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    PlayerAuctions

PlayerAuctions

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Overview

PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.

Proactively asks for customer feedback

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 98.3%
Positive
623
Neutral
0
Negative
11
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302
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Reviews (2,920)

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player auctions (143) credit card (69) customer support (74) customer service (149) phone number (24) game accounts (38) trading site (26)
Thumbnail of user brianh1396
Montana
1 review
0 helpful votes
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October 25th, 2020

Started purchasing an account from these guys 5 days ago. Did their verification and things seemed to be going smooth, then the seller never responded so I cancelled the order (not sure if ill get that refund back or not yet, they haven't been clear even though I've sent screenshots that the seller was outside his delivery time) So I like the idea of the website so I figured id try a different account. Completed their verification last night on an instant delivery ticket and they now cant seem to get back with me. They also changed the ticket to a new one instead of just responding with the account information then and there. But they were very prompt at responding before my final verification went through. Feels very scammy the way they are going about this so I will probably be out about 500$ but if not I will update and let you guys know.

EDIT: They have now reached out and made things right. It appears my refund is being processed for the first account and they have finally authorized my second purchase. I enjoy their service very much and really hope they can work on their customer service. Its already scary buying things online so they really need to look at their communication. Other then the response time issues I had with them I'm overall happy that the sale went through.

Date of experience: October 25, 2020

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Brian,

We have now processed order 6740266, thank you for letting us know about this. I'm sorry if the replies you got on the refund inquiry was slightly delayed; our agents were doing their best to take care and expedite your existing order because refunds are automatically processed on the site in 2-5 business days. If you canceled it a few days ago, it should be with you very soon.

Is there any chance I could ask you to please update the review/rating if it's alright? Thank you for your time, Brian.:)

Best,
Richard

Thumbnail of user justind869
Justin D.
Wisconsin
1 review
0 helpful votes
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February 27th, 2024
Verified purchase

Seller didn't waste any minute and was precise with the level service I wanted. He promised an overhead of 1 week but it was done in 4 days. It was amazing.

Date of experience: February 27, 2024

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you so much for the positive feedback, Justin. :)

Thumbnail of user rodolfof30
Romania
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

So many great offers to buy and view, it's a really nice online store

I tested it with a cheap offer at $10 and it worked. I will try getting more gold soon, see ya!

Date of experience: March 7, 2024

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you very much for the kind review and purchase, Rodolfo. Happy gaming!

Thumbnail of user henryg559
Philippines
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Yes you can and I got a fantastic deal on a rounded out FF account. All crafting jobs, ready for raid, stacked housing and gil. It's just perfect. Thanks!

Date of experience: February 22, 2023

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you so much for the awesome review, Henry. You're definitely welcome!

Thumbnail of user ronp26
Arkansas
1 review
3 helpful votes
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June 20th, 2014
Verified purchase

Early on my experience with PlayerAuctions was acceptable but not wonderful. They placed artificial limits on how much I was allowed to purchase in a given time period, but did not communicate this up front or provide me with any means of tracking it, and so I made several purchases where my credit card cleared, the funds were transferred, and then PlayerAuctions reversed the transaction! I have not had this issue for a while, however, so either they have relaxed these limits or have become more reasonable about not rejecting transactions where payment is already cleared. The site is now widely known and the community quite large, so it's an excellent resource at this point for all things gaming. I do like the processes in place that protect both buyers and sellers. I would give them five stars now that the artificial buy/sell limits seem to be gone, if only they would improve their customer service a bit. They need to be more responsive, and they need to communicate better, but other than this, the service is excellent, I recommend it to anyone looking for RMT gaming options!

Date of experience: June 20, 2014

Thumbnail of user gabbiev
Panama
1 review
0 helpful votes
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October 2nd, 2023
Verified purchase

Got everything correctly with minimal fuss. I say minimal because i had to let them finish my payment which took a few minutes but eh other wise all good.

Date of experience: October 2, 2023

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you so much for bearing with the process and for the positive rating, Gabbie. :)

Thumbnail of user espenk1
Norway
1 review
1 helpful vote
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September 29th, 2017

I have bought a osrs account, and the details reguarding my product have not yet reached me, even though the order "page" says email has been sendt to me.(It has not.)
Every email I send, is ignored, or straight up responded with automatic responses.
They already took my money, and customer service is basically non existant. So i feel pretty scammed at this point.

Date of experience: September 27, 2017

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Espen,

I know how important for you to get the account details of the account that you bought. And we apologize for the inconvenience of the delay has caused you. I have sent you an email to further explain what happened.

We will make sure that this delay won't happen again. We thank you for your usual understanding.

Regards,
Krys

Thumbnail of user chloem176
Philippines
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Have nothing bad to say about them and I'm really content with the services provided. As what ppl say the verification can take a while but once your pass that the service is actually trustworthy.

Date of experience: October 11, 2022

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Many thanks for the kind sentiments, Chloe!

