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Plumbworld UK has a rating of 2.7 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Plumbworld UK most frequently mention customer service problems. Plumbworld UK ranks 19th among Plumbing sites.
Ordered shower which was an easy and fast process. However when came to fitting realised that the shower head was missing rom the box so contacted customer service via email and they immediately organised a direct delivery from the manufacturer to correct.
Going to be contacting Plumbworld direct, as we need to have the taps replaced, and for someone at Plumbworld to be responsible to pay for a plumber to carry out the work..
Shower enclosure and tray ordered.
Went through there internet service with which i chose a corner shower i was prompted to tick a box for a compatable tray, which i did.
Order delivered on time, tray fitted panels on wall fitted. Enclosure did not fit i called to explain problem and they blamed me and said i must of ordered in incorrect tray, but i explained i ticjex there box for compatable tray and basically cakled me a liar. And said i eould need to return encloser via courier at my own expense and pay foe a new encloser ans could only have a two door with the tray i had fitted vut rhe one ordered is a single door one. My customer is most upset. Plumbworld is a very unhelpful company. I have ordered another encloser from victoriaplum. Steer clear of thos company.
Never buy from plumbworld
I Bought all clock room item from plumworld. Shower enclosure and tray, shower trap, basin vanity unit and toilet it not quality item specially shower enclosure very cheap quality ( hydrox). Half of the item i hadcto send it back to them by paying return delivery charges (£ 30) for item to courier company. And they took 3 week to refund my money back. First when i order shower enclosure 760 mm ×760mm then said it out of stock after they took order and money from me. I have been told find alternative. When i told them not happy with service. They threaten me cancel all my order by ( JAMES MASTERMAN). Now i have learn lesson NEVER EVER BUY FROM PLUBWORLD AGAIN
Incompetent - DO NOT BUY - I STRONGLY SUGGEST YOU DONT BE DRAWN IN TO THEIR FALSLY ADVERTISED PRODUCTS - they advertise products and features under 'key information' which are not even available on the product, and then after I have wasted time, money on installation. Removal, their product and chasing them, there 'customer services manager' emails me to say its my fault,. Although they did advertise the product with the feature that it doesnt have, it is my fault for not checking the goods on receiving the, sorry but if a apparently reputable website advertising a product as 'dispenses hot & cold water' under key features then why would I have to check on receipt that the 20 or so features advertised are actually correct - thats their job. Now after receiving and having installers round they are refusing to refund. Credit card charge back. Reported to ASA. Have evidence in the way of screen shots time stamped and dated from their website showing the falsely advertised features. DO NOT REMOVE THIS REVIEW
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