• PlumbersStock

PlumbersStock

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Overview

PlumbersStock has a rating of 3.0 stars from 218 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PlumbersStock most frequently mention customer service, credit card, and lead time problems. PlumbersStock ranks 6th among Plumbing sites.

  • Service
    64
  • Value
    60
  • Shipping
    58
  • Returns
    44
  • Quality
    43

This company does not typically respond to reviews

Positive reviews (last 12 months): 66.7%
Positive
4
Neutral
0
Negative
2
7
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How would you rate PlumbersStock?
Top Positive Review

“Excellent service”

l v.
5/28/24

Ordered a Toto neorest rs toilet/bidet combo for our new under construction home. Haven't install yet, but checked all boxes and all is good. Impressed with the price and service of PlumberStock

Top Critical Review

“How in the world can a company be this incompetent and corrupt!”

MARK R.
11/5/24

My experience with PlumbersStock was miserable from start to incredibly bizarre finish! I ordered a part on their site for $14.03 including shipping on 10/20, but when it hadn't shipped 8 days later I emailed them. They did respond, but gave no apology or explanation, just assured me it would ship in 24 hours. When it still hadn't shipped 3 days later, and the site still said the order was "Processing," I emailed them again. This time there was no answer, but I did finally receive it the next day. Sure enough, it was the wrong part! So I emailed them again, and to assure a quick and easy exchange, I gave them the exact catalog number for the part they sent me, and the model number it fits, which was one digit off from mine. Simple mistake, simple resolution, right? Nope, they did what so many companies do these days, make the return process so onerous they hope you will just give up! They wanted me to send pics of the part, and the packaging! When I complained, they insisted it was their "Policy," but it was not stated anywhere in their published return policy! They also told me they would not pay the return shipping because "this falls under a regular return!" What!? They consider them making a blatant mistake a "regular return," like it was my fault? Obviously I wasn't going to get anything close to a competent or professional outcome from this company, so I was forced to start a chargeback through my credit card, all this over $14! BTW, to this day the site still says my order is "Processing," and all the links on the page send me to a dead page. They can't even make sure their site works correctly! How in the world can a company be this incompetent and corrupt! I finally received the part quickly and professional from their competitor. So I suggest anyone else do the same first, before they are forced to deal with the worst customer service on the planet!

Reviews (218)

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customer service (46)
Thumbnail of user markr552
Colorado
4 reviews
11 helpful votes
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November 5th, 2024

My experience with PlumbersStock was miserable from start to incredibly bizarre finish! I ordered a part on their site for $14.03 including shipping on 10/20, but when it hadn't shipped 8 days later I emailed them. They did respond, but gave no apology or explanation, just assured me it would ship in 24 hours. When it still hadn't shipped 3 days later, and the site still said the order was "Processing," I emailed them again. This time there was no answer, but I did finally receive it the next day. Sure enough, it was the wrong part! So I emailed them again, and to assure a quick and easy exchange, I gave them the exact catalog number for the part they sent me, and the model number it fits, which was one digit off from mine. Simple mistake, simple resolution, right? Nope, they did what so many companies do these days, make the return process so onerous they hope you will just give up!
They wanted me to send pics of the part, and the packaging! When I complained, they insisted it was their "Policy," but it was not stated anywhere in their published return policy! They also told me they would not pay the return shipping because "this falls under a regular return!" What!? They consider them making a blatant mistake a "regular return," like it was my fault?
Obviously I wasn't going to get anything close to a competent or professional outcome from this company, so I was forced to start a chargeback through my credit card, all this over $14! BTW, to this day the site still says my order is "Processing," and all the links on the page send me to a dead page. They can't even make sure their site works correctly! How in the world can a company be this incompetent and corrupt!
I finally received the part quickly and professional from their competitor. So I suggest anyone else do the same first, before they are forced to deal with the worst customer service on the planet!

Products used:
I bought the correct item from another company

Service
Shipping
Returns
Thumbnail of user ladeeduh6
California
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

Ordered a Toto neorest rs toilet/bidet combo for our new under construction home. Haven't install yet, but checked all boxes and all is good. Impressed with the price and service of PlumberStock

Thumbnail of user lucieg43
Michigan
1 review
0 helpful votes
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May 14th, 2024

We needed to exchange an item. Aaron was very helpful and quick to respond. He listened to our concerns and responded accordingly. We really appreciated his attention to detail!

