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PoolZoom has a rating of 2.3 stars from 118 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PoolZoom most frequently mention customer service problems. PoolZoom ranks 22nd among Swimming Pool sites.
This company responds to reviews on average within 1 hour
Pool pump part arrived on promised day, only 3 days. Price was about half what others were asking, and surprisingly was an original manufacturer's part. Worked perfectly. Seriously, the best on line purchase experience I've ever had.
We purchased a part for our pool and it was incorrect. Upon returning it, we had to call several weeks after returning it to ask about returning the funds, and to add injury to the insult, we were charged an outrageous stocking fee and shipping for the part when returning the item. Stay away from this company if you are unsure about the part as you will be out hundreds of dollars for nothing.
They answered my questions promptly & had the parts I needed to repair my Aqua rite system. Shipping was also fast.
Products used:
Display control panel for Aqua Rite chlorinator
The part was an exact duplicate of what I needed. Replaced non working transformer and now all working good.
Products used:
Electronic equipment
Thank you for the great review David! We appreciate your patronage and feedback. Please keep PoolZoom in mind for all your future pool needs as summer is on its way.
Sincerely,
dan@poolzoom.com
Customer Service Manager
1.888.756.9666
www.poolzoom.com
Looking at your reviews makes me suspect ot order other more valuable items in the future! Looks like you need to clean up your act!
Hello Richard,
Thank you for the review. We were really hit hard this summer due to Covid. The season had started early, and carriers were not ready for it. This caused major delays with orders. At the same time we were having issues with our phone systems. Since summer has ended and we have been able to work on catching back up we have implemented much needed changes to the company so that issues like that will not happen again. Our focus is to provide the best customer service we can.
If you do need anything in the future give us a try and we can help you out.
Best regards,
PZ Support
I highly recommend. Got the part within days and replaced it myself! I will use this service for all future pool repairs
Tip for consumers:
Everything was straight forward.
Products used:
Chlorinator hose
Hi Cathy,
Thank you for the great & informative review! We appreciate your feedback and tip to the other customers. Please keep us in mind for all of your future pool needs as summer is just around the corner.
Sincerely,
Dan Stump
Customer Service Manager
www.poolzoom.com
1-888-756-9666
They do not honor their own return authorizations and deny having received back product despite valid ups return of shipping notification.
Pool grips were ordered and came exactly as described on the website. They were quick to send out our shipment.
Happy to help Valencia!
Thank you for the great review and please keep our info handy with any of your future pool needs. Spring is just around the corner!
Sincerely,
Dan Stump
Customer Service Manager
1.888.756.9666
dan@poolzoom.com
The photo was mis-leading. It showed an intact filter grid, not seperate fins. Not what I expected. Need better description
Tip for consumers:
read the description well
Products used:
pool filter
Hi Gordon,
Thank you for the review! We appreciate your feedback and believe the photos have been redone on our new website. Hopefully you have everything in order. We thank you for shopping with us and hope you keep us in mind for any of your future pool needs. We do our best to provide our customers with the best item at the best price and get it to them as quickly as possible. Please do not hesitate to call us to walk you through any future orders. We have experienced pool technicians working the phones that can make sure you are getting the exact fit you need. Your feedback has helped us improve.
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
www.poolzoom.com
1-888-756-9666
dan@poolzoom.com
Received item ordered and quick delivery. Price comparable to other on line vendors. Replacing and upgrading current pool robot.
Products used:
Pool robot cleaner
Hello Marguerite-
Thank you for the great review! We appreciate your feedback and are so happy you came to us. We do our best to provide the best products at the very best prices and deliver them as fast as possible. Please keep us in mind with your future pool needs as summer is just around the corner!
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
www.poolzoom.com
1-888-756-9666
dan@poolzoom.com
Order went through fine. No problems. The part was exactly as ordered. I will order from them again.
Tip for consumers:
They are A-Okay.
Products used:
Parts for DE tank for swimming pool pump. They are A-Okay.
