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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
Was pretty good
EDIT
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Date of experience: July 12, 2017
I've have 3 bad experiences with this website. 1st, the account I bought for $180 got stolen back after receiving my money. 2nd, everytime I cancel my order, it seems that they get salty because they're not getting their money and comes the 3rd issue, after you cancel your order and get refunded, they suspend your account making you unable to purchase anything. Like c'mon, you want money?! I'm giving you some yet you DECLINE my payment. It won't take paypal, credit card and even Skrill. NOW I made a new account and deleted my old one since it's the policy but guess what, still no reply and i am STILL suspended. JUST LET ME PURCHASE AND TAKE MY MONEY! That's all your website is good at right? So why are you still failing?! This website is a complete joke. Only good thing about it is, the seller I'm buying from was nice enough to try and help.
Date of experience: January 21, 2019
I have send the email to them about my item that I sold on PlayerAuction, 5 days and I didn't get any money yet, they said they already know it and then I keep asking, they seems they are lazy and doesn't do anything. Until now I haven't got anything.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 23, 2015
See screenshots.
There are thousands of complaints against this company. They don't pay certain sellers. They screw over buyers. Look at the negatives not the "fake" positives.
Tip for consumers:
Wake up people. This site is a scam.
Date of experience: June 6, 2016
This is the worst customer service ive ever dealt with. I purchased a runescape account and then they had me jump through all these hoops to verify it was me just to ghost on me and not respond.
Date of experience: May 11, 2020
Hello Brandon,
I'm sorry you had to choose canceling the order. We require all orders from first-time or returning customers to be verified, and I'm really sorry that the replies were late. If you decide to purchase again, I recommend using crypto — it no longer needs verification so you can skip that step.
Best,
Richard
I sold my psn account and not only have i not received payment, but my order doesnt even show up now in my account unless i use the e-mail link i received for the order. This is rediculous. I was so skeptical of using PA with all the mixed reviews. Should have listened to my gut feeling. I NEED this money! Not only have i not received payment but ive also lost all of my games that i've worked so hard for and PA hasn't even responded. What happened to this world? Dont even want to be here anymore. PA please help.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 18, 2017
Hi Stephen,
Just to make sure the link is valid, can you send me a private message with your Order ID and PlayerAuctions username? We will need to investigate this because we try our best to resolve our customer issues, or at least explain the process and next steps you can take.
For managing your orders as a seller, you need to be looking at the seller dashboard, which shows you the orders and statuses. To avoid phishing, do not trust any emails which contain information that you cannot verify on the PlayerAuctions site itself.
Looking forward to your feedback,
Lei
Customer Support Manager at PlayerAuctions
Purchased a game account, worked fine for a month. Then the sellers used account recovery to reclaim the account. Luckily I purchased 1 year insurance with the account so filed a dispute. The outcome of the result is that they agree with the seller, who hasnt even said a word. The seller has a 90% positive feedback, with 10% being scammed in the same way. They just sell accounts and them reclaim afterwards and PlayerAuctions does nothing to help you, they even charge you extra for insurance that you cant even use for what you paid extra for! Would not recommend at all.
Tip for consumers:
Only go for people with 100% good feedback, be sure to read any bad feedback you come across, dont buy insurance because its useless
Date of experience: May 31, 2018
Hello John,
Thank you for sharing your experience. I'm very sorry to hear that the case resolution wasn't to your liking. I checked on our logs and found out that the team handling this wasn't able to receive compelling evidence from you. Buying insurance still requires buyers to prove their claim in order to validate them and make the process fair to the sellers. In this way, the sellers rarely need to send anything because by turning over the game accounts to our system, and changing the email address to the buyer's preference, they have already delivered. Buyers are then given 72 hours to fully secure the account.
The disclaimer about sending evidence is shown here: https://i.imgur.com/xuvAhYo.png
I sincerely apologize for the hassle, but if you have any questions or would like to talk further about this, message us here (you may also use the Q&A feature) or email support@playerauctions.com.
Best regards,
Richard
Just got an email that I lost the dispute. As always the scammer won. I should've look at the review before I buy runescape account. In the dispute the scammer wrote three sentences that I resold the account without proof and he won. While I provide strong points and screenshots. I am really angry I was their customer back in 2014 while this scammer created his account on 2016. To all the new buyer, DO NOT BUY INSURANCE IT DOESN'T HELP. I bought one for $30 and I still lost the dispute. Like hell does it even do. Right now I can say playerauction is a farm fest for runescape seller if you know what I mean.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2017
Hello there, Ken,
We're very sorry about this experience. We have sent you a PM, informing you that we have now reopened this case, and we will work to find a resolution for you. Contrary to what you said, the insurance helps out a lot --- and our PM aims to explain that.
