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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
I only have nice things to say about the deal from the price to the safe process I had. Plus it was super easy. No questions asked I will be shopping again.
Date of experience: October 12, 2023
Got my account and everything is resolved. They also insure you up to a year so if anything happens to this account in a year then i can get my money back.
Date of experience: March 17, 2020
Hello Sandeep,
I was able to check and the reason for the slight delay was due to our verification process to ensure the authenticity of the payment account being used. The order has gone through now and you were able to confirm receiving the order. Sorry for the concern this has caused you and thank you so much for following through the order with patience.
Best,
Richard
The items you order always get delivered eventually, 24 hours guarantees that are not met do not get addressed. Sellers do not listen to buyers when it comes to method of delivery.
Date of experience: May 7, 2017
Bought protection on an account. Spent a lot of time and money on it and made sure to buy insurance. The account was taken back and Player Auctions did nothing about it.
Date of experience: October 30, 2018
Nice site layout and display for all that you need to tweak the order. I got the offer near the price I want and I'm happy to deal with a legit provider.
Date of experience: January 10, 2023
Thank you so much for the kind and positive feedback, Francisco.
Good and easy to use if you want to buy something tradable for an online game. The seller takes care of most of the trade while the site performs security. The service is really good.
Date of experience: October 10, 2022
Thanks a lot for the kind sentiments, Harold!
Buyed a account that was reduced in price for my buy of currency got insta revoked by GM, got the account no problems what so ever smooth and easy, less than 24 ours the account got banned and after a while "1 month" contacting the gm's i get a answer the account was hacked and not sold with the orginal owners knowledge, after 2 months writing with the gm and playerauctions it was star clear im f***** i had no insurance on the buy i agree i had not BUT should i insure a buy for maybe buy a hacked account, playerauctions thinks that so in the end i lost a good load of money 400 dollars, and they say they taking actions against the seller strange he sold stuff last this day, complete bull$#*! i say and the seller is ignoring me to GG serious site NO, so playerauctions will not help me they support that the seller sell stolen accounts and i have to just watch on, i have provided so much proof and im still ***** in this case, yes im more than mad and they should know it
Date of experience: March 30, 2019
Hello Christoffer,
I was able to check on your order; I am very sorry for the inconvenience you had, but as per policy, we can only issue refunds if the order was purchased with insurance and if sufficient evidence was provided. Our help desk will continue to remain open if you have any questions or concerns about this; please write back to your ticket thread if ever.
Best regards,
Richard
The password i recieved to log into the psn account was inncore t and i could not even change it due to birthday verification seller was vapenation234, do not trust if buying account from him
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 23, 2023
Hi Steady,
I checked on the dispute for this order and the seller provided instructions on how to reset the password. The account purchase included the email access, so you can change it from your end. I also saw that you have now accepted the dispute claim of your seller which marks the case as solved. Just in case you need anything else, please email us at support@playerauctions.zendesk.com so we can help you.
Best regards,
Richard
They are good when it comes to gold. Becareful of 1star sellers I would avoid them if I were you...
Date of experience: July 7, 2024
Many thanks for the positive rating, Connor!
On 24 May I purchased a League of Legends account from the seller Haidi1408. On 9 June, the account was reclaimed. Since that time, I've been trying to deal with PlayerAuction's "support" team to get a refund. Haidi1408 stopped talking to me over two months ago, after agreeing to a refund for me to remove my negative feedback regarding the auction. I've been trying to deal with PA for four months to get a refund. The two things they go to are 'Thanks for your patience", and "I'll send this to our team", and "Please be patient, it'll just be a bit longer".
Why they don't refund me the price of the account and collect from Haidi1408 (who makes hundreds of sales a day), is beyond me.
This is the worst customer service I've ever dealt with in my entire life.
P. S - Haidi1408 has started to offload all of his/her League of Legends accounts and has a barely anymore for sale. Seems he/she is moving to another game to screw people over.
Feel free to contact me regarding this rating at *******@gmail.com
Date of experience: September 27, 2016
Disappointing user experience with this website. I bought an account for 140$, I decided to pay with cryptocurrency to avoid the hassle people seem to be having paying with credit card, etc. as they require you to show ID.
Takes about 20 minutes to pay with crypto which is fine I guess they wait for the transaction to fully clear. The problem is that even after all that my payment went into ''verifying payment'' and it was stuck there. Why the hell does an irreversible crypto transaction stay stuck on verifying payment? I cancelled the order as suggested from their website since I got no email asking further information. I sent them an email but support doesn't respond. I'm down 140$ worth of ethereum, no refund in sight, no account and no response.
-
Their website:
If it has been more than 20 minutes since you placed your order, and the order status is still "Verifying Payment", with no contact from our Compliance Team, then you should:
1. Check your email to see if our Compliance Team contacted you, if not.
2. Sit tight, give it another 10 minutes. If still no change...
3. Cancel the order, and re-order.
Date of experience: December 1, 2019
Hello, Yeboi,
I was able to find your ticket for this and I have now escalated it to our finance team so the refund may be converted to store credit/coupon, which you can use to purchase anything on our site. I'm sorry for the hassle you had with this.
Pro-tip: since the coupon will be given to you in fixed value based on the amount you paid for the order, feel free to ask sellers on the site to decrease their prices for you (haggle, so to speak) so you can maximize the use of your store credit.
