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PlayerAuctions has a rating of 4.5 stars from 2,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 hours
Got nervous at the beginning but thanks to the site's staff and the seller's replies I understood what was going on. Shortly after payment I also received the order. It pays to check the delivery times of sellers because this can be anywhere from 30 minutes to a full day. Partly my fault for ignoring that.
This website, and its staff, are liars and thieves. I have been a seller on the platform for 10 years and they are the most incompetent website Ive used. You are much better off going to eldorado.gg or g2g.com
Offers are legit and they have a nice community of sellers. Communication is generally fine you will stumble into some vague details every now and then best to just move on and find a different offer.
Have had to place two different orders, had to cancel first order because it was stuck at verification despite all instructions being followed and am yet to receive a refund for this attempted purchase, created a new order and now I'm back at square 0, having payed twice as much as intended just to receive nothing, would not recommend, doesn't work properly and receive uninformative automated responses which just make the experience even more frustrating.
Hi,
I apologize for what happened and I'd be glad to explain the delay with payment verification The secure order verification process is often completed within minutes. In some cases when the volume is high, it may take longer. Since they're handling payments, they are carefully reviewing orders to avoid fraudulent transactions. I sent you a private mesage with more information about your concern.
The other order that you are talking to has already been refunded. We appreciate your patience and understanding.
Regards,
Krys
Both sellers and staff are amazing at what they do
Offers are vouched with feedback and always available
Best of all is that security is top notch you will check the order as a buyer and get to confirm it first
Thank you so much for the very kind review, Jonathan!
Awesome site! I use Player Auctions every day and I am 110% satisfied 7 days a week! You'll find many offers and orders for your virtual goods and their customer service is also great! 100% recommended!
Its very secure website to trade.
I have been a member for about 2 years now but I have never had problem with player auctions.
There are quite large number of buyer and sellers meaning seller must compete with each other leading to low price.
Great website.
As stated above. In addition to that, the staff was very rude and they claimed to have "Investigated" the retrieved account claim. Will never return, and now that I've found a better gold/account selling rates. PA isn't anything more to me than just an abbreviation of the state 'Pennsylvania'.
-Steven G
This is my second order of a Genshin account both from a guy named goldpl and both transactions were OK. A large factor is the seller you pick because you might get a bad one, be careful.
Thanks a lot for the back-to-back orders, Nathan.
Thoroughly impressed by the large list of offers they have. There's so many it sometimes hard to pick the best one since each offer is better than the last xD but yeah I did end up getting one that I like
Thanks a lot for the awesome review, Dmitry! Hope you enjoy your purchase. :)
I have had nothing but great experiences here. Most of the time you're just dealing with other players of the game, no large secret companies that make the majority of their gold by mass botting and hacking accounts. Cannot recommend enough.
Their 'featured' seller sold me bad gold, gold that was tagged by game publisher and automatically taken from my account along with my OWN gold that I had as punishment. Now, I've bought gold before (in smaller volumes) and never had this problem. I contacted CS several times (like 5+ time) over the course of one to two months. Terrible CS that don't care and never bother to follow up. It's a waste of time continuing to chat with them as they will just tell you to wait for their "XXX team" to get back to me. What a joke.
Their fees is 10% of sales + more... quite heavy for a middleman service that provides little support. Another thing would be how obsessive they are with your identity; requiring you to send in extensive personal details. Not sure what they're doing with it - which is the scary part! To add on, they would message my paypal email address instead of the registered email I supplied to them to be used as contact. All in all, as legitimate as they sound and say they are, I suggest steer clear.
Tip for consumers:
Stay away unless desperate and fearless about identity theft...
Deal went bad due to sellers end and was told I was getting my money back. They claim I should have it but I don't. I have emailed and used the support center with no responses what so ever. Very disappointing.
Hello, Cody,
I'm sorry for the concern this has caused you. I can definitely confirm that you won the dispute and you are scheduled to receive a refund. Please note that upon notification of a refund, it won't be instant and it will have to be processed in a few banking days. This will be completed in 2-5 business days and you may receive it this coming week.
Once you do, could I ask you to update the review so we'll know?
Thanks in advance.
Best,
Richard
I spent 5 days trying to recover my fully VERIFIED account. This was a complete hassle. I will NEVER use PlayerAuctions again. They stole my money as well from 2 paypal transactions and refuse to refund. No fulfillment whatsoever on what I paid for. Stay far away from this garbage site. 5 days wasted. Worst experience ever. Money down the tubes. What a bunch of shady scammers!
Hi Steve,
I assure you, PlayerAuctions does not scam from its members, nor do we steal payments. Our business is built on trust, and the value that we add for buyers and sellers who wish to trade. I am curious as to what happened with your transactions that made you feel this way. Can you please send me a private message with your PlayerAuctions username and the Order IDs?
I look forward to your feedback so that I can work with you to resolve any issues you've had with our site.
Thanks,
Lei
Customer Suppport Manager at PlayerAuctions
Order did not continue but site refuned me correctly. Order canceled is my decision since I need to use my money.
Thank you so much for the positive rating, Chanthou.
I've been waiting days over the allotted time frame for a disbursement (sold my wow account). I e-mailed support, got a few responses such as "wait until... X/XX/"). Now that the time has passed and my funds are not in my PayPal from selling, I get no response back.
