PoolZoom

Pool Zoom sent the product in a timely manner. However, we needed to return the item which had not even been opened. It was a $345 item, so although they did take it back, they took off for shipping (which I totally understand) but also a 10% restocking fee of $34.60. So, whatever you do, do not buy any item you think might have to be returned because you will lose your $. Crooks! My item was perfectly fine to resell.
They are also very hard to get a hold of! Leave a message with returns dept and they NEVER call you back. You have to call again and again to try to reach someone to get an RMA number to even do a return.

Ordered a product from this company and then they did not send the product out. They talked about a 3rd party overseer and asked for more information. I tried calling and could not get through. I tried responding to emails and could not get through. I'm in the pool industry and If I treated my customers this way I would be out of business. There are many companies out there that appreciate your business this is not one of them. I never right bad reviews but this company has upset me soo much that I just had to. Don't even waste your time.

Worst experience ever. I ordered the floating umbrella 2 weeks ago, they don't email about my order, they cancel it but fail to refund my money. I call and the guy says it was not completely canceled just on hold. So I tell he I want the item but don't want to be charged again. He tells me I won't be charged again, we'll the was false. They charge me again and I call again. Now a lady tried to tell me I was refunded. All I wanted was the umbrella for our pool. I will not be ordering from this place again

The item didn't arrive even within a week of their stated date. And they had the nerve to ask for a review BEFORE I got the product. When I tried to contact them, they never responded. When I did receive it, it didn't come with all the "parts". Still can't get in touch with them. Also, when I tried to "review" them via the email they sent, it wouldn't "keep" the review... maybe because it was a one star rating?!

I received my Hayward Control Valve sooner than expected. I replaced my old leaking valve the next day and it solved the problem, It was easy to install and the new control valve works better than the old valve ever worked. If your control valve is leaking or hard to turn, order a new Hayward control vale from PoolZoom; you will be glad you did.

The parts arrived quickly but were the wrong size. Advertised by Hayward (the manufacturer) as the standard size for all H series pumps, heaters and filters, but doesn't fit the Hayward H400 gas pool heater. Coordinating the return now.

I needed a filter pump housing after TX winter storm. Customer service found the part, sent the link to purchase and shipped quickly. 5 stars. Thank you Poolzoom.

Have spent days and countless hours trying to correct errors created by their faulty website. Now wrestling with impossible return process made harder by Poolzoom's lack of responsiveness.

Easy to shop website with a Polaris 360 schematic that helps greatly. Quick ordering process and shipping. The item was exactly what I wanted, and Poolzoom has many options for parts.

A great buy, fit perfectly, will purchase from this site again. Fast delivery, package in bubble wrap, and the item was not a copy, but an original Polaris part

I had a filter that is missing the middle Velcro part so everything keeps falling out of the dolphin into to pool. This was a perfect fit and replacement. Works great!

I placed an order for a new grid system for my DE filter. Three days later it arrived, was just what I needed, and the filter is ready to go. Excellent!

Ordered a feed line for our Pentair Racer pool cleaner. Delivered in less than one week, works great and price was better than most of the competitors. Will buy from Poolzoom again.

Customer service was awesome, helped us find product more suited to our needs that actually cost less. Product came fast and works great. This company is trustworthy and awesome.

I ordered a Polaris sweep hose from PoolZoom and it arrived in a wide open package. I emailed the company and have not heard back from them. I am not sure if I received everything I was supposed to.

BUYER BEWARE! I have ordered a part that was supposed to be delivered on Monday but when I called yesterday (Monday) to get tracking info that had not been updated since Saturday they told me that my package had been shipped but they did not know where it was or when it would be delivered. I had a similar experience today (Tuesday) when I called to check on my package that was supposed to be delivered yesterday, they still did not have any updates as to where it was or when it would be delivered and offered no discount, or anything that might help me out. The Google review of 4.7 that they have seems to be a farce too. Most of the reviews had no name attached to it and whether the comment was good or bad the rating was always 5 stars. I'm not sure what is going on here but i would not trust them to get a delivery to you on time. I am the GM of a facility with over 7 thousand members who have been waiting for a switch to get the pool heater back up and running and because PoolZoom cannot get their shipping correct the members are being put on hold with no real time it will be fixed. That makes us as a business look bad and when I asked PoolZoom if there was anything they could do they had no help at all! I have reordered the part from Amazon because I don't have any idea when my order from this questionable company. I suggest NOT ordering from this company!

The pricing, shipping and product itself matched and/or exceeded expectations. Got our Dolphin machine up and running in 10 minutes after product arrived via shipping. Nicely done!

I bought the turtle pool sweeper. It does not work right. When I reached out to them, I got nothing back from them. I am still paying on a hunk of junk and I will never buy from them again!

Bad business, do not use them, I submitted order and it was expected in 3-4 days, only way I could contact we by email and they did not ship it yet. Now it may arrive in 12 days if I am lucky,

I order an internal component of a sand filter. The price was right and shipping was awesome since it was free. The time it took to receive it was timely. I will do business again with seller. A+!

Great service. Agent was very helpful identifying the parts I needed to repair my pool pump. Parts arrived early and all went great completing the repair.

Couldn't find locally and ordered from another site that sent the wrong one. Found it here with measurements to make sure I was getting the correct one and it fits!

It is overall a good product but is only good to clean dirt of the bottom of the pool. It gets stuck on the smallest amount of leafs or another object.