Thumbnail of user connorh12
Virginia
1 review
3 helpful votes
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June 20th, 2014
Verified purchase

The site gives me a level of confidence that the sellers can be held accountable if something goes wrong. When you are dealing in an industry such as this, you often need a little reassurance.

Date of experience: June 20, 2014

Thumbnail of user michaelg222
Pennsylvania
1 review
1 helpful vote
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May 5th, 2016

Customer service is basically non-existent; Due to faulty fraudulent systems in place, changing your personal information - which may be necessary to receive proper payment in some cases such as mine - is not possible at all. This will result in the site redirecting you to some sort of customer service albeit through email or speaking with a live representative (whom often times speak little to no English) Contacting customer service will not prove to be useful in any way whatsoever. They simply inform you that the problem - no matter what it is - must be dealt with "by another department", so they continually redirect you without giving any legitimate help whatsoever. If you are considering selling electronic services on this site, do not do it, otherwise you will never receive the disbursement to effectively scam yourself. You will be asked to verify your identity via methods that inhibit your personal privacy and protection standards and by no means should be required just to be eligible to be a seller of this site. Do not trust this site or any site affiliated with them. I have been attempting to seek due payment after providing electronic services from over 14 months ago with no success. This is a scam site.

Date of experience: May 5, 2016

Thumbnail of user nichd
Australia
1 review
3 helpful votes
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February 10th, 2018

You suspended my accounta s soon as you took my money out of paypal. I can't contact your support team anywhere to get anything resovled.

My account name is Durkss
Upon contacting them you straight up linked me to some random account and said I have more than one? I've only ever used this account! I am NOT THAT PERSON

Date of experience: February 7, 2018

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Nich,

I'm so sorry for the inconvenience. First off, the money is voided and will be refunded back to you. As for the account, we detected that you have another with us and I sent you a PM containing instructions on what to do in case that account is really not yours. Sorry but this is part of our security process as we only allow 1 account per user at PlayerAuctions. Please write back to me if you have questions or other concerns, and I would be happy to help.

Best regards,
Richard

Thumbnail of user chouseins
Turkey
1 review
2 helpful votes
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June 29th, 2017

My bank account and Skrill confirm that they take the money also in the Payments section of playerauctions.com says their moneybrookers acccount recieved money from me but my order didnt complete and ı am waiting 24 hours for one answer what happening? There is complains about this situation on the internet. Maybe they stole my money but ı will not let them go easy. My username is: Sech Order id: *******

Date of experience: June 29, 2017

Thumbnail of user dimitrie2
California
1 review
0 helpful votes
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February 7th, 2022

The company has some bs "security measures" in place now that now means payment is "declined" which means they charge you then provide a refund at some point in the future.
I've tried using Apple Cash, two credit cards, a debit card and a couple other methods and the only one that works is Coinbase pay.
The issue with Coinbase is most items on their site are sold for $5-$10, which means you have to pay a $6 network fee on the purchase of $5, in addition to paying Playerauctions fees on the item.
Can your add multiple items to a cart from the same seller to mitigate this issue and make the $6 fee less impactful? Nope. You need to pay this fee with every item purchased on their site.
They constantly refer you to Coinbase pay if your go to them with issues, but paying $13 for something being sold for $5 just isn't worth it. Doing that 6+ times is a ridiculous use of funds and not a feasible option for buyers.

Their customer service refuses to present a solution along lines of actual verification, and they rely fully on a defunct security system that must profit purely on the fast acquisition and holding of funds for 2-5 days.
The only solution I've been given by them is to "buy it again" which doesn't work. I've been charged and will hopefully now be refunded for something like 30 repeat purchases at their request.

I used to think the site was legitimate, but maybe this is their true colors showing.
Sub par customer service and a site that doesn't work as a merchant POS.

Of 56 purchase attempts, maybe six went through.

Tip for consumers:
Don’t use the site.
Go to EpicNPC

Service
Value
Shipping
Returns
Quality

Date of experience: January 8, 2022

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Dimitri,

I am sorry for the hassle. I checked and your usual payment account used on the site is just temporarily restricted. I'm afraid our system has received too many payment attempts so as a security precaution, it's temporarily locked. It can be used again by January 16 (7 days from the last attempt, which is January 9). Coinbase was only being offered as an alternative, and you're right that due to their fees, it's impractical for smaller orders so I suggest waiting out the temporary lockout period to be able to use your old payment account again.

Best,
Richard

Thumbnail of user ryanc113
New Zealand
1 review
1 helpful vote
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July 14th, 2017

On to my second trade now, things going smoothly. Recommended to all.
Click on what is being sold, make the payment and generally within 24 hours I'm sorted.

Date of experience: July 14, 2017

Thumbnail of user angeld15
Canada
1 review
2 helpful votes
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February 20th, 2017

I was looking for a website that can be trusted for game accounts and came across playerauctions. I feel safe using this after my first transaction went smoothly.

Date of experience: February 20, 2017

Thumbnail of user azeezb
GB
1 review
3 helpful votes
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April 11th, 2017

Site is a huge scam.

