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PoolWeb has a rating of 2.5 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. PoolWeb ranks 17th among Swimming Pool sites.
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They have gone out of their way to help me find the right parts and shipping is always quick... only thing is that they only ship free over a certain amount. But i guess thats how it goes All in all i wish i could give them 6 stars!
BUYER BEWARE: Bought a pool pump for just under $260.00 that failed well within their stated "warranty period." Notified Poolweb of the pump failure less than 4 months after installation. They offered less than $120.00 store credit on a replacement pump (plus shipping). When I questioned why so little they stated the warranty begins when I placed my order not when I received the pump nor when I installed the pump (a week after receipt). Worthless product from a deceptive company.
BUYER BEWARE: Bought a pool pump for just under $260.00 that failed well within their stated "warranty period." Notified Poolweb of the pump failure less than 4 months after installation. They offered less than $120.00 store credit on a replacement pump (plus shipping). When I questioned why so little they stated the warranty begins when I placed my order not when I received the pump nor when I installed the pump (a week after receipt). Worthless product from a deceptive company.
Tip for consumers:
Buyer Beware. Worthless Warranty.
Products used:
None. Failed shortly after installation
They have gone out of their way to help me find the right parts and shipping is always quick... only thing is that they only ship free over a certain amount. But i guess thats how it goes
All in all i wish i could give them 6 stars!
They essentially took my money and ran. Delivered the wrong size custom pool cover after their sales rep made a mistake and they refuse to make good on it. I can't believe any business is this unprofessional. I'm reversing the charge with my credit card company and now I need to find another site to buy my pool cover - after waiting nearly a month for them to send me what is a useless $1,500 cover that doesn't fit my pool!
Tip for consumers:
AVOID LIKE THE PLAGUE
I placed an order over a month ago and still waiting. They have sent two emails pushing delivery back both times. They really should let customers know when an item is out of stock. Not take the order and then tell the customer they have to wait 2 months for delivery.
I was very excited to purchase a new swim platform that would be helping while teaching swim lessons. I was a little disappointed when the platform did not sink into the water and floated instead. A co-worker was able to drill holes in the PBC Pipe which allowed it to sink to the bottom of the pool. I purchased this platform for my company and for $591.00 it should have been designed to serve its purpose
We needed a part for our pool pump and PoolWeb put in extra effort to get it shipped out the same day. And the price was good. They were the only ones that could ship the same day with a Saturday delivery. Highly recommended.
I ordered one of the less expensive diving boards, and paid extra for faster shipping to get a delivery date before my daughter's birthday. The day before it was to arrive, I checked the shipping status and saw that it hadn't shipped and could see it was not going to get to my house on time. I called and was told that when they pulled out the board to ship, it was damaged. They ended up sending me a more expensive board with overnight shipping at the original price I had paid. They should have contacted me when they saw it was damaged, but they made it right in time for my daughter's party. I am well pleased with the customer service I received.
My salt water pool caused a lot of corrosion on the steel base of our diving board. Thanks to PoolWeb I was able to purchase a fiberglass base and new springs. The new installation looks and works great!
PoolWeb has an excellent customer service department that can answer questions and do what they say they are going to. It is evident that their customer servioce department is backed up by a ttremendous shipping department that takes the utmost care in packaging and shipping product correctly
My electric pool heater was struck by lightning so I needed to replace the board. PoolWeb had the lowest price and the part was delivered quickly. We are now back in business!
I placed an order for an 8 foot diving board back on 14 July 2020 and was told the board would not be shipped for six weeks due to COVID 19. My invoice gave a date of 21 August as an expected delivery date. On 26 August I contacted Pool Web to find out if the board had shipped and was told SR Smith is the ONLY supplier for these boards and the expected shipping date is now 8 September 2020. I feel if Pool Web as aware of these delays they should have contacted the purchasers to make them aware and gave them the option to cancel the order. But the only response I got was SR Smith is the only provider and shipping was now nine weeks after the order is placed vice six. I understand delays due to COVID 19 but so did all manufacturers and they should have slowed sales by not taking orders or ramping up labor to catch up, leaving a purchaser out in the cold because SR Smith has the monopoly on boards is just not right.
Poolweb.com is awesome. Pricing was great and they shipped my order out the same day. I ordered the wrong part and had to return. They handled quickly and helped me find the right part for my pump
They understood what I needed to do, make a minor adjustment to how they do business, and I received all items exactly when they said I would. They made it exceptionally easy.
The communication was great, especially since I have an odd shape pool. They talked with me about everything to make sure it would be correct
Item was as described. Ordering was easy. Shipping info was sent and tracked to delivery. Excellent experience end to end.
Very pleased with the overall experience. Right product at a reasonable price and received quickly. Will absolutely use again.
Great price and prompt service.Saeed is great to work with!
I did order
Received complete order
Very satisfied
Easy to order and received in a very timely way. Thank you!
Excellent, customer service with on line help was great.
Everyone at Poolweb were very helpful in what I needed to purchase for my pool lift. Thank you
Good overall experience. Nothing to complain abt at all.
Good source of pool parts replacements for my project
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The web's choice for low-cost pool supplies! Poolweb carries everything needed to run a pool that you'll love to use. Pumps, pool automation, thermal blankets, ADA Lifts, pool signs, cleaners, and much more!
