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PlayerAuctions has a rating of 4.5 stars from 2,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 hours
Got nervous at the beginning but thanks to the site's staff and the seller's replies I understood what was going on. Shortly after payment I also received the order. It pays to check the delivery times of sellers because this can be anywhere from 30 minutes to a full day. Partly my fault for ignoring that.
This website, and its staff, are liars and thieves. I have been a seller on the platform for 10 years and they are the most incompetent website Ive used. You are much better off going to eldorado.gg or g2g.com
This is the only site I go to for in-game currency and account selling/buying. I've never had an issue in the many years that I have been a member. The multiple verification system is great to make sure that both the buyer and seller are not going to get scammed. It's great that there are more than one option for buyers to choose from and you can clearly see what a seller's review is. I'll keep going here as long as I play mmo's, which will probably be the rest of my life!
This website is actually the worst trading site ever. If you aren't willing to pay double the price of your purchase, you will most likely lose out on whatever you buy when it is banned, recovered, or confiscated. That huge payment that protects your product is also non-refundable, so you're out the same amount of money anyway. What a god damn waste. Has happened 5/5 times for me now and you cannot dispute the seller on paypal because the website is the middleman.
This site was okay at start then they pushed documents at me and held my money. Still haven't got it back yet. Neoseeker has the same sellers. Better prices. I hate u player auctions. I spent 1000$ a week with u and get treated like trash. U will never see my money again. Hope u fail miserabley.
I made an order and the agents weren't happy with my paypal information. After hassling between 20 emails, they finally cancel my order. However there is still a paypal authorization they won't remove, I've explained to them it's their end, but they keep telling me to wait 5 days.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi there, Taylor,
I'm sorry for the inconvenience regarding your payment and cancellation. I checked on your ticket and I found out that one of our agents was able to contact PayPal and have the authorization cancelled for you, and there was also an acknowledgement email from you. Please drop us a message in case you have other concerns about this, and we'd be more than happy to help.
Kind regards,
Richard
Just wonderful. Declines all of my payment methods, unless I pay the the lord almighty coinbase.
Trying to buy a $20 account and bought it 3 times using different methods. It's hard since every other service is a scam, I've been looking for an account for 3 hours. I don't understand why they ask for so much security, I know so many people would use this if it wasn't strict. I also have to wait 2 - 22 days for the $60 to get back in my account. It took me 2 - 22 seconds to spend $60.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jordan,
I'm very sorry for the inconvenience; upon checking, I found out your payment was being declined since the real name and address between your PlayerAuctions and payment accounts are mismatched (either one of the two or both). If you'd like, I can change your real name. Just send me a private message (DO NOT post your name publicly for your privacy) and to provide proof that you own the account, just tell me your:
- Username
- Email on the account
- Current name
- Name you wish it to be changed to (which should be the same as your payment account)
The address can be freely changed anytime by you.
Coinbase was suggested because it's a stored wallet and we no longer need to check for name/address discrepancies.
Best regards,
Richard
Don't waste your time or money placing an order with playerauctions.com. They debited money from my account, requested a photo of me and my ID, which I provided, and then deleted the account I created and banned me. I haven't received a refund yet!
Hi Sandra,
I'm sorry but your order was canceled and your account was closed because the person on the account is found to be underaged. We require users to be 18 or above to be able to have legal IDs and form binding contracts with us. Refunds take 2-5 business days (only weekdays are counted) and you should receive your funds back this coming week.
Best regards,
Richard
Bought a GTA account, my money came out of my account, I sent the confirmation, ID, bank card, and selfie in verification, despite them saying I wouldn't have to do that if I payed with Skrill, which I did.
But I sent everything anyway, and they kept saying oh can you send this image better, or can you reposition your hand in this picture?
Everything is clear to see and now despite sending photos of everything and some more than once, they haven't responded to my last 3 emails.
Seems like they take your money and then find excuses to not have to forward this onto the seller.
Will be submitting a proper complaint, and will update this review if it gets sorted soon.
Proceed with caution.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Danny,
I'm very sorry for the concern this has caused you. We require these documents because we aim to establish the identity of the buyer and his/her ownership of the payment account being used. Due to the anonymity the internet provides, we have to be strict in making sure payments are free from fraud and the usage of cards is authorized.
Thank you for patiently complying with this. The order is now fully processed.
