• Plumeria Swimwear

Plumeria Swimwear

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Overview

Plumeria Swimwear has a rating of 3.7 stars from 458 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Plumeria Swimwear most frequently mention customer service, good quality, and last week. Plumeria Swimwear ranks 11th among Swimwear sites.

11
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How would you rate Plumeria Swimwear?
Top Positive Review

“Extremely Pleased”

A B.
4/14/21

I ordered the magnolia bikini in black on Saturday. It arrived at lightning speed today (Wednesday) in less than one week! I tried it on immediately. I read a few reviews that noted the suits run small so I ordered the L in both the top and bottom to be on the safe side. I'm typically a US size 6,27-28 in jeans, and 36 B so would normally opt for a medium. The large fits perfectly and looks great (boyfriend agrees too). I cannot wait to wear this on my vacation to the DR! Last but not least, I must admit, I found Plumeria via Instagram. And am generally skeptical when buying off ads, but this suit was too unique to not give it a try. Glad I did!

Top Critical Review

“Using Discounts to Trick the Buyer”

Not S.
4/2/23

Hopefully with enough reviews people can see how things work and decide for themselves. Plumeria is constantly on discount and only accepts returns for discounted items as store credits. What they do t tell you is that a store credit is the same as a discount in their system. This means it cannot be used in another discounted item purchase. Essentially forcing the buyer to pay full price for an item after purchasing a discounted item (no matter the reason for return). I don't recommend purchasing as their products are average at best in my experience, but at least be aware of how their business operates when you order.

Reviews (458)

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customer service (79) customer support (16)
Thumbnail of user brandig23
California
1 review
0 helpful votes
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January 30th, 2018

The top to my initial swimsuit was a size to small, but thanks to the amazing customer service. I was able to exchange the top without any hassles. I would recommend Plumeria Swimwear to anyone looking for great swimsuits and exceptional service.

Thumbnail of user amis9
California
2 reviews
2 helpful votes
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October 28th, 2021

I placed an order on October 16th and I have not received a shipping status from them as of today. I sent them two e-mails and tried to connect with them using the messenger feature on the website three days ago to no avail. "Available now. 2-5 days delivered from Texas warehouse" is stated on the website.

Products used:
I’m your Gift Lingerie Top & Bottom, Eiffel Bondage Top & Bottom

Service
Value
Shipping
Thumbnail of user gabriellec8
Gabrielle C. – Plumeria Swimwear Rep

Hi Ami! We are sorry for the inconvenience sometimes technical issues come up! Will be happy to help you with this please send us an email ASAP with your name and Order ID! Info@plumeriaswimwear.com

Best regards, - Gabrielle

Thumbnail of user dollym4
Wisconsin
1 review
0 helpful votes
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February 24th, 2018

When I purchased the bikini, I sent mail to support team with the explanation that why I need this delivery quickly, and they responded quickly with tracking number, and I received my bikini on time. Thank you

Thumbnail of user robina179
Virginia
1 review
4 helpful votes
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April 21st, 2020

I bought a swimsuit in February and it wasn't shipped until 2 months later. I moved during that time and kept track of where the suit was, since I know the new owners of my place and could still pick it up. They never received a package and the Plumeria site said it wasn't delivered. FedEx says it was delivered, but again, no one has seen it. Plumeria refuses to send me a new suit and refuses to refund me. I literally paid $55 for nothing. Aboslute BS.

Thumbnail of user nataliej146
Virginia
1 review
0 helpful votes
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April 29th, 2021

I got introduced to Plumeria about five years ago and I must say there was no turning back from that point on. Goodbye Victoria's Secret, goodbye HandM! Plumeria pieces are by no means your regular bathing suits that you can buy at the mall. Everything from the way they are cut, to the beautiful sugar glam and crochet materials make them the most unique and simply the best in the market. I am naturally curvy, a size medium in regular clothing and I own about five sets from Plumeria and they accentuate my curves and small waist like no other. They are what I call my couture bathing suits which I opt for whenever I have a getaway to Miami, the Caribbean or south of Spain! A big shoutout to the customer service reps who delivered my bathing suits in time for my Miami trip a month ago! Plumeria never disappoints and I am forever a fan.

Service
Value
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Returns
Quality
Thumbnail of user natashaf18
North Dakota
1 review
0 helpful votes
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January 27th, 2018

When I saw Instagram Campaign by Plumeriaswimwear, I was impressed with model pics, and I really wanted to buy one immediately, but it took almost a month to convince myself to order since I never bought anything online except Amazon. I got my lingerie yesterday; looks good on me! Thank You!