Paid for an account and insurance. Seller reclaimed the account. The scammers at player auctions told me I had to prove the account was reclaimed. Literally sent them photo evidence (IP address from south africa - I am in GB) to show that the seller logged in and almost a year later they are still refusing to give me a refund and insist on sending me automated messages.

THEY WILL STEAL YOUR MONEY THEN IGNORE YOU. DO NOT BUY FORM THEM EVER!

Date of experience: April 11, 2017

Thumbnail of user benjieh4
Philippines
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

Every offer imaginable for online games are found here and its amazing. One stop shop. The delivery and processing is quick. I got everything confirmed in less than 30-40 mins and its really good.

Date of experience: November 6, 2022

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you so much for the kind words. I'm glad you were able to peruse the site well, Benjie!

Thumbnail of user joeye50
Philippines
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

Orders are always smooth and sellers are reliable. They get the job done as long as you provide detailed specifics (time, server, meetup, etc)

I would definitely use them more in the future.

Joey

Date of experience: August 13, 2023

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thanks a lot for the kind review and support; this means a lot to us, Joey.

Thumbnail of user denzela7
Bahamas
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

Everything went well. Got a little worred that it's delayed but it still completed correctly. Seller apologized and still fulfilled it so we're all good.

Date of experience: April 7, 2024

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Glad to know everything was finished; thank you so much for this, Denzel.

Thumbnail of user rumia4
MK
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

Great experience! Can be a little strict and communication was somewhat stiff, but they are legit and they focus on the business - which is to get people what they need securely and I'm all for that.

Date of experience: February 13, 2024

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you so much for bearing with the verification process and for appreciating the site's services, Rumi. Hope you enjoy your purchase!

Thumbnail of user keithm1688
Ireland
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Very impressed with the professional leveling service.

Not short on quality work, they did it a very attractive price too.

Date of experience: June 9, 2024

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you so much for the wonderful review, Keith. :)

Thumbnail of user zanz2
Belgium
1 review
8 helpful votes
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August 10th, 2017

Bought an rs account 1 weeks account with bank account over 200M. Now the transaction went smoothly, but when i logged in to the account i did not see anything worth over 200m in bank, also the provided screenshot which he had was not on the bank account. I talked to the seller and he said that i had scammed him, after a while with prove of him who scammed me, (logged in his account after inspection and put everything in an other account). We both agreed that he would give me back 200 dollar Also the seller did NOT change his email! And does not respond to any of his email's!

I wrote like 4 of the staff members with no succes, to answer it takes like more than 4 days or even they do not answer. Even though i am right i still wait to get the account. The buyer did already receive his payment which is bad! And does not respond!

Date of experience: August 10, 2017

Thumbnail of user zaynem6
Texas
1 review
0 helpful votes
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July 17th, 2022

After negative review this was resolved very quickly.

This is quite possibly the worst customer service experience I have dealt with ever. I politely have exchanged emails with these people for the last four days and have received the same form response over and over. It is mind boggling that a company cannot simply have a conversation without replying with form emails continuously. Why call it customer service if you are just sending form replies?

My 14 yo tried to buy an account so he registered on their site (no age verification to register an account which is silly if you have a policy regarding minimum age to purchase). We jumped through their hoops to put all the pictures and selfies required to purchase through them. He was then informed that since he was only 14 he couldnt use their site. Fine. So I created an account in my name. Attempted to buy an account and my account was suspended 10 minutes after creation. After repeated attempts at figuring out why, their customer service reps (all four that we have dealt with) simply respond to every question with a form email, sometimes taking days to do so. Their form email simply reminds me that they have the right to terminate an account for any reason they feel like and I am out of luck. Overall, I would stay as far away as I could as if you have a problem the abundant negative reviews concerning customer service should be a red flag about what to expect!

Date of experience: June 17, 2022

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Zayne,

Richard here from the other site; thank you so much for the patience you've extended with this, I am truly sorry again as the confusion is with us, not you. Your account is ready to go and once again, many thanks for your time on the matter.

Best regards,
Richard

Thumbnail of user vitorp1
Brazil
1 review
2 helpful votes
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August 19th, 2017

Playerauctions is a trusted website that will take care of both, buyers and sellers.
Don't be afraid to use this wonderful website to buy anything you want.

Date of experience: August 19, 2017

Thumbnail of user samd272
GB
1 review
0 helpful votes
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July 30th, 2019

Excellent site, easy to explore and amazing content! I easily found what I wanted at a really good price!

Good support too!

I'll definitely be using again!

Date of experience: July 29, 2019

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Many thanks for the kind and positive feedback, Sam! We hope you continue to enjoy your transactions on the site. :)

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From the business

PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).

Business History

PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.

Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.

At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.

Company Representative

Thumbnail of user playera1
PlayerAuctions T.
Support and Safety Management
Typically responds within 12 hours
Support and Safety Management at PlayerAuctions. Kindly send us an email at support@playerauctions.com for order-related and account-related concerns.

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