my order due to the fact that the website was telling me to pay for what I wanted. After they pulled the money from my bank account which does not make sense for me to pay twice. I still have not received my refund, the directions and "customer support" is completely useless. Please help!
Date of experience: March 6, 2020
Hello Ricky,
I saw that you were already assisted by our staff on ticket 396217. I'm sorry for the inconvenience, and to state what our agent has told you, the payment is already voided and it's in transit already. If you have any other concerns, please write back to your ticket/email thread so our staff can help you out.
Best,
Richard
Got the power level job done several hours earlier. It was accurate but it also had extra gains on the account. And finally, it was affordable and safe. Will most likely do this again. xD
Date of experience: May 20, 2024
Thanks a lot for sharing the positive experience you had with the service, David. Happy gaming!
Got the account i've always wanted with all the bells and whistles. Seller was a real pleasure to talk to and the trade felt secure all the way. My time was respected along with my information. Kudos.
Date of experience: October 4, 2022
Many thanks for the positive review, Jacob. Glad you found an account you wanted. Enjoy!
The account was extremely good in of itself and what made it even better was the price that I managed to get it for. I never though I would be able to find such a good account for such a low price anywhere but I was proven wrong and i'm glad I was.
Date of experience: April 3, 2017
I have bought a few things from PlayerAuctions like a Pokemon Go account and Microsoft Office Pro and both came very fast and were legit. No issues with this site yet and I will continue to purchase from here as needed. I just recommend buying Player Guard with each purchase because its worth it just in case.
Date of experience: August 22, 2016
Really good service and customer support. I got my accounts fast and easy. They were able to answer my support requests when my account got suspended and within hours or a day they were able to get back to me and they helped me with my problem. Selling is no problem either it's easy to create offers and its safe.
Date of experience: November 1, 2017
Everything would have gone fine if they hadn't accused me of sharing accounts. I only ever made one account and this operator guy, Larry, just kept sassing me, saying I had multiple accounts. Then he told me to email some other department, and I did, and they haven't gotten back to me. The main email has yet to have emailed me back as well. I don't hate the website, but I don't particularly like it either.
Date of experience: February 20, 2014
Hi Anna,
I'm sorry for the experience you had with our agent Larry. If you could provide me with your user ID, I'd be happy to look into this for you, as well as review the chat logs. It is unacceptable for a CS agent to "sass" a member, and if this happened, I will take care of it.
I'd also be happy to help you activate your account as well. Just get in touch: communications@playerauctions.com
It was so fast like under 10 minutes. These guys are really good at what they do.
Date of experience: August 4, 2024
Thanks a lot for the awesome feedback, Riley!
I have never used a site which asked me to send pictures of my credit card, license and myself for verification. This is after I completed their credit card verification through my provider the same process PayPal uses but they want more. The manner in which they wanted me to deliver this information was just insane. Player Auctions wanted me to email all this personal info not upload it to a secure site. I would HIGHLY warn people not to do business through this site. The information you provide them and the manner in which you provide it is an identity thief's dream.
Tip for consumers:
NO GAME IS WORTH YOUR IDENTITY
Date of experience: January 19, 2016
PlayerAuctions have a great system in place for both buyers and sellers. This system allows both parties to have a peace of mind when making a transaction. I would highly recommend Playerauctions for a secure and quick transaction.
Date of experience: November 21, 2016
As a buyer i´ve been scammed several times using player auctions, their support is horrible and they wont solve anything. As a seller they have retained more than 500$ because of a dispute on an order of 5$ without giving me the option of a refound.
Date of experience: July 6, 2017
Hi Javier S.
I do apologize for the bad experience you had in trading in our website. I know how disappointing it is to experience such things.
I'd like to help you resolve the issue that you encountered. Kindly send me a private message with your Username and Order ID so that I can check it on my end.
I hope you give us a chance to resolve the issue. I will be waiting for your response.
Regards,
Bernadette
Ordered 5000 gold for $83. Hit the confirmation and received an error informing me the transaction didn't go through. Look at my bank account online and see a transaction for $83. Reach out to support and they tell me to put through another order and they will cancel the first one. Place a second order. Receive an email from their customer service asking me to provide pictures of my ID and credit card. Send them the info with the number "partially" redacted and a picture of me with my ID. They reply back asking me to make the number on the card more clear.
Not wasting my time with these folks. Took my money the second time and wanted me to verify who I was the second.
Date of experience: September 13, 2022
Hello, Ryan,
I'm very sorry for the concern and inconvenience this has caused. The first transaction never got through; I am sorry but this happens if your bank did not authorize the purchase or if the "Pay Now" button was never clicked. Another reason could be due to having mismatched names or info between the PA and payment account.
Please note that we never actively asked you to make another purchase and that we will cancel the order—for all incidents like these, we redirect the buyer to cancel the order. We merely informed you of the reasons why your payment never reached us in ticket 1146423.
