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PlumbersStock has a rating of 3.0 stars from 218 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PlumbersStock most frequently mention customer service, credit card, and lead time problems. PlumbersStock ranks 6th among Plumbing sites.
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Ordered a Toto neorest rs toilet/bidet combo for our new under construction home. Haven't install yet, but checked all boxes and all is good. Impressed with the price and service of PlumberStock
My experience with PlumbersStock was miserable from start to incredibly bizarre finish! I ordered a part on their site for $14.03 including shipping on 10/20, but when it hadn't shipped 8 days later I emailed them. They did respond, but gave no apology or explanation, just assured me it would ship in 24 hours. When it still hadn't shipped 3 days later, and the site still said the order was "Processing," I emailed them again. This time there was no answer, but I did finally receive it the next day. Sure enough, it was the wrong part! So I emailed them again, and to assure a quick and easy exchange, I gave them the exact catalog number for the part they sent me, and the model number it fits, which was one digit off from mine. Simple mistake, simple resolution, right? Nope, they did what so many companies do these days, make the return process so onerous they hope you will just give up! They wanted me to send pics of the part, and the packaging! When I complained, they insisted it was their "Policy," but it was not stated anywhere in their published return policy! They also told me they would not pay the return shipping because "this falls under a regular return!" What!? They consider them making a blatant mistake a "regular return," like it was my fault? Obviously I wasn't going to get anything close to a competent or professional outcome from this company, so I was forced to start a chargeback through my credit card, all this over $14! BTW, to this day the site still says my order is "Processing," and all the links on the page send me to a dead page. They can't even make sure their site works correctly! How in the world can a company be this incompetent and corrupt! I finally received the part quickly and professional from their competitor. So I suggest anyone else do the same first, before they are forced to deal with the worst customer service on the planet!
For the first time i ordered product here and I got my delivery last night without any issue. I will place more order soon. Keep it up folks.
I ordered $1300 worth of Delta faucets from these people. I ordered 6 items that were all polished brass. No chrome, no brushed nickel, no antique bronze, ALL polished brass. In ten days I called and asked where my order was, I got NO emails> nothing from these idiots showing that the stuff was even ordered. They said it would arrive next week. The next week went by and I got nothing. I called again on Friday and they said it was shipped.The following week on Tuesday it came(been 3 weeks now) and I started looking at the items. I was opening the boxes and I see one of the items are chrome a Roman tub trim. The handles for the tub valve were POLISHED BRASS, so why in the hell would I want CHROME tub trim? I call the company up and they pretty much said screw you! They said it would be another 2 weeks minimum to get the brass trim and I would have to pay the difference. I am a plumber and I was to install these items the week before they came so I could not wait 2 or 3 more weeks. They said I could get the items in 3 days, but I would have to pay almost $400 to do that, and it was their mistake. If anyone has the president of this company's phone number I would like it. If you would like to WAIT forever for your order, NOT get what you order, and get NO satisfaction if THEY send it wrong call these $#*!s up> they can help you.
I have been eyeballing a Moen kitchen faucet for weeks. I wasn't sure how Plumberstock would pull through, but the order process was smooth and the faucet arrived when I expected it.
I recommend this online store to most my friends. They must have it all, Incredible---Good quality products and the customer service to back it up!
Fast service. Wish the colors options were on one page, but I found the color I searched for and got a confirmation it shipped today!
Yes, I am saying a toilet is beautiful. I ordered the Toto Drake 2 and it looks amazing on my newly tiled floor. And guess what? It works great too!
Customer service was friendly, patient and quick. Everything I expect. Thank You Plumbersstock for the quick delivery.
I can always find something beautiful and of good quality at a great price. More than the usual brands, always a nice surprise, thanks!
Fast delivery. Pictures were lack-luster, but spec sheets and manuals that I found next to the product were very helpful. Product arrived as stated.
The only place that I could find what I needed. Had some interaction with customer service & they were really helpful & very nice.
Good company to order from and saved me money on part. Installation of this part would be best left to experienced plumbing capable person.
I'm surprised how fast my order arrived! I wish the post office didnt hold may packages though. I could have gotten this yesterday.
Almost impossible to contact Moen for a replacement part. On plumbersStock it was easy and fast. Received part in reasonable time.
Ordered parts for my Moen faucet that were not available locally. OE parts at a great price fit perfectly.
I received my order last friday. Packaging was good and the tools i ordered came exactly the same. Can trust this site :)
Seamless process order to delivery. Good experience. OEM parts fit perfectly. Notified me of parts journey.
Products used:
Hydrant heads and repair kits.
It's been 8 months, yes 8 months, since I ordered my Moen Transfer Valve Trim and I keep on getting the same run around from their customer service reps. This trim piece was holding up the completion of our master bathroom shower for 6 months, then I just gave up and purchased the trim piece in a different color and painted it a matte black.
At the beginning I was told this item would arrive in 16 days. I followed up when it didnt show up and they blamed it on the manufacturer and it would be delivered in 2-4 weeks. Every week, I checked the status of the order and three weeks later I noticed two were available in their NY warehouse and it could ship within 1-3 days. I immediately called Plumber Stock to ask them to ship one to me. They confirmed and said that I would receive it within 5 days. Guess what happened 5 days later... correct, it never showed up. They then claimed that they were notified by their "partner vendor" that they also no longer have the item in stock and it will take 3 MORE WEEKS before it would ship out to me. Get this,, now they charge me for the product before it even shipped!
Now we're 8 weeks after purchase date and my emails are getting returned to me. Not one, but two emails were returned to me. Five days later, I get an email telling me they are backed up with orders and they will address my concern "shortly".
Many calls on hold for hours on end & emails full of excuses went on for 6 months and I just gave up and as mentioned before, purchased the trim piece in a different color from Amazon, and painted it a matte black.
No one should ever need to deal with this type of customer service, or lack thereof. Plumber Stock should NOT be able to take customers money and fail to deliver the product for this amount of time. Unfortunately, now every time I step foot into my master shower I have this memory of this awful experience with Plumber Stock. I hope no one out there ever has to deal with the vendor like I have over the past 8 months. Steer clear of Plumber Stock! There are plenty of other great vendors out there. At this point, all I want is my money back.
Tip for consumers:
Don't use this site. They don't deliver.
Products used:
Product purchased never showed up.
Nowadays i prefer to buy plumbing tools from online store Plumbersstock than my local store. Reason is simple - Fair Price and Good Customer Support.
I am doing something I almost never do – I am writing to voice my UTTER DISGUST. I ordered toilets over 6 weeks ago for one of our very influential clients. I was told they would be 2-3 weeks.
I called the company every week for the past 3 weeks and emailed the company to see where they were and to check on my delivery since the 3 weeks had elapsed and no toilets.
Last week all of a sudden I see a REFUND to my credit card for the full amount. I called and was told they "tried" to email me to say they didn't charge me the shipping fees on the order of $150 and since I didn't respond the order was cancelled – just like that. I had to call the architect and explain that the company just cancelled on me without even so much as a courtesy call after I waited 6 weeks for this. How professionally embarrassing for our company.
Now I have to wait an ADDITIONAL 4-6 weeks to get them from somewhere else. All the customer service guy kept saying is we emailed you its not our fault you didn't see it maybe its in your spam (checked and it was NOT) my client has NO toilet in her master bathrooms for over 2 months now. First of all they lied about the lead time on the site it was NOT 2-3 weeks they are 4-6 weeks.
DONT USE THIS COMPANY THEY ARE NOT COMPETANT
The product came but is too delay, I don't why, the next time i"ll check, how long for the delivery.
Answered my questions, and was very pleased with the service! I received the item same day I inquired about it.
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