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PlumbersStock has a rating of 3.0 stars from 218 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PlumbersStock most frequently mention customer service, credit card, and lead time problems. PlumbersStock ranks 6th among Plumbing sites.
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Ordered a Toto neorest rs toilet/bidet combo for our new under construction home. Haven't install yet, but checked all boxes and all is good. Impressed with the price and service of PlumberStock
My experience with PlumbersStock was miserable from start to incredibly bizarre finish! I ordered a part on their site for $14.03 including shipping on 10/20, but when it hadn't shipped 8 days later I emailed them. They did respond, but gave no apology or explanation, just assured me it would ship in 24 hours. When it still hadn't shipped 3 days later, and the site still said the order was "Processing," I emailed them again. This time there was no answer, but I did finally receive it the next day. Sure enough, it was the wrong part! So I emailed them again, and to assure a quick and easy exchange, I gave them the exact catalog number for the part they sent me, and the model number it fits, which was one digit off from mine. Simple mistake, simple resolution, right? Nope, they did what so many companies do these days, make the return process so onerous they hope you will just give up! They wanted me to send pics of the part, and the packaging! When I complained, they insisted it was their "Policy," but it was not stated anywhere in their published return policy! They also told me they would not pay the return shipping because "this falls under a regular return!" What!? They consider them making a blatant mistake a "regular return," like it was my fault? Obviously I wasn't going to get anything close to a competent or professional outcome from this company, so I was forced to start a chargeback through my credit card, all this over $14! BTW, to this day the site still says my order is "Processing," and all the links on the page send me to a dead page. They can't even make sure their site works correctly! How in the world can a company be this incompetent and corrupt! I finally received the part quickly and professional from their competitor. So I suggest anyone else do the same first, before they are forced to deal with the worst customer service on the planet!
I purchased an expensive toilet from Plumber's Stock on line. Their customer service immediately contacted me to answer any questions I might have. We held an online chat and all of my questions were answered honestly and diligently. The order was placed and 4 weeks later, my new toilet arrived. Plumber's Stock told me it would take up to 4 weeks to receive the toilet. This company went out of their way to repack the toilet wrapping it in thick plastic sheet and then putting a foaming agent all around the toilet to fill the box completely. That toilet could be dropped from a 2 story building an nothing would happen to it the way they took care to encase it in foam. I couldn't be happier with my purchase and Plumber's Stock was 100% true to the transaction. Their Customer Service was tops and constantly in touch with me to assure I was satisfied throughout the process. Would definitely do business with them again.
This company runs scams I am fairly certain. I input credit card and paid, the payment on my CC statement shows it went through fine. These guys called me and said my payment hadn't gone through and I needed to send a cashiers check or money order. Two ways that aren't easily refundable when/if the product arrives and isn't working. The price is a significantly lower price than elsewhere, assuming so people jump at the deal. I wouldn't trust these guys at all. All customer service people I spoke with were rude, and I am positive were in India. Thought they said they were in Utah. Not a chance. Beware!
The cartoon arrived promptly a day pr so sooner. It arrived in excellent condition. Haven't installed as of yet.
I had actually purchased this item from another online retailer but returned it as Plumberstock had a much better price. The difference in cost paid for the wall flush control and with some left over. When that order arrived it was simply in the carton, which was a bit deformed and squished but not broken open or torn. The delivery from PS was in the carton but it also had additional cardboard corner reinforcements around all corners and was strapped together in all directions with mesh strapping. No squishing! Looked like new!
The first time I ordered I didnt get an email confirmation. I freaked out and called customer service. They confirmed my order was received and emailed me a confirmation. This last time I ordered I did get a confirmation so it looks like they fixed things. BTW, cant beat their prices!
Beware! They never email a confirmed order, they do not recognize your order after payment. You actually have no proof of the order except for your credit card or paypal account. You will definitely not receive the merchandise. I finally canceled and after 3 weeks have not received my refund. Opened a case and I will see how that goes. 3hours of my time over a simple order. SCAM
Products used:
Plumbing
I had a pump go out in one of our buildings today. I ordered my last pump from these guys and ordered another one today. It was in stock and trackings got it delivering by the end of the week. Just in time for the new tenants to move in.
I thought I was shorted an item on my order and I called customer service. A young man helped me separate the items in the box. Fortunately for me, the small bag I was looking for had stuck to the bottom of a package I had previously retrieved from the box. He was very patient with me and thoughtful, even though I was at fault. Thank you, young man. You know who you are.
Excellent service. So knowledgeable and willing to help. I do a lot with pvc irrigation, etc, on my little acreage and they always have the right parts and the right expertise to help me get through my irrigation quandaries!
