• Popeye's

Popeye's

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Overview

Popeye's has a rating of 1.5 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Popeye's most frequently mention customer service, chicken sandwich, and fast food problems. Popeye's ranks 347th among Restaurants sites.

  • Service
    264
  • Value
    250
  • Shipping
    93
  • Returns
    102
  • Quality
    228
Positive reviews (last 12 months): 8.7%
Positive
9
Neutral
1
Negative
93
88
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How would you rate Popeye's?
Top Positive Review

“Popeyes moist chicken”

Yvette H.
7/14/24

I enjoy Popeyes chicken at Vandegrift Blvd in Oceanside, Ca and Popeyes chicken on Vista Way in Vista, Ca chicken is always moist and hot. They're Popeyes chicken on Oceanside Blvd in Oceanside, Ca that their chicken is over cooked and very dry. (dark meat).

Top Critical Review

“Worst customer service”

Eric S.
10/23/24

Decent food but done of the worst customer service I've have had. Would give lower review if possible. Front counter had no line and attendance spent 15 MINUTES arguing with each other over who would take my order; all refusing to serve me. When they saw to me they literally threw my family order in the bag to send me off.

Reviews (507)

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Reviews that mention popular keywords

customer service (71) drive thru (50) chicken sandwich (37) chicken tenders (17)
Thumbnail of user hsalazar1102
1 review
0 helpful votes
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September 28th, 2023

I just bought 10 pcs of chicken with biscuits and fries. My surprise the biscuits were packed with the. Chicken. When I got home, I got soggy biscuits. I had to throw them away. I beg you to train your staff to pack items separately to avoid food waste. Thanks!

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Thumbnail of user dand1326
1 review
0 helpful votes
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January 26th, 2023

I went with my family to popeyes. My son ordered chicken tenders and Mac and cheese. He got his food the chicken tenders were not cooked and the Mac and cheese was cold like it came out of the fridge. I order the chicken special and mashed potatoes my mashed potatoes were way to spicy to eat that was a waste of money. I will go somewhere else. Popeyes is off limits.

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Thumbnail of user angelaw1895
1 review
0 helpful votes
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December 10th, 2022

We got a 5 piece chicken tender. The tenders are so small they they are like a chicken nugget. They had just open and they taste like they were left over night. My husband order a 4 pcs the chicken is all dried up and they had just opened. Aw

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Thumbnail of user shannonw674
1 review
1 helpful vote
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December 9th, 2022
Verified purchase

Drive up, fast service, but my crispy chicken sandwich was not crispy, in fact it had changed color, the bottom on chicken breading was gray from sitting in the sandwich bag. Gross and chicken was grisly. Will not be back

Thumbnail of user sandrao490
1 review
0 helpful votes
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May 3rd, 2021

I ordered a butterfly shrimp tackle box which is supposed to be 8 butterfly shrimp. I got popcorn chicken and was told that they were out of the butterfly shrimp after I paid and received my order. And they kept my receipt.

Tip for consumers:
I hope that popeyes chicken gets this review so that they can either hire a better store manager or better servers at the store at Mueske Rd and FM 2920.

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Thumbnail of user linao28
4 reviews
0 helpful votes
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February 10th, 2023

I ordered food at the Rosedale, NY Popeyes and it is disgusting and tastes like $#*!. I do not trust the Popeyes in Rosedale after such a disgraceful meal. I feel humiliated and conned by Popeyes. Do not eat from Popeyes please think twice.

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Thumbnail of user ldal
1 review
0 helpful votes
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September 30th, 2023

He took my money and never finished the job. He is a fraud. After he took my money. He did some work and then never came back. He left my yard a complete mess. He lied repeatedly. First he said his kid was in the hospital, then it was weather, then he was sick, then he said he had a car accident, then he said I needed to pay more in advance to have him come back to finish his work. He is a fraud.

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Thumbnail of user jazzbo2143
1 review
0 helpful votes
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August 17th, 2023

I waited in line for 5 minutes, then was next in line. I waited another 10 minutes and the employee looked at me and kept making up orders. Completing ignoring me! So rude and did not care at all! Finally I was so fed up I left and went to Chick-Fil-a where employees are very friendly and courteous!

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Thumbnail of user roxannef77
1 review
0 helpful votes
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May 21st, 2022

We went out hey drive thru was asked to park because chicken needed 3 minutes. After 20 minutes I went in to see what was going on. They said 5more minutes. After a hour passed I walked in and ask for corporate phone the manger said she didn't know the number. My chicken needed 5 more minutes. I had to ask them to just give me what the had. Food was cold and fries cold macaroni burnt. I paid $70 and I will never go again.

Thumbnail of user glenns703
1 review
0 helpful votes
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March 19th, 2023

I've been here three times and they never have have anything. Always out and they make wait even if they tell you they have it…. Then they say pull over and wait another 15 minutes and the order is always screwed up! I'm sick of it! I'm always going to KFC from now on!

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Thumbnail of user madisonr242
1 review
0 helpful votes
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September 16th, 2022

We walked in around 8:10 weren't greeted and we wait for about 10 minutes before our order was even taken and all the staff members were trying to avoid eye contact with us as we were waiting because they were ignoring us. Girl with short blueish purple and Black hair took our order and was messing around with one of her co-workers completely ignoring us and then just walked away and we were unsure weather the payment process was over. Very sad to say that this was absolutely an awful trip here hopefully this gets fixed :(

Service
Thumbnail of user davidbozenski
1 review
0 helpful votes
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March 3rd, 2024

The "hot and spicy " chicken sandwich was bland. Not much flavor at all. The Cajun gravy didn't have any kick at all!
Never ordering again.

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Thumbnail of user kencarlton55
1 review
0 helpful votes
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October 16th, 2023

Popeye's store no. 644,1083 W McClain Ave., Scottsburg, IN. Four pieces of chicken purchased October 16,2023 at 4:30 pm: breast, wing, leg, thigh. Pieces so dry that half of each piece could not be eaten. Dry portion like leather and couldn't be chewed. Most likely sat under a heat lamp all day long before my wife and I got the food. This Popeye's store in southern Indiana the worst chicken that my wife or I have ever had at any chicken restaurant. Chicken from Popeye's from cities in northern Indiana were great (Michigan City, Lafayette, La Porte).

Quality
Thumbnail of user weefwfefwef
1 review
0 helpful votes
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February 25th, 2022

I ordered my food on the phone and when I went to pick it up I got called racial slurs and called a monkey trying to pick it up. I also found pubes in my burger all on the top bun. -1 star if I could.

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Thumbnail of user chrism4152
1 review
0 helpful votes
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August 28th, 2023

After ordering online to pick up to skip the drivethru. I arrived just on time according to the text sent to us. I was asked to wait which was fine they were understaffed. The problem was no one informed us prior that they were out of all the sides we ordered. After about ten minutes the nice young man started to put my order together he then informed me they were out coleslaw so I substituted to biscