• Pogo

Pogo

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Overview

Pogo has a rating of 1.6 stars from 301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pogo most frequently mention customer service, credit card, and favorite games problems. Pogo ranks 1049th among Games sites.

  • Service
    32
  • Value
    32
  • Shipping
    10
  • Returns
    11
  • Quality
    28
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
4
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How would you rate Pogo?
Top Positive Review

“Improvement”

Melanie R.
6/11/18

Pogo is working on the customer service and recently got back to me with help for a technical problem in good time. They were able to make it right, so things are looking up as they actually connect with their consumers.

Top Critical Review

“FAKE FRAUD FONY (Phony)”

IraLiddell E.
5/10/24

As a customer I did my part... when it was time to pay up... and we're talking a little over $5... I couldn't withdraw... Their algorithm is set up so customers can complain, they do a fake review and delete your account...I contacting the BBB and anyone else to get this FRAUD services off the internet... Burn in 🔥 Pogo... You probably have no shame heartless?OB's

Reviews (301)

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Reviews that mention popular keywords

customer service (20) game site (27) credit card (15) club pogo (19)
Thumbnail of user henriettef1
Florida
1 review
38 helpful votes
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January 30th, 2020

I've been a pogo player since 2001 and I've never seen it like this. EA games took the fun away and replaced it by greed and more greed!
Sucks!

Thumbnail of user janh72
Canada
1 review
8 helpful votes
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November 1st, 2016

I subscribed to get rid of ads but the price increased to $23 a month which is ridiculous. The ads are so annoying the site is useless.

Thumbnail of user justm31
North Carolina
1 review
14 helpful votes
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September 5th, 2016

Sadly after years of being a paid player I signed off. It has changed. Is it EA? I dont know. It is like a dead horse. Just get off it.

Thumbnail of user paulw69
New York
1 review
21 helpful votes
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June 16th, 2014

Pogo sucks i have been a customer in good standing for 14 years and i have been temporarily suspended for reasons unknown

Thumbnail of user cherylh71
California
1 review
15 helpful votes
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January 23rd, 2017

POGO SPIKE, STOP SENDING ME POGO CLUB OFFERS! Your server SUCKS! I WAS a POGO paid member. Even after you join, POGO wants more money to play the game. $$ for crystals to play the "MEMBER ONLY" games that you joined to play! Then the BS error messages. Compatibility problems? I'm playing your games with no problem. Sign out of POGO, come back later and, the VERY SAME game I played earlier, is NOW telling me I have RESOLUTION COMPATIBILITY errors, the very same computer I played last week on, the same computer I was playing on earlier this day, I can no longer play the very same game I was playing earlier, now has "Compatibility" problems?. I go on your little forums and complain, SAME COMPUTER AS EARLIER! SAME RESOLUTION AS EARLIER! WTF? After complaining of Resolution Errors, I start getting "SPIKE SERVER ERROR" messages. According to "SPIKE POGO", your servers are to BUSY and CANNOT HANDLE the Players that are trying to play! You fix your servers & the little Error messages and I may join/play POGO again, NOT!

Thumbnail of user davidt257
Indiana
1 review
7 helpful votes
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April 21st, 2017

Terrible website. Constant crashes on Scrabble. Can't play a complete game. Wouldn't even consider paying money to play on this site.

Thumbnail of user donc83
Louisiana
1 review
11 helpful votes
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December 31st, 2016

Your 'SPADES' game never lets you finish. The game "freezez: after 400 tokens are earned. Naturally it takes 500 to win the game! So, you can never ever win this game! POGO REALLY SUCKS IN SPADES~!

Thumbnail of user juliad23
New Mexico
1 review
8 helpful votes
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August 31st, 2015

I think it is lousy whether you pay or not so why pay when it is always having problems with the wesite

Thumbnail of user skippyr
Colorado
1 review
3 helpful votes
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May 26th, 2020

They are so bad that you cant even write a bad review. The cards are non random, and the review prcess is bogus

Thumbnail of user gregoris
Serbia
25 reviews
66 helpful votes
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April 26th, 2013

Play Chess, Checkers, card games, or work Crosswords online at Pogo.com, a free website maintained by Electronic Arts!

