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PlayerAuctions has a rating of 4.4 stars from 2,915 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
Easy to use website with convenient layout + secure chat communication + almost instant deals
Date of experience: September 26, 2023
Very easy to use with enough security to console any worries that buyers may have.
Date of experience: August 19, 2014
Fast and reliable! Found what I needed and had it in less than 5 min.
Date of experience: August 25, 2014
This website acts as a middleman between both parties and regulates a safe trading experience.
Date of experience: December 12, 2016
Extremely great site can always come to the site for any of your gaming needs
Date of experience: September 6, 2016
So a few weeks ago I bought an Overwatch account that was Grandmaster, so that I could have a spare on hand. Now a few days ago I get this email from Blizzard saying that the account was cheated on, and that they detected that it was most likely a purchased account from a boosting site (obviously they were spot on here.)
I try to contact the seller via Discord (he had added me when originally selling it)... no response
I set up a dispute on the website, and include all ban reports and emails from Blizzard, seller has not responded and provided no counter evidence.
Now I escalated the dispute and the support team of Playerauctions keeps sending me the same stock copy-and-pasted response of "blah blah blah we didn't rule in your favor blah blah blah (bear in mind I have received about 4 of these emails and it is literally a copy and paste, but it is from different help representatives each time... nice)
They do not help me to tell me what I need to do for a favorable ruling, they do not tell me what evidence will help, and most of all what is the most frustrating is... THE SELLER PROBABLY HAS NO IDEA THIS DISPUTE IS EVEN HAPPENING... YET THEY STILL RULE IN HIS FAVOR.
Okay sorry for the rant, but because of this horrible customer service, it is quite clear I will never be using this site again. What's even worse is I spent the extra money for the account protection or whatever, and it clearly has not done anything, I would AT LEAST like a refund for this, as clearly it has done nothing for me.
I just can't believe how useless their support is being, and won't even give me a human interaction response... STAY AWAY FROM THIS SITE!
P.S. This was a rant so I didn't quite state everything with the best of clarity... if I could make anything easier to understand, just let me know.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2018
Hello there, Tim,
Thank you for sharing your thoughts about your experience with your order. And ranting is perfectly fine --- for us it's one of the major reasons of having a SiteJabber account so you guys could share how you feel about our services.
Rest assured that I carry good news at the end of this post, but I'd also like to offer an explanation as to what happened.
I'm very sorry but due to our policy, we cannot cover for accounts suspended by game publishers as that takes precedence over our mediation process. I'd also like to apologize for the emails you've received; in spite of that, I'd like to guarantee you that the team cares about the concerns they receive and mediates on each one according to our process.
I have sent you a private message which contains a compensation for you on this case. I understand that we are no longer able to issue a direct refund, but we hope that the compensation at least makes up for the time you have spent on this case and that with it, at least you'll get something back at PlayerAuctions.
If you have questions or other concerns, please do not hesitate to write back to us through the PM I sent you. Thank you Tim, and have a great day ahead.
Kind regards,
Richard
Handle my account order quickly. No fuss and no scam! Will order again some day.
Date of experience: March 18, 2024
Thank you very much for this, Randall.
Seller is extra nice and went the extra mile to add more bonuses to the PL service
Date of experience: March 19, 2024
Happy to hear this; many thanks for the kind review, Yassy.
I have to say this trade should how be all gold trades are done.
Date of experience: March 22, 2024
Thank you so much for the kind review, Boris.
I CONFIRMED MY CARD SENT ALL VERIFICATIONS AND MY PAYMENT IS STILL "VERyfing!"
They haven't contacted me in a long time!
Date of experience: August 20, 2017
Hi John P.,
I am sorry if your payment is still verifying. I would like to help you with the issue. Can you please provide me with the Order ID thru private message so that I can check what happened and also follow up with the appropriate department.
I will be waiting for your response. I appreciate you patience and understanding in this matter.
Regards,
Bernadette
Ordered several times and all were quick and legit. Planning to use it more.
