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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
They changed payment disbursement methods and stole my money - they are ignoring my emails making it impossible for me to get paid. Playerauctions is ripping off sellers
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 25, 2019
Best offers when it comes to sites like these. I checked and they also have good availability on gold. It will only really boil down on which seller you want to buy from.
Date of experience: November 1, 2022
Happy to discover this site and that it works as intended. I received my order just fine and never needed to raise complaints. Sellers are pretty good!
Date of experience: December 7, 2022
Thank you for the kind review for us and for the sellers, Siobahn!
I used this service for the first time today, I gotta say it was well worth it, fast easy and a great price! I'll definitely buy from them again in a heart beat!
Date of experience: March 7, 2016
Have easy time finished the deal. Payment take several mins so user have to wait but after that expects a contact from the seller to finish delivery. Receive it correctly and no issues!
Date of experience: June 14, 2023
Thanks a lot for the positive feedback and order confirmation, Gerald!
As many other sellers / buyers, I was scammed and lost a lot of money. I paid xxx amount to the seller, got the in game currency, one day later his account got banned because he * up, then I lost the ingame currency of course, PLUS I had to cover the difference of what I spent with the currency I got from the banned player (because in the system my account showed " - 5876 Gold". So I had to buy back the gold and pay AGAIN for the negative account balance.
I explained PA customer support everything, even with proof. But they always had some scripted answers telling me they couldn't do anything...
Stay as far away as possible, because if you do get scammed, they won't help you.
*Language redacted by admin
Date of experience: January 10, 2018
Hello there, Hulidos,
Thank you for sharing your experience. I was able to find your ticket and I'm very sorry, it's true that as per policy, we cannot account for charge backs or actions done by the game company/publisher. As a middleman service, we have a duty to make sure that the transaction is completed successfully for both parties, but at the same time we enact the "user assumption of risk", that transactions will always entail some form of risk as game publishers may take action which is beyond the control of PlayerAuctions, the buyer, and the seller.
However, I would very much like to help you with this issue, Hulidos. I will be sending you a PM, and if you could reply back a screenshot of Digital Extreme's email telling you that the amount of Plat was recovered, then I would be happy to look into this and work on a compromise for you. Once you send it in, please give us until next week to work on it. Sorry for the wait.
Kind regards,
Richard
I purchased Platinum ( Warframe currency) from 2 buyers on the site. In the end, my platinum was taken back by seller. I asked for a refund and he said he has already filed refund procedures for me. That was in 16 dec 2017 and 22 dec 2017 where I was overseas doing it. Both said they has filed refund procedures but I haven't gotten any back. Then I tried to reach out to support and it does "not fall within the scope of support we are able to provide." Wow... Seriously? At the moment, Im waiting for the playerauction email to respond to my case on paypal. If no reply is seen, ill escalate it to paypal or even my bank.
EDIT: I asked paypal to reverse the transaction and Im not sure how it is going. But I realised they banned my PlayerAuction account. :). Their actions speak for themselves, terrible way of "helping" other people. Stay away from their website to avoid scams
EDIT 2: I've been banned, Op. How do you expect me to file a dispute now? Its like asking me to go to McDonalds to buy food when Im under house arrest.
Tip for consumers:
Beware of stupid sellers
Date of experience: January 9, 2018
Hello there, Dale,
I'm very sorry for what happened with your Platinum purchase. As per policy we cannot refund nor replace items that were charged back by the game company/publisher. This is why on our website, we have a disclaimer that says all transactions entail a form of risk; Please see "User Assumption of Risk". I checked on the two orders and there are still no disputes made for each, and on your ticket there wasn't any evidence that proves this was indeed charged back by Digital Extremes.
For this, I will send you a private message explaining the process on how we can resolve this for you, but I'm gonna have to ask you to contact Digital Extremes for that.
Thanks for sharing your concern, and we hope you have a good day.
Best regards,
Richard
Great using the site's services. Easy to figure out from site layout to payment and the order happened without any fuss. Seller took care of everything. =)
Date of experience: November 14, 2022
Thank you very much for the wonderful feedback, William! Happy to hear about this. :)
Quick and safe trading experience. Make sure ti check prices and seller ratings first because they're not all the same, some prices are higher so be careful.
Date of experience: June 15, 2023
Thanks a lot for the kind rating and for sharing a pro-tip, Carly. :)
Here's a well deserved 5 star for you guys.
Helped me get through a dispute with minimal effort. Best part? Both parties walked away happy. There really is a use for this service.
