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Pogo

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Overview

Pogo has a rating of 1.6 stars from 301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pogo most frequently mention customer service, credit card, and favorite games problems. Pogo ranks 1050th among Games sites.

  • Service
    32
  • Value
    32
  • Shipping
    10
  • Returns
    11
  • Quality
    28
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
4
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How would you rate Pogo?
Top Positive Review

“Improvement”

Melanie R.
6/11/18

Pogo is working on the customer service and recently got back to me with help for a technical problem in good time. They were able to make it right, so things are looking up as they actually connect with their consumers.

Top Critical Review

“FAKE FRAUD FONY (Phony)”

IraLiddell E.
5/10/24

As a customer I did my part... when it was time to pay up... and we're talking a little over $5... I couldn't withdraw... Their algorithm is set up so customers can complain, they do a fake review and delete your account...I contacting the BBB and anyone else to get this FRAUD services off the internet... Burn in 🔥 Pogo... You probably have no shame heartless?OB's

Reviews (301)

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Reviews that mention popular keywords

customer service (20) game site (27) credit card (15) club pogo (19)
Thumbnail of user andil4
New York
11 reviews
13 helpful votes
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February 7th, 2017

The past few months, or so, I have been experiencing a slowly loading website with slowly loading games. A few times, I have waited for over 20 minutes for a few games to load. I see that they haven't taken advice from their loyal users that their website is a pile of junk.

Thumbnail of user corar9
Minnesota
1 review
7 helpful votes
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January 23rd, 2018

You can't ever get any of the games to load whether you are part of "club pogo (the cheesy term if you PAY to use the site) or whether you are there to play free games. Wont' work with google chrome anymore. Outdated. This site used to be fun. Not anymore!

Thumbnail of user alexp62
Greece
1 review
14 helpful votes
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November 3rd, 2014

For 2 months EA and Pogo made negative changes to the Pogo Bowl. The result is many player to complaint about this. The EA did not respond to the request pogo bowl to become like it was before the changes. Many tournaments had stopped.

Service
Value
Shipping
Returns
Quality
Thumbnail of user montew7
Montana
1 review
6 helpful votes
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June 25th, 2017

Pogo use to be great, then they started partnering with other on line game sites and started going to H&((&. Seems like every month a new problem comes up with another game, it's either the browser or the game format (Java, HTML, or whatever). Now I started using Opera browser and the only game site I have a problem with is pogo. Opera has it's own game software interface which works with all game structures that I have tried, except some games on Pogo. I will not renew my subscription after I think 10 years of paying to play, without anything in return other than getting a new notice from Pogo that my browser or I am not using the correct interface software or OS to play the stupid game. Am so fed up with the crap from Pogo.

Thumbnail of user joyces506
California
1 review
23 helpful votes
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June 20th, 2020

I had a membership for years... would not buy a membership now for anything. The new game graphics are horrible... it affects how the game loads. Some of the games i loved are now gone. Also, now they have the daily challenge where one has to play and play to win and now the points are gone, what's the point? Yea, the points didn't really amount to anything, but it was fun to built up the total, now most times i don't even bother to play them.

Thumbnail of user deborahc316
South Carolina
1 review
20 helpful votes
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June 11th, 2019

I just called Pogo to report that they have been charging me for every months $7.48 even though I paid $42.00 for the year. They told me that 5 members on the site had bough jewels using my account. That it was my computer that had the prob not them and that they would not refund my money. I was charged this for 7 months. When I said it wasn't my computer that it was their site, he called me stupid and hung up on me. I called my credit card company and they said I had to cancel my card. You know what a mess that can be. The phone number for them is *******479 and it's in India.

Thumbnail of user karenc1129
Minnesota
4 reviews
18 helpful votes
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January 29th, 2021

I canceled my account after being a member since 2003 for the fact that the weekly challenges hardly ever have the games I enjoy playing. Now I come to find out that the games I actually enjoy playing you have to be a club member to play. That is complete hogwash! I am not going to pay to be able to play the games I enjoy. I can deal with ads but to not be able to play my games because I am not a member told me I made the right decision. I am done with pogo for good.

Service
Value
Thumbnail of user carolb2141
Florida
1 review
1 helpful vote
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July 28th, 2021

In the middle of my Scrabble game with someone, it asks me do I want to reconnect to the server. I do reconnect, but the game I was playing is lost. It sucks because I paid for this, but I won't buy it ever again!

Thumbnail of user johnathans9
Georgia
1 review
6 helpful votes
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May 22nd, 2017

Pogo use to be the best gaming site on the internet were over a billion of players played, but hackers to over and killed the game site by stealing players accounts, racking up purchase's on peoples bank cards were they have to paid for it and couldn't get a refund on there money which was BS. Hopefully one day pogo will fix there site where hackers cant get into it and destroyed it like they did. They need to fix the glitches and bugs for the game so it wont freeze and maybe one day they will be back to what they use to be, they don't even deserved 1 star right now

Thumbnail of user janiceh18
Florida
1 review
22 helpful votes
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September 14th, 2015

Do not pay to play at Club Pogo. These games are crooked and rigged and full of cheats. Pogo has lots of technical issues which, even if it is reported, they DO NOT FIX.
These games are very expensive ($40 for year) to play with nasty cheating players in rigged games.

Thumbnail of user assh9
Utah
1 review
6 helpful votes
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January 28th, 2018

Won't even run a simple game like Texas Hold Em. Fix your $#*!.(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)(´ω)

Thumbnail of user victorias394
Nevada
1 review
3 helpful votes
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May 29th, 2020

A site of rude, disgusting so called moderators, like they are even necessary anymore. Boring childish games, no customer support any more. Cheats, abusers, etc. Thousands have left for good reason. Don't bother.

