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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
I've used PlayerAuctions multiple times and have never been disappointed. They have a great selection and their customer support is top-notch. Pro-tip: read the instructions carefully.
Date of experience: June 27, 2023
The support team is completely and utterly terrible, if you have the misfortune of having to cooperate with them you might as well give up immediately.
Products used:
League of legends accounts
Date of experience: June 11, 2023
Hello Akakka,
We checked, and the reason your payment was declined is because you used a relative's card. I'm very sorry but this is not allowed on the site.
One of the objectives of our verification process is to establish ownership of the payment account being used to avoid fraud or theft.
If you were charged multiple times, this may be due to the "Pay Now" button being clicked more than once (or refreshing the page while the payment is being processed). Rest assured, any canceled payments, including duplicate charges, are fully and automatically refunded back to the user.
Please let us know if you have any further questions.
Best regards,
Richard
Kudos to the seller for providing more than asked for. Really made a good job not only with the skills but he threw in a raid run and some gold. 10/10
Date of experience: December 12, 2023
Thanks a lot for sharing the awesome experience you had with the service purchase, Michael. :)
Some of the best skins and accounts ever. I had option paralysis in deciding things out lol but in the end I wanted to keep it low risk and got something below 40 bucks. Good deal.
Date of experience: May 1, 2023
Thank you very much for the kind words. Hope you enjoy your new account, Christian!
Thanks a lot for the order. Finished without any hitch and I appreciate the helpful messages on my ticket.
Just a question, if I get tired of this account can I sell it at Playerauctions someday?
Date of experience: November 9, 2022
Thank you so much for the positive review, Connor.
I'm sorry but the account may no longer be sold; to ensure accounts received by buyers are fresh, already sold accounts at PlayerAuctions may no longer be resold.
Let us know in case you have other questions, Connor.
Dont use this website im just asking for refund if im not getting refund tomorrow. Im going in bank after that by police i cant tolerate. Someone to make me stupid
Date of experience: January 2, 2022
Hi Val,
I'm sorry for the concern the 2 orders have caused. I checked and you already canceled these. Refunds take 2-5 business days and I urge you to contact your bank/payment processor and ask them to process the funds. We have not received the funds for this because the payment didn't reach authorization; these funds are held with your bank and they need to release it back to you.
Rest assured, this is processed automatically but it would help if you can contact your bank about this.
Best regards,
Richard
Overall, very good. I felt secure in knowing that if I had a problem, I would get my money back. I will continue to use the site for any future purchases.
Date of experience: June 20, 2014
They require A LOT of verification, I've sold Runescape gold (and bought much more than I sold) and always gotten what I ordered.
The verification can seem a bit much but it's worth it for the reliable trades.
Date of experience: December 24, 2016
If you call yourself a
Good
At
Making
Extremely hot
(gi)R(ls) CUM
Then player auctions is your number one site for all the tools you need. All the years I have used this site, I never had a single issue. Best site in all the interwebs
Tip for consumers:
dont FE
Products used:
osrs gold
Date of experience: March 1, 2020
Thank you so much for the positive feedback, Bill!
Made an order for an account and received it exactly as described by the seller.
There was no need to raise any complaints; it was all done accordingly.
Date of experience: March 14, 2024
We're very happy to hear this, Gen; thank you so much.
Great customer service - responsive, straight to the point and most importantly identified the issue with my account. I have able to order since then easily.
Date of experience: October 25, 2022
Thanks a lot for the nice feedback for us, David.
I have purchased multiple accounts on PA without any issues and with confidence as I purchased the account insurance each time. Of course the time an account I purchased is reclaimed, it was quickly apparent that the "evidence" needed for the insurance is not actually possible to obtain. The burden of proof is literally a screenshot from the account holder or Blizzard saying they reclaimed the account. Does that sound likely? No it doesn't. Any followup regarding clarification for further evidence to support my claim has been ignored. After reading the negative reviews here and the ridiculously asinine responses regarding not providing enough evidence I feel like a moron for throwing my money away on insurance on past accounts I purchased as I would never have been able to get a refund if those accounts had been reclaimed.
It actually seems to me that I should be in the account selling business as its clear I could reclaim my account endlessly without any repercussion. If you plan to buy an account from PA, be aware that the insurance is useless as you won't reasonably be able to obtain the evidence they find sufficient.
Date of experience: November 28, 2018
Hello Eric,
I was able to check on your order, and I'm truly sorry that this happened. Asking for evidence has always been our process, and I'd like to assure you that getting the correspondence from a game publisher is very possible. Even if insurance was bought, we still require buyers to submit evidence, as stated in our disclaimer here: https://i.imgur.com/xuvAhYo.png
We have this process in place in order to keep things fair and just, since there is also a possibility that the buyer might make a false claim. And while this is not the case for you, I'm afraid without the correct evidence we won't be able to issue a refund, Eric. My sincerest apologies about this.
Best regards,
Richard
The site is surprisingly good. The processing of my payment took a while but after that everything was smooth and handled according to my expectations.
Date of experience: October 18, 2022
Thank you very much for the positive rating and for the trust, Jacob!
Order was delivered correctly as per my instructions. Seller never deviated from it and was very quick while still being very polite. Love the service.
Date of experience: September 5, 2023
Thank you so much; happy to hear everything were as described, Erick.
Playerauctions refuses to refund my money and keep ignoring my emails. Live chat are a bunch of liars who will say anything to just to get you to leave. They don't actually do what they say. STAY AWAY FROM THIS SITE.