Again, our sincerest apologies. Please look forward to our second PM to you which will most likely contain our resolution for this case.
Kind regards,
Richard
I was suspended for fraudulent behavior when after I told the seller my account was not maxed as described he took the account back from me and then I filed in a dispute with player auctions and they said he was the winner of the dispute, following that my account was suspended for "fraud" which ill be following up legally because I believe many users are in the same shoes.
Tip for consumers:
dont buy from here
Date of experience: June 8, 2021
Hi Simon,
You were suspended on the site because you were found making a lot of fraudulent claims about your refund. Your past refunds are unaffected but your latest one is on hold due to this.
Best regards,
Richard
I see I'm beating a dead horse with the many aware reviews here, but here's my story.
I had purchased an order twice using Canadian currency on a credit card and it didn't work. I sent my ticket to them 12 days ago and they said after 3 days to wait up to a week for refunds. Horrible response and they stopped responding to me after I questioned why I had to wait so long, but after more than a week I can solidly confirm that this website is an utter scam site that doesn't try to even solve its customer's problems if there are any.
There are many positive reviews, but they must be from people who never experienced any payment problems. Be careful when you use this site; if you have a problem, don't expect their customer service to give a damn. I have an utter loathing for this atrocious company and how they continue to operate, but considering they operate mainly in Asia, I can see why they get away with so much with so many scammers in China and Korea (source: I'm Chinese).
I went on Ebay for the same order and got within a day with no problem; furthermore, unlike playerauctions, ebay has an anti-scammer system as well as a money-back guarantee policy for up to a month. I got my order instantly and with no problems, meanwhile I'm still waiting after 11 days for my refunds before I force the bank to give me refunds. If you understand the risks of gambling, then don't risk your money on this site. Go to Ebay. They have a much friendlier and stable system.
Date of experience: June 4, 2020
Hello Neo,
I'm sorry for the inconvenience and hassle you had with this. I checked and the funds are already voided for order 6180338. You may also need to contact your payment provider to ask them to release the funds back. I'm sorry to impose this additional trouble on your part but we've had success in expediting the transfer if the request comes from the payment owner.
I'm sorry again and I hope the refund transition gets done very soon.
Best,
Richard
Thought they asked for a bit too much info and required a cellphone number to text you a code to submit registration. Fine. Whatever, just wanted a Legacy weapon for FO76. Tried to buy item using Apple Pay with my Amex. Once payment was complete immediately got email saying order status had changed, click link, it's been canceled, some BS about verification. DO NOT GIVE THEM ANY MONEY. Strongly suspect all the positive reviews were bought from a rating farm
Date of experience: March 5, 2021
The seller had me a follow a very organized process to have my character boosted. He also met the agreed time and the account was amazing right after. :D
Date of experience: April 14, 2024
Thanks a lot for sharing the smooth experience you had, Isabella.
These dudes got me the account in less than 10 minutes its so insane like the service was still secure and had to go payment verification but still quick
Date of experience: March 11, 2024
Thank you very much for the kind review, Tyrone. :)
This is not endorsed by this seller lmao but really of you want Genshin Impact accounts, make no mistake, goldpl is your guy. Outstanding servics and very professional to talk to. Gonna be worth your while. :)
Date of experience: October 1, 2022
Thank you so much, Trixie. Goldpl is indeed one of our active and upstanding sellers. Hope you enjoy your new account!
The account had more than what was mentioned in the offer. And yes I know they're very small things but its still worth mentioning because the seller was nice about it and never asked for more.
Date of experience: April 21, 2024
This is great to hear; thanks a lot for sharing this, Logan.
Poor marketplace dont use this site or you get scamed, go away from this site
Site used to be very trustable years ago, nowadays they don't care about anything, and they won't help you with anything if you get in troubles purchasing something, that's why they have so many bad reviews latelySite used to be very trustable years ago, nowadays they don't care about anything, and they won't help you with anything if you get in troubles purchasing something, that's why they have so many bad reviews lately
Date of experience: July 31, 2017
Hi Seven e.,
I am sorry to hear that you have lost access to your account. I would like to help you in with this issue. Can you please send me your Order ID thru private message? I would like to look into you Order and see what happened. Also I apologize for the late response of our support team. Due to the number of ticket they are reviewing manually it takes time for them to respond to tickets.
I hope that you would give us the opportunity to rectify the issue. I will be waiting for your response.
Kind Regards,
Bernadette
First case:
I did not get the payment I got promised on my first payment and when I tried contacting the support, they claimed I did get the payment and closed the case.
Second case:
They're delaying it for more than 40 days ( still counting), I'm contacting the support daily.