Service
Thumbnail of user clskip279
Washington
1 review
0 helpful votes
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May 24th, 2024

John was courteous and thorough with my order. Only took a couple minutes and we were done. Great price and great service.

Products used:
Faucet cartridge

Service
Value
Shipping
Quality
Thumbnail of user joeg1723
California
1 review
0 helpful votes
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May 4th, 2024

I called in to ask questions about an item I ended up purchasing and had the pleasure of speaking with John T who was amazing to work with!

Thumbnail of user tomr963
California
1 review
0 helpful votes
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December 9th, 2021
Verified purchase

Mistakenly ordered full circle pop up sprinkler heads. Have called several times and left message. Have emailed them. No response. Maybe they should stick to having a retail store and get out of the on line business.

Tip for consumers:
They are not good at customer service.

Products used:
Sprinkler heads

Service
Returns
Thumbnail of user sergeyz19
RU
2 reviews
0 helpful votes
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February 13th, 2022
Verified purchase

Bought Jet & Well pumps from this website. I am highly impressed with the product quality and the best part was they provided me the quick delivery as per my request. Also, the cost was very reasonable. Thankyou Plumbers Stock.

Service
Value
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Thumbnail of user annad974
Tajikistan
1 review
1 helpful vote
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March 26th, 2022

At this point, shopping here is like second nature to me. There is plenty of bargains that I find here on plumbing equipment. I always look forward to making a purchase because I know the prices are fair and the delivery times are fairly quick.

Service
Value
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Thumbnail of user annetten11
Colorado
1 review
0 helpful votes
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November 30th, 2017

The customer service was patient and friendly. The item I ordered last time has been discontinued so they helped me find the replacement one, which thank you very much, it less expensive! Plumbersstock never disappoints! Why will I will come back? I want good prices from a company thats willing to help their customers!

Thumbnail of user hasanm41
RU
1 review
0 helpful votes
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March 10th, 2022

So impressed with Plumbers Stock! This was the first time I used the site to order products needed for our remodel. Customer service was exceptional and we saved $$$ by ordering from them. Will definitely be using them again!

Thumbnail of user mysterys1
Texas
1 review
1 helpful vote
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November 14th, 2017

2 weeks after my order I gave up and asked for a refund. They told me 5 days for a refund and that a manager had to approve it. They never shipped my item so I'm not sure why an approval from upper management was required. This company has proven to me that there are still places out there that believe they can treat their customers however they want. I thought I was saving $5 on this item over the lowest ebay seller but now I wished I'd just paid the extra $5 since I'm going to have to do that anyway and 3 weeks later. My recommendation is to avoid doing business with this company even if they are the lowest priced.

Thumbnail of user sashab89
Ukraine
1 review
0 helpful votes
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April 7th, 2022

This group has great customer service. After placing an order they advised me one of the items would be a few more days. I asked them to ship what they had so I could start a job. I was very pleased with their timely response to any of my queries. Definitely will do business with them again.

Thumbnail of user jamesm765
Arizona
1 review
0 helpful votes
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December 28th, 2017

Ordered a faucet part early on a Thursday and was told the items was shipping out later that day so expected the item to come in by early to mid following week via standard shipping. When inquiring on its status the following Wednesday (6 days later), they (by email) simply said sorry and that it was shipping out later that day and that my card would than be charged. Fortunately found the part kit nearly an hours drive from me but still rendered the house without water for a week. Though they had the best online price, it was/is not worth the hassle if this is how they treat their customers. I inquired if they could ship out the item priority which should only run a couple dollars more than their standard rate but all they offered was expedited service at $32 (higher than the kit itself). In my opinion they should have accommodated my inconvenience and shipped it out promptly and save a customer but instead chose a lower path.

Thumbnail of user dianam131
California
1 review
0 helpful votes
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December 27th, 2017

I was surprised when the UPS guy dropped off my package today. I just ordered it on Monday (todays Wednesday). I unpacked my order and everything was in one box! They must have a huge warehouse! This company is the real deal mckoy or however you say it. Order with confidence!

Tip for consumers:
Legit store

Service
Value
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Thumbnail of user renem271
Ukraine
1 review
1 helpful vote
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February 16th, 2022

Recently ordered Watts Expansion Tank from them and we are very delighted by their services. I must appreciate the customer support techs as they were very responsive and helpful. Also the packaging of the tank was top notch. Thank you guys and keeping working like this.