I needed a new and cheap showerhead. I googled a few things and found this site. Looked legit and so I ordered. Everything went as expected and installation of my new showerhead was easier than I thought it would be.
I asked if this was the right part and was told it was, and it wasn't. It took weeks to get here. Neither was a horrible deal. But then I hd to spend $12 to send it back. That doesn't make me happy at all.
Ordered a chainsaw & got a disc assembly. NO one will answer the phone. Bought on amazon & it says company requires a RGA form for returns and can't get it because NO ONE responds! Packing list also uses someones pivate number and not "company" number
Tip for consumers:
STAY AWAY...SCAM!
Products used:
What was supposed to be a chainsaw but was a circle blade assembly.
I ordered 4 water meters and paid with our Home Owners visa card. They said it was a fraud. That is a lie.
Tip for consumers:
Absolutely will never do business with this company.
Order and paid for sink on line. Stock was good and no one called to notify it was on backorder. I had to call. To date, nothing shipped. They did offer to refund my money, and I requested to wiait.
Problem is, they keep you in dark.
Ordered jensen cabinet when it arrived wrong size what a hassle to return. The specifications on website were wrong. Then I ordered from them again now they tell me it wasn't paid for but transaction through paypal clearly shows payment. Never received order conformation and she kept asking for order conformation number that i don't have. No need to deal with them again. If i were Jenson I wouldn't let them be my supplier. Move on and buyfrom another manufacturer,
Tip for consumers:
I wouldn't use them again 2 messed up orders
Products used:
nothing
Placed an order December 15th it said it should be fulfilled in 7-8 days it's been 3 weeks I still haven't gotten a shipping confirmation and I can't get ahold of anyone in their customer service department. I would NEVER order from them again!
I made a mistake and ordered the wrong thing. Lucklly they have a good return policy and didnt charge me reshelfing fees. Got my money back and customer service helped me get the stuff I was looking for.
I received a shower body handle that I did not order. As a matter of fact, I ordered nothing from Plumbersstock. Credit card was charged immediately.
AJ
Port Washington, NY
Products used:
None. Item sent was not ordered.
My wife has a thing for Delta. We have Delta sinks and faucets in all our bathrooms and our kitchen. One of the faucets started to leak so my wife asked me to buy a new one. I hoped it was under warranty and called Plummerstock to double check. Sure enough it was and they told me how to get my faucet replaced. Im sure they could have talked me in to buying a new one, but they didnt and were very helpful.
I have tried calling, leaving messages and texting for over 4 months with no response. I do believe after reading reviews that this company is a sham. Do not order things from this company.
Never been disappointed with their customer service. Prices are affordable. Bought a few things over the past year or so and they continue to be my go to site.
I ordered a part from PlumbersStock on Tuesday, August 10,2021 and paid for 2-day delivery. After completing the purchase, they indicated I would receive a copy of my Invoice by email. Today is Thursday, August 12 and I hadn't heard anything from them (expecting to receive the item today). I called and a guy answered the phone but I could barely hear him because it sounded as though there was a party going on. Anyway I asked about my purchase and he said he'd send me a copy of the Invoice along with tracking information, saying the item had shipped.
I received the email and much to my surprise, the 2-Day shipping I paid for turns out to be SIX DAY SHIPPING - the part won't arrive until Monday, August 16th!
I called back and emailed them asking what was going on but haven't heard back - pissed!
Tip for consumers:
Avoid!!!
Shopped here for a couple things for around the house to save some money on future upcoming projects. Plumbersstock has been an invaluable and inexpensive resource. Thank you so much!
It seems everything I need for my home is on this site. I was going to order a couple of things from another site, but these prices were 15-20% cheaper! They seem have it all!
Worst business I have ever dealt with. Ordered a unusual sized a/c register. After placing the order noticed that it would take over 20 days for the item to even ship to my house. Contacted plumbers stock and they informed me that they cannot cancel the order cause it was already placed with the manufacturer. I recited their refund and exchange policy to them which clearly states, " Orders can be cancelled at anytime before shipment. To cancel your order, please contact our customer service department. There are no cancellation fees as long as the product has not been shipped. If the product has been shipped it cannot be cancelled. The customer will need to receive the item and follow the return policy.". So they then proceed to tell me they are rerouting the item to their store and then once it's received they will refund me my money. My refund has nothing to do with the item being sent to them, they can refund it without having the item based on their policy.
***be warned shop with someone when***
***worst experience I have ever had ordering anything ***
Products used:
A/c register
Been here twice. Both times they were most helpful and friendly. They took my list of items and filled it for me. No digging through bins and trying to find what you need
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