Best,
Richard
I made a account with them to make a purchase of ingame gold i made purchase they received money then i recieved email saying account suspended because someone has made account to this address before i lived here i guess but thats not the worst part now i can no longer get ahold of the chat liek they blocked my ip or something and my money is in limbo they have not accepted it or refunded BAD company do not use them
Date of experience: December 9, 2013
Hi Timothy,
Please provide a user ID or order ID for me to look up. If your account was linked to another, then all you would have needed to have done was verify your identity. It is highly unlikely that your IP was blocked, unless it was sending malicious traffic.
If you provide me with the order ID, I can check on the refund for you if you still haven't received it.
Cheers,
PlayerAuctions
Bought an account off this site, it was good for about a year not a full year, but still, anyways went to log into the account, and its password and everything has been changed on it, I got the security answers for the account when I first bought it, so I tried to recover it, but it was all nothing but wrong answers, I sent the evidence of not being able to recover the account that I bought off there website, and the dispute ended in the SELLERS favor no, not mine, but the seller, the seller who got my money again ill say MY MONEY, and the account, and I got nothing, if I were you look up another website to buy, because its safe to say playerauctions wont even bother helping you get your money back, needless to say I even bought the insurance and yet they went with the seller
Tip for consumers:
don't use this site, go somewhere else!
Date of experience: August 7, 2018
Hello Chris,
I'm sorry your case turned out this way, but for all disputes, we require buyers to submit compelling evidence. This is usually in the form of statements from game publishers telling users that the account was reclaimed by the original owner. It should be something like this: https://i.imgur.com/0YZRhOv.png
This has been the norm with our cases. I'm really sorry we can't provide additional support after this as the case is already closed. If you have other questions, please mail back to us again and we'll be happy to assist.
Best regards,
Richard
All jobs unlocked and completed, MSQ is all done and it had extra bonuses from a heavy gil stash to an excellently placed housing. This is an amazing account@_@
Date of experience: March 17, 2024
That indeed sounds like a nice account. Thanks a lot for sharing this, Kyze!
I am sellers of currency and items on www.playerauctions.com, and I aquire currency by playing games. I get my payments on paypal, 3 days(i picked 3) after i sell item to another player. Profit i wouldn't have without player auction. Payments are on time and immeditely released for whitdrawal on paypal. I also plan to buy currency, nobody ever tried to scam me yet and people on website are friendly. I highly recommend players that need some extra cash or want to buy in game currency or items of sorts to signup and enjoy some extra cash.
Date of experience: June 4, 2014
Everything was so easy and talking with the seller was a legit experience. I was able to pick a veteran with many orders under his belt and it shows in the deal we had.
Date of experience: December 18, 2023
Thank you very much for the kind review, Romeo. Glad to hear things went well.
Highly recommendable games website for gold. They have a great selection and gold is always available anytime you need it. Great for a quick weekend gaming session. :D
Date of experience: March 16, 2023
Thanks a lot for the trust and kind review, Evan!
Site is reliable with the your gaming needs!. The site allows you to buy virtual currency for any game you play which is great, i highly recommend it.
Date of experience: April 2, 2017
Whenever i need a boost of in-game revenue i know i can always count on PlayerAuctions. Great prices, great people and great service. You cannot go wrong here!
Date of experience: February 10, 2017
Shocking customer service, broken english. 45 Email exchanges, wanted over 20 pieces of Identification (Provided all of them from Governement ID, Bills, Work ID, Phone Calls, Internet Provider, Bank Statements, PayPal reciepts) etc etc etc.
Still nothing
Date of experience: September 2, 2017
Hello,
Thank you for your patience. Because of the unacceptable experience you’ve had on our website, I would like to apologize for the inconvenience that this has caused you. I've sent a private message for more information about your concern, please check on it. We appreciate your patience and understanding.
Best,
Krys
I love the site's desire to police orders in a good way and as a buyer you get this for extra when you think about how you only have to pay for the order and nothing more
Date of experience: January 3, 2023
Thank you very much for the positive review, Sammy.
Had a great experience with Player Auctions and will definitely be using them again in the future. Has tools to ensure sellers are trustable and to ensure delivery.
Date of experience: December 13, 2017
I TRIED PURCHASING 2 ACCOUNTS AND THE WEBSITE SAID IT FAILED THE PAYMENT. HOWEVER, MY CARD LOST ITS MONEY AND I GOT NOTHING
Edit: They said they will refund in 5-7days, hopefully I can get my money back.
Edit: my money was finally refunded after 7days
Tip for consumers:
It’s a scam at least for me. They took away my money and gave me nothing
Products used:
Nothing was given to me through my mail
Date of experience: December 9, 2020
Hi Jun,
Rest assured, you're not being scammed. The funds you paid us were declined so it will have to be refunded by your payment provider, who needs time to clear and authorize the funds back, hence the 2-5 business day processing. Sorry for the confusion with this.
The payment was declined because your real name is mismatched between your PlayerAuctions account and the payment account you used. Due to anti-fraud/anti-theft policies, we need this to exactly match. I hope this information helps.
Best,
Richard
The site is impressive. It tracks your order carefully and on top of the email notifications, you also have an order page and communication is done real time. Made the delivery safe and quick.
Date of experience: November 13, 2022
Thank you very much for the positive rating and appreciation for our site's features, Laurie.
Simple and secure. The level of professionalism really surprised me. The site is straightforward and does everything possible to verify customers and sellers alike.
Date of experience: October 5, 2014
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thank you very much for the wonderful review and support for us, Dello!