Overview
PlayerAuctions has a rating of 4.4 stars from 3,061 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch and long time. PlayerAuctions ranks 2nd among Virtual Goods sites.
I was a big seller on that site for years, but then near 3 years ago they changed policy and now they not allow users from Ukraine to sell or buy. Support says its because of some "government restrictions" but do not want to specify. I have a law degree and ability to find any legal information in any country, and appears they lied about it. Looks like Playerauctions just do not like Ukrainians in general, this is the only explanation everyone can conclude. Too bad, because this is not acceptable for any big company to threat any nation like that. Until Playerauctions do not change this policy i will publish this feedback everywhere, to let people aware of this gross injustice. Ticket was 3-9-1-6-2-7
Got back to my questions quickly and they helped me resolve some issues with my account (it was made in 2019 but I forgot some of the details). The purchase I made went through after that, no issues and smooth as way back.
Thanks a lot for the kind feedback, Willard! And welcome back to the site. :)
The thing about their offers is that if 1 price doesn't work for you, there is always another who will give it lower with some minor sacrifices. That's the beauty of an open market like this where sellers are the ones who do the trades. Plus you can always negotiate if everything else fails. I had a good deal like this when I went into page 8-10 and found more there from lower level sellers (not like 1 or 2, but 3-4s) and they were still very good.
Thank you so much for sharing this detailed review and tips, Adam. Much appreciated!
You place an order, pay though an independent site (google pay, because who would enter actual credit card info into this site) and then they reach out to ask for a photo of your drivers license and a picture of you holding it. This is after your card has already been charged.
I placed two small orders without incident. Seem like when you increase the order to a specific amount thats when the scam kicks in. Ignore whatever bull$#*! response they post below this website is a scam
Hi John,
Let me clarify that your payment has not "processed" yet, it's currently in charged/reserved status and this may be canceled by you anytime during this.
We have the payment verification in place as a security process to establish the identity and payment ownership of the buyer. This is to avoid fraud and/or unauthorized use of payment accounts. We do not keep your documents; they are purged and they are only used to verify you and your payment.
If you are "concerned" about the 90%+ rating and while still having 1-star reviews, this is how review site ratings are calculated and its because the majority are positive reviews. This is a statistic with review sites. PlayerAuctions does not and cannot control this rating outcome.
If you have any questions, please let us know anytime.
Regards,
Richard
Getting hard to find pugs or what not for the game so I got some items instead to make things easier. They fully delivered without any problems.
Thanks a lot for sharing the positive experience you had, Erick.
Terrible service I give over my details to the apparent most trusted on the site only to have to separate payments taken out once it takes me to a page asking me to enter an amount again which did not make sense to me.
I have had no customer service and will not recommend this site to anyone until this is solved honestly. Way to complicated process to and for some reason two purchases were opened when I clearly was trying to buy one purchase
Hello Jake,
Both orders you provided weren't purchased or paid for. The order was just placed and payment is a different step and process. We never received any funds for either.
Regards,
Richard
I have decided to retire my old wow account and was confused on how to sell it until I found them on some Reddit discussions. It took very long but I finally found a buyer and am now waiting for my payment! Everything was nicely done thanks to the security of the site!
Thanks a lot for choosing us, Ansel! I'm glad to know everything went well. :)
I have been buying gold here this 2024 and it has always been easy. Sellers are always online whether the weekend or day so I can use the gold right away when I need it.
Thanks a lot for the kind and massive support, Uriel. :)
They made good on the 20 minute delivery in fact it was only 15 plus the seller was really nice that made the deal easier and pleasant thanks a lot guys
Great to hear this! Thanks a lot, Voltaire. You're also most welcome.
Tried to purchase some currency for classic wow and immediately after, they took my money from my bank account and said "please contact your payment provider for a refund". Either give me my money back or deliver the currency I paid for. Oh and a screenshot so people can see that I'm not full of bs.
Hi there, Tristanfirehead,
I have written to you on ticket 424173 about this.
I'm sorry for the concern this has caused. Rest assured, you will be refunded on this and I will also check with our finance team to make sure that is processed. However, please note that refunds are completed in 2-5 business days due to processing times involved with your payment.
Your payment was declined because you had an incomplete name entry in the information page. We need customer information to be complete so we can validate your payment as the one you legally own — this is for security reasons. The name should also match the name in your payment account.
If you are able to update this and would like to order again, let me know how I can be of help with it.
Best,
Richard
I had to email them a total of 5 times to get it correctly. It was annoying. I know the point of this things but I wish there was an easier way.
I am writing this in a calmer state and to be fair the site itself provides great gaming services. Just that part, pfft. Anyway, all good in the end.
I'm so sorry for the additional steps required, Adam. At the same time, thank you so much for being very patient about this.
Rest assured, your payment is now fully verified and it should stay that way for succeeding orders as long as there are no info changes. Many thanks again.
They wanted crazy amount of information but are not familiar with current ID's from my area of residence. Once information is given they make up an excuse for you to send more info that they don't need.
