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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
I sell account and pay 14$ from playerauctions fee
2 days i wait accept money from account
4 days and now... i wait withdraw my money from paypal
$#*! sustem
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 4, 2018
Ive used this site many years for buying gold however one time risked buying an account and never again will do that but if youre buying gold the safest and quickets delivery for sure!
Date of experience: February 25, 2018
The service was polite and professional. Communication is very good.
When it comes to the order delivery, it was trustworthy 100%.
Date of experience: May 19, 2024
Thanks a lot for the kind review. Hope you enjoy your new account, Shu!
Had no issues, everything was smooth and the staff handled my payment processing quickly. I discovered this site through their Reddit page when looking for Fortnite accounts. :p
Date of experience: November 22, 2023
Thank you so much for choosing us, Danilo. Hope you enjoy your new account!
Amazing deal, very smooth from start to finish. Seller worked indepedently and was a real pro in completing service.
I would certainly do this again.
Date of experience: April 19, 2023
Thank you very much for the kind feedback and trust, Victor. :)
I haven't been able to pay for the last couple of days, I've contacted costumer service, but it didn't help at all. Though, they replies were incredibly fast.
Date of experience: October 16, 2018
Hello Alex,
I'm terribly sorry that you weren't able to get any help at all. Is this about payment? With the order ID you provided, I was able to check that the payment failed. We've installed an anti-fraud security system on the site recently, and if it picks up any account information inconsistencies and inaccuracies, the payment is declined. When this happens, you can try sorting out and revising your information, but if it fails again, your other option would be to use GoCoin as a payment method.
Rest assured that for order 4248097, your refund is already on its way. We will be escalating it to the respective department. My sincere apologies for the inconvenience, Alex. If you have any other questions, please use the Q&A form here in SiteJabber.
Best regards,
Richard
The purchase experience have always been good. Feels much safer than making direct purchases from sellers. Never had an instance of a unfilfilled order.
Date of experience: June 20, 2014
Really good using this site. Transaction was flawless and all parties involved fullfilled there end correctly. Absolutely nothing bad to say. See ya around PA!
Date of experience: February 20, 2023
Thank you very much for this, Jasper. See you around, too. :)
I decide to try out their site because it is written all over their site about buying accounts safely and all that. After going through an extensive process of identity verification that made me (oddly enough) feel more at ease using their services I finally complete payment verification. The seller almost immediately delivered the account and we got the ball rolling. Well, the seller or "his nephew" are still logging into the account without any way of disconnecting their device from accessing as it is a mobile app. I have messaged their 24/7 live chat which can do nothing for you but answer simple questions and refer you to another department. This is where my nightmare begins. I purchased the insurance... But yet I do not receive responses in regards to the owners still accessing the account kicking me out of the game. It has been 4 days since I have brought up the issue and I have not had a single real response to my issue. I believe their site is misleading. DO NOT CONFIRM YOUR PAYMENT UNTIL YOU HAVE COMPLETE AND FULL POSSESSION OF THE ACCOUNT. No matter the instructions PlayerAuctions.com gives you in their emails. Don't trust anyone, even with a good seller/buyer reputation. I regret ever even thinking about doing this. $258 USD down the drain. I have an account that is either stolen, shared or reclaimed. Either way I am screwed with no help in sight.
Tip for consumers:
Beware of what you are buying. You generally can't trust people over the internet. And my experience is a testament to this.
Date of experience: January 27, 2015
I bought a Yugioh Duel Links account in less than 2 hours from purchase to playing. Tried before the service playerup.com and it was an awful experience (null middleman contact, cancel order without notice, dont recognize id card from other countries than US, lost days waiting). Will use playerauctions again in the future.
Compre una cuenta de Yugioh Duel links y estaba jugando en menos de 2 horas luego de la compra. Trate de ocupar el servicio de playerup.com y fue una experiencia horrible (intermediario no se contacta, cancelan orden sin aviso, no reconocen identificación de otro país que no sea US, perdí días esperando). Usaré Playerauctions en el futuro.
Tip for consumers:
Use insurance
Products used:
Digital game account
Date of experience: May 8, 2021
Thank you so much for the kind comments about our services, Marcelo. We're absolutely grateful for this! Hope you have lots of fun with your Yu Gi Oh account. :)
My payment has been cancelled I dint know why and they said to me that im gonna have an automatic refund but didn't see on my bank account
Tip for consumers:
Don’t use your card
Products used:
Account ps4
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 28, 2022
Hello Youssef,
I'm sorry for the inconvenience—I was able to check and the reason your payment was declined is because the name/address between your PlayerAuctions and payment account are mismatched. This needs to exactly match to comply with our anti-fraud payment policies.
To help with this, I will contact you directly with a resolution message.
The canceled payment will be refunded in 7+ business days or less.
Best regards,
Richard
Easy to use but also cheap and secure. At no compromise at all. Did not find any problems with my deal.
Date of experience: March 24, 2024
Thank you so much for the kind review, Bennett.
I tried to buy a fortnite account and it kept saying giving me an error message.
I CHECK MY CARD BALANCE
AND IT CHARGED ME 3 TIMES!?!?!?
I didnt get any email or nothing
1 star until i get my money back
Tip for consumers:
dont use this website
Products used:
I DIDNT gET THE PRODUCT !?!?!?
Date of experience: December 20, 2021
Hello there,
You canceled this order and you should get a refund, even for duplicate charges. I did not see any problems from our end. Please contact your payment provider/bank and ask them to process the funds back to you ASAP, the payment was canceled so the refund will be coming from their end. We did not receive your payment.
Best,
Richard
You must buy only trusted sellers. Some guys can be bad communication.
Search for good one. They will be guarantee
Date of experience: December 27, 2017
Hello there, Cihan,
I'm happy to let you know that we worked out a resolution for you on this case. I have sent you a private message about it. Please check on it if you could. Sorry for the inconvenience that you had to go through with this order.
Hope you have an amazing New Year's Day!
Kind regards,
Richard
Honestly PLayer Auctions is the best thing ive came across compared to the other sites it reminds me of Ebay but its with my favorite GAMES! Love this website
Date of experience: August 13, 2014
A very nice deal for some FFXIV gil and mats. Total package and worth the time going through here!
Date of experience: June 24, 2024
Thank you very much for your purchase and kind review, Austin!
To be honest was a little dubuos of the site but all in all nothing bad happened. I got charged just right but more importantly I got what was ordered. The seller name is ayubdemon.
Date of experience: August 28, 2023
Thank you so much, we're very happy to hear about the smooth experience you had, Oliver.
I had a little bit of trouble with the SMS Pin code but other than that it was a totally easy and very secure sign up process and the site looks great and useful...
Date of experience: February 8, 2015
Sold an account for $600 on there, the buyer went on the account and played on it for about 4 days before deciding he no longer wanted it and disputed the order. The buyer took anything he felt like taking on the account and wanted his money back. I contacted PlayerAuctions regarding the matter and they ensured me he will not get his money as that would be scamming. About 6 days go by with no information then on 7th day the order was terminated and buyer was completely refunded. They gave the buyer his money back... Oh, wait a minute... He also still has my account. They willingly gave the person all their money back and let them keep the account. I contacted them on the matter and the individual I spoke with on chat ended up closing the session on me without giving me anything. (I have proof on ALL of this).
FINAL:
PlayerAuctions WILL allow scamming and they do. I had 100% reputation with thousand of dollars being sold on there and they allow this. I am no longer going on there and and making sure no one does business through them unless they want to loose hundreds of dollars.
Tip for consumers:
USE SITE AT OWN RISK
Date of experience: April 4, 2016
7/11 UPDATE: After complaining on TrustPilot, BBB, and SiteJabber, PlayerAuctions finally read my support case and issued the refund. I am still unhappy since this has consumed a lot of time, sending evidence repeatedly to their robotic support team until someone bothered to actually read my evidence and messages.
I wish PlayerAuctions all the best, but I don't want to risk my money on the platform until they invest in more training for their customer support team and consumer protections against fraud.
I am a native English speaker, all of my communications were clear and respectful until they repeatedly ignored my messages and deferred responsibilities. The only requirement was empathy and to actually read the support case information provided. I hope PlayerAuctions takes this feedback to heart. It shouldn't require me to jump through numerous hopes for them to actually read my message and find the correct resolution.
A chargeback costs me time. It costs PlayerAuctions upwards of $100 per transaction. I expect far better from a platform with 4.3 stars on Trustpilot.
--- Historical Review ---
DO NOT USE PLAYER AUCTIONS. Garbage company full of crooked employees.
Shame on the employees for working for a disgusting company.
Sent them evidence TWICE and "John" and "Bryan" from the customer support team refuse to acknowledge evidence in my favor. Read my support case please, otherwise, you're not really acting fairly for customers.
Tip for consumers:
[PlayerAuctions Zendesk Help Center] Re: MA – Order 10796627 – Buyer
[PlayerAuctions Zendesk Help Center] Re: Order 10796627: Seller Chargeback their order 13 days later
Date of experience: July 8, 2023
Hi Independent P,
Your case is still being reviewed. I understand that you would like the resolution to be faster, but kindly note that the support team never "refused" your case and this is still being taken care of in your ticket. In fact, our agents are asking you for information about the order.
Please note that this comes in light of the fact that your order does not come with after-sale protection, which is a requirement for after-sale support. Further, you were refunded on a prior order back in June, which proves our system is able to assist you.
Kindly give us some time to work through this as cases can reach several days to weeks. Your case isn't closed yet and it's being handled.
Regards,
Richard
Purchased gil and everything went well.
Been thinking about a new FF account and I might buy that in the future.
Date of experience: March 11, 2024
Thank you very much for sharing your positive Gil purchase, Ernest. :)
NGL other sites are fine too but I prefer this one by a big mile simply because the site is easier to use and I already have a refund experience which proves there legit.
Date of experience: May 4, 2023
Thanks a lot for the kind words and support, Matteo — this means a lot to us.
Everything promised was given to me in the deal
I have no issues except maybe the payment system...a little strict. Hope I don't do it next time.
Date of experience: March 19, 2024
Thanks a lot for sharing this and for being patient with the payment process, Fio. Yes, as long as you use the same payment account and there are no info changes, there won't be any need to re-verify it.
As the title says, stay away. Bought an WOt account that was inactive from January 2022. 5 days later the account password was changed, the seller of account offcourse said, there is nothing he can do, exepct offer me a replacment accoun, and BEHOLD the replacement accoun is 10x the price of the account that I bought. Could't open a dispute on the matter as offcourse the website wouldn't let, without any explanation why. And on top of that the staff sent me a generic email that my ticket and order is under investigation, and that when the investigation is done, they cannot guarantee the they will reimburse me. Ooo and offcoure the ticket closes in 48h as closed/resolved. STAY AWAY
Tip for consumers:
Please, stay away. Staff is non trustable, and sellers also.
Products used:
WOT account
Date of experience: January 1, 2023
Hello Dejan,
The dispute button should be available on the exact order page for this and it says "Account Reclaim". We checked and it wasn't used.
Regardless of this, though, you were able to email us correctly on ticket 1228263. However, you only sent an explanation which does not suffice. We need compelling evidence.
Kindly note that we need both the after-sale protection on the order AND sufficient evidence for us to move forward. Neither of which was present for the order.
This is our disclaimer for the refund. Please note that when you placed the order, you agreed to this: https://i.imgur.com/C632F9a.png
Regards,
Richard
Got something for FF XIV and the order was accurate. Seller updated me with every step and it closed just fine - no issues. Thank you!
Date of experience: March 6, 2024
Thanks a lot for the positive order confirmation, Joey!
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hello there, Milena,
I've checked on your order and the reason for the delayed payment is because your buyer did not click on "confirm" from his side. As a result, the order had to go through the mandatory 72 hour grace period so that the buyer is afforded every time to check on his purchase if it is as described. This is part of our natural process.
As for the $14 charge you mention, it is actually just around $11. The reason you may have thought that way is because the order price from the buyer's side is $87, with $7 being his insurance package. The charge then comes down to $10, with around $69 as your final payment. I can assure you that the computation was correct. You can find out more about our fees here:
https://support.playerauctions.com/hc/en-us/articles/115008180648-What-are-the-fees-to-sell-
Sorry if you thought it was confusing, but in case you have other concerns or questions, just let me know and I'd be happy to assist you any way I can. I'm going to send you a PM so you will have a direct line of communication with me. Thanks for using our services Milena, and I hope you have a good day.
Best regards,
Richard