Best regards,
Richard
Latest update - The item has now been returned. It took so many weeks, Im gonna bump the overall rating from a 1 to 2. I honestly wanted to keep it at a 1 star because I had to blast them on sitejabber for anything to even start happening. I contacted them twice through their contact forums on playerauction.com and had no response, nothing
I accepted a trade offer though their bot July 16 for a CSGO item. I waited over the 15 day waiting period to see my item on PlayerAuction site. Contacted 10 days ago and still haven't heard anything back. What a joke They are obviously trying scam people.
No - the item has still not been returned. Its not in my Playerauction inventory nor my steam inventory, So who ever said they returned it failed or lied
Hello again, John,
Our staff has just resent back the item for this offer. Could you please check on your Steam account and accept the trade offer? I will be here if you need anything. You may also reply back to the email I sent you a while ago. Sorry for the continued inconvenience.
Best regards,
Richard
-----
For reference, this was my earlier reply:
I was told by the respective department that your skins are now returned, John. Could you please check on your end if you have them already? My sincerest apologies again for the delay, I hope you could look into revising your review for a possible upgrade. Thank you in advance; Please let us know if we can help you with other stuff, John.
I only read positive Feedbacks about the website so far, and now that I did my first trade I was immediately asked to review the site here, to get a 5% discount for the next purchase. So I am doing this now, because I plan on buying something after this purchase, if I am not confronted with any trouble.
EDIT: After i wrote the Review above, i went to sleep.
When i woke up i received an email containing all necessary information on my purchased product.
Everything went well, I can recommend this website.
Tip for consumers:
Very good!
The verification/validation process is long and slow. It is not the Seller's fault but just another "secure processing" that is being promoted. So if you are in a rush to buy and must leave, etc. I'd suggest that you make the order when you have some free time in hand.
Awesome site, great service and the only way to make sure these kind of sales are secure since Playerauctions protects you from chargebacks. Just need to make sure you're buying/selling to actual players and not the spam botting gold sellers that also sometimes list on here, but that's usually pretty clear from the offer listings. A+
I buyed many times (account created 2013)
From one day to another i am blocked for paypal/online bank/credit card
They talk something about "payment risk systems" and can not help me with this problem.
I had no recharge refund or any false transaction.
They want me to use crypto currency
Its a no go for me
Hello Claus,
Thank you for posting your experience regarding your order. I was able to check and the order ID you gave here points to a successfully completed order, perhaps there was a mistake in posting the one with the issue?
To answer your review: our website has a security system that conforms to anti-fraud and risk management standards. If the account information has inaccuracies and/or inconsistencies, it gets flagged and payment will be declined as protection for the community. Information has to be accurate, relevant, and up-to-date in order for payments to go through.
When this happens, your other option would be to pay via GoCoin. Rest assured that no charges are ever processed with declined payments, and if any was deducted, it will be automatically returned from the end of your payment institution.
If you'd like assistance on this and any other issues or concerns, please get in touch with support@playerauctions.zendesk.com. Thank you and have a good week, Claus.
Best regards,
Richard
The service on this website is hands down the worst experience I have ever had from any business. I recently purchased one of their products which advertised as "instant delivery" yet it has been almost 20+ hours and I have not received any information about my product and the 5+ emails I have sent their customer service have been completely ignored. I highly recommend not buying anything from their website as any attempts at help will just be ignored, and you will not receive your products that YOU buy at all. I still have no information on what I bought. The website is just a massive headache and not worth anything that you get.
Hello John,
I'd like to apologize about this as we had an issue with the automation of game account deliveries. I can confirm with you that this has been fixed already, but unfortunately some orders are still getting affected --- for this, I am very sorry.
I can see from my end that after 2 days, you have already confirmed receiving the sale. 48 hours is no joke when it should have been just a matter of 2-3 hours. Thank you for your honesty and transparency, that in spite of the massive delay, you still confirmed on the site. Is everything alright with the account you received? Please let me know so I can assist.
I'll make sure our tech team knows about the delay issue so we can work on getting them back to full and as intended functionality.
Thank you very much, John. Do let me know if you have other questions about this.
Best regards,
Richard
I sold my fortnite account on this site for 120$, fees took 20$ but i don't complain about that. Then i have 100$ left in my balance and i cant withdraw it. Whenever i'm trying to change disbursement account i set up skrill payment name and mail address. Then i receive verification code and write it down. After i submit it's still same old disbursement account and withdraw button isn't working. (its black). I contacted support 2 months ago and ticket is still open, they reply rarely and if they reply it doesn't help with anything. Very terrible support
Hello Jeremy,
I'm very sorry for the hassle with this. I sent a reply followed by another by our agent on ticket 531903, we're prepared to take care of the disbursement change and we just need to do another phone call with you. Rest assured I'll do what I can to have this taken care of.
