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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
I attempted to buy csgo 2 times, one account with it on it, and a cd key, the account seller had 2000 reviews and 4 star feedback, and the cdkey seller had ******* reviews at 5 stars, BOTH failed to give me a functioning account or cdkey, absolutely appalling..
Date of experience: December 28, 2017
Great site for buying and selling any game. I really liked the site because the shipments are quick and I like that I can play right after I bought the game. Returns seem very good aswell.
Date of experience: September 20, 2017
I tried buying accounts and they took my money but said they required autentication asking for to much personal info. Regardless I sent it trying to get the accouint I purchased but all of the pictures I sent werewnt valid for no reason. Again they took my money and wouldnt let me use the service I purchased.
(Now they are saying I can use other forms of payment such as cryto without verification. Waht a joke!)
Date of experience: November 26, 2021
Hi Quinn,
Your money isn't taken; this is a reserve placed on the amount of money during payment. We can only receive your payment if the verification, which didn't happen since you weren't able to send the documents we need. I'm sorry for any inconvenience with this — you will be fully refunded in 2-5 business days.
Best regards,
Richard
So yesterday i was at work and my phone beeps. Ive recieved email from PA that my delivery time expired. I go check my PA acc and i see somehow i had gold offer online and someone order 50m and i dont have any gold to sell for a week now. Today ive recieved email that i have to refund 7.14 beacuse buyer cancled order or something like that? WHAT THE $#*! IS THAT
Date of experience: September 11, 2015
Completed a really good deal and it includes everything I needed from 2FA and email control to extra subscription on the account (which came free btw if you can believe that)
Date of experience: April 18, 2023
Awesome to hear this — thanks a lot for sharing this positive review, Blake!
Brought a wow account and paid extra for buyer protection 2 days later the account was reclaimed, i got in touch with blizzard who sent me an email saying the account had been reclaimed. I forwarded this to player auctions thinking that was pretty much me covered but no i just kept getting emails asking me to prove the account had been reclaimed.
This was blizzard
Following our live chat I checked and the account that previously had the email xxxxxx was claimed and returned to its original owner and its active, if you paid money for this account and services on it please contact your payment provider and ask for a chargeback of your money.
And this is the reply from playerauctions
Thank you for getting back to us.
Please be informed that for us to start investigating your Insurance claim we need compelling evidences that the game account was indeed reclaimed by the original owner.
So i'm still waiting for a refund and not sure what evidence would be more compelling than an email fro blizzard support so don't bother with this site as anything you buy is only safe until your payment clears because after that they don't care.
Tip for consumers:
Use ebay where at least you'll have protection from paypal ,i would steer clear of playerauctions.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2017
Hello there, Gary,
I am very sorry to hear about what happened with your WoW EU account, and for all the inconveniences you had to go through with it. I imagine this must have been stressful for you. I want to help you with this, Gary. I reviewed all the logs and ticket threads for your case and I would like to do what I can to have your refund processed. I sent you a message here and I also sent you a reply to your ticket (#54889). Rest assured that I will be with you all the way with this case until a refund is secured.
Best regards,
Richard
The site is set up great and easy to navigate. The money back promise is great, you always get what you're looking for or your money back. Sellers are also great.
Date of experience: June 20, 2014
Reliable when it comes to ensuring you get your order and the prices are insanely good. Sellers seem to be after quick deals and will get you the good stuff correctly:-)
Date of experience: January 11, 2023
Thank you so much for the kind sentiments and appreciation, Kasios.
Unfortunately, both of these orders happened simultaneously, so it's not like I kept selling after they had already screwed me.
The first issue was that I sold an account, buyer said they didn't notice something they didn't like about it in the description, requested a refund. I said I do a return. So Player Auctions issues a refund to them immediately and never got my account back!
A support ticket told me to basically bugger off and see if the game devs would return it to me.
The second issue was that they "failed to verify payment" AFTER they had posted the status of "verified payment" and had me submit my account details. They then gave my account details to the buyer but then "cancelled the order" when his payment method apparently didn't go through. They told me that I should just "cancel that order because the buyer was banned now" and refused to pay me despite their own "100% Chargeback protection for sellers".
2 accounts down the drain worth a total of $1,400.00 on this site. I do not recommend.
Date of experience: July 21, 2016
Process was extremely smooth and fairly quick. I've never used this site before and was a little hesitant. I took a chance and was happy. Would definitely recommend.
Date of experience: May 14, 2014
Helped me advance in my favorite game, madden mobile. This website is extremely useful in helping dedicated players advance in the game of their choice
Date of experience: February 28, 2017
No doubt about playerauctions pick any game. Boom you have cheap prices for the goods! If you wanted to pick any site to find cheap goods on games. Then yea there you go
Date of experience: June 27, 2018
Thank you so much, Travis! This means a lot to us.
Bad experience using this company. Tried twice purchasing from them, problems on both orders. They advertise sitejabber on their site so I figured I would leave my review on my experience using them.
Date of experience: April 5, 2016
Very slow help center. I need to change my dibursment method and they are not responding. Don't know where gone my money from the site if i cannot recieve money on paypal in my country
Date of experience: April 13, 2017
Everyone that i have bought things off on this site have always been on time always messaged me if there busy or not and always been so friendly i would recommend this site to anyone
Date of experience: December 4, 2017
Great purchase, secure all the way from payment to finally receiving the purchase. Best of all, everything was done privately, didn't have to become an embarrassing affair with my guildmates lol.
Date of experience: April 21, 2023
Thank you so much, Jamez; happy to hear about the privacy you had with the transaction.
It's really a good place where the people can find everything, easy and secure, 10/10
It was the first time for me and it was simple to search and find.
Date of experience: April 19, 2017
Trustworthy service for gold. I got the order in under an hour I even took longer browsing it than actually buying lmao. Good service and I will be back for more.
Date of experience: January 2, 2023
Thank you so much for this, Gavin! We're grateful for the trust.
I bought a league account from an absolute $#*!, at first when i bought the account, everything was welll until i noticed i wasn't able to change the phone number on the account( with the phone number you can easily claim the account back even after changing the email and password). The guy tells me that the number on the account was an old number that he changed three years ago and told me not to worry about. One month later after i completed a game i get a noti saying i logged into a different device. I contacted the seller and told him that he logged me out the account and he has not responded me. When i filed a dispute the only thing he asked me was what is the account name and never responded to me after that. I have bought an ultimate skin on the account as well as a epic skin totaling to about $50. Plus my debit card information is on the account. He has denied to refund me my money and im in escalation right now and i doubt it will be in my favour because i see stories about how playerauctions will always defend their sellers. So as of now he took the account with 7 skins added to the 421 as well as my debit card. Guy is absolute scum
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 13, 2024
Hi again, Ibrahim,
We have an update on the case; kindly check your ticket when you can. Thank you.
Regards,
Richard
-----
First reply:
Thank you for explaining your situation and for bringing this up to us. We'll do another investigation on the order and let you know ASAP how it goes.
The process for paying was smooth, and the delivery for my gold was even smoother, got my gold in less than 5 minutes after paying. Best experience I've had buying WoW gold.
Date of experience: December 9, 2015
The site was easy to use, the search filters helped me find exactly what i was looking for and the payment system helped me feel at ease while waiting for the product.
Date of experience: August 20, 2014
Bought an account for the first time with my card and the money was taken from my bank account but then said the payment failed on their website and my account was instantly suspended.
Date of experience: January 2, 2020
Hi there, Brandon,
I was able to check on this order and I found out that the order was canceled, then your account was suspended because you used a bogus name on the site. Please note that we require users to use real/actual names as a means of legitimizing identities on the site. This is required so we can fully process payments from the accounts; otherwise, payments are considered fraud, and we're doing our best to avoid that.
To sort this out, please contact trust@playerauctions.zendesk.com to request for a real name update/modification. They will contact you for the next steps on updating your profile with your real name.
As for your refund, rest assured that it will be processed automatically in 2-5 business days. If you paid via BTC, you will need to send us your BTC refund address by emailing support@playerauctions.zendesk.com. If it's not through BTC, then you won't have to do anything.
Best regards,
Richard
I absolutely love this site. Its by far my favorite site to buy accounts from. I recommend this site for anyone looking for new accounts or cs go skins.
Date of experience: August 13, 2017
A seller sold me a banned account and never got a refund. I opened a dispute and they closed that in favor of the seller. Never gonna use that site again.
Date of experience: April 27, 2018
Hello Riccardo,
I'm sorry for how your order has turned out. Please note that we never close cases without any good basis, and the reason yours was closed is because our team did not receive any compelling evidence to support that the ban happened --- and that it was caused by your seller. I can also see that you weren't able to purchase any insurance, and though we provide after sale support, I'm very sorry but we cannot issue a refund for non-insured orders.
If you have further questions, please let us know anytime, Riccardo.
Best regards,
Richard
I'm a South Korean and I live in Guam. I wanted to make a trade with my Guam Debit card and they ask me my Selfie with me holding my ID, Scan of my ID, Scan of my debit card, and a screenshot of my Paypal transaction. So I gave them all the requirements and it took over 2 hours :D AND still could't make a trade because my address and phone number were old ones before I moved to Guam. AND I couldn't access to my old phone number because I don't have it! How ridiculous, stupid, and inefficient the whole process is... Don't ever use this web site, takes forever to get help and you will only experience the worst here
Date of experience: December 9, 2017
Hi there, Junhyun,
I sincerely apologize for the difficult process you had to go through in verifying your order. In our desire to strengthen our security, we sometimes inadvertently make the process a little more difficult for our users. The reason for this is because some users mask their identity by making their location as confusing as possible; clearly, this isn't your case, but to establish the integrity of an order, we have to go through the process as it's the most surefire way of making sure everything is in order.
I sent you a PM, and I'd like to offer any assistance that I can in order to make your next purchase convenient and as hassle-free as possible. Again, our sincerest apologies.
Kind regards,
Richard
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hi Jordie,
We're so sorry for the inconvenience that this has caused you. I checked this order and I found out that the seller already sent a replacement for CD keys you orders and the dispute you filed is now closed. I sent you a private message here for more information, please check on it as soon as possible.
We appreciate your understanding.
Regards,
Krys