Thumbnail of user jacobs179
Colorado
1 review
8 helpful votes
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January 3rd, 2018

Still uses an outdated NPAPI plugin in Java that was no longer recognized by all the major browsers due to security reasons back in 2015. I have called customer support and they told me to try Google Chrome, then Microsoft Edge, Mozilla Firefox and then Microsoft Explorer 11. None of them can open the games I try to open on each browser. The only browser that could open 2/3 that I tried was Explorer 11, and Chrome actually opened 1 game once, but then not again for some reason.

Games are also really boring and slow even when they do load. For instance Texas Hold'em is so bad. Just go to pokerstars.net or any poker app and its just 500% better. Also their multiplayer Monopoly game only lets you play 35 turns and then it just calculates the game from where you're at. At that rate, why even play the game? Just let us click 1 of 4 slots, and simply run an algorithm and just determine the outcome of the entire game. That ruins the game, and its NOT Monopoly at all!

I like the idea but I hate the quality that you've had to lower it to, to combine all these games together. It apparently can't be done properly and affordably with all the licences you have to pay to get these games.

There's not even a simple difficulty option for games like checkers. You can't choose easy, medium, hard for the cpu (which I always have to play against because there also aren't very many players in some of the games, making it very very long of a wait to get an opponent).

By the way, sitejabber.com gave me this stupid cat avatar even though I chose nothing. Way to go sitejabber. Just posting images around randomly on other peoples profiles? Very professional.

Thumbnail of user dalep89
Washington
1 review
19 helpful votes
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October 29th, 2018

Been with POGO for years and never was a big fan. The switch to EA was the last straw. EA Sucks, Bye!

Thumbnail of user cripese
1 review
62 helpful votes
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November 5th, 2015

PopUp WebPage's Cripes errors; and Blank pogo chat out!

What it is that the animated Easter Badge and non animated badges are Popping up a 'Cripes' webpage 'error' because of a couple Certain <color codes> used in non & animated badges.

Some people have found a way to use that certain color codes in Flash to boot or kick Most Players out of the rooms to get the Cripes errors; PopUp WebPage and Blank pogo chat out!

If? Pogo would add (NULL) in a new subject or line
-Hidden- - NULL - OR Null in front of the Sample ~> NULL<colorcodes> for badges in there source code for chat rooms

That would -null- the Cripes errors" webpages and would turn it into a ZERO So it cannot popup again into a new Cripes webpage error. It's Dead' Null' Zero' Zip' Gone' Bye' So The Players will enjoy not having a Popup Cripes errors; any more from certain colors

(OR) Pogo Can Change The RGB Color Codes To a Digit 7 or 8 DIGIT AND NOT USE THE 9 DIGIT color codes Pogo?
Problem Solved Fast!
Players would enjoy Playing pogo Again without having that 'OMG'
NO Way another Cripes Popup WebPage...

Some dont get the boot having chat filter on

FIX For Now TURN ON CHAT FILTER.
BSD ++##15

Thumbnail of user aprils16
Georgia
1 review
20 helpful votes
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December 13th, 2014

It used to be great, I loved using Pogo. We actually bought a yearly subscription at once, but now I wouldn't use this if it was given to me. I enjoy playing Scrabble with my wife and she found a coupon to get her first month almost free and she said it still wasn't worth the 2.00 that she had to pay for it. I cancelled my account after being a loyal customer for years, they charged me anyways and then went on a rollercoaster ride just to get the refund back. I was told first that it would go back on my card within 24 hours, that was a lie. I had to however get back in touch with their chat within those 24 hours with a ID number. I did that and got told the same information yet again. They kept asking me for an order number that I have yet to find to this day, either on CC website information or Pogo's site. When I finally got through to the guy in chat, and told him look there is no order number, he rushed me off the live chat. Still received no refund, so contacted them just tonight. I had to give last 4 digits of card info, login ID, zip code, birthday, country, and the last gem transaction? I mean seriously? Shouldn't have the last 4 digits and birthday been enough? We don't ask for this much information where I work at to pass disclosure to work with health insurance records. I was told tonight that it would take 5-7 business days to receive a refund that was supposed to take less than 24 hours... I will NEVER use Pogo again, I don't care if they switch to free games completely. I will give bad reviews to anyone that asks about them.
I didn't even get into the bugs that are in the site, having to reinstall and uninstall Java a thousand times, getting pop up blockers stopped and feeling like when you had to hold an antenna a certain way or you would lose a signal on TV. That is how I felt using their terrible service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianec125
New Jersey
1 review
9 helpful votes
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April 26th, 2018

