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PlayerAuctions has a rating of 4.5 stars from 2,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 hours
Got nervous at the beginning but thanks to the site's staff and the seller's replies I understood what was going on. Shortly after payment I also received the order. It pays to check the delivery times of sellers because this can be anywhere from 30 minutes to a full day. Partly my fault for ignoring that.
This website, and its staff, are liars and thieves. I have been a seller on the platform for 10 years and they are the most incompetent website Ive used. You are much better off going to eldorado.gg or g2g.com
Great experience! Can be a little strict and communication was somewhat stiff, but they are legit and they focus on the business - which is to get people what they need securely and I'm all for that.
Everything went well. No complaints and no problems!
I will definitely buy here again. Lotsa great options for many games :D
Thanks a lot for sharing the smooth experience you had, Rin.
You place an order, pay though an independent site (google pay, because who would enter actual credit card info into this site) and then they reach out to ask for a photo of your drivers license and a picture of you holding it. This is after your card has already been charged.
I placed two small orders without incident. Seem like when you increase the order to a specific amount thats when the scam kicks in. Ignore whatever bull$#*! response they post below this website is a scam
Tip for consumers:
Most people are hesitant to provide credit card information through an unknown site. The only way I would place the order is through a 3rd party payment process like google pay. Why they would come back after payment is processed and ask for a photo of an ID as well as a photo of you holding it is beyond me. I'm also concerned that your site shows them at a 90%+ positive review rate even though the the review history is clearly much worse than that. 600+ 1 star reviews is horrible
Products used:
This company provides digital merchandise
Hi John,
Let me clarify that your payment has not "processed" yet, it's currently in charged/reserved status and this may be canceled by you anytime during this.
We have the payment verification in place as a security process to establish the identity and payment ownership of the buyer. This is to avoid fraud and/or unauthorized use of payment accounts. We do not keep your documents; they are purged and they are only used to verify you and your payment.
If you are "concerned" about the 90%+ rating and while still having 1-star reviews, this is how review site ratings are calculated and its because the majority are positive reviews. This is a statistic with review sites. PlayerAuctions does not and cannot control this rating outcome.
If you have any questions, please let us know anytime.
Regards,
Richard
All my best experiences with buying and selling are here. It says specifically when you can expect money to reach you at all times. Customer support has never not solved any issues I had on site with other sellers or with technical issues. I think my only quip is needing a few more sites to sell for, but it's not a deal breaker.
Warning to everybody. This is a scam - bogus payment verification process resulting in bank charges and delayed refund if any. Worst thing I experienced on the internet. I wonder why these people haven't been prosecuted :(
Hello Iordan,
You canceled your payment for the orders and refunds are not instant, they are processed in 2-5 business days.
I'm afraid this is a gross misunderstanding of how payments work. When you make payments like these, your bank/payment provider puts a hold on that amount of money so it becomes reserved and it cannot be used on other purchases. PlayerAuctions doesn't actually receive your money and when the payment is authorized, that's when it gets processed to us, also in 2-5 business days.
Your payments have been voided and I would have to ask you to please wait 2-5 business days (weekdays are the only days counted).
So no, we're not and should not be prosecuted for something proper and legal. I'm afraid your scam comment is defamatory and I hope this explains things.
You're going to receive the refund soon which proves the scam accusation is unwarranted and false.
Regards,
Richard
Reason: They advertising up to 3 day and you get payed out, bull$#*!. Now is already 10 days and nothing. After sending them a message, excuse:
"We currently have an issue with our Finance team but rest assured that we're working on the resolution..."
Disbursement Time: Now being processed
Disbursement Status: Queued for immediate processing
For xx days
Just avoid this page as a seller, because you will never get your money. Sad but true.
Hello Ixchel,
I am very sorry, although this may seem unlikely to you since it's only your 3rd completed order on the site, the disbursement delay happening right now is not the norm. Prior to this, all disbursements have been regularly processed in time. We're having unforeseen technical difficulties since last week that has affected our payments and for that, I sincerely apologize. I was able to take note of your order ID and we'll make sure it gets taken cared of ASAP.
Rest assured that you will be paid on this.
Best,
Richard
I used to be able to buy quickly, and had no issues... suddenly, they want a screenshot of your credit card account website, and are certainly not in any hurry about it... "This process is usually very quick" has wasted over an hour of my time.
I'm sorry, seller- you just lost a $63 sale... and PlayerAuctions has lost a long time customer. 51 orders over the years, 100% feedback rating-- obviously means NOTHING to them.
Hello Matt,
Sorry for the inconvenience you had with your payment. I want to assure you that any information you share is kept confidentially and professionally. It will never be shared outside of PlayerAuctions, and is only used for verification purposes. We need to have a copy of your payment information to make sure only you are able to access and use your account; in the event of any account breach, we have information to bank on so we can verify the user, and this is especially the case with changes in location, IP address, etc.
If you decide to continue with your purchase, please let me know how I can assist to make the process seamless. You may use the Q&A form here in SiteJabber to do that and ask questions about anything.
Best regards,
Richard
I got tagged in a payment verification loop, where I received two or three word replies. I provided all proof required, but they got hung up on a "screen shot" from my banking app, which is blocked for security reasons. On their site they list several ways to verify payment, but refused to accept those. Yup, their right to refuse "my proof". But after 12 emails and 24 hours, way past their advertised 20 min response and resolution, it's my right to cancel the order so the seller may actually get a sale, and to leave a negative review of my very disappointing experience using the player auction platform.
Hello Jay,
I'm really sorry to hear about this. Unfortunately, there is no way for us to bypass this since it's an import process that ensures security on our site. And you're right, we provide users the prerogative to cancel orders — you will automatically get your refund in 2-5 business days and in case it takes longer than that, I will have to ask you to wait a bit more, or you could let us know by emailing support@playerauctions.zendesk.com about it, Jay.
Best,
Richard
The first order was dreadful with the payment inspection. I almost canceled it.
Second and third orders were almost instant and dare I say, flawless.
Thank you so much for extending your patience with this, Trevor.
I picked out an account offer and was not told of the contents and to my surprise there's 100m throw in. Amazing value.
Great to hear this! Thanks a lot for sharing this positive review, Hashey.
Playerauctions help team and inferior payment systems always seems to fail and leave a rift in your bank for the best part of week.
Then waiting on the other end is when you finally make a buy and it runs into issues. I got a refund for the account. But that is minimal in comparison to to my other investments into the account. They banned the seller. He seemed to want to cooperate but PA stopped any chance of that happening.
Looking forward to the "sincere apology and knowing how frustrating this can be" Richard. Save yourself the hassle and time and go somewhere else so you do not share my experiences.
Tip for consumers:
Don’t buy their accounts and invest in it. You will loose it all.
Hello Josh,
I checked the image you attached and was able to check order 7132065 on our end. Can you verify if this is the correct order ID? Because as per checking, there are no disputes and no tickets received for this from our end. The order completed just fine on our tracker.
If you'd like to check on an order, please confirm the order ID and/or write it in an updated review so I can check for you what went wrong.
Regards,
Richard
I have purchased from them many times. HOWEVER, Lately they started asking for photos of my license. My card. My bank info. Which I even did that. Then after they "verified" my payment they suspended my account and never gave me what I paid for. Its now been 2 weeks since I made the purchase and still no refund. Every attempt I have made to them about my issues just gets blown off and I get told I need to send all my information again. Better run people they want that information for a reason beyond them saying it's to "protect from fraud". And I'm sure I'll get an automated response to this as well lol what a joke company.
Tip for consumers:
Don't use this site if you value your personal information.
Products used:
Nothing since they stole my money.
Hi Eric,
I understand your enthusiasm to purchase again on the site; we appreciate that. However, there were fraud flags raised with your latest purchase and I'm sorry, we cannot accept your payments. This is not an automated reply, and this is a reply specific to you Eric. None of your money and information were taken. All failed payments will be refunded back to you in full.
Regards,
Richard
I spent $134.77 and it was taken out of my bank account. It says the orders closed out of no where. No answers on why or if im getting refunded. Overall i'm really upset, won't be using this service unless they can prove to me otherwise...
Hi Maddie,
Thank you for writing to us about this. I checked and your order was canceled because the offer you were trying to buy is already closed. This happens if the seller took back the offer if he/she changed his mind or decided to sell the offer elsewhere. I'm sorry for the confusion and concern this has caused you. And rest assured, you will of course get a full refund for this, it's just that refunds aren't instant and takes 2-5 business days. Please note that this transition time is with payment providers because they have a clearing process for refunds.
Once you're able to get the refund, could you come back and update the review to let us know? Thanks in advance, Maddie. If you have other concerns, please feel free to use the Q&A function/page here in SiteJabber and I would be happy to help.
Best regards,
Richard
I have never in my life been so scared of using a website. The fact that they asked for this stuff is complete and utter nonsense - I hope the see the fault of their ways soon. Be careful out there everyone.
Hello, Kayla,
Thank you for sharing your thoughts about our verification process. I can confirm that this is indeed the mail we send out to buyers — I'd like to assure you several things about this: (1) the information we ask is kept confidentially and professionally, and it will NEVER be shared outside of PlayerAuctions; (2) we do this as a security process for us to validate that the payment method being used is actually owned by the user, eliminating any possibility that the account is being used without the consent of the owner (hence, the selfie holding the ID pic for us to easily go through that; (3) your information is cleared/erased from our storage after some time, as it is only used for verifying your identity with us.
I understand you're worried. I can see that you already canceled your order. Rest assured that you will be fully refunded for this. If you decide to go through with ordering again, please email us at support@playerauctions.zendesk.com or use the Q&A form here so I can assist you with anything, Kayla.
Have a great weekend soon!
Best regards,
Richard
This website is the biggest scam, after days of contacting seller I finally received details and then to make it worst they were all listed as N/A. Another few days pass and I got into the acc I payed good money for! Account password has been changed and now I'm locked out of my acc. I knew this website was dodgy asf and NSWRcompany are nothing but money scamming scums. Lucky this is internet because I'd kill you dog!
