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Plumeria Swimwear has a rating of 3.7 stars from 458 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Plumeria Swimwear most frequently mention customer service, good quality, and last week. Plumeria Swimwear ranks 11th among Swimwear sites.
I ordered the magnolia bikini in black on Saturday. It arrived at lightning speed today (Wednesday) in less than one week! I tried it on immediately. I read a few reviews that noted the suits run small so I ordered the L in both the top and bottom to be on the safe side. I'm typically a US size 6,27-28 in jeans, and 36 B so would normally opt for a medium. The large fits perfectly and looks great (boyfriend agrees too). I cannot wait to wear this on my vacation to the DR! Last but not least, I must admit, I found Plumeria via Instagram. And am generally skeptical when buying off ads, but this suit was too unique to not give it a try. Glad I did!
Hopefully with enough reviews people can see how things work and decide for themselves. Plumeria is constantly on discount and only accepts returns for discounted items as store credits. What they do t tell you is that a store credit is the same as a discount in their system. This means it cannot be used in another discounted item purchase. Essentially forcing the buyer to pay full price for an item after purchasing a discounted item (no matter the reason for return). I don't recommend purchasing as their products are average at best in my experience, but at least be aware of how their business operates when you order.
I ordered the Velvet Coral 'trouble in paradise' and the Blue 'Lisa' one piece. Both in medium and they fit me perfect, I'm petite build and wear size 8-10 AU clothes. The Velvet Coral bikini is beautiful and very flattering, makes my boobs look great! I had a problem with the first order of the Lisa one piece however Plumeria responded immediately and replaced the item. AWESOME. So happy with the quality of the swimsuits and also with the responsiveness of the company. About to place another order. Would love to add a photo but it's dumping with cold rain in my home town south of Melbourne right now!
I cannot find words to express how amazing, helpful and kind Plumeria Team is. I have never seen such professional customer service. Not to mention the quality of bikinis, which is incomparable I couldn't recommend their bikinis more
Products used:
Bikinis
I have seen Plumeria Swimwear Insta account when my friend shared her recent purchase. Immediately i ordered few lingeries, as expected product reached on time and the packaging is so good. It looks super gorgeous, nice color and the quality!
I found this company on Instagram and I was blown away by how beautiful their bathing suits were. So I went on their website and ordered two suits. We had some miscommunication in the beginning. My suits came in with one bottom significantly smaller than the other. I mentioned to them about the situation, and they were willing to send me a right one without any trouble. They even covered the shipping cost. I would recommend this company who wants to have a cute swimsuit for their summer holidays. The design is sexy, the color is vibrant, great material and if you order the right size, the material doesn't cut into your skin and create unwanted muffin top.
I order online frequently. I have to be honest I was hesitant to order because of the reviews... I read quite a few stating poor shipping and small sizes. I ordered the trouble in paradise suite Tuesday before Memorial Day weekend with the free shipping code and received it today just one week later (over a holiday weekend). The company is easy to talk to with the online message system. Also, they have size charts for every suit that you can easily follow to get the right size. LOVE!
I bought my bikinis from Plumeria two weeks ago and the products fit me perfectly. I also wanted to mention that the CSS people are also great. They always try their best to help us. Highly recommended company!
After reading my first review, the actual owner of the company reached out to me not only to apologize but to try and get the item to me at my vacation destination. I was completely blown away by the level of desire that the owner of Plumeria had to make this right! It isn't everyday that a company actually steps up to do the right thing and it was truly a breath of fresh air! While mistakes in any business will take place, Plumeria owned the mistake and did all that they could to rectify the situation. I will gladly do business with them anytime! Thanks Plumeria!
Plumeria does have some good items that are unique and well priced. That's the good news.
Here's the bad news...
This company has absolutely ZERO concept of what good customer service is. My order, placed in early February, arrived on time. My wife loved a couple of the two-piece swimsuits that I had picked out but needed an exchange on one of the tops. Simple right? Wrong.
After a 45 minute online chat to approve the exchange and explain the process, i was finally able to get the exchange started. 45 minutes for this? The reason is that they have no ability to field a phone call. I asked that they call me and the representative said "we don't have phones" to which I replied "everyone has a phone, you could call if you wanted to but are choosing not to."
I FedExed the exchange to plumeria and it was delivered to them on Feb 23rd, plenty of time to get the exchanged item to me by March 6th, when we needed it. I contacted plumeria on Feb 28th because I had not heard anything from them regarding the return. They had no idea where the package was! After trading emails (again because they don't believe in a customer service phone line), they did find the package. I explained to the person helping me, Joan, that we absolutely needed the exchange by March 6th. It took me asking her three times before she even addressed this aspect. She explained that I would have to pay $10 additional shipping, whatever, I just wanted the product on time and Joan said it would be here. I finally get a shipping notification and the package will not be here until a day or two after I expressly said I needed it.
I feel for the owner of Plumeria. In reading about her, she sounds like she wants to build a great company. It's too bad the people she has as the "face" of the company have zero desire to provide any kind of customer service! I hope, for the owner's sake, they fix this. With so many options for apparel, I will go to a company that value's their customer's and provides basic customer service.
Tip for consumers:
Don't count on the returns/exchanges at all!!!!