July 31st, Pogo is not renewing Hasbro games such as SCRABBlE. They do not offer refunds to customers that only play one game either

Thumbnail of user ww167
Canada
1 review
2 helpful votes
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June 12th, 2021

WASTE OF TIME. DO NOT REGISTER.
DIFFICULTIES REGISTERING. TOO MANY SPAM EMAILS. GAMES CONSTANTLY INTERRUPTED BY ADS.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathleenp143
New York
2 reviews
15 helpful votes
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February 4th, 2019

I tried different browsers and have seen I am clearly not alone in my review? WHY DO THEY NOT FIX IT?

Thumbnail of user lenaw8
Nebraska
1 review
15 helpful votes
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July 17th, 2015

I used to play on pogo all the time, now I have to watch a video just to play? They ruined it!

Thumbnail of user marcieg
Nevada
11 reviews
62 helpful votes
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July 15th, 2015

I love club pogo! Been using it for years! Even the free games are great!

Thumbnail of user monical94
Louisiana
1 review
10 helpful votes
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May 19th, 2018

Games freezing or not loading at all displays screwy. Problem is ONLY with pogo no other sites. DO YOU EVEN CARE ABOUT KEEPING CUSTOMERS?

Thumbnail of user juand122
Texas
1 review
0 helpful votes
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July 18th, 2020

Es una compañía que engaña y te pinta muchas cosas bonitas para que la contrates con su mentira de energía limpia y al final es una verdadera estafa con sus altos precios de energía de veras que no se las aconsejó a nadie. 200 usd al mes por un apartamento de una habitación. Repito. Un atraco..

Thumbnail of user cherih82
Texas
4 reviews
11 helpful votes
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March 4th, 2021

Since there is no zero rating, I have to give them a one... which is one more than they deserve. They are thieves because they took eight months of my membership and never answered one of the DOZENS of e-mails I sent requesting assistance. There was a change in their website, so we then had to use our e-mail addresses to log in. As my user name began with a "V," I was one of the last to be changed over from using the user name to using the e-mail address. IT NEVER WORKED. I tried and tried, but I could not access my account and those money grubbers never once responded, despite my using their "help" button... which gives you stock answers and zero assistance. Since I had several friends I enjoyed meeting online in the games, I ended up buying a new membership and lost EIGHT MONTHS that had been already been paid for. 2) The games also changed. While they don't tell you, they mix members with non-members and you end up waiting on people as they have to watch ads... but you don't know this because you, as a paying member, receive no notification. 3) THEIR RATING SYSTEMS ARE A JOKE. I loved playing one particular game, but found I lost points after I had won four in a row. The system was so inconsistent, but it was obvious that it didn't work properly. Too bad. 4) You could be an expert in a game and you would be playing with a partner who was a bare beginner and you had no way of knowing this. 5) There was no way to vote out disruptive players and they didn't give two craps if you complained because THEY DON'T RESPOND TO QUERIES... EVER. 6) The games had bugs and you would often find yourself "frozen" in the middle of a game or even worse, suddenly ejected because Pogo "belched." 7) They have a bad language filter that would bleep out simple, everyday words that were NEVER curses, but you could write a word like t h i s and write anything. Uh, what? Not to mention that the vast majority of players were way over 18.8) The games went from decent, yet simple, graphics to sexist/cartoonish (skintight FA uniform, spades characters looking like stereotypical 40's mob types... including the "heavies" and "woman of questionable integrity" and on and on. 9) You couldn't get rid of disruptive/delaying players so people would be stuck for 20 minutes or so or had to quit just to be able to play. 10) and to reemphasize this: THEY NEVER RESPOND TO ANY QUERIES. THEY TAKE YOUR MONEY AND LAUGH ALL THE WAY TO THE BANK.

Tip for consumers:
AVOID THIS SITE AT ALL COSTS. I used it for years and after the change, not one single player ever told me that (s)he was happy with the changes. Most agreed that they would quit at the end of the membership period...or never sign on at all.

Products used:
games online

Service
Value
Returns
Quality

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