PoolZoom

I ordered several of the same part. One of the items received was very close to what I ordered, but not exactly (it was the lesser model). I attempted to resolve via email, during which multiple times the agent promised to send out the right part. They sent a completely unrelated part as a replacement, and then went silent for weeks. It has been almost 2 months and I still don't have the correct replacement part. In the end I disputed it with my credit card company. I would not recommend, terrible experience. I would give zero stars if it were an option.

We purchased a part for our pool and it was incorrect. Upon returning it, we had to call several weeks after returning it to ask about returning the funds, and to add injury to the insult, we were charged an outrageous stocking fee and shipping for the part when returning the item. Stay away from this company if you are unsure about the part as you will be out hundreds of dollars for nothing.

Pool pump part arrived on promised day, only 3 days. Price was about half what others were asking, and surprisingly was an original manufacturer's part. Worked perfectly. Seriously, the best on line purchase experience I've ever had.

I purchased a Heat Exchange unit. The unit arrived in manufacturers original box and was damaged in transit.
Suggested shipping replacement in a second box to increase chance of survival. Replacement came packaged the same way and damaged again. Third attempt again requested second box no difference.
Now there are none left to ship I have been offered a refund. Very pleasant customer service people, but the actual service from their shipping department is terrible. 3 1/2 weeks later I still have no heater for may pool and looks like no more availability so summer with a cold pool Thanks!

We ordered a new pump housing lid a few weeks ago from PoolZoom and had a great experience. When it was recently discovered that our filter manifold had a crack I went online to search out that part. I found it pretty quickly and almost ordered it from another random website, but thankfully I remembered PoolZoom's great performance and price with the pump housing lid because they had it for 30% less saving me like $60. PoolZoom will be my go-to part supplier from here on out.

Purchased a pool tank bottom. Unfortunately, I purchased the wrong one. When I called the company to return it I was told I had to pay for return shipping and restocking fees. As you can imagine returning a heavy pool filter tank was not cheap. The website says 30 day returns but you have to look at fine print at the bottom of the website to know you won't get all your money back. I search long and hard for a sale and was extremely happy with the price but then I got the ball pulled from under me when I was told I had to pay for return shipping and restocking fee. I paid $539.90 plus $51.02 total $590.92 for the tank but only got back $462.26 back. A loss of $128.66. Buyers be ware. If you may need to return something think twice before buying from Poolzoom.

Buyer BEWARE! Site says receive in two days three days later still not shipped. Attempted to call message says we are too busy you must email. Very common complaint about this company they claim quick shipments to beat out thier competitors knowing thier claims are false. Zero customer service go to a more establised business that chooses honesty and customer service over false claims and made up positive reviews. Competitors claim shipment in 7-10 days which is why I chose this company.

Just bought a Hayward pump housing but upon installation it bused and three bolt threads came off causing Leslie's installer to replace it with a genuine part. PZ has not responded to email requesting return and refund. Buyer beware.

Sent me chemicals that literally expire next week and when I call to let them know no apology just make sure you read the return guidelines. So I do and no shipping refunded and a 15% restocking fee for them sending me chemicals that expire within a week. Never again. Back to lesliespool.com I go. Thank goodness I didn't spend more money.

I bought 2 pair of pool guards ($100) by Fluidra from PoolZoom two months ago. 1 of 1 pair broke and I asked them to replace the product. They said they only warrantied them for 30 days and told me to contact Fluidra which I have multiple times but they won't respond. PoolZoom should be contacting them for me but they won't. So, I'm out the $100. Don't buy from them and don't buy from Fluidra, they are not honorable companies.

I ordered the Jandy pro series salt cell replacement but the site didn't make it look like my order went through. No emails to confirm my order, no orders to say it shipped or delivered. I was out of town and then leaving to go of the country so a few days go by and I ordered on Amazon for less $$$ ($428 total vs. $448). When I got home from the short trip, 2 boxes are there... Amazon and Pool Zoom. I figured I would return the Poolzoom one but they charge shipping and the original shipping that was free plus a restocking fee. So I'm keeping theirs and shipping back Amazon's since there's no charge to my refund on the Amazon return.

After an initial issue between sender and shipper, I received my important work chemicals after a text conversation with Jon within only a few short days via TX to OR. Thanks for figuring this out so quickly!

We ordered a new pool heater and when the unit they sent arrived and we un boxed it it had water in the heat exchanger before we connected it and after it was connected it leaked like a sieve. They said it would bake 8 to 12 weeks to replace and they were going to submit a shipping damage claim, but there was no shipping damage as the box was in perfect condition and the metal enclosure had no damage. It was a defective heat exchanger. It was clear to us that they were trying to sell a used unit as new and now they just keep delaying a refund. We have disputed our credit card. We have asked them to pick the unit up so we do not have the expense of disposing of it and they have not.

On May 8, I purchased a Scrubo Zoom Automatic Pool Cleaner. Despite following the provided instructions and charging the device overnight, it failed to turn on. I promptly opened a return request but received no response for a week. A return label was only provided after I made a phone call.

I shipped the defective item back and requested a replacement. The item was delivered back to the seller four days ago, yet I have not received any further communication. When I called again, I was informed that it would take an additional two weeks to process the return, and only then would a replacement be shipped. This delay means I will not receive the new item until around July 10, which is two months since I placed the order and significantly reduces the usefulness of the purchase during the pool season.

The customer service representative I spoke with was unhelpful and indifferent to my concerns. I have now requested a refund and must wait another two weeks for it to be issued for the defective item sold to me.

This level of service is unacceptable and must be addressed immediately.

They waited two full weeks before shipping two tiny pump drain plugs. If you chat with them about the delay, then they will lie directly and say that USPS has not yet scanned the items but they have been shipped. Do not do business with this place.

Made my order easily online and their search engine to find the right models of pumps works great. Already ordered another part on Monday and am waiting on it to arrive. Definitely a great experience with dealing wit Pool Zoom.

I'm not technically savvy but with sufficient guidance I can venture myself to fix small things. Our home came with a pool and a Polaris cleaning system. Earlier in the year the device starting falling apart (I believe it was never serviced in >5 to 7 years). I researched only and I was ready to purchase a new one when I came across poolzoom.com

I purchased the refurbishing kit and other parts for the line. With the help of their YouTube videos I was able to fix the cleaner and it now runs like new.

I appreciate my new ability to take care of maintenance instead of having to pay others to do it or, in extreme cases, having to purchase new stuff.

The pictures are from the falling apart cleaner and the kit. I'm sorry I didn't have a picture of the rebuilt cleaner! It is busy working!

Lastly, the delivery experience is second to none. Super happy with this company and I've bookmarked them for my future projects: lights, safety, etc