For the next purchase, the verification process we requested is natural for all new payments. It was never requested in the first payment because your payment did not reach us. While we ask users to wait for 22+ business days, kindly note that this is only the maximum amount and refunds generally complete in 7+ business days or less. We understand you'd like to get the funds ASAP but the refund process is completed by your bank.
Sorry again for the inconvenience and if you need anything else, please let me know.
Regards,
Richard
Communication was very good considering that the seller didnt seem to be a native speaker. The effort was really nice and I was updated efficiently.
I bought some gold for WoW Wrath Of Lich King classic and the site absolutely delivers. It just improves the game tenfold and Ill be buying again.
Date of experience: October 4, 2022
Thanks a lot for the awesome feedback, Nicholas. The offer list is very competitive so I'm positive more should come in the next few days. Enjoy and have fun in Northrend!
The site isn't perfect some of the sellers I talked to are the worst but the site itself is pretty good and you just have to have patience finding the right dealer for your gold. Once I was able to find a good one, I purchased and everything was smooth. Just take your time talking to people first to secure a good deal first.
Date of experience: March 5, 2023
Thank you very much for the kind rating and the patience you've extended in finding a seller that fits your need; hope you enjoy your purchase, Darrian.
My experience with these guys was amazing. It was my first time ever buying from player auctions and I was scared I was going to get scammed but these guys made me feel comfortable and also put up with my weird schedule and timing but they did everything to perfection and I will definitely be coming back to player auctions more often because of these guys.
Date of experience: February 15, 2017
I've purchased game accounts, game gold or currency. WOW, ESO, FFXV11, etc and i've never been let down! Only once had an issue with a seller and they took care of refund and have never lost my $, only place i'll trust on the web for such services!
Date of experience: December 15, 2018
Hello David! Thank you so much for the kind review. That is an impressive lineup of games, btw! We hope you continue to enjoy using our platform for your trading and gaming needs. :)
I'm a long time FF player and I usually get extra gil whenever I need to get something for housing or to buy cheap equips for crafting or leveling. This site has tremendously helped with that process connecting me with some of the best sellers this side of the planet. The site continues to be a treat to use.
Shout out to all Tonberry folks who might be seeing this :D
Date of experience: October 25, 2022
Thank you so much for choosing us for your FF needs, Darcy! Much appreciated.
If i could give them a negative star i would. They ask for so much stuff to verify you are the owner of card being used and then if you messed up on the first time being used page you get suspended and still get charged for the transaction and you must wait 3 days for them to reimburst your money
Date of experience: November 10, 2015
I purchased an oldschool runescape account on the 7th of october. Everything was fine for the first five days until the previous owner recovered the account and changed the password. As someone who is weary to scams, I set up and authenticator and a bank pin. Still the owner bypassed it all. When I try to recover the account, the email has been changed back to the owners (as seen in the picture, my email is not from hotmail). On top of the frustration, the original owner deleted his seller page so I can't even contact them...
Date of experience: October 13, 2018
Hello, Issac.
Thanks for providing all the screenshots here. I was able to check on your order and I can see that this is still being disputed. Please note that the process for this is as follow: (1) once a dispute is raised, both buyer and seller will have an open forum via the dispute to talk about the case, so that the issue may be resolved between them; (2) if no agreement can be reached, there will be an opportunity to escalate the case for mediation - this is when our staff steps in to intervene and decide on the case based on evidences sent by both parties (mainly by the buyer).
Please make sure to send all evidences you sent here to the dispute/email thread you have for this order. Kindly contact the game publisher, Jagex in this case, and secure a statement from them telling you that the game account was reclaimed by the original owner - we consider this compelling evidence.
If you have any questions, please use the Q&A form of SiteJabber or reply back to your email thread so our staff can assist you.
Best regards,
Richard
Ok, so I out in all my details and everything, I was new to the site trying to buy Hearthstone accounts, I didn't even want a warranty but it didn't let me have the choice. Ok So I bought the account which said 385 Golden in the title which generally means golden cards, not gold. The word "Golden" isn't meant for gold. I payed warranty for no reason. I would like to have a full refund of atleast $13(Thing bought and warranty)
Date of experience: December 1, 2017
Hi there, John,
I sent you a PM for more details regarding this issue. We're very sorry but insurance purchases are irreversible, and there is indeed an option to select "None" allowing you to buy the account without it. However, we strongly suggest that you have an insurance package. In case there is a problem or reclamation issue, you only need to prove that the seller reclaimed it and you will be guaranteed a refund.
In case there is a discrepancy with the actual account you got versus the offer text, please feel free to include it in the dispute you filed so our team can be informed about it; if you can, kindly include screenshots as attachments. Please write back to us in case you need further help or have questions about this.
Kind regards,
Richard
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
We really appreciate this; thanks a lot, Adrian.