Thumbnail of user wendyd503
Canada
1 review
0 helpful votes
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April 13th, 2022

I ordered 3 suits in January. One stated preorder March 10. It is now April 13th and each month they push it ahead a month. I contacted the company to ask to cancel as I have since had to buy other suits. My response simply said my apologies Love Plumeria. At this point they have my money and almost 4 months later I have nothing. So in a nutshell robbed.

Tip for consumers:
As order could not be sent I received a full refund

Products used:
None

Thumbnail of user pamik
1 review
0 helpful votes
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October 3rd, 2018

One of my cousin introduced this site to me. Since i believe her, i ordered straighaway without checking about this site and yes I landed into a great place. Excellent collection and deal. I am very happy with my new bikini.

Thumbnail of user elviram4
Germany
1 review
0 helpful votes
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April 5th, 2017

Good marketing on the homepage and on instagram for average stuff which isn't worth the high price. It was a big deception when I saw the real products. Real value 5 for a bikini. Strange conditions of return... the company forgot to add a return form which you have to add necessarily to get back the money. By mischance for them, they didn't send me the form in order. Moreover, I received the package from Turkey and was told to send it to California/United States to get a refund. As I live in Europe, it costs too much to be worth it and there is no information at all about the real adress of the company on their homepage. Never ever again!

Thumbnail of user theresan9
Rhode Island
1 review
0 helpful votes
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April 30th, 2018

Absolutely LOVE Plumeria swimsuits. They look amazing but whats more important to note is how fantastic the customer service is! They really work with you to ensure you get what you need when you need it!

Thumbnail of user amyb118
New Jersey
1 review
2 helpful votes
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June 18th, 2016

I order everything online and I have NEVER worked with a company that is worse than them. They did a flash sale so I bought a bikini and the shipping was insane. When I finally got the bikini, it was sooo small and completely wrong from their sizing charts. I decided to ship it back to exchange and had to pay $22 and then they emailed me and said they DON'T have the size I want in stock. Now, I'm $100 dollars deep and don't even have a bikini that fits me. Not to mention, it's extremely uncomfortable and probably cost $5 dollars to actually make.

Thumbnail of user jn251
New Jersey
1 review
0 helpful votes
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June 22nd, 2020

I had paid for expedited shipping, however, the coronavirus had caused such a back-up of orders it wasn't possible for my package to be delivered by my desired date. After contacting a customer service representative, I was refunded my shipping cost. The customer service rep was polite and helpful. All in all good experience will definitely shop there again.

Thumbnail of user naschek
California
1 review
1 helpful vote
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May 11th, 2016

I ordered a suit and it never came. I wrote emails and no responses. I even wrote on a picture on their Instagram and they DM me and ask what the issue was. I said what my issue was and they deleted the message and blocked me! Wow!

Thumbnail of user gabriellec8
Gabrielle C. – Plumeria Swimwear Rep

We are very sorry to see the bad reviews, please let me know what the order ID is and we will help you!

Thumbnail of user adriennej6
Florida
1 review
2 helpful votes
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September 15th, 2016

When I ordered my bikini I asked the Chat if it would fit me since I am a size zero. It did arrive in a fairly good time frame but it did not fit. I was surprised it shipped from Turkey as well. The package did not come with return information and when I went to the website is also doesn't tell you. Immediately, there were a few red flags. I had to ask the Chat and it finally sent me an email with the return information. I would not have ordered this suit if I would have known I would have to pay a ridiculous amount to send it back to Turkey. It's not even worth it. I feel they are aware of this as well and hide it from their customers until they are forced to respond to inquiries. They should have to put this on their website and let the customers decide afterwards. I am extremely disappointed and feel scammed.

Thumbnail of user alexv600
California
1 review
0 helpful votes
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August 16th, 2022

I purchased three swimsuits from Plumaria online. When purchasing swimsuits online obviously you're not able to try them on. I tried on the swimsuits and they did not fit very well. I kept one of the three. When I returned the other two they provided me an order number for store credit only a few weeks later and that order number never worked. I have sent several emails back-and-forth with them explaining to them that their order number doesn't work and they have not been accommodating whatsoever and helping me get my store credit. I do not recommend the shop if you're trying to buy a bathing suit that you haven't tried on

Thumbnail of user clairec32
Canada
1 review
1 helpful vote
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June 5th, 2016

This was my first and last time ordering from this site. I ordered a pair of sunglasses and never even got a confirmation email however the money was taken from my account INSTANTLY! Impossible to get ahold of anyone and I'm actually feeling quite unsafe about the information shared on this site when I placed the order.
Not only am I extremely disappointed, I feel taken advantage of and very upset!
Save yourselves the anxiety and steer clear of this company.