Date of experience: October 3, 2022
Thank you so much, Kathy; it's an absolute honor. Very happy to hear that you and the seller were able to resolve the order amicably. :)
I've recently found this site and it's been a great help when I decided to go back into Eve Online. So quick and easy!
I've always got what I paid for, in the form I was informed of.
Date of experience: March 6, 2018
If you ever have a dispute issue or have to verify you identity with them you might as well not buy anything there support is absolute dog $#*! they wont help u and if u have a disopute with a seller because they screwed u over expect to wait 6-88 months ot get your refund and if they want you to verifiy yourself which they wait till ur purchase is complete they pretty much ask for enough information and pictures to steal ur credit/debit card info its insane. Tldr if you get "random verify" just refund and go somehwere else and customer service is $#*! and useless
Date of experience: February 17, 2017
Hi Cody,
As the manager of the customer support team, I am always looking into how we can improve our services.
If you feel you've received less than stellar support, then I would like to look into it, and provide feedback based on it. Could you kindly send me a private message with your PlayerAuctions username, and any relevant Order IDs?
I look forward to your response, and I hope you can give PlayerAuctions another chance!
Thank you,
Lei
Customer Support Manager at PlayerAuctions
I recommand playerauction, for the quality and the security. I already sold more than 2 account, and no problem. Same for buying, it's a safe method, you can't be scammed on PlayerAuction.
Also you have a nice dispute system for have a smooth transaction, and the support was really fast and resolve all problem.
I recommand PlayerAuction!
Date of experience: July 7, 2018
Thanks for the recommendation and kind words, Slimane!
So after I bought a first League of Legends banned account, the seller didn't wanted to refund me. Asked the support about 3 times to fix the situation, never had any answers after 2 weeks to now get banned so they don't have to refund me. (see the full explanation via the photos)
AVOID THIS WEBSITE, JUST A SCAM.
Date of experience: April 14, 2017
I ordered previously from this website and the product was delivered to me no problem. Took less than 20 minutes. However the second time I ordered I was prompted with a payment verification step that was asking for my government id, a picture of my credit card, a passport and a picture of my bank statement purchase. This website is clearly a scam. DO NOT GIVE ANY OF THIS INFORMATION OUT!
Date of experience: March 10, 2022
Hi Jacob,
We have this in place to authenticate payments being made to us. To combat fraud or theft, we need to establish the ownership of the payment account being used. You say it's clearly a scam, but you do not have proof that something untoward happened. You won't be able to find proof because this is NOT a scam. Reviews should speak about actual experiences and not of suspicions. I understand this is concerning you but, again, this is not a scam.
Regards,
Richard
Please think twice before you make any purchase from this site.
I purchased twice: the league skins that was send through gifts. The seller had almost 20k good reviews. Everything goes very smoothly in the beginning. They did send your skins(Through the gifting system) and respond everything quickly. So that I wrote down good reviews too.
About a week or two later my skins were refunded. I first thought it was a riot bug so that I submitted a riot game ticket. They told me the transaction that was used to purchase gift were reversed and result my skins being locked again.
After finding out this, I go ahead and went for site support, and until now I have not yet received anything from the site or the seller.
Additionally, the seller that seemed to scam me is still selling items, I tried to reverse my positive review but nothing came up, they still have more than 95% of positive reviews.
I am still waiting for the site to respond to my ticket submitted, I will update any follow-ups on my case.
Tip for consumers:
Try use your credit card instead of pay-pal, that way after your purchase is gone, you can reverse your transaction too.
Date of experience: December 23, 2017
Hello there, Richard,
I'm very sorry to hear about what happened with this order. As per checking, I found out that your account has been suspended due to filing a chargeback case on your payment. Unfortunately, this is prohibited in our system and as such will result in an account suspension. In case you change your mind about the chargeback and would like to reverse it, please contact PayPal, then let us know about it so I can help find a resolution or compromise for your case; I will send you a PM about it. Sincere apologies for the hassle.
Kind regards,
(Also) Richard
I do not suggest using this site, at all.
I've made multiple purchases in the past and all were easy and fine.
However, i came back to make another purchase, Not knowing my original email, i make another account, pay for the order all seems good... Nope. You can't have more than one account, so i have to go through all the hassle of finding my original account, and getting the payment refunded.
Next, after eventually dealing with the above, i make another order on my original account that the support team eventually managed to tell me, it should be smooth sailing from here right?. Nope. Verifying Payment. Why now? Why not on the other attempts too? Okay, no problem... i then proceed to go through my emails and have no email/text to verify information they need. I end up emailing them directly with my order ID to get asked proof of payment, sure. We exchange a few emails, they tell me what info i need to provide, card name, bank name, last 4 digits etc, and ID.
