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PlayerAuctions has a rating of 4.4 stars from 2,919 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
Thankfully never had any issues with any gold I bought. Sellers seem ok, no bad apple in sight. I will order more again! :)
Date of experience: February 14, 2023
Truly impressive security system ensuring you get your orders quicky and safely. Seller went thru the right procedure and I was never banned xD
Date of experience: September 21, 2023
Thank you very much for the awesome review, Jody.
Handled my order fastly with no worry at all. Hardworking team have reply on my messages. Pls in the future kindly add Paypal for easier process.
Date of experience: July 12, 2023
We're sorry but PayPal was already removed several years ago.
Thank you for the kind rating, Rudolfo! Hope you enjoy your purchase. :)
Have used several but this is my favorite. Seller chicks is the best for gold needs. Just PM them first becuase sometimes their out of stock.
Date of experience: September 29, 2023
Thanks a lot for the positive review, Jensen!
Resolved a few issues and concerns for me. Great site and I will surely come back.
Do you guys also sell Xbox codes or something? Tnx.
Date of experience: December 12, 2022
Thank you very much for the kind words and support, Ernest.
I'm sorry but codes for Xbox (and by extension, PlayStation and Nintendo) are not available on the site since our focus is on online game assets.
They cancelled my order, have gave me a copypaste message that my money would be returned in 5 days, and nothing. Scam website. Ticket *******.
Date of experience: May 17, 2020
Hello Brandon,
We have kept your ticket open and we're just waiting for you to reply back once you're able to get the refund. For the record, we also do not send copy/paste messages to you and I have been personally attending to the situation. I am sorry for the delay it's taking but rest assured, I'm keeping tabs on your ticket.
Best,
Richard
Nice place where you can get legit mobile accounts. I dont have a lot of time these days so getting a stacked account really helps. Tnx!
Date of experience: November 23, 2022
Thanks a lot for the positive review! Have fun with your new account, Fulgencio!
So basically I went through 4 hours+ on this ID verification process. I should have given up, because this is a massive invasion to my privacy. If Paypal and MOST other payment gateways go without this form of verification, they can too.
What of any employees that see this and want to use it for bad reasons? What's stopping them? What if their systems get hijacked? It's not uncommon, research data breaches and come back to me and tell me that it isn't a common issue. It's factual.
Playerauctions will come back and call these baseless or accusations, but it's common sense. There is nothing secure about sending multiple pictures of your identification over E-mail, if Playerauctions cares about the security of your privacy, they will stop this nonsense.
Lastly, I purchased an account. The account looks suspicious and after reading a few reviews that have discussed this subject i've come to the conclusion that even though i've purchased Playerauction's After-sale protection (player-guardian), it seems as though Playerauction sides with the seller, so with the account looking suspicious and this fact i've decided to just try and refund despite that whole long process.
I would go ahead and keep the purchase if they actually protected buyers. They say that you need to provide evidence to support your claim as a buyer (as the seller has to as well), but answer me this Playerauctions. If the seller reclaims the account and the buyer no longer has access to the account, how are they supposed to provide evidence if they no longer have access to the account? What kind of evidence can they provide?
I don't believe that Playerauction's insurance protects you for this reason - for account purchasing.
TL; DR? Do you respect your privacy? Don't buy from Playerauctions. Do you want to lose the money you've spent? Don't buy accounts. I'm afraid you'll have to make your own and grind them out.
If Playerauctions can convince me otherwise, or if they stop demanding this nonsensical ID verification process of me, I may continue to purchase from them. But otherwise, i'm good.
Tip for consumers:
Don't.
Products used:
Account
Date of experience: January 5, 2022
Hi Jonny,
We also replied to you on your other review, and as we mentioned, the verification process aims to validate your identity and authorization to use the payment; this is to avoid fraud or theft. We treat the documents confidentially, never share them, and delete them after some time.
Your current order is in a dispute and you are in the right step by disputing this; we urge you to continue communications there until this can be resolved.
Best regards,
Richard
I am a loyal customer of many successful orders in the past since 2017. Things changed in mid 2018 when they removed Paypal and forced people to use crypto currency for payment instead.
Fast forward to Aug-Sep 2019, I have tried 100+ attempts buying some game currency/items by Credit cards/Neteller/Skrill/Google Pay but none of it got though their Verification system. I also lost money (withdraw fee and exchange rate difference) when I deposited into Skrill/Neteller account and withdraw later due to failed transactions. They kept defending that "your account information and payment information do not match" and "please use crypto currency like GoCoin", but in fact, this company REFUSE all types of payment and FORCE PEOPLE TO USE CRYPTO-CURRENCY for payment. In other words, this company is telling lies to their customers.
Don't bother with Crypto-currency if you are not an investor as you may lose more money if the currency price drops at the end of the day. I feel very frustrated and upset when dealing with PlayerAuctions now. I don't understand the reasons why they keep pushing GoCoin or crypto-currency in the business, but it's not a good moral practices for a company to treat customers that way.