Thumbnail of user dominicf77
GB
1 review
0 helpful votes
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March 6th, 2022

Ordered a few different plumbing related parts from them. For my shower and toilet specifically. Prices are always transparent, site navigation is seamless, and customer support is helpful. The condition of my products have always been above average. They are packaged diligently.

Service
Value
Shipping
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Quality
Thumbnail of user vyacheslavm2
Florida
3 reviews
1 helpful vote
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March 10th, 2022

PlumbersStock has exceptional service and quick delivery times for any plumbing materials you need. They have been my vendor for a year now and I am very impressed with their level of service and professionalism since my first purchase. Being partnered with them makes me feel like I'm delivering top notch, quality service to my customers. Thank you PlumbersStock!

Products used:
super

Service
Value
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Thumbnail of user kristil126
Ukraine
1 review
0 helpful votes
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March 6th, 2022

I've been ordering my shower and toilet supplies from PlumbersStock for awhile now. Just recently I ordered a bathtub from them and it arrived in great condition. PlumbersStock has been pretty consistent with delivering quality. Thanks again!

Service
Value
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Thumbnail of user svetiks
Kazakhstan
1 review
0 helpful votes
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March 5th, 2022

I feel like PlumbersStock is a perfect example of quality over quantity. You can get most of the things they're selling at Home Depot, Lowe's, etc. However, they have a larger selection and better prices for majority of their similar supplies. PlumbersStock is the more quality option here.

Service
Value
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Returns
Quality
Thumbnail of user danj581
New York
1 review
0 helpful votes
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October 11th, 2021

I order a faucet handle on Aug 3 with a promise of shipping no later than Sept 1. I was told I would receive an email message when the item shipped. After not hearing from then two weeks into Sept., I contacted them and was told the item would ship Oct 1. Needless to say, Oct 1 came and went with still no item or communication. I requested a full refund on Oct 7, Miraculously, I was now told the item had shipped and would arrive in two weeks. No tracking number was provided and their website still indicated my order was still being processed. No indication the item had been shipped nor had I received the promised email message with tracking information. I plan to refuse the package if or when it ever arrives. Do business with the organization at your own risk. I would have given them negative stars if that was a option.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nechamah1
New York
1 review
1 helpful vote
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February 27th, 2023
Verified purchase

I found it easy to order on the site. My order came very promptly - maybe 3-5 days after ordering. But when my repair man came, he showed me that some of the ridges on the cartridge were either missing or broken. I told him that I would return it, but he said that he would be able to make it work. It works, and my faucet is not leaking, but I sure hope that it lasts me for a while.

Thumbnail of user janices795
Florida
1 review
2 helpful votes
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February 14th, 2022

Actually received a sprinkler pump in short amount of time at a decent price. But they charged our credit card twice. Didnt remove until we threatened to dispute charges. They said they couldnt find our order. We had all paper work with order numbers etc. All I can say is be sure to check your credit card statement.

Products used:
Sprinkler pump

Thumbnail of user williamb5376
Nevada
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

I haven't used the media in my evap cooler as yet. This describes my purchase and delivery of product only. The lead time for the order to ship was very long compared to most other vendors. This wasn't a problem because I ordered long before I actually needed product. The price was about 15% higher that similar product 2 years ago. The media was boxed in exact sized standard strength cardboard box and of course as with any shipping company it had a hole the size of your fist in one side and all corners were dented. The media was damaged because there was no other packing to help absorb any rough treatment. I don't expect the damaged edges and corners plus the dent to be a big problem with actual use.

Thumbnail of user dougm89
New York
1 review
2 helpful votes
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September 8th, 2017

I still need a roller pin that not in the kit, so I am not impressed, and it takes too much effort to submit a review

Thumbnail of user traviss68
Texas
1 review
0 helpful votes
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May 11th, 2018

I am very happy that i found this excellent online shop. I used to buy from other couple of sites but it was bad experience with them during delivery. Here i am getting everything on time. Keep it up!

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Buy plumbing supply online wholesale, as well as tools, sprinklers and HVAC supply. Save on plumbing with the home improvement experts at PlumbersStock.com.

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Steven W.
Typically does not respond to reviews

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3.0
218 reviews
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