Date of experience: January 11, 2015
I enjoyed buying here and it was real breeze. Mind tho that Im using Coinbase since I run a business for that and Im using my extra funds there. AFAIK they dont ask for IDs when you use that I could be wrong.
Date of experience: August 7, 2023
Yes, that is correct; if there are no security issues found, Coinbase won't require verification. Thanks a lot for the positive review, Aris! Much appreciated.
While selling can be difficult, this site helps me get rid of surplus accounts I have periodically and get good money for them.
Their network of buyers and the reach they have is impressive.
Date of experience: February 6, 2024
Thank you for sharing the positive experience you have as a seller, Ben. We wish you all the best on your future sales!
This is a new Review. At first a guy nammed ethan a seller on player auctions took my account back after a purchace of 139 dollars and made fake emails to make it look like i still had it! I contacted player auctions and they wernt at any help at first but a guy nammed ron help me with everything and refunded me the seller is now banned and banned on runescape for stealing my credit card making payments on my runescape account he sold me! When ever you buy a account make sure it comes with the orignal email or they will probly take it back! The site is legit but account buying is still sketchy i recomend that player auctions has people send in there ids and information before becoming a seller cause it is just to easy to become one! Thank you ron for all your time and effort and believing me that ethan was in the wrong!
Date of experience: November 18, 2018
Update:
We are very happy to be able to resolve this issue for you, Austin. Thank you for the kind gesture in updating your review; Hope you have a good day, and as always, contact us at support@playerauctions.zendesk.com if you need anything from us.:)
-----
Hello Austin,
Thank you for providing the details about your issue. I'm very sorry to hear about what happened with your RS order. I can see from my end that the dispute is currently on-going; I strongly suggest you to contact Jagex and ask them about the status of your account. This could be via email or Twitter. Once they make a statement that the account was "reclaimed by the original owner", please screenshot that including your earlier email stating the username/email address, and keep the email dates and addresses in full view - then send it to the dispute thread, or to support@playerauctions.zendesk.com.
I would like to do what I can for this, and once you have any updates you'd like to bring to our attention, please use the Q&A form here and post the necessary details about what happened with the dispute or if you have any further questions/concerns - I will do what I can to help out.
Best regards,
Richard
They really came through with the leveling service. Seller updated me all the way and for a very minor delay (24 more hours), they threw in 5 extra levels. Outstanding imo.
Date of experience: February 12, 2024
Thank you so much for sharing the smooth experience you had, Trent!
Amazing suite of offers covering all needs. I didn't need any of those at the moment, only gold, but I'm glad off the site's reliability to provide various services for the game I love. <3
Date of experience: November 28, 2022
Thank you very much for appreciating the site's offerings, Anthony!
Good guys - helped me out a lot when looking for a deal on a runescape account. I think they have more games than any other site and they can chat with you on Facebook which is a nice feature
Date of experience: August 27, 2015
This site has a order cancellation service in case you make a error with an order but they do not allow it to be used. They side with the seller on refund disputes. I would not recommend buying here.
Date of experience: November 17, 2018
Hello John,
We checked on your order and found out you ordered on the wrong server, but your character was also on the offered server (Firiona Vie). Your seller was able to confirm correctly on our site, and he was able to send valid proof that he made the delivery. Under these circumstances, we have closed the order in his favor.
Best regards,
Richard
I ordered an account from here was given all login details accept the email access to the account (most critical information) i have lodged a refund dispute but have to wait for seller to respond to dispute which they still have 72 hours time to reply before a refund will be automatically processed (in hope). A very poor experience, I put through a support ticket and still haven't received a response. DO NOT PURCHASE FROM HERE!
Tip for consumers:
DO NOT BUY FROM HERE! ALL SCAMMERS !
Products used:
gaming account
Date of experience: April 24, 2022
Hello Tazzar,
Your issue is with the seller and the fact that we have a dispute system means the site is doing its intended function of assisting you. All orders have 72 hours before they close and this is where you can ask for the account information to be able to secure it. Please continue communicating on your dispute channel so this may be resolved.
Regards,
Richard
DO NOT USE THIS SITE: WARNING
I bought an account around 7 months ago, the owner of the account took it back. I contacted the help desk numerous times to try and get a refund or the money back, i NEVER got a response back, i just recently got a response saying "Because you didn't have insurance, we cannot give you your money back". So i wasted around 60$ on this $#*!ing garbage site.
NEVER DO BUSINESS ON HERE BECAUSE YOU WILL GET $#*!ED OVER.
Tip for consumers:
Tip 1:Don't Use This Site.
Date of experience: September 13, 2014
Hi Justin,
If we're going to be completely candid, PlayerAuctions offers the option to purchase additional insurance for game accounts because we understand that this specific product type is particularly risky. Those who purchase additional insurance generally understand this risk, and not mind adding a few dollars for the offered protection. It is not unlike travel insurance or health insurance: you hope to hell you won't have to use it, but if something happens and you have to, it is a godsend.
For those who purchase insurance and claim it with strong evidence that access to the account was lost due to the actions of the previous owner, we offer market credit to purchase a replacement account.
For those who choose not to purchase insurance, we can suspend the seller if you have proper evidence of guilt, and recommend contacting the game publisher to have it permanently banned.
I hope this clarifies! But please do send me a private message with your Order ID and PlayerAuctions username, so that we can investigate what happened in your case, and review our policies if needed.
Thanks,
Lei
Customer Support Manager at PlayerAuctions
Great experience and very professional, order was completed in less than an hour.
This experience was just outstanding! Thank you so much, you have definitely made me a repeat customer.
Date of experience: November 2, 2014
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thank you very much for the continued support and pro-tip, Justin!