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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
Exotics package from a fine fella named all4gamers. Outstanding service - no bans, no hassle and great communication. This is the guy you go to for all Destiny 2 boosts.
Date of experience: May 15, 2024
Paid 90 dollars for a service, took 19 hours for it to get processed and then the inspection was said to take 1 hour but took five. And at the end my service was terminated and i got refunded after waiting that long and I lost 8 dollars due to taxes and pentalties. Not only did I loose money, I wasted my time. 0/10
Date of experience: July 12, 2017
Hi Garette,
I am sorry to hear your bad experience when you processed your order but I hope you understand that PlayerAuctions is committed at making sure to inspect and investigate the game accounts before they are sent to buyer; hence the Game Account Inspection policy.
We always appreciate the feedback provided to us may it be positive or negative and rest assured that we will continue to enhance our system. We hope to give you a better experience next time!
PlayerAuctions
Beautifully done boost. I received my account back in good condition. There were no issues and the service fulfilled 100%.
Date of experience: July 11, 2024
Thanks a lot for this, Henri. We're happy to hear about the smooth turnaround.
Tried buying gold multiple times on PA and every time I got a payment verification failure and a charge to my bank account. I checked my PA account information and it is all 100% correct. Why is my card failing to go through?
Date of experience: February 19, 2020
Hello Grant,
Visa payments on the site should be fine. Your payment may be declined because the name on your Visa account may be different; it needs to match the name on your PlayerAuctions account. Please double check on this to be absolutely sure. Sorry for any inconveniences this has caused.
Best regards,
Richard
I wanted to get back into Runescape after not playing for years, so I paid $220 for an old school Runescape account along with playerauctions insurance and the seller stole the account a week later and changed it to his email. I contacted the seller and he completely ignored me, so I disputed the case, provided multiple claims and screenshots of evidence, meanwhile the seller did not even respond to the dispute. Not only did not provide any claims or evidence to argue the dispute, but he didnt say anything at all. And guess what? He got disbursed my $220 while I received nothing. What did my insurance do other than give playerauctions some money? Now I have no account and lost my $220 and Playerauctions took the side of the scammer.
Date of experience: April 13, 2018
Hello Jeremy,
I'm sorry to hear about what happened with your account. As per checking with our team, I found out that you were unable to submit compelling evidence for your claim. You might have missed the disclaimer when buying an insurance package --- that even if an insurance package is bought, buyers would still need to submit proof if the account was reclaimed. It is shown here: https://i.imgur.com/xuvAhYo.png
As for the seller, he was able to prove that he submitted the account as per the transaction proceedings, since the log shows that you successfully logged into the account and you have confirmed receiving it.
My apologies for the hassle, Jeremy. If you have further questions about it, please email us at support@playerauctions.com anytime.
Best regards,
Richard
Completely fake reviews the support of the website is completely unhelpful and unprofessional they don't deserve to be in support don't even bother to send them any of ur information its totally unsafe
Date of experience: March 8, 2017
Hi James, this is Lei, Customer Support Manager at PlayerAuctions.
Please rest assured that all our reviews are quite real, both positive and negative.
Is there any particular reason you found our service unhelpful and unprofessional?
This is not how I want my team to be known by, and I try to do my best to train and coach them to be as helpful as possible.
Please send me a private message with your PlayerAuctions username and the Order ID for this experience so that I can investigate what happened and see what we can do for you. And I hope that though this, you can give PlayerAuctions another chance.
Thank you!
Surprisingly easy to use. You just have to wait at two moments: one, during payment for them to approve you (I was told it's just one time) and two, for the delivery.
Everything else was smooth sailing tho!
Date of experience: June 13, 2023
Thank you for bearing with the full process and verification, Jenny! Much appreciated.
This company is absolute BS. I had an issue with them before that was posted about here. It was never resolved, and I regretted any attempts to do so.
My paypal claim failed, as I could not log onto the website do to being suspended and not being able to reinstate my account. When I finally did, all evidence of the order I had put was erased in the roughest way possible it seems, half the links on the website that are relevant to my account when I'm logged in lead to a 404error. I can't see my past messages (which hold proof of the transaction), can't see my past orders, or my reputation. Very strange that this is happening, and only to my account, after I've made the dispute to paypal long ago.
So essentially, I was scammed, then they covered up any proof of it, and are now ignoring me. You can see proof of my purchase from their response to my last post.
Date of experience: June 6, 2018
Hello Adam,
I'm truly sorry if you feel this way, but I did send a reply to your private message here and we are not ignoring you. Also, I informed you already that the reason why you can't see your past messages, orders, and profile information is because your account is suspended. The reason for the suspension is because you filed for a chargeback case on PayPal, which negates our mediation process. This is prohibited on our site as per policy. As a result of all of this, I'm afraid we cannot issue you a refund.
Sorry for any inconveniences this has caused you, Adam. I'm afraid we have already closed this case some time ago. If you have any questions, please do email support@playerauctions.zendesk.com.
Best regards,
Richard
Bought an account for 80$, then my account got suspended for "suspicious activity" because my VPN started when I restarted my pc I guess, or something to do with what they called "inconsistent location". The order was cancelled, I never got the account, and all the money was lost. I've emailed and asked for a refund, even through PayPal, and the money has yet to be returned and I've yet to hear back a week later. Absolute scam, don't use.
Date of experience: October 21, 2017
I got scammed for over 150$, I had all the proof I needed but the customer support just shuts everyone off. They keep changing the subject and going over different stuff and don't help you with your problem or answer your questions.
Date of experience: November 27, 2016
The vetting part wasn't exactly explained well and with the fact that I have to go through the hassle of calling my bank to see what amount was input and finding that multiple attempts cost me moneyit is pretty infuriating.
Date of experience: June 12, 2015
It was a very good purchased experience. Gold is cheap and seller was great to talk to he offered to provide a discount for the next order but this order he already give about 5% increase. Very great value, thanks for it.
Date of experience: January 18, 2023
Thank you very much for the kind and awesome review, Laika. I'm glad things went well with your order.
Great Service awesome for selling. Quick and fast experience. Easy and great communication from both the staff and fellow buyers and sellers. Amazing service would recommend to anyone 10/10! Great way to get the best deals for virtual goods and very trusted!
Date of experience: January 3, 2017
Due to customer service issues with response i've got to lower my rating to this website. The priority on my ticket doesn't exist and I've been wasting time waiting on my response after I've already dealt with the direct vendor who accepted my invoice.
Date of experience: September 28, 2017
Hello,
Sorry if there's any delay on the response time from our team. I am sure that on the following days or weeks you'll see improvement on our response time, we are really working on providing the best service that you deserve.
Please note that I have sent a private message to provide more information on your concern. I hope we can fix this sooner than later.
Regards,
Krys
This is my first time using it and the easiness of it is very good i completely understand how you use and it gives you the time which you will get your items which is great compared to other sites where you just buy and u have to be waiting for forever for your items
Date of experience: December 20, 2014
I sold an account for $600 USD, the delivery was confirmed and the new owner confirmed it was working. He then got it banned, and then attempted to get a refund through player auctions blaming it on me.
They have not paid me in 3 months, they refuse to answer any emails. Absolutely horrible service and I would not recommend ANYONE to use this webpage.
Date of experience: October 31, 2015
I've used this site before and i loved it. Now i hate it. To start, when i tried to pay, they charged me 4 times for their verification fee. Finally my card was blocked. So then i had to go to my bank and discuss it with them and they cleared most of it up. Then i went back home and tried again. Finally the payment went through. Now ive been emailing them for about 3 hours trying to get my money. I have to send them verification by getting an online banking statement. I dont even have online banking, so i called the bank and they emailed it to me. Now they're saying its not enough information so i have to go on paint and highlight everything theyre asking for. Even after all that, now theyre asking for a picture of my credit card. I sent that to them too. Now ive been waiting for about 5 hours doing this whole process and i have to go to work soon. I wont even get my money today.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 27, 2017
Hi Ciaran,
I'm sorry for any inconvenience you may have encountered with regards to our routine payment verification process. However, PlayerAuctions doesn't charge any "verification fees" so I'd like to look into this to see where you're coming from. Hopefully this has been resolved by now as part of our risk management SLAs.
Just to double check, can you kindly send me a private message, and include your PlayerAuctions username and the Order IDs involved?
Cheers,
Lei
Customer Support Manager at PlayerAuctions
Happy with the way the order wrapped up. The seller was particularly nice and was even the first to give out a positive feedback on the site. Good, affordable offer and a good boost on my profile. Can't complain.
Date of experience: November 28, 2022
Happy to hear about the smooth deal you had with your seller, Victor. Thanks so much for this!
Very pleased with this website had no issues with payment and no issues with the seller who was quick and delivered me the goods within seconds and i would personally not listen to the bad reviews on here and will be back for more :)
Date of experience: October 25, 2017
I have been using playerauctions since 2011, and it's a great place to both sell and buy in game currency, items, or accounts. Using playerauctions I havent had to worry about getting scammed, or people trying to claim I didnt deliver whatever it was I was selling. I provided my proof confirm delivery and its simple as that. I see quite a few complaints here saying that playerauctions scam and so on due to certain things that are out of their control. Playerauctions is a Middle Man service, thats all it is so they can only handle things within their site. I have tried using other forums and things of that nature to sell or buy things, and 8/10 people that message you are scammers 100%. So, I use playerauctions, because I dont have to worry about all of that. I dont agree with the fees somewhat, but thats what we pay for peace of mind.
Date of experience: July 21, 2018
Thank you for the detailed experience you shared, Killa!
So i sold my account the buyer refunded the money, they cant help because the money left the site, i cant even give the buyer negative rating this is how useless they are.So scammer just do the same u will get free accounts ;)
Date of experience: December 27, 2017
Hello there, Marcell,
Upon checking the chatlogs, you agreed to provide the buyer his refund and you did not contest it. I'm very sorry but the dispute was closed due to that. We would have never released the buyer's refund outright if you contested it and proved (through screenshots) that you were able to deliver successfully.
Best regards,
Richard
I've been a loyal customer of Playerauctions (at least I think I am lmao) for years and have always been satisfied with my purchases. Orders are always high quality and the customer service is excellent.
Date of experience: July 4, 2023
You truly are; thank you very much for the continued purchases and kind review, Jakesh. :)
Bug filled useless site. No support whatsoever and completely useless waste of time. Hours wasted. Craigslist is a better bet. Staring at a wall is a better bet. If you try to use this site, you will get so annoyed you will post reviews like this.
Date of experience: July 5, 2017
Got an email from Player Auctions (PA) Compliance 5 stating I needed to verify payment showing a screenshot from PayPal. I use the same information every order and never had an issue. I provided the information and still have not received a response from PA. I used to like buying here but I will take my business elsewhere.
Date of experience: June 19, 2017
Hello Jake! It made me sad knowing that you'll take your business elsewhere and won't continue having business on our site. I understand if it probably made you a little bit uncomfortable sending the requested documents to verify your payment. However, All orders undergo the payment verification process.
We want to ensure that the payments we have received come from the account owners themselves. As a result, we may need to go through different verification steps depending on your order, payment method and account history. That's why it might differ per order because orders are checked individually and independently.
If you do not wish to go through the same process. We have payment options like Western Union, Bank or America and Bitcoin where you do not need to provide any documents for verification.
If you don't mind sending me a private message with the Order ID that you are pertaining to your feedback. I'd be glad to check on it with Compliance team.
I hope this help! Have a good day!
Thank you,
Hayley
PlayerAuctions Customer Support
I bought league of legends account and after 1 year it got reclaimed, I contacted the support for a refund to paypal, They responded and gave me a coupon code to go and use the website again, I bought a csgo skin and didn't receive anything and coupon code is gone. I just want my money back to paypal. My League of legends order is with buyer protection 100% money back guarantees. I don't see that paid for it for nothing.
Date of experience: October 17, 2017
Hello there, John,
We sincerely apologize for the recent mishap with your CSGO order following your usage of the refund coupon from last time's order. I sent you a private message which explains a process on resending the offer to your account. Please check on it when you can, and we hope it helps. If there's any further issues or if you have other questions, please do not hesitate to write back to us; we'd be more than happy to help.
Best regards,
Richard
Went to buy from a seller on PlayerAuctions, had to try 6 times before it would actually process the payment and then 5 minutes later I get an e-mail stating the payment failed. According to my bank there is no issue and the payment was processed. So now I have to wait for non-responsive PlayerAuctions to release my funds so I can pay the seller directly and circumvent the circus of a website they have running. From asking around, everyone is saying the same thing. PA only wants BTC these days and has no one on the clock to help you anymore. Used to be a decent site but obviously has went downhill. AVOID AT ALL COSTS.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2020
Hello Movabizzle,
I was able to get your message on Sythe forums as well. I'm sorry for the inconvenience with this; Rest assured that I was able to track your ticket for this and I have now escalated that with priority to our finance team directly. Your refund will be processed ASAP. You can continue writing back to me on Sythe for any other concerns, and I'll do what I can to sort them out for you.
Best,
Richard
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thank you very much for the wonderful, back-to-back review for us, Andrew. We're absolutely grateful for this. :)