I was disappointed with the top I got— it was a different color than I saw on the model— so when I got an email a few days later to write a review, I vented a bit about the color. I was contacted within the hour about what was wrong and how they could make it better. After a few email exchanges, they decided to send me a whole new bikini set and I had a notification of shipment before the of the day. The new suit came and it looks fantastic!
Thank you for caring about your customers, Plumeria!
Hi All,
I have purchased a beautiful Magnolia bikini, unfortunately I have lage 32 F natural boobs therefore the wire under the bra was too soft and was not holding the bra in one place.
I will advise plumeria to replace this wire with something stronger.
I have returned the bikini as advised by Plumeria, it was posted on 30th June 2021.
Today's date is the 8th of August 2021 :(( (
I still have not received my return funds even though I have emailed Plumeria a few times to check if they receive the return parcel.
Looks like now I am with no bikini and with no money on my account.
Kind regards!
Upset Customer
Tip for consumers:
Please check carefully the return policy, obviously my parcel gone missing and Plumeria probably did not receive it but I feel they should have advise me to post it with a tracking rather than 2 nd class post.
Products used:
Bikini
I can't give 5 stars because i couldn't get the sizes I wanted, but Joan was beyond what I expected from any company these days. She emailed me and kept in contact until it was resolved. No 800#s or waiting on hold or re-explaining. She just made it so.
I came to know about PlumeriaSwimwear through my close friend in Miami. She always do a lot of online purchase, When we met at Cocoa beach i saw her bikini when i asked about it she showed this beautiful site and i made purchase right away lol because i was super impressed. I got my purchase last week, vibrant color and great quality material.
I am a regular buyer of bikinis and lingeries from various sites and private sellers. To be honest, when it comes to quality material no one comes near to Plumeria Swimwear. Thats the reason why i spend some time to write this review. Usually i dont write reviews online. Very rare thing!
I ordered a beautiful suit that was just not the right coverage for my taste and when I decided to return it the customer support was fantastic! They allowed me more time for the return (I am in USA and it had to be returned to Turkey) to accommodate slower pandemic shipping times, and they were so helpful and generous in refunding my purchase. I will be shopping with them in the future!
I got numerous lingeries from this shop, since it's the first that has decent unmentionables that fit and have great quality. And the important part is: they survive in the laundry on the off chance that you place them into one of these defensive sacks.
It is one of kind swimsuit, make you feel like you are a movie star when you wear this. It has very unique sexy design that is very well made and embrace the your curve very classy and sexy! All women need to own this swimwear. I am taking this bikini for summer vacation.! ----- SUPER sexy swimwear! I LOVE it.
Love the way the bikini fit! I had accidentally ordered the wrong size bottoms after I placed my order, but emailed Plumeria immediately after. They got back to me super fast and changed my order to the correct size! Great customer service and super cute bikinis! Will definitely be shopping with them again!
No way! How I got this gorgeous swimsuit for a fair price? The Swimsuit I asked at Shopping Mall they said 300 plus bucks, but here I paid only $173 which is incredible. Almost same quality, design and the only change is color, but I like it. Thank you Plu <3
Plumeria has great customer service! Unfortunately the first time I ordered the bikini's they did not make it to my house and (I believe it was bc of COVID). Plumeria gave me a full refund. So I really liked the bikinis and tried again. Well this time I didn't receive the package so I emailed them and they emailed me right away showed me where my package was. Once again great customer service! I was able to find my bikini finally and it's stunning! Absolutely recommend them!
Material and the way the swim suits I ordered was made was not what I expected for the price. But really the biggest issues I had was after I sent in for a refund. I get a few days later respond with nothing helpful after sending emails multiple different times. It has been over 2 weeks since they received the return and I have not received a refund. Refund aside I'm appalled at how long it has taken and how bad the customer service has been.
Tip for consumers:
Customer service is slow and in my case has not be helpful
Products used:
Swim suits
Absolutely love these bikinis! I have bought so many swimsuits for swimsuit shoots and modeling and this company is amazing! They fit perfectly and the quality is excellent. If you have any questions about your orders the customer service is really quick to respond. Beautiful bikinis! <3
All swimwears are so amazing, very original cut! Despite the delay of 3 weeks, I am so happy to have them now for my holidays. There was a mistake in the order but the client service finds out rapidly a solution to remplace the wrong articles. I am really satisfied!
Thanks to the very gentle customer service the order process went pretty smooth, the support in merging my orders was perfect, the item was delivered much faster than expected and the lingerie looks just fantastic. It was a great pleasure to order at Plumeria.
They have so many different lingerie styles, cuts, and colors. They always look flattering on me and I do have some extra chub in the stomach and thigh areas. I'm saving up right now so that I can go on a lingerie shopping spree!
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Affordable Luxury swimwear founded and designed in Palma de Mallorca inspired by the beautiful Plumeria flower.
Hi Gloria, we are very sorry to hear you have a bad experience with us. We send the email automatically especially for order confirmation and Fedex does send us a tracking that we send to you. The problem comes from the Hotmail or Yahoo account it must be in Spam box. Our apologies for this situation. I will send you an email please do take a look in the Spam box.
Plumeria Swimwear Team