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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
I lost 6 Euros when getting a refund on my transaction.
Keep in mind 3 things:
1. Transaction reliability is completely up to sellers - the website staff cannot do a thing to enforce delivery of goods. They can only enforce a refund.
2. PAYPAL IS NOT AN OPTION for most of digital goods. The website claims to have paypal, but it is not available during checkout...
3. If your currency is not USD you WILL lose money when you get a refund.
The longer story:
I bought some digital goods worth 50$ and the seller did not respond. No problem, I can just get a refund, right? Sort of... partially...
There is no convenient way to pay for "free" - thats right, unless you use an e-wallet that you've never heard of, you have to pay for every transaction.
Now this is where absence of paypal comes in.
Paypal offers several handy options that prevent you from paying for nothing if you get a refund - If you get a refund money simply returns to paypal account.
With options Player Auction has, I paid 5% tax (to god knows who) for processing the payment, so 2.5$ just for sending money. Bank exchanged currency on way out so here's another payment and, if you're unlucky enough to need a refund, don't forget the backward currency exchange on refund.
Finally, time for a refund: On the way back of the 50.2 euros (52.5$) i payed I received around 44 euros back.
The website may be a legitimate business, but be ready to lose a % of your payment on refund.
As for their "live" support... I asked "How long does the order cancellation option remain after placing an order?" a fairly simple question if you know anything about this website, i thought. It took me about 5 minutes to get an operator to connect to live chat and another 3 minutes or so to get any kind of reply and about 8-10 more minutes to get an answer. (15-20 minutes in total)
Date of experience: July 4, 2015
There was a brief delay with the service but I'm still putting out 5 stars because it was communicated early on. I still received the full order.
Date of experience: March 21, 2024
Had a great time ordering. Fast and hassle free. Everyone I talked to from the staff to the sellers were all very pleasant.
Date of experience: March 3, 2024
Happy to hear about the good experience you had, James. Thanks a lot for this. :)
Found a lot of good deals and in the end I find one that is for me. No issues happened during the trade and it was trustworthy. Thanks a lot!
Date of experience: March 31, 2024
Thank you so much for this, Neil. Enjoy your new account!
Payment could be faster and a live chat would be nice but otherwise the order completed correctly and there were no problems.
Date of experience: March 20, 2024
Thank you so much, Bobby. We're always doing our utmost to ensure verification tickets are processed quickly, but there may be times a slight delay may occur. We really appreciate your kind feedback.
Nothing but good experiences using the site. Trades are smooth and even though I used different sellers, they are all polite and trustworthy.
Date of experience: February 28, 2024
Thank you very much for the appreciation, Terance.
This site was recommended by a friend
Though I didn't like some parts, the site was mostly O.K. And works as intended
Date of experience: March 19, 2024
Thanks a lot for extending your patience with the payment process, Byron.
Well from my title you can pretty much kind of tell my review. I have been a customer on player auctions for a very long time and its all bad. I have recently lost every account I have ever bought on this site. How? Well lets explain my review of a one star and "business" I have recently discovered what is going on here. Now people sell accounts on the site and you have the option too put a one year coverage on it right? Well after that year coverage is done do you think a company is gonna just give out its assets (accounts) or are they or the sellers gonna get they're accounts back by several ways such as they're first transaction id number or they just kept secret information. I have seen a few accounts selling the same exact account. Ex. A account has been sold a year ago similar in name and stats by the same seller it is now available for sale almost a year later (probably after the year purchase protection has ended) another Ex. A seller sells his pretty good account for $150 easy. Waits the month period or so and just gets the account back by having the proper information and IP Address that the account was made and what date it was made. Do you think they would get that account back? That's an easy $150 they can get over and over again. Now. Customer service is a joke on refunds. I literally had too talk too several people over the course of 2-3 weeks each of them saying "Oh it will be in your account tomorrow" or just simply not getting a reply until 2-4 days after my messages or the live customer support is just a joke. They take too long and redirect you too people who just simply don't care. They just don't and its an *******@Playerauctions I would be ashamed... If I could give less than a star I would.
Date of experience: May 11, 2016
I have purchased several times and though the seller is different everytime the transaction remains smooth and fulfilled.
Date of experience: April 15, 2024
Thank you very much for the kind review and repeated purchases, Amelia.
Everything was smooth from communication to delivery. Price was so so but I guess for the availability of offers and sellers, it was worth it.
Date of experience: April 15, 2024
Thanks a lot for the positive feedback, James.
Love the account I purchased. They were true to the promise that I only need to verify once that I ended buying gold for the account (altho its a different seller). Both experiences were AWESOME.
Date of experience: October 15, 2022
Thank you very much for the wonderful feedback about your two purchases with us, Maria. Happy gaming!
I've used PlayerAuctions multiple times across multiple games with no issues ever. I recommend them to everyone.
Date of experience: May 25, 2020
Thank you very much for the kind feedback, Noah!
Awesome service. Got my gold within 30 minutes. Would recommend to anyone looking to purchase game currency.
Date of experience: July 10, 2015
I buy from PA all the time and they're simply perfect. 100% secure and reliable. Highly recommended.
Date of experience: December 4, 2016
They got everything covered from good price, trustworthy sellers, and best of all, secure trades. Really good and I will come back.
Date of experience: March 13, 2024
Many thanks for the kind sentiments and support, Isabella.
I've been a playerauctions.com member for a decade. Their service and support and availability of game items is excellent! Keep up the great work!
Date of experience: December 2, 2014
Transactions are always, quick, easy to use, and above all else safe Easy interactions through the on site messaging system between buyer and seller.
Date of experience: February 24, 2019
Thanks so much for the kind review, Travis. We're happy to hear that you're able to take advantage of our on-site messaging system. Have a good day ahead! :)
Handled like a pro. Only real shame is the absence of live chat but otherwise they handled the order and my questions just fine.
Date of experience: July 20, 2023
We apologize but live chat was removed long ago. We use a queueing system for our email so we can better track our customers' concerns.
Thank you very much for the kind rating, Lulu!
Found this to be the safest and fastest way to get some extra gold for the weekends. Sellers are good at what they do.
Date of experience: June 11, 2023
Thank you so much for the kind and positive review, Gian!
Never had any problems and orders are delivered quickly and correctly. It mostly depend on the seller on how long I need to wait.
Date of experience: July 23, 2023
Thank you so much, Edgar! Hope you enjoy your purchases!
I have been using PlayerAuctions for years and love it. Professional service and safe to use. Many payments options, will keep using their services
Products used:
Gamer currency
Date of experience: June 26, 2017
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thanks a lot for extending your patience with this, Yoni.