Best,
Richard
I mean the site works well but the moment you have an issue and try contact their support team to get your money back after receiving nothing from the seller you will get no reply... it's one week away from being a month since i posted my support ticket and still not a response sadly i can't recommend this website due to the bad support although the site itself operates quick if you get scammed or anything expect no response or help... even as someone who has purchased frequently on the site... recommend checking elsewhere
Hello Brandon,
I'm terribly sorry you were unable to get replies from our staff. For cases like these, it's always best to go ahead and cancel the order, and this is also the reason why we make it available right off the bat. As for receiving gold in the wrong server, we recommend buyers and sellers to talk it out before the order is placed, because once the order goes through, it's usually final because the system assumes the buyer is completely aware of the service/gold he purchased, and also to make it fair to the seller.
If you have any other questions, please write back to your ticket thread so our staff can help you out.
Best,
Richard
Player auctions is a great website, very easy to use, very fast service compared to other websites. I have been using player auctions for awhile now and have made many purchases. Best place to buy virtual goods on the Internet thank you player actions!
Lets be real these sites offer the same structure and offers. I think what sets them apart is the actual security features they have. I got into a non responsive buyer and Playerauction refunded me no questions asked. Makes me feel safe and I will definitely come back.
Thank you very much for the kind feedback and for choosing us, Ricky!
I bought Rs account for 330 usd and spent 200-300 usd on gold well about a week after I bought the account put gold in it they stole it back contacted customer support went threw they're bull$#*! process waited 2 weeks and then they tell me that they can't contact the seller that the money isn't with them and they said sorry but the seller will be punished we can't do anything you get mad you tell them this isn't fair and they pretty much say say sorry your ducked and end the live chat
I got scammed out of an account and lost a further 12 ish quid that i bought on that account also. The orginal owner took the account back 16 days after successful purchase of it. Horrible first experience, will never buy from player auctions again. Do not recommend!
Seller was top notch and handed over a stacked account that had more than what was advertised. I was worried I'd pay more for this and when I asked about the surplus skins there, he just told me he had no use for the account anymore and just wanted the money. Great deal, I made sure to give the guy a decent piece of feedback for his future buyers. Thanks for the nice and super deal!
We're very happy to hear about this. Thank you very much for the positive review, Aaron; we hope you enjoy this purchase! Happy gaming. :)
This site is very discreet and easy to use. It is great for saving you money because actual gaming websites will always charge more for items to make a profit. You can read all the reviews for the sellers to make sure they are trusted and well known. The site is also very good about refunds should something happen to affect delivery.
Avoid using this platform. I was a buyer/seller on Playerauctions for 3 years until I realized how much of a fraud this website truly is. They advertise to be a "secure player to player marketplace", however that's not the case. The site is rampant with scammers and shady people. On top of that, their support was garbage, usually took at least 2 weeks just to get a reply to any submitted tickets and always an appaling response, never a solution to the issue at hand.
Thank you so much for the kind update, Astronic! It was a pleasure to help you.
Bought an account from a seller on the site. I tried logging into the account using the details that were provided and the account didn't exist on Blizzard.com. I disputed the order, provided sufficient evidence of the account not existing and the seller refused to cooperate and reply in the messages, but the dispute gets favored to the seller. I submit a follow up support ticket in regards to the unfair resolution to the dispute and provide even more evidence. Only get one response from the support team that the disbursement is on hold to the seller, I try to contact the seller again, but they still ignore. Now It has been 2 weeks since I sent in the support ticket and have not received any other response. As well, I cancelled an order 5 days ago and I have not even received my refund from there.
I really don't understand why the customer service recently with Playerauctions has been so poor, I have tried literally every means of communication to try and get my refund, but no response or help at all. At this point this review is my last resort to either resolve these issues and get my refund from a seller that has literally scammed me and playerauctions are in favor of a scammer...
