Plumbworld UK

Ordered shower which was an easy and fast process. However when came to fitting realised that the shower head was missing rom the box so contacted customer service via email and they immediately organised a direct delivery from the manufacturer to correct.

I purchased matching shower and taps in brushed gold to find out my wall wasn't thick enough to take shower so had to change it. Although you have to sort out your own returns this was easy enough (I used parcels to go) what I was disappointed and felt this let the company down was the estimated delivery time from DHL which was 3 hours late. A second occasion I found out I had purchased a sink and unit without a waste or plug. Customer care were very helpful sent me a photo of the matching plug again let down by DHL I paid for next day delivery which it did come next day but again about 3 hrs late do the plumber had left and had to return next day. Also it would have been helpful when ordering the sink/vanity unit if I would have been prompted to buy the waste and plug at the same time while online and not finding out at the time of fitting that I didn't have them.

10 days delivery the website said, 4 weeks later I cancelled my order. Communication is non existent unless you call, then all you get is lies, I do wonder what made me so special that my Mira shower tray was made to order! Went elsewhere and got the same shower tray in 4 days. Gets one star as I can't leave a review with no stars

Lovely sink. Well packaged and delivered in good time.
The price was cheaper than any B&Q like store which made it worth the the day wait for
It to arrive.

Left with faulty LED on bath after informing them I waited 48hrs still no response from the manufacturer. Plumbworld yes sir sorry sir someone will be in touch. Wish I had seen Martin Lewis reviews before I wasted my money. Not worth the hassle. It doesn't and won't work.

Delivery system was very bad. And the Essentials Quadrant Enclosure Seal set is incomplete when they delivered to me actually I collected it from the depot because they failed to update me for delivery of my item. Really disappointed.

This company advertises things on ebay which they do not have in stock, and even when they are telling you it is discontinued they are still advertising more than ten items available. They do not reply to emails and will only respond when ebay get involved. They don't answer telephones blaming covid-19, however other companies are diverting telephone lines to ensure great customer service something Plumbworld don't seem to care about

Needed a replacement pumped shower. Plumbworld had it cheaper than everyone else. The dispatched it quickly and communicated this promptly. Unfortunately the courier didn't deliver this until 8.30pm on a Friday night, which I wasn't happy about, but this was not their fault!

I was very happy with it the cost of bathroom and the quality was very good indeed my taps very imprest got the plumbing bit with it like I side very happy if you r thinking of getting any think from them I would again.

I purchased a Architeckt Dakota Basin Mixer Tap in April 2016 and it sat in my spare room for at least a month before it got fitted by the plumber. 13 months on the tap started creaking like an old door. I contacted Plumbworld and they said it was out of warranty, it only had a year. They have since changed the product code online and state it had a 5 year warranty! I call again 15 months on and I was told I would need to purchase a new cartridge. Cost £20. I asked if they could meet me in the middle with the cost. NO, free post was the best they could offer. So in summary if you are happy for this nice looking tap to last for 12 to 13 months, then its a good purchase. If you are looking for something to last a little longer, look elsewhere.

I phoned before ordering to get information about a product I was ordering on the internet. The agent convinced me to order with her on the phone instead. When the item arrived it was the wrong colour so I phoned to change it. I spoke to a very rude agent who talked over everything I tried tro say and told me it was all my fault for ordering the wrong thing. I tired to explain that I hadn't realised there was more than one colour and the sales agent hadn't asked me about it. But apparently I should have known this so they weren't going to take it back unless I paid postage. One of the worst customer service experiences in my life.

First time I used them. Quick delivery. No issues at all. I actually changed my product and they were to give refund and order different item. Overall good.

Their plumbers have proper knowledge of tools... Fixed our kitchen water walls in a day without a mess... 5 starts to their efficient workers and customer service.

Pay for a specific delivery day to work around your life and they deliver when they feel like it. No understanding of the issue from customer services. I lost a days work. Thanks a lot plumbworld.

Purchased 2 bathroom cabinets
When the plumber came to put on one door it was chipped
Customer service said as it was installed they would not exchange the door as they dont keep parts but I could buy another unit a a discount
They operate out of a warehouse with no customer interface and dont seem to care
Would not use again

If you are looking for good customer care or on time delivery then this is definitely NOT the site for you! I recently ordered several large items from the site expecting a next day delivery service which is constantly advertised at the top of their website through out the order process and even at checkout I was charged I large delivery fee which I had not issue paying as I was expecting next day delivery which was still front and center on their page. 5 days later I have had not correspondence and have had to wait 30 mins on hold to speak to a customer service rep as their on line chat facility just gives you a phone number to call. The customer service girl (Sarah) just said if next day delivery was available it would of been shown as an addition option to pay for and that I would of know this had I read all of the websites terms and conditions before ordering (which Sarah assured me she does before ordering anything online) Personally I don't have the time to do that but hopefully this review will help others in my position. Only given two stars as goods have not yet arrived and I live in hope that at least these will be as advertised.

DO NOT BUY FROM THESE! I brought a mixer shower from these cowboys. Im not happy with the poor quality of it. Its cheap and doesn't work... customer service told my in not so may words, TUFF...

Great prices quick delivery kept advised on tracking of postage item was exactly what was ordered instructions were easy to follow.

Good quality bathroom suite, very reasonable, first cistern was cracked, they sent a replacement within 2 days good service.

Good product range at competitive prices and prompt delivery. The kitchen sink range and taps was awesome

Good and quick service. Had an issue with part of my order and it was sorted easily. This is good customer service. Plus competitive prices.

I often visit your stores. I buy everything. You are great professionals. Thank you. Have a nice day!

Good website, easy to browse, easy to order, smooth transaction, quick delivery, good communications about the order/delivery. Excellent.