Date of experience: May 5, 2015
Hope not this happening on the future. Thank you for solve solution. I'll keep trading with your websites if u guys keep communicating with me. Cheers
Products used:
in game currency
Date of experience: March 17, 2021
Thank you very much for the kind review update, Daniel. I really appreciate it. Rest assured that we'll do our best to complete your next requests in a more timely manner. :)
I bought golds for GuildWars2 and after my payment was received, they suspended my account for no reasons... I reached support but they weren't of any help and now they aren't responding at all. I'd like to receive what i paid for and for my account to NOT be suspended for no reasons like that after i paid for a service. Thank you for your time!
Tip for consumers:
Be careful, they suspended my account for NO REASONS, after i paid for a service and then stop responding. I never received what i paid for.
Products used:
I bought 1000 Golds in Guild Wars 2
Date of experience: September 4, 2021
Hello Alexandre,
There is a reason — we found urgent security issues with your payment. I'm sorry but we cannot reinstate your account due to this.
We declined your payment and you will be refunded back in 2-5 business days.
Best regards,
Richard
The order was handled with care and safety. I advised the seller to send it via mail and that's what he exactly did.
Date of experience: June 17, 2024
Thanks a lot for sharing the smooth order process you had, Steven!
I've tried everything i possibly can to give this company my money for an account for 3 weeks now. Followed all of their compliance guidelines, opened multiple accounts JUST FOR THIS WEBSITE in which all payments for the account were denied. I sent them a detailed message stating what the issue was and they just tell me to use the cryptocurrency (which i just opened 3 different accounts all of which are approved by their website) to prevent this in the future. I'm not sure how people are supposed to be able to make purchases if the company won't take their money. I will be searching for a different middleman company that is a little more willing to accept my money.
Date of experience: January 17, 2020
Hello Stephan,
Thank you for sharing your thoughts and I'm sorry for the frustration you had. I was able to check and it seems your account information is in order. Your payment isn't going through most likely due to any of the following reasons:
1.) You were unable to check and reply back to the verification request we sent you via email; this one is sent to the email address associated with your payment account, which could be different to the email address associated with your PlayerAuctions account.
2.) Your payment account has a different name compared to the name in your PlayerAuctions account. You will need to use a payment account that has the exact name as the one in your PlayerAuctions account, or if you're using an incorrect name on your PA account, you may email trust@playerauctions.zendesk.com to request for a name change.
I'm sorry to see you go, but if you decide to give our site a try again, I would be more than happy to assist you all the way through. Please use the Q&A form here to get in touch with me about that.
Best regards,
Richard
No trouble with the sellers most of them are great and proffessional. However the support is terrible verification that (takes 20mins) takes hours when they start asking for personal information and then once you send it to them you wait hours before getting any response however the payment has been done. Took them 4h before sending an email saying that i have to resend all my personal information..
Date of experience: July 11, 2017
Hi Kevin! Sorry to know if you feel that our support team is terrible when it comes to Payment Verification. This process usually takes 20 mins, however, orders are checked individually and independently that's why it may take longer than expected depending on the queue. Since they need to be very careful when verifying your payment. Also, to prevent any fraudulent activities by making sure that the payment was indeed authorized by the payment account owner and that's the reason why they asks for IDs.
I hope this won't happen again and you'll still continue to shop on our site.
Thank you and have a good one!
What made me come back is the great selection of offers. Doesn't have to be expensive and you can settle on 20$ deals that are of great value already.
Date of experience: March 4, 2024
Many thanks for sharing your kind sentiments about the site, Jason. :)
I sold my account and the buyer gives money to the site first, and I was waiting for my money for 5 days and I didn't receive my money from the site and they started to ignore my emails and customer support always disconnected me from the chat when I told what is the problem.
Date of experience: November 13, 2016
I deal with haidi on their site and I've had nothing but a great experience. A+. I'm sure YMMV depending on who you deal with. Also I haven't had an issue yet so I'm not sure what mediation looks like on their site.
Date of experience: October 13, 2019
Thanks so much for the honest feedback, Will. Haidi is one of our most prominent sellers. I hope you enjoy your current and future purchases!
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hello Kara/Kyow,
Thanks for providing the details about your issue with our platform. I was able to check on your account, and as per our logs, the account closure was requested by you. I'm afraid as per policy, requests for account closure are one-way and cannot be reversed. Canceling orders are absolutely allowed as long as the seller has not yet delivered the goods nor confirmed on the website that they have.
If you made a new account following the closure of your old account, Kyow, please get in touch with trust@playerauctions.zendesk.com and provide the username/email address of your new one. Our team will check on our end and see what needs to be done in order for the account to be reactivated. Please note that you may be required to send documents in order to validate your identity --- anything you send will be treated professionally and confidentially.
Hope this helps, Kara. Sincere apologies for the inconvenience you experienced.
Best,
Richard