P.s. I always get refund for every failed transactions (eg: some may get 4-5 days), but I want to have successful orders not refunds. If PlayerAuctions keep behaving this way, both sellers/buyers will leave this site and use other game trading websites. We cannot be your customer if you refuse EVERY TYPES OF PAYMENTS that you list on your website such as VISA, Skrill, etc (list for fun?) literally.
Date of experience: September 29, 2019
I really like this site. They make it so secure its hard to be scammed. The reputation system works and I recommend them!
Date of experience: June 20, 2014
Site and trasaction is slow, but the order made it through with little frustration. Be careful and always buy only from trusted sellers.
Date of experience: January 1, 2018
It really works! I purchased an item from ffxiv successfully, I already bought another one and I'm waiting! Thank you so much.
Date of experience: August 22, 2020
Thank you so much for the kind words and for the repeat orders for FFXIV Gil, Jessica! We hope you enjoy them! :D
Great service and very professional. I advise to use PlayerAuction. They fix all the problems. Quick and easy stayed in constant communication.
Date of experience: November 24, 2019
Thank you so much for the amazing feedback and recommendation, Tiago!
Was a seller for 10 years, Do not trust this website its gone downhill and scams alot. The vendors know how to abuse the website.
Tip for consumers:
This website sucks
Products used:
Sold accounts and gold
Date of experience: March 5, 2024
I'm outraged, I'm pissed, I want to scream. I am writing this post out of sheer anger with the hopes that people will stay away from this site.
My issue all started last year in September. I live close to a friend and we play a lot of games together. I was waiting to be paid and didn't have the funds to purchase some currency and asked him to pick it up for me until I can get him back. He proceed to place the order providing my character name for delivery. *RED FLAG* this triggers the sites terrible system that flags for duplicate accounts. I was instantly banned and promptly contacted support thinking this was a simple fix considering we have different IP addresses, billing addresses, and payment methods. Wrong, instead I have been battling their support for the past half year providing ridiculous personal information to prove my identity. I've given my drivers license, personal picture with me holding the license and three billing statements.
I have repeatedly tried to use their live chat support which gets me absolutely no where as they are slave labor that is only allowed to point in another direction and provide empty promises of quick email responses. I have sent a combined total of about 20 emails to the support only recently (last month) getting the bull $#*!e promise that they almost have all the information they need to restore the account.
This is insane. I don't have a lot of time to play games and I take full advantage of occasionally purchasing currency to get my enjoyment. I am disgusted that they are still almost uncontested on price points in the market which keeps fueled to get the account restored. The fact that their automated system would even flag my account in the first place is ridiculous given the varied information between me and my friends accounts. The staff at this site is disgusting and I hope everyone takes this as a PSA and a warning. Don't get banned or have a friend buy currency for you.
Tl; DR player auction support is garbage as hell.
Date of experience: March 25, 2016
Replies came in late but they addressed my questions about changing the account's 2FA. The service after that was very good.
Date of experience: June 11, 2023
Thank you very much for the appreciation for our staff's efforts, Charles.
Playerauction is very good for trading account.
Very fast, secure, and you can get insurance.
Nice communication with sellers
Highly recommended
Date of experience: November 9, 2017
Will deffo remember the site as the place to be whenever I need stuff, just so good with prices and deals
Date of experience: December 5, 2022
Thank you so much for the positive review for us, Giuseppe. Much appreciated!
Been trying to get a refund, and or assistican since june, i have not received any help and there emails are all over the place. Website is a joke.
Date of experience: August 23, 2017
Zack, I am sorry if you feel that your emails are being ignored by the team but it's not and I would like to make it up to you. Let me check this one for you and see what we ca do to expedite the process. Can you provide me the order ID and you PlayerAuctions username through private message?
Hoping to hear from you soon. -Krys
A real fan of this site and how they manage orders with satisfying results. Order delivery is one of the fast I've had in years of trading in WoW.
Date of experience: January 23, 2023
Thank you so much for the wonderful review, Suresh. Happy gaming!
Incredibly smooth, didn't have any trouble with the order and the seller was very helpful.love using the site! There's more from me :D
Date of experience: February 4, 2024
Thank you very much for the kind review and patronage, Henry! Hope you continue to enjoy using the site. :)
As expected no help what so ever was provided
You guys are a disgrace for a gaming market place you frankly do not deserve to run a website
I strongly discourage people from using playerauctions.com
SCAM!
************UPDATE*****************
So after more than a week of message done with the support via sitejabber (thank you Richard from playerauctions support), and no support what so ever from the website, playerauctions are refusing to re-activate my account unless i provide the below:
For us to reinstate your account, kindly provide the following requirements:
1) A digital copy or photo of your government-issued ID such as your drivers license or passport. Make sure that the photo is clear and not cropped.
2) A copy of your billing statement showing your new address. It shouldnt be folded and we need to see the whole page. You can send a PDF copy of your billing statement if you are using the paperless option.
3) A photo of yourself holding your ID. Please do not cover your face and the ID should be clear enough to read.
Also, please fill out the information below:
A. Full Name
B. Address
C. Phone Number
TALK ABOUT HUGE INFRINGEMENT OF PRIVACY!
Taking my business elsewhere...