Tip for consumers:
I highly suggest staying away from PA.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello there, Martin,
Good news; This has now been fully resolved and as per checking, the payment was already sent to you more than 24 hours ago. The reason for the delay is due to your PayPal account needing verification. Without that, the payment bounced back to us. One of our agents got your confirmation and released the payment back on queue. We're very sorry for the inconvenience and for the delayed responses. I have sent you a PM about this for more details. Please message again if there's anything we can help you with; we'd be more than happy to oblige.
Kind regards,
Richard
I registered a few days ago and I cant remember what email I used.
I dont know how that happened but it did.
Please pm me so I can send you my phone number or something other useful to recover my account...
Helped me in under 24 hours. :)
There are many gold sites sure Ive tried buying from them and to be honest all of them are actually legit. I prefer this one though because I noticed the availability of goods here is far superior. It seems sellers post here more so theres always a chance to select from different offers.
Thank you so much for your trust and decision to choose us, Willie; this means a lot.
Been using PA for over 6 years now since the site got re-launched. I have had -zero- problems with the platform in that time. Having had bad experiences on other sites, as well as individual trades, I don't think I would ever conduct another gaming exchange outside of PA.
Through the 2 transactions I've had, and as a new user of the website, I could not be more impressed. Customer service is quick to get back to you. Those with verified accounts have proven to be legitimate. Good stuff.
Thank you so much for the kind review, John! We're happy to hear you were able to find really good sellers on your first 2 transactions, and my wish is for that to continue should you choose to use our site again. :)
Ordered some runescape gold Friday night, here I am Tuesday night still trying to get in touch with them to "verify my payment." I have signed maybe 5 documents all asking for the same information that they cant seem to get right. They ask for ID and Card number and bank statements in each document which is kind of dangerous, not to mention the process is time consuming as hell and it has been 4 days. Oh yeah and of course they charged me Friday night for the order.
Normally, it doesn't take that long in processing an order. With the volume of orders everyday, they're reviewing extra documents and making extra phone calls. Please bear in mind that our Compliance team deals with money so they're careful in reviewing orders to avoid fraudulent transactions.
No worries, for card information you are asked to blot out almost all the information that isn't needed to verifiy your payment, which you can see this as an example to the form you filled out same goes with your IDs and other stuff. Also, we can assure you that a small number of people have an access to check your documents and they're just doing this for verification purpose only.
Please provide the Order ID of your concern via private message so we can check its status. Thank you in advance!
UPDATED one star Review. Been using player auctions for quite some time now and have always been impressed with the flow of the sale that they provide. I ran into an issue where a seller reclaimed my account. The worst part about it was I lost a dispute I had on the sale (even with insurance). Richard took great care of the situation. Not to sound negative, but i noticed that PlayerAuctions off site customer support seems better than on the actual site.
I will always use PA for osrs GP by far the best platform to purchase on. 5 stars
On accounts beware. It was the worst feeling when you lose a dispute and see the exact account for sale
Tip for consumers:
DONT BUY ACCOUNTS ( INSURANCE IS A JOKE AND DOES NOTHING)
Hello Dominic,
I'm very sorry for the issue you had with your order. I'm currently gathering facts from our team and waiting for a report on this. I'll do what I can to have this checked and reviewed; please allow me a bit of time. Once I have any updates about this, I'll be sure to let you know here by contacting you directly in SiteJabber.
Once again, my sincerest apologies, Dominic.
Best regards,
Richard
I have had several successful orders on this site and when things go as intended the site is great and easy to use. However, for the first time I had an issue where seller did not deliver items and it has been about a week now and have still not gotten any refund and dispute is still pending. Customer service is useless basically copy and pasting scripted responses even when they don't answer the question asked.
According to their site my dispute is still "Pending seller evidence"... if they have no evidence what could possibly be so complicated about finalizing this dispute in my favor?
Great variety of choice when it comes to buying in game gold. But paypal doesn't work! Apparently to do with their risk management. What's worse is that they don't tell you why. If it doesn't work altogether, then why put Paypal as an option.
If you don't have a credit card/bank account then the only other ways are to use bitcoin or skrill which are usually more costly than paypal.
Big disappointment, would have to look for other options
Hello Ryan,
Thank you for sharing your thoughts. I am also sorry that your payment was declined; I'd like to offer an explanation why this is happening.
Our website has an anti-fraud security system that actively checks accounts for inconsistent or inaccurate information. When these are flagged, our system will have to decline payments as protection for users, as paying users need to have accurate information to confirm to risk management policies and standards. Your payment is never taken and in case it was captured by our system, it will be refunded to you automatically. But in case you don't have it yet, please contact support@playerauctions.zendesk.com and include the order ID—kindly state that you'd like to get a refund for this.
In case you have any more questions, you may send it to that same email as well.
Best regards,
Richard
The security they proudly advertise is true to what you get. I had problems with a seller trying to ask for payment outside this site. I declined and reported it. The refund took a few days but I got it in full. Next order things went well. Lesson learned not to go for cheaper deals with low rated sellers.
Thank you so much for the kind review and appreciation, Wanda. Many thanks as well for sharing this pro tip. I'm glad to hear that things went well even though the previous seller had other intentions; thanks for your vigilance.
Everything worked like described A++ would buy again. Fast delivery and i need to get those 100 full so i keep typing some nonsense, did i mention playerauctions.com is a great site? Yes? Ok good, it is go there and try it out yourself
Gain trust and grow your business with customer reviews.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thank you so much for the kind review and for sharing this tip, Danilo.