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PlumbersStock has a rating of 3.0 stars from 218 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PlumbersStock most frequently mention customer service, credit card, and lead time problems. PlumbersStock ranks 6th among Plumbing sites.
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Ordered a Toto neorest rs toilet/bidet combo for our new under construction home. Haven't install yet, but checked all boxes and all is good. Impressed with the price and service of PlumberStock
My experience with PlumbersStock was miserable from start to incredibly bizarre finish! I ordered a part on their site for $14.03 including shipping on 10/20, but when it hadn't shipped 8 days later I emailed them. They did respond, but gave no apology or explanation, just assured me it would ship in 24 hours. When it still hadn't shipped 3 days later, and the site still said the order was "Processing," I emailed them again. This time there was no answer, but I did finally receive it the next day. Sure enough, it was the wrong part! So I emailed them again, and to assure a quick and easy exchange, I gave them the exact catalog number for the part they sent me, and the model number it fits, which was one digit off from mine. Simple mistake, simple resolution, right? Nope, they did what so many companies do these days, make the return process so onerous they hope you will just give up! They wanted me to send pics of the part, and the packaging! When I complained, they insisted it was their "Policy," but it was not stated anywhere in their published return policy! They also told me they would not pay the return shipping because "this falls under a regular return!" What!? They consider them making a blatant mistake a "regular return," like it was my fault? Obviously I wasn't going to get anything close to a competent or professional outcome from this company, so I was forced to start a chargeback through my credit card, all this over $14! BTW, to this day the site still says my order is "Processing," and all the links on the page send me to a dead page. They can't even make sure their site works correctly! How in the world can a company be this incompetent and corrupt! I finally received the part quickly and professional from their competitor. So I suggest anyone else do the same first, before they are forced to deal with the worst customer service on the planet!
Plumbersstock is the best. I just got my third order from them and the prices were straight up the best I could findAGAIN!
Placed my order on November 12th. Waited, waited... waited. Called to check on status. I was told I'd receive an email update, but that they were still waiting on 4 items. (Don't know if I'll ever receive an update...)
I was told they'd contact their supplier, and have the items that they were short, shipped direct to me. The rest of the order was to process and ship out in a couple days. I've received the items from their suppliers directly, Dec. 2nd and 3rd... still waiting on the shipment from PlumbersStock.
On Dec. 11th. Contacted again, they say my order will ship in the next 3-4 days, after I told them cancel anything they were waiting on, at this point I don't care what they're short. I've received close to a dozen orders from others since this time.
Definately don't keep you updated on order process, but at least they answered the phone.
Time will tell with this company, as they don't appear to have any concept of the word. Hope my order arrives soon, as we await to finish outfitting one of our vehicles with some tools & a couple parts from here...
Here's a Follow-Up: I Called again today. December 19th, amazingly, they answered... I was told December 11th, my remaining 10 items would ship out in 3-4 days. Still nothing however. My account still shows processing... So I ask customer service agent what's the hold up, when to expect shipment?... last week they had everything but a water heater kit, this week they're lacking several items to complete my order... Every week it's a different story... longest wait, worst experience I have ever had. I even told them last week to ship me what they had, send the rest when they get it... no problem they said,... but I'd still have to wait the 3-4 days before they could ship what they have... Same shuffle today... wait 3-4 days and they'll ship...
Frankly I'm tired of a company that can't deliver and makes empty promises."
The part did take a little while to get here but obviously a high quality item
Not happy with customer service... was hung up on... He claimed he was in Utah but highly unlikely
I ordered a LuxPro PSP511LC 5 & 2 Programmable Thermostat, SKU: 6690, on 11/11/2021 from their affiliated website www.plumbersstock.com.
Today is DECEMBER 2nd, 2021!
Their website says: "In Stock and Ready to Ship". The order confirmation said: " Shipping Method: Economy Standard Estimated Processing Time: 2 days".
I've waited and waited and NOTHING.
Today I finally had enough, and their website doesn't allow you to track anything, so so I sent them multiple text messages, as requested on their website, but nobody bothered to reply to them.
I called the number provided, and waited for 40+ minutes, only to be told that:
1. They don't have it in stock (which is in contradiction to their email confirmation AND website, which says it's in stock and will be shipped in 2 days!)
2. They don't send out ANY notifications when an item is not in stock, and I, the customer, need to call them to ask about the order!
3. She was going to "check with the manufacturer", and after putting me on hold for another 15 minutes, the line was rudely disconnected!
This seller needs to be reprimanded and fined for their lousy (no) service and terrible practices!
I believe that this seller should also PROVIDE AMPLE COMPENSATION for their lack of care, service, and product. Their negligence has caused us pain & suffering by NOT being able to have HEATING IN OUR HOUSE for the duration, and now, I have to source out a new place to buy this thermostat!
Sellers like this need to pay for their negligence and disregard to other people's lives!
* www.plumbersstock.com is the official website of Southwest Plumbing Supply 690 N Main St, Cedar City, UT *******- 5128, Tel: *******464
Tip for consumers:
STAY AWAY FROM THEM!!! These type of sellers need to disappear!!!
Products used:
NOTHING WAS EVER SHIPPED TO ME!!!
Product was good but it took longer than expected to receive it
This was the best price I could find online for this item. But the shipping was dreadfully slow.
Awesome staff who patiently took care of my order problems right away.
Great price and service! I will be back again for more A/C related parts.
Shipping a little slow, but product is as described and works great.
Works as advertised, easy to install, looks great. Would buy again if needed.
Very contemporary-company delivered the faucet within 5 days after ordering
Product delivered on time. Easy ordering.
Will use PlumbersStock more often
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