Date of experience: February 9, 2024
Thanks a lot for choosing us and for the support, Harry. :)
They took great care of my order and responded my questions nicely
Date of experience: March 10, 2024
Thank you very much for the appreciation, Aarav. :)
My account order came through fine and the communication was nice. I never had any difficulties.
Date of experience: March 20, 2024
Thanks a lot for the kind feedback. Hope you enjoy your new account, Johnny.
Thank you for taken care of my concern in this ticket. Appreciate your help.
Date of experience: March 20, 2024
You're absolutely welcome. Please let us know on the ticket if you need additional updates for your account, Rowie.
Using it was super easy but most important of all, it was legit and no scams. Thanks!
Date of experience: March 9, 2024
Happy to hear it, Jamie. Thanks a lot for this. You're also welcome!
Purchase was a good experience. To the point and all done with great communication!
Date of experience: March 17, 2024
Thank you very much for the support and patronage, Ronald.
Really like this new account and best of all it was super easy to buy!
Date of experience: March 17, 2024
Thanks a lot for this, Jimmy. Happy gaming on your new account!
Will not find a better deal than this.
Thank you thank you so much it was amazing!
Date of experience: March 4, 2024
You're most definitely welcome! Thank you so much for sharing this with us, Terry. :)
Easy getting what I needed and the transaction was a breeze. Definately my go to for all MMO stuff.
Date of experience: March 16, 2024
Great to hear this, Peter; thank you so much for the positive feedback.
Made 2 orders so far and the experiences are top notch. No complaints here.
Date of experience: March 14, 2024
Many thanks for the kind and positive feedback, Dale.
Awesome chatting with sellers and the whole process was super easy and smooth
Date of experience: February 19, 2024
Thanks a lot for sharing the smooth experience you had, Harry. :)
So happy to use it and I have no regrets! Order was very instant and I am able to play again!
Date of experience: February 28, 2024
Hope you have fun gaming, Stewy! Thanks a lot for this.
No issues happened but the verification process took a little longer than expected.
Date of experience: March 11, 2024
Thank you very much for bearing with the payment process, Robin; we really appreciate this.
This is the 2nd review I am writing about these guys. I bought an account from them last year in november and have the account for 9 months and it was recalled by the original owner. I had bought insurance from them and they requested I send email proof that the account was recalled. I sent ALL the emails I got saying that the account had been updated. I then called to see what was happening and the game publisher said the email was changed which was more proof that it was recalled. During my email conversation with one of their marketplace reps named Shawn he told me there was not enough evidence that the account was recalled and refused to honor the insurance. AVOID AVOID AVOID AVOID these guys like the plague. I was a loyal customer who had purchased numerous accounts form this site and this is such a shame.
Adding more to this review.
This company protects its scammers which brings me to believe they split the profit they make off of selling and recalling accounts. Also they scam you even more by selling you insurance they don't honor. I lost my account after 9 months... I still have 3 months left on the insurance and they refuse to honor it... please DO NOT BUY ACCOUNTS FROM THIS SITE!
10/14/2015 review update. I provided a 45 minute phone call and an email from a supervisor over at the game account department to player auctions saying the account was recalled by the original owner. PL dismissed the evidence and still refused to refund me on my insurance. These guys are crooks do not support this company full of thieves and liars.
THEY ARE SCAMMERS! STAY AWAY! PUT THESE SCAMMERS OUT OF BUSINESS! THEY PROTECT SCAMMERS AND THEY ARE SCAMMERS! THEY RECALLED MY ACCOUNT AND MADE SURE I DIDN'T HAVE EVIDENCE! THEY ARE GARBAGE HUMAN BEINGS!
Tip for consumers:
Probably not a good idea to use this site. The game account I bought was recalled but I did not get any emails indicating that it was recalled because of being compromised which the OOs of the accounts usually do. This time it was changed as if it was done specifically so I did not get any notifications. So I think that Playerauctions recalled it so they could resell/not have to honor the insurance because there wasn't enough evidence. So yeah avoid this company as they are turning into a scammi
Date of experience: February 11, 2014
Hi Reece,
Please provide your order ID number and I'd be happy to look into this for you.
Cheers,
PlayerAuctions
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thank you so much for the positive feedback, Victorino. :)