Thumbnail of user lizd250
Canada
1 review
6 helpful votes
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April 12th, 2023

I have enjoyed playing scrabble for some time.Lately POGO has come up with a process to deny playing. They send you on a run around process to give them inforjmation. Make anew passsword. Then tellyou your password is invalid over and over again. Pogo should be ashamed. Scrabble was one of the last games available to all and now seems not to be available to everyone any more Pogo sucks written by an upset angry senior citizen

Thumbnail of user wendyt67
Canada
3 reviews
24 helpful votes
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October 11th, 2018

Every time I get interested in a game, EA changes it for whatever stupid reason. You used to be able to rack up the tokens on word whomp and poppit bingo, but now stopped giving you tokens on those games. A few other games as well. I've finally decided that when my membership of many years comes due in march, I will for the first time in years, not bother renewing it. A game isn't a challenge if you're not getting anything for it. Bad enough they removed the jackpots, but when they take away my useless tokens that I work so hard to get... that just irks me to no end. Just not into this site much at all anymore. I hate change.

Thumbnail of user brandyg45
Alabama
1 review
8 helpful votes
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March 9th, 2020

I used to love pogo! Now you have to buy gems to continue many of the games, on top of the subscription fee! Of course the challenges always include on of these games that require gems or your playing the same level over and over! Bleh I will not be renewing my membership!

Thumbnail of user williamj776
South Dakota
2 reviews
3 helpful votes
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August 25th, 2020

Today is my POGO freedom day, where I am leaving a service that I wound up paying more to get very little in return. The original was well designed with a consistent reward system across all games. Now there is a hodgepodge of games, that are graphically better, fall down in my opinion of overall design. Two of which I played had unnecessary functions. For example, where you play Mahjong Safari, you get a popup regarding you to acknowledge when you had an animal pair, Pogo addiction also has unnecessary functions that slow downplay. If the games that were discontinued a majority had licensing fees. What I see is a cash cow which charges more while reducings costs. While EA this is one less cow to milk.

Thumbnail of user kaym189
Vermont
1 review
13 helpful votes
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February 27th, 2020

Wow. I got a 3 month membership after being away from POGO for a few years. It was a little splurge for myself. What a disappointment. The new games are horrid. Many of the old games are gone or literally revamped/destroyed. There are no more jackpots, and very few multiplayer games. I will not renew.

Thumbnail of user jontya
Missouri
1 review
13 helpful votes
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March 31st, 2016

I hadn't played this in a while i remember them having commercials once in a while but when i got on today it stopped the game every turn to play a long commercial and intermission. I also noticed that the game has not been improved in any way. The AI was ridicules and i lost every battle battle that i was even on with troops. This makes me wonder how well the dice roll actually works.

Thumbnail of user daves837
Minnesota
1 review
13 helpful votes
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February 15th, 2020

After 14 years of being a paying member, the changes they have made have ruined the experience for me. No more tokens (which were fun in my opinion) the loss of favorite games and the the upcoming loss of many more games in March. I enjoy playing Trivia (gone in March), Payday FreeCell (the redesign version is lousy), and Crossword Cove (now THAT was a mess when it disappeared for 1 year and then returned with no tokens).
Their replacement games are rigged so that you are forced to pay additional cash for power ups just to complete them. Sigh... what was once lots of fun has now been turned into a far less fun and FAR more expensive site if you want to play the games.
So I made it thru 14 years, but there won't be a 15th. SAD TO SEE!

Thumbnail of user sukm
Pennsylvania
1 review
12 helpful votes
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October 1st, 2018

Too many ads. I know you need 'em, but the WHOLE DAMN SCREEN is full. If you can't make it on less, quit now. They should pay me for the one-time inconvenience of trying to play Monopoly Online on their junked-up website.

When the dice are suspended in mid-air for 40 seconds, something is doing something it shouldn't be.

Thumbnail of user dorcasm1
Michigan
1 review
9 helpful votes
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February 11th, 2017

I have been a non-paying member for years and they did something to the site. It started out you couldn't use Firefox. Internet Explorer was recommended. That was terrible. I switched to Chrome and their site declared they wouldn't support Chrome either. The site is so slow that isn't enough patience to try to play their games. If you want to have fun on the internet, do not play on the Pogo site!

Thumbnail of user chrissys13
South Carolina
1 review
9 helpful votes
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September 9th, 2017

EA took over pogo and my friend got cheated out of money. EA took money out of your account without premission and didn't even active her Pogo account. When she called and talked to a guy from EA he ended up putting a virus on her computer that crashed her computer completely. And she is out of a computer and No pogo renewal. She says Thank you for the betrayal.

Thumbnail of user dorothyf61
Ohio
1 review
27 helpful votes
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February 10th, 2019

I THOUGHT Pogo was on the "up and up", but I was wrong. I play Jungle Gin or Spades mostly, and in Gin, I've noticed that my computer partner will pick up my discard, and lay down his cards, but when showing his hand, my discard wasn't in his hand, and computer did not discard it. What's up with that?! I guess if you are paying, they are cheating! My bad... It took my years to realize this. I'm done with pogo!

Thumbnail of user stanw26
Florida
1 review
7 helpful votes
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April 10th, 2017

They are thieves to they charged me $119.00 for gems that i didn't order. When i complained they said i had to pay $10.99 to pay for gems i used before they would refund my money idid and i still don't have my money back this was over a month ago. Stay away from this site.

Thumbnail of user wolfieh
Nebraska
1 review
3 helpful votes
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November 3rd, 2019

I don't play much of it, but I do like Pogo when I feel like playing it. My favorite is Mahjong Safari. I do hope they add a new pogo addition, pucks peak, and makeover madness. Those were great games too. I know they getting rid of flash games and adding new ones because flash is going down. I honestly hope they get these three games added.

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