Keep on scamming and losing your customers PlayerAuctions! This is the last time i ever buy anything from your site!
I strongly advise people to go to G2A.com or EPICNPC.com instead!
Date of experience: November 1, 2017
Replied to you via private message with all needed info and answers related to the questions that you have asked
Will wait and see if you will help
Thanks
Date of experience: October 30, 2017
Before i go through the list of bad stuff please everyone google the name of the website and check the reputation you will get like 90% of bad reviews!
Here we go:
1 - support SUCK! BIG TIME! You don't even deserve to run a website like this
2 - STOP SUSPENDING ACCOUNTS FOR NO REASON!
You guys have no ideas how to run a website
A username different than a skrill account name is not a reason to suspend and account!
Using a vpn to login because the website is blocked in universities or at work is not a reason to suspend and account!
You have NO RIGHT to ask for the below to un-suspend an account:
1) A digital copy or photo of your government-issued ID such as your drivers license or passport. Make sure that the photo is clear and not cropped.
2) A copy of your billing statement showing your new address. It shouldnt be folded and we need to see the whole page. You can send a PDF copy of your billing statement if you are using the paperless option.
3) A photo of yourself holding your ID. Please do not cover your face and the ID should be clear enough to read.
Also, please fill out the information below:
A. Full Name
B. Address
C. Phone Number
HUGEEEE PRIVACY INFRINGEMENT!
I think your website is a SCAM
No one use this website! Trust me!
Date of experience: October 27, 2017
Playerauctions is really only good for one thing... Buying gold. IF you're looking to buy an account, please don't do it here unless you're buying from someone with 50,000+ rating.
Bought an account and the insurance with it. Everything was great for a couple months. The account was then recovered by the owner. I took several screenshots of the recovery attempt proving that the recover email was changed and that the account information was changed.
Here's where it gets good... The seller didn't even respond to the dispute. And player auctions decided that his "evidence" was enough to win the case.
It's an absolute sham. If the screenshots I provided were "not enough evidence" then there is literally no possible way to have enough evidence to win a case with this support system.
Also after contacting them about how they could side with someone who didn't even respond to the case they told me. "Sorry the case has already been closed and we can't reopen it." Which just goes to show the only reason they're not siding with me is that they would actually have to pay out for their own insurance.
Please please please heed my warning. You can buy gold from this site. BUT DO NOT buy their insurance. Because if the seller recovers, your insurance literally doesn't matter.
Also judging by the other reviews... I'm sure they're going to respond saying "I didn't provide compelling evidence"... They will say this no matter what evidence you provide... Because other than finding the scammer in real life, dragging him to their headquarters and having him confessed. I provided all the evidence that someone being scammed can...
Tip for consumers:
DO NOT BUY INSURANCE
Date of experience: April 17, 2018
Hello there, Brendan.
Thank you so much for sharing a very detailed account of your experience with our services. At the same time, I'd like to apologize for all the inconveniences that you went through with this order. I'd like to offer some explanations and hopefully it doesn't mirror the expectations you stated in your post.
First off, the way sellers prove that they were able to deliver the account is through the automatic delivery system or manual delivery. The second proof is once they are able to change the email address of the game account to the buyer's preferred email address. Once that's done, buyers are given 72 hours to secure the account by acquiring the recovery information and changing it. I'm very sorry but PlayerAuctions is neutral in this process and doesn't have a hand in acquiring and changing the info --- it's up to the buyer to do those during the 72 hours phase. This is why they are rarely required to submit anything, unless the account received by the buyer is not described as is.
Second, buying insurance still requires buyers to prove their claim. This is in place to make the process also fair to the seller, since we cannot wrongfully take away the seller's payment and thus it has to be validated. We have a disclaimer for that and you might have missed it: https://i.imgur.com/xuvAhYo.png
Our team states what kind of evidences are required, and these are as follow:
- Any correspondence from the game publisher regarding the status of the account in which game publisher states the account was given back to original owner, hacked, banned, or permanently suspended.
- Any conversations with the seller about your account being reclaimed.
- Any additional supporting documentation that can help us determine whether the account was lost due to the seller’s actions.
An example of a compelling evidence from the game publisher looks something like this: https://i.imgur.com/0YZRhOv.png (actual screenshot that won the buyer his case).
It is deemed compelling for the following reasons: (1) it comes from the game publisher, (2) it states what account is affected and what happened with it, and (3) it also states who recovered it, and by original owner it means the seller. There is an argument that sellers could have re-sold the account and that he is a 2nd degree owner. However, we disregard this part and just conclude that any reclamation from previous owners will have the seller accountable for it.
I hope this answers some of your questions, Brendan. Let me know if you have other concerns about this, and I would be happy to answer them.
Best regards,
Richard
Always have what I want and for cheap too. Customer service is always helpful but be warey of unsafe orders.
Date of experience: April 23, 2017
Took less than 30minutes, was fast :P cheaper than any other seller i bought so far. Would definitely recommend it.
Date of experience: January 7, 2017
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thanks a lot for the kind sentiments for the site's sellers, Reynaldo. We very much appreciate your support!