Support ticket IDs: #*******, #*******
--------------------------------------------------------
Update:
What do you mean I can't get a refund because I did not purchase insurance?. That is literally bull$#*!, I paid for an account which I did not receive. I never confirmed the order, I disputed it and Playerauctions decided to go in favor with the seller, rather than me when I provided the necessary proof, the seller said he would have taken a look into the issue, but neglects it as a whole, and you tell me that I cannot get a refund at all or playerauctions isn't going to do nothing about this?. Why is it that I get a response to my rating on Sitejabber rather than a response to the ticket which I have not even received a response on for now 12 days?. As well, the two orders that I had placed yesterday, I never even received the instant delivery account details sent to my email.
It's really a shame that I have been using Playerauctions for 3 years now and I have never had any issues with this platform until now. Since my tickets are not even getting any response, what do you expect me to do?.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I've only made two purchases from this website and both accounts were hacked back by someone. The second purchase I made sure to purchase "insurance" but after sending three emails with evidence and getting back automated emails each time I can comfortably say they do not care and that I was sold fake insurance. Please please do not buy from this website.
Tip for consumers:
do not use this site
Hello Samuel,
Thank you for posting your sentiments about your transaction. I was able to check on the order ID you provided and though it was purchased with insurance, as per policy we still require users to send compelling proof in order to enact the refund/replacement. I consulted the support team and asked them to look at all angles with regards to the case, but we did not receive decisive evidence from you to narrow down the seller as the one at fault.
If you have any further questions or concerns, please use the Q&A form here or email support@playerauctions.zendesk.com, Samuel.
Best,
Richard
I have been using this site since 2017 and I think this will be the last time I ever use them.
Since they upgraded their "payment risk" system, I've been having issues making a purchase. Personally I feel it's just a money grab on their part to force users to use cryptocurrency. I have only purchased items for 1 game, using the same credit card for the last 3 years and now suddenly I'm deemed a "risk".
Why not just be honest and say you want only cryptocurrency? It's extremely frustrating to have your orders constantly denied.
Here's a suggestion. Please remove all other payment options in the site if it's not going to work 100% of the time. You're essentially lying to the public about your acceptance of payment systems.
Hi Alan,
We're very sorry for the frustration you had. We have to decline payments if there are security issues with the payment as compliance with our anti-fraud policies.The reason your payments got declined is because you have been attempting to pay many times in a given week and the block is happening as a security precaution. Thank you for your interest in buying on our site but unfortunately if the system gets hammered with repeated purchases, we have to block it temporarily due to security reasons. Please try buying again with your payment account on August 30 or later. For now, it's currently on hold.
As for crypto, we have it as an alternative and we do not actively push for it. We process many non-crypto payments on a daily basis and they still represent a larger number of the orders happening on the site.
Thank you, and I'm sorry again for the inconvenience.
Best regards,
Richard
I bought an account for 500usd. And bought the insurance too. About 2 months later, the account got recovered my original owner. I sent PA all the proof and they sided with sell who isn't even present anymore. He didn't respond when me and them confronted him with the evidence but yet some how they "sided with the sell" even though he didn't dispute my dispute. Just that alone would throw up red flags. But no. And to top it all off they closed the dispute and suspended my PA account. Wow. GG I guess? Please do yourself a favor and don't use this site.
Hello Jay,
I was able to check on your case, and for reference, the order ID for this is 3958339; the ID posted is a dispute number.
I am very sorry for how the case turned out. Even if insurance was paid for, we still require buyers to submit compelling evidence for their claim, as detailed in the disclaimer here: https://i.imgur.com/xuvAhYo.png < This is in place in order to validate claims and make it fair for the other user. We were unable to receive this from you during the dispute window so we had to close the case in favor of the seller.
As for your suspension, I have no access to the logs pertaining to this due to security reasons. Please email trust@playerauctions.zendesk.com using the email address on your PA account to have this sorted out. I will assist you with this, just let us know through the Q&A form once you have emailed them so I can have it followed up. You may also post questions or concerns using the Q&A form, Jay.
Once again, my sincerest apologies for the hassle.
Best regards,
Richard
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hello there, Sawyer,
I'm very sorry to hear that this has happened to you for five times already. However, we cannot account for reclamations specially if the buyer is unable to secure the account. We provide 72 hours before the order is closed and this a good opportunity for buyers to request for the recovery information from the seller. Having these info will enable users to fully secure the account and prevent any reclamation. We cannot guarantee that all trades are free from risks, that's why we offer insurance packages for orders which mitigates instances like this. As per checking, I'm afraid this order was placed without insurance so we cannot issue a refund. I am very sorry for that.
If you have further concerns and/or questions about this, please do not hesitate to drop us a line at support@playerauctions.com.
Best regards,
Richard