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PoolZoom has a rating of 2.3 stars from 118 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PoolZoom most frequently mention customer service problems. PoolZoom ranks 22nd among Swimming Pool sites.
This company responds to reviews on average within 1 hour
Pool pump part arrived on promised day, only 3 days. Price was about half what others were asking, and surprisingly was an original manufacturer's part. Worked perfectly. Seriously, the best on line purchase experience I've ever had.
We purchased a part for our pool and it was incorrect. Upon returning it, we had to call several weeks after returning it to ask about returning the funds, and to add injury to the insult, we were charged an outrageous stocking fee and shipping for the part when returning the item. Stay away from this company if you are unsure about the part as you will be out hundreds of dollars for nothing.
Product was as described and arrived early. Assembly was a snap as the wheel covers fit perfectly and the line Union installed seamlessly
Tip for consumers:
It’s best to know what sweep you have
Products used:
Aqua pool sweep replacement parts
Quick shipping, accurate product descriptions. Website and search are great, like the pictures and product selections, and stock levels.
Hi J-P C.
Thank you for the super review! We do our best to deliver the best item at the best price as quickly as possible. So glad you experienced all of that and hope you keep us in mind for all your future pool needs. We are constantly making improvements to our website to make it the best it can be. We are all looking forward to getting back in the pool!
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
1888-756-9666
dan@poolzoom.com
Received the "O-ring" on-time. I am going to replace the existing "O-ring" when I clean the filter so I won't know until then.
Products used:
Hayward Filter Seal
Hello Dave,
Thank you for the 5 STAR review & hope the O ring worked out well for you. Please keep us in mind for any of your future pool needs. We will do our best to get you the best part at the best price delivered as quickly as possible. Let's get swimming!
Sincerely,
Dan Stump
Customer Service Manager
www.poolzoom.com
1888-756-9666
dan@poolzoom.com
Right on time with the right part a little on the pricey side but the guy up the street was almost double
If you are in a rush do not order took 3 days after shipping label was made to actually drop it off at the post office
Tip for consumers:
If you are in a rush do not order took 3 days after shipping label was made to actually drop it off at the post office
Products used:
Skimmer flap
Fast delivery, quality replacement part for my pool heater at the best price. Definitely recommend poolzoom.
Received my old Hayward filter products on time and with great prices compared to any other pool store.
Products used:
Hayward filter grids and hardware for my 1993 filter
Super fast shipping and exactly as ordered. Will continue to order my parts from PoolZoom great business!
Great product. Easy reorder through Pool Zoom when I need to replace the cartridge. Fast shipping as well.
Hello Steve,
Thank you so much for the review! We are glad you were able to help you out! Remember us when you need anything for your pool in the future!
Best regards,
PZ Support
Skimmer cover worked ok - thanks - I don't have any more to comment at this time - we placed the order & received it (no need for 100 characters)
Hello Eileen!
Thank you so much for the review. We do appreciate it! If you have any future questions, please do not hesitate to reach out to us!
-PZ Support
Received the package about a week early. Great price! Merchandise selection much larger than local pool companies.
Hello Joseph,
Thank you so much for the positive review! We are very glad to hear you received your package and early as well! Be sure to remember us the next time that you need anymore pool parts!
Best regards,
PZ Support
Awful company advertised a filter then shipped a small one. Refused to allow me to return it. BBB will be contacted
Hello Chip. I am not sure what your order was, but we have a 30 day return policy. You can check that out here - https://www.poolzoom.com/returns. Now if you received something that was incorrect we are happy to get that exchanged. Can you please email me at ryan@poolzoom.com with your order number that way I can get this resolved for you?
Best regards,
PZ Support
This company has an unfortunate returns policy as a 3rd party seller on Amazon. Buyer beware! They will take your money and run!
Tip for consumers:
This company has terrible customer service. And a terrible returns policy that is definitely scheisty.
Products used:
Dolphin Pool Vacuum. Used it twice, it did not work, called the company, no help, I returned it. They told me it was fine and gave me back less than 50% of what I paid, and charged a 20% restocking fee! So, for a $710 purchase, they refunded me $311! What?!
Thank you for fast shipping I have received the item before The day I was waiting it good quality item and fast service thanks again
The service that I have received all the time that I've been there is near perfect when it comes to full supplies this is the place that I go to
Hello Daniel,
Thank you very much for the kind review! We hope to continue business with you in the future! If there is anything we can do for you give us a call at(888)756-9666 or live chat with us right on our website.
Best regards,
PZ Support
They sent me the same filter as Leslie's Pool Supply for $600 less and had it delivered free in 5 business days.
Products used:
Pool Filter
Hi David- Thank you for the great review! We are glad to help and always have the best prices. Please keep us in mind for any future pool needs. Spring is just around the corner:)
Sincerely,
Dan Stump
Customer Service Manager
dan@poolzoom.com
Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away.
Gain trust and grow your business with customer reviews.
PoolZoom Pool Parts and Pool Supplies Online. Huge In-Stock Inventory, Quick Shipping
Thank you for the nice review Ronald!
So glad we could get your part to you early and that it was a snap to install. We do our best to provide the best products at the best prices delivered as quickly as possible. Please keep us in mind for any of your future pool needs as summer is just around the corner.
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
www.poolzoom.com
dan@poolzoom.com
1-888-756-9666