All should be good here right? Nope. They then decide to ignore my emails and guess what?. Verifying Payment. Still.
Now i'm sitting here with next to no choice to cancel the order and cross my finger's i actually get my money back, going from some of the other reviews on here, I'm not holding my breath.
Support. 0/10 (easy the worst I've ever encountered)
Like others say. Once you pay. You wont hear back.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 11, 2018
Hello Shane,
Thank you for sharing your experience with this order. I am really sorry to hear about the inconveniences you had, but I'd like to assure you that this is in place in order to make sure your transaction is secured. I sent you an explanation through private messaging.
I'm also happy to report that your refund is now processed. I sent you the transaction ID so you can search for it in the activity section of your payment option. If you have any questions, please do not hesitate to write back to us through my PM to you.
Best regards,
Richard
DO NOT use this site EVER.
1) you have to spend HOURS trying to prove who you are when you buy from them.
2) Even after the hours you spend, they will tell you its not enough information and put your order in infinite limbo.
3) You will NEVER be able to get your money back for the order.
Date of experience: July 12, 2019
As soon as my account was sold for $150.00, they decided to suspend my account and attempt to make me pay $150.00 fine. Their reasoning was because I offered my discord details to the buyer (After he purchased the account and already had it in his control, everything was complete) Now they're going to get an angry customer because I'm recalling my account and receive no money at all.
STEER FAR FAR FAR AWAY FROM THIS SCAM OF A WEBSITE BASED IN CHINA.
Date of experience: January 8, 2020
I did not find the price to be cheap like some people say but I do find the variety of sellers and options to be good and the site is really built nicely. I love the layout. Trades are also legit.
Date of experience: April 22, 2024
Thanks a lot for the positive rating, Eli.
Except for the verification part where I had to resend it, everything else was flawless. Got the account safely and it really had the # number of skins offered by the seller.
Date of experience: May 6, 2024
Thanks a lot for bearing with the process and for the kind review, Hudson.
Never failed me. Orders are legit and sellers are trustworthy. Prices are a little more than what I would pay for but the trust and peace of mind is worth it 100%.
Date of experience: January 28, 2023
This means a lot to us; thank you so much, Peter.
I've been waiting for almost 2 months to get my disbursements from 4 accounts i sold and they are saying that 2 buyers have disputed my orders while there is no proof of that, so playerauctions is holding the money even from legit successful orders, the funny thing is that buyers pay an extra 100% of price for insurance, and still playerauctions is holding my money, the funny thing is that they have disabled support live chat, deleted 3 of my support tickets that was about this issue, so i created a new support ticket and they are still refusing to help me by asking useless information that they can find in 10 seconds, even after you send them the information they asking for they will never respond, i even sent message to the supposed unhappy buyers and they are inactive since long time ago, so its obvious playerauctions are scammers that are creating imaginary order issues so we get bored and give up so they can keep the disbursements...
STAY AWAY FROM THIS SITE!
Tip for consumers:
STAY AWAY FROM THIS SITE!!!
Date of experience: June 11, 2017
Hi there!
Thank you for your review. I totally understand how this concerns you. And we would love to help you in any way we can. To be cleare, we are not scammers, we are just trying to follow the process regarding cases like this. We are not creating imaginary case/s just to keep your disbursement, because if the buyer file a claim, the payment will be either refunded to buyer or disbursed to the seller depending on the result of the investigation. I would gladly create a follow up escalation to the team handling your dispute / case. That said, please provide the Order ID to me via private message.
Regarding the insurance, PlayerAuctions offers an insurance package to protects against a rare event of buyer's account being reclaimed, suspended or any fortuitous event that might happen due to the previous owner.
I'd like to know what is the email address you used in sending the ticket? So I can personally track it for you.
Have a good day!
Regards,
Hayley
PlayerAuctions Customer Support
Fantastic service. Took a real while but the work they did is absolutely amazing. Achievements, gold, new gear, and raid completions. Impressive and pro work. :D
Date of experience: October 11, 2023
Thank you so much for the kind feedback and for patiently waiting for the service to complete. Happy gaming, Roman!
Apart from some hiccups in payment distribution which were my fault for not verifying my paypal in time everything went perfectly! Definitely using them again :)
Date of experience: March 2, 2018
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thank you so much for choosing us as your best choice, Gabriel.