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PlumbersStock has a rating of 3.0 stars from 218 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PlumbersStock most frequently mention customer service, credit card, and lead time problems. PlumbersStock ranks 6th among Plumbing sites.
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Ordered a Toto neorest rs toilet/bidet combo for our new under construction home. Haven't install yet, but checked all boxes and all is good. Impressed with the price and service of PlumberStock
My experience with PlumbersStock was miserable from start to incredibly bizarre finish! I ordered a part on their site for $14.03 including shipping on 10/20, but when it hadn't shipped 8 days later I emailed them. They did respond, but gave no apology or explanation, just assured me it would ship in 24 hours. When it still hadn't shipped 3 days later, and the site still said the order was "Processing," I emailed them again. This time there was no answer, but I did finally receive it the next day. Sure enough, it was the wrong part! So I emailed them again, and to assure a quick and easy exchange, I gave them the exact catalog number for the part they sent me, and the model number it fits, which was one digit off from mine. Simple mistake, simple resolution, right? Nope, they did what so many companies do these days, make the return process so onerous they hope you will just give up! They wanted me to send pics of the part, and the packaging! When I complained, they insisted it was their "Policy," but it was not stated anywhere in their published return policy! They also told me they would not pay the return shipping because "this falls under a regular return!" What!? They consider them making a blatant mistake a "regular return," like it was my fault? Obviously I wasn't going to get anything close to a competent or professional outcome from this company, so I was forced to start a chargeback through my credit card, all this over $14! BTW, to this day the site still says my order is "Processing," and all the links on the page send me to a dead page. They can't even make sure their site works correctly! How in the world can a company be this incompetent and corrupt! I finally received the part quickly and professional from their competitor. So I suggest anyone else do the same first, before they are forced to deal with the worst customer service on the planet!
I liked that I didnt have to answer a ton of questions to complete my order. It was quick and easy. Thank you
I needed a matching soap dispenser for my kitchen faucet and this site had the color I needed in stock and about 20% cheaper than my local source.
Excellent service; the component was not broken and arrived on time. The whole process was very smooth.
Item arrived 2 days earlier than promised. Can't complain there, and I saved $100 on my item. Win win.
We love our sloan toilet. Great purchase. Arrived packaged wonderful in a timely manner and in great shape.
I ordered a part for a faucet that was almost 20 years old and Plumbersstock had the part I needed! Great service.
I found what I was looking for and it arrived in tact. Couldnt ask for more. Thank you for being genuine :)
I am so happy that they had the Delta Faucet RP******* Chrome 10" Spout in stock. I could not find anywhere else.
Tip for consumers:
$4.99 shipping seemed reasonable.
Products used:
Delta RP63133 Chrome 10" Spout
My order shipped today and I cant wait to get it. My husband already agreed to install it this weekend so I couldnt be happier!
I make my order an arrive today. Thanks you for good company. I will place more order as soon as possible.
Website worked well, shipping was on time, and the right parts worked great. The company send emails regarding the order and the shipment.
Aillene A. Followed up every time. Always patient in my inquiries to her. Made everything easy.
Price was THE BEST.
Took almost two weeks to receive one small item which the company said was in stock.
Fortunately, I didn't need it sooner.
I order a package of 12 pieces and got only one (1), refuse to send me the rest, refund unacceptable
Products used:
Orbit 26062 Sprinkler Guard Donut - Plastic
They said is a package of 12 and they sent only 1.
Sent wrong part after much explaining of size and situation. Won't allow return or exchange. Pushed me off to the manufacturer. Bad business.
Found my product and received ahead of estimated time as it was apparently back ordered. Will order again from them.
I have purchased several items through PlumbersStock for my new house. Every item is high quality, shipped fast and well packaged.
These valves were hard to find and at a good price. I will purchase more in the future from (plumbersstock.com)
Be Safe!
Very easy and quick online transactions. I have them bookmarked and order fairly regularly. I would recommend this store to everyone.
Way too expensive. Doesn't give USPS option
Otherwise, did have in stock what they said they had
Did ship in two! Boxes... three aerators.;(
The Moen(Chrome) Wand was exactly what I wanted. The one I had was 11 years old. The faucet water flows-out smoothly, now. Thank you.
Excellent! Will Purchase again from PlumberStock they have everything I need! Shipping fast - transaction smooth - no problem!
My order arrived just as expected. Thank you Plumbesstock for the quick delivery and great customer support.
Site worked. Stuff shipped on time. Nothing broke. Bought a gun with the savings. Shhh. Our secret. Haha :)
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Buy plumbing supply online wholesale, as well as tools, sprinklers and HVAC supply. Save on plumbing with the home improvement experts at PlumbersStock.com.