**update**
I appreciate finally getting a response.
I checked my spam mailbox before getting upset in the first place.
After your response and the shipping code I had a little burst of faith and found that the code you gave me wasn't even valid!
I'm more disappointed now than I was before and I didn't think that was possible.

Thumbnail of user gabriellec8
Gabrielle C. – Plumeria Swimwear Rep

Hello Claire, our system is automated to send the confirmation emails so if it didn't appear in your email it could of been in Spam, sorry again for the experience. We hope to make it better with free shipping code 'plumerialove'

Thumbnail of user courtneyw26
Delaware
1 review
0 helpful votes
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June 3rd, 2016

I followed the site for a long time and when I saw they were having a sale I took advantage of it and ordered the Bora Bora Crochet bikini. Now I'm a M/L top and L/XL bottom so I ordered both a L/XL top and bottom. The top fit perfectly but those bottoms are a small. They were also basically a thong for which I can not wear on my local beaches here. I'm impressed with the crochet top but nervous the ocean and pool will ruin it so it'll be more as a top to wear under cover ups and dresses... I do love it though just not the bottoms.

Thumbnail of user lianneb
GB
1 review
3 helpful votes
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July 7th, 2016

I ordered two pairs of sunglasses after seeing a flash sale on their Instagram page. It is now over a month after I placed the order and I still have yet to recieve confirmation that it has even been shipped. They took payment straight away and I have emailed them numerous times and yes the emails have always been polite but I have just been given a string of excuses and lies regarding the where abouts of my order. I am absolutely disgusted with this company. I wouldn't recommend ordering from them at all, terrible customer service.

Thumbnail of user faitho11
California
1 review
1 helpful vote
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July 3rd, 2018

I usually go with reputed brand but this time for a change i placed an order through Plumeria site for the first time. I have received the bikini and it was as same as shown in ads. Impressive. I convinced, this is also a trustable brand!

Thumbnail of user jennyf65
Texas
1 review
0 helpful votes
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February 16th, 2018

Plumeria has colossal collection bikini, and it's pretty hard to select one through their website. I decided to buy their top-selling Exuma bikini which is 100% cotton. I received last night, and it's really superb!

Thumbnail of user chrisf131
Florida
1 review
1 helpful vote
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May 2nd, 2017

I live in the USA and my shipping was really fast considering it ships from overseas, the top was too big so I sent it to Los Angeles and they shipped me the Medium the whole process took about 6 days! I'll definitely order again they have super cute colors and styles!

Thumbnail of user sandrag87
DO
1 review
0 helpful votes
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April 6th, 2017

I bought a couple of swimwear a couple of weeks ago and everything arrive perfect. I wanted to chance the sizes due to the reviews I read after muy parchase and although it was a little complicate to get an immediately answer I got it. I reach them through Facebook and It was the best way to get right away answers and help... The "online" chat in their page get some days to contact you. To summary> you can buy from this page with no issues or worries. About sizes, keep in mine the recommendation they do in the page or contact them if you are not sure (as I did, and it goes well). The quality of the product is OK!

Thumbnail of user ryallg
Mexico
1 review
0 helpful votes
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April 22nd, 2021

So pleased with my suits, the shipping and customer service I received from Plumeria. I'm a return customer and will continue to be! I live in Mexico and shipping is always a challenge here - BUT not with Plumeria. They shipped all my orders next day and they arrived via UPS within 3 business days. They also communicated extremely well with me about shipping as my orders were time sensitive. 5 STAR EXPERIENCE.

Service
Value
Shipping
Quality
Thumbnail of user johnk504
Florida
1 review
0 helpful votes
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February 24th, 2018

I am reseller, I buy from here and reselling in my town. From the very first day i am getting good positive feedback from buyers those who bought lingeries and swimsuit from me. Good Quality material!

Thumbnail of user wallaceh26
Texas
1 review
0 helpful votes
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March 5th, 2018

I ordered last week when i was at my aunt`home. She suggested this site to buy swimsuit and immediately check from my aunt`s ipad and i really impresed with collections and i ordered right away. I got my swimsuit last night and its lovely!

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From the business

Affordable Luxury swimwear founded and designed in Palma de Mallorca inspired by the beautiful Plumeria flower.

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Thumbnail of user gabriellec8
Gabrielle C.

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