This part was hard to find here locally but PoolZoom had it available. It comes from an Australian manufacturer. It arrived on time as well.
First time user. Fast service. PoolZoom provided the right part when needed. Will use the site again.
Hello Wilfred,
Thank you so much for the positive review! We hope the next time you need anything you consider us.
Best regards,
PZ Support
I love poolzoom.com. I use them for everything for my pool equipment and they never let me down. Their prices are fair and delivery is quick.
Couldn't find the part I needed locally. Ordered and it said 5 day delivery. Got it in two days. Thank you!
Products used:
Pool part
Hi Vicki,
Thank you for the great review! So happy we could help with the hard to find part. These situations are becoming more common with hard to get parts and we all do our best to source and locate the items everyone needs. Please keep us in mind the next time you need parts or service questions answered.
Sincerely,
Dan Stump
Customer Service Manager
www.PoolZoom.com
1888-756-9666
dan@poolzoom.com
Received my item in a timely manner.
Quick response & helpful.
Website easy to navigate and easy to order
Tip for consumers:
N/A
Products used:
Dolphin Nautilus Plus
Thank you for the nice review Jeff!
We appreciate your patronage and feedback & hope you keep PoolZoom in mind for all your future pool needs.
Sincerely,
dan@poolzoom.com
Customer Service Manager
1.888.756.9666
www.poolzoom.com
Very pleased. I placed two orders in the last two months. Their products exceeded my expectations. The delivery time was half the quoted time frame.
We ordered a replacement part for our skimmer and it works perfectly! Great fast service! Highly recommend!
Spa Eclipse Next Generation Auto Voltage Sensing Ozone Generator with AMP Plug in stock and arrived on time, easy install, great company to order from
Hi Danny,
Thank you for the 5 STAR REVIEW! So happy we could help with the item you needed and got it to you quickly. Please keep us in mind for any future pool needs as we are a one stop shop pool & spa supplier.
Sincerely,
Dan Stump
Customer Service Manager
dan@poolzoom.com
1888. 756. 9666
Service can not be topped. Employee was very helpful in making sure I was stratified. Product arrived in twenty four hours.
Hello Rene,
Thank you so much for the review! I'm happy to hear one of our employees was able to help you out! If there's anything you need in the future, please don't hesitate to give us a call!
-PZ Support
The parts were easy to find and order on the PoolZoom website. Prices were cheaper than I saw at other sites.
PoolZoom delivered what they promised. Exactly what I ordered and on time. Thank you. Will keep you in my directory.
Hello William,
Thank you so much for the kind review! We are glad to hear that everything went smoothly with your order. Keep us in mind for the future! Feel free to contact us if you need anything else!
Best regards,
PZ Support
Needed replacement parts for my Polaris. Poolzoom is a great place to get new equipment or replacement parts!
Received parts quickly and they were what I ordered. I will use poolzoom.com again for my pool parts
Hi Mary,
Thank you for the 5 STAR review of your service here at Poolzoom. We appreciate your feedback and hope you keep us in mind for any of your future pool needs as summer is just around the corner. We do our best to provide the best products at the best price and deliver them as quickly as possible.
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
www.poolzoom.com
1-888-756-9666
dan@poolzoom.com
Needed a pool part and got it quickly at a lower price. Checked other pool supply places and they were more for the same part.
Products used:
A backup valve for a Polaris 360
It great to be able to see thru the plastic cover and know when to empty the main Ultra Flo skimmer.
Hello Thomas,
Thank you so much for the kind review! We are glad your product is working out for you. If there is anything that you need in the future please don't hesitate to contact us!
Best regards,
PZ Support
Gain trust and grow your business with customer reviews.
PoolZoom Pool Parts and Pool Supplies Online. Huge In-Stock Inventory, Quick Shipping
Hi Robert- Thank you for the great review! We are happy to help you out with any pool needs in the future. As spring is just around the corner, please keep our info handy and we can help with whatever your pool needs may be.
Sincerely,
Dan Stump
Customer Service Manager
1888-756-9666
dan@poolzoom.com