Hi Lochie,
I'm sorry for the inconvenience you experienced. We did not receive sufficient evidence for your claim and I'm afraid the order did not come with after-sale protection. Please note, we require both so the order can be eligible for a refund.
For more information, please check here:
https://support.playerauctions.com/hc/en-us/articles/4402691743257
If the order came with "N/A" details, you may report them to us and even if the order did not come with after-sale protection, you can be refunded. Accepting the order under those conditions means you understand what you're receiving, and you are the only one who can verify these details with the seller. Users may always decline or dispute the order during this stage.
Best regards,
Richard
2nd order was much more pleasant. 1st one I had to go through a strict inspection process.
To be fair though both orders were legit and I got what I paid for.
Rest assured, the verification should only be done once as long as there are no security changes and that you use the same verified account.
Thanks a lot for the positive rating, Colin. :)
I recently made a purchase through this company and had no issues at all with them. Make sure to check your email right after completion because they might have a few things they want you to send them to verify you as the buyer. Glad that they did that though, security is not something that should be taken for granted.
Thank you for the awesome review, Alex, and thanks as well for sharing your thoughts about our verification process. This is EXACTLY what we set out to do! We verify the identity of our users to get to know them for future transactions, plus it enables us to identify them as the real owner of payment accounts being used. This is how we enact our anti-fraud policies, and I'm glad to hear that you're all set! Thanks again, Alex. :)
There was a brief delay with the service but I'm still putting out 5 stars because it was communicated early on. I still received the full order.
Thanks a lot for extending your patience with this, Yoni.
I recently have bought of of here twice in one day with two different cards and my account needed payment verification. I've tried sending them the documents and everything they needed. They never responded. I've used this site back in 2018 with no issues, but now there's an issue. The customer support is absolutely atrocious.
Hello Eymon,
Thank you for the heads up and I sincerely apologize for the delay in processing your order. I have now notified an agent and requested an urgent follow-up for this. I'm really sorry again.
Best,
Richard
I had an issue with only getting a partial refund from PlayerAuctions after a deal fell through. The seller never had the account they were selling on the website and after a refund I was still out $60. It took awhile and lots of emails back and forth with PlayerAuctions to get a full refund but they've finally resolved my problem. I wont be using them again but I'm glad they at least worked with me to do what was right.
Hi Zack,
Thank you for the kind review update. We sincerely apologize for the inconvenience we have caused. In case there's anything else we can assist you with, please let us know anytime.
Regards,
Richard
Terrible service I give over my details to the apparent most trusted on the site only to have to separate payments taken out once it takes me to a page asking me to enter an amount again which did not make sense to me.
I have had no customer service and will not recommend this site to anyone until this is solved honestly. Way to complicated process to and for some reason two purchases were opened when I clearly was trying to buy one purchase
Hello Jake,
Both orders you provided weren't purchased or paid for. The order was just placed and payment is a different step and process. We never received any funds for either.
Regards,
Richard
While it may seem tedious to purchase or sell from this company you're left with a piece of mind that you aren't losing potential hundreds if not thousands of dollars on when using their service. Over a decade of using their sites and I haven't been the victim of fraud on the buyers or sellers side.
Hello again, Shaun,
Thank you very much for the kind review update; we are beyond grateful for this. We'd like to thank you as well for the report you made; the second account is now permanently banned and you have greatly assisted in preventing further problems caused by the user.
Have a nice rest of your week, Shaun.
Sincerely,
Richard
-----
First reply:
You are fully refunded on this order already and the user you reported is already permanently banned several days ago.
If you need anything else, please let us know.
Tried to purchase some currency for classic wow and immediately after, they took my money from my bank account and said "please contact your payment provider for a refund". Either give me my money back or deliver the currency I paid for. Oh and a screenshot so people can see that I'm not full of bs.
Hi there, Tristanfirehead,
I have written to you on ticket 424173 about this.
I'm sorry for the concern this has caused. Rest assured, you will be refunded on this and I will also check with our finance team to make sure that is processed. However, please note that refunds are completed in 2-5 business days due to processing times involved with your payment.
Your payment was declined because you had an incomplete name entry in the information page. We need customer information to be complete so we can validate your payment as the one you legally own — this is for security reasons. The name should also match the name in your payment account.
If you are able to update this and would like to order again, let me know how I can be of help with it.
Best,
Richard
Good and dedicated service. Seller seemed to have run out of stock while working on the gold I needed (to be fair I needed a large amount). He couldnt send over the last 20% so we settled at 80 but he only wanted to charge 70. It's the principle that counts but they guy went above and beyond.
Thank you very much for sharing the smooth experience you had, Justin. We're very happy for you. :)
Purchased gil and everything went well.
Been thinking about a new FF account and I might buy that in the future.
Thank you very much for sharing your positive Gil purchase, Ernest. :)
Gain trust and grow your business with customer reviews.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thank you so much for bearing with the verification process and for appreciating the site's services, Rumi. Hope you enjoy your purchase!