Hello CD,
I checked on this; I am incredibly sorry for the added documents requested. Please note that this is not merely an excuse, it would be against our interests to make the process longer. We asked for your additional info because you used a nickname on your real name information on the PlayerAuctions account. For us to do our work in avoiding fraud, we need customer information to be real.
Thank you for bearing with us; I saw that the order has proceeded and I really appreciate your patience with this.
Best regards,
Richard
Henkilokunta oli ystavallista ja ammattitaitoista. He antoivat minulle kaikki tarvittavat ohjeet tilauksen suorittamiseksi.
Thanks a lot for this, Neil! We really appreciate it.
For the most part, the company is solid. I recommend only buyers who have a solid rating from multiple people. Bought an account for league, and it got reclaimed. Bought to protection bc i had a feeling this would happen. PlayerAuctions doesn't do $#*! about it. They ask for evidence, and you can send in all the evidence you want. They don't do jack $#*! about it. Disputes just waste time. They don't help in any way, shape or form. After this whole messy process, they just banned my account.
Hi Matthew,
I'm very sorry but as per checking, the evidence is insufficient. You have after-sale protection on the order that still lasts for 311 more days, so you may still send our team at support@playerauctions.zendesk.com new proof that you may be able to acquire in the next few days/weeks. Please let me know if you have any questions about this.
Best regards,
Richard
Tried buying some in-game supplies from a seller but I was notified I need to provide personal ID before they would confirm my payment. This includes 4 steps, of showing real life photo ID, screenshot of banking app, photo of you with your ID and other extremely dangerous info to give out.
This was for a total of $43.
Last year I bought something on this same sight for $63 with zero need for this type of privacy breach.
Imaging having to do this for Walmart, Amazon, Target, eBay, etc. Absolutely ridiculous.
Hi Nicholas,
I'm very sorry if you didn't like this; buyers are always given the choice to send these or not. If they don't want to proceed, the order may be canceled anytime for a full refund. If you were charged twice, it means the Pay Now button was clicked twice or the page was refreshed. Kindly note that no merchant can't charge you without your authorization be it via a button or page submission. These will be automatically refunded back to you in full after a few days.
The reason we ask for these documents is to secure the payment process and avoid fraud. This aims to protect the payment account owner from fraud or unauthorized use. We function differently: we do not directly sell. Buyers on our site buy from sellers; users who are just like you. To protect their disbursements, to protect the site from fraud transactions, and again, to protect the payment account owner, we verify payments first — after that, the payment account is good to go without needing to verify again.
Hope this explains it, Nicholas. My apologies for any inconvenience caused.
Regards,
Richard
I've been waiting weeks for this $#*!ing bull$#*! support system to reply to me. I was buying something off of this website and they required me to send a picture of the credit card I used, my drivers license, and a picture of myself holding my drivers license. I sent it all, and they said it was "too blurry" too use. So I send another and they say it's still too blurry. Mind you i'm on a $#*!ing iphone 13 taking this picture in the clearest light. After the second set of images they just reply with vague responses like "Please follow the directions or there may be delays in your purchase" $#*! off. Never using this bull$#*! website again
Hi Emilio,
I am so sorry about this. I checked and the selfies and portraits were great, it was the ID that we needed to be clearer since there were some pixelation and bluriness. I checked the order status and you still completed it — thank you very much, I'm very grateful. I understand it may have been stressful and for that, I am really sorry.
Best regards,
Richard
This is my 4th time purchasing and they always deliver it quickly and safely. I was never scammed. Prices change with every order but they are usually not too expensive, just right.
We're grateful for your continued patronage; thank you very much, Bradley.
I've used this site multiple times and had no issues, but as of recently I'm waiting for over 12 hours to have my order approved. I sent all the proper information as requested by them and have not received anything. I tried contacting customer support multiple times and have not gotten a single reply.
Hello Jose,
I checked and the order is already canceled. I'm sorry for the delay that you had to eventually cancel this, but rest assured, the funds have been voided and you should get a full refund sometime this week. If you decide to order again, our staff can pick up where you left of with the verification process.
Best regards,
Richard
I was already planning to give up on the purchase, they had to ask for my selfies again which I kinda hated doing. I gave Coinbase a try and though there was a $5 fee, it went through very quickly. Just need to be careful with paying via QR since Coinbase/crypto payments in general are time based. Anyone reading this who are having trouble I suggest using that.
We're sorry for any inconvenience and at the same time, we're happy to know Coinbase works for you. Thanks a lot, Isaac.
Doesn't beat around the bush and gets you the gold in record time
Many thanks for the positive feedback, Shawn.
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Business History
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Quadro,
Please send us your username so we can check. If there are pending and undisputed disbursements, we can check and have them processed.
Accounts that may be suspended are due to security policies. The country info is inconsequential to this decision. Kindly note as well that it is the company's prerogative to decline memberships; new accounts are a privilege provided to new users, not a right that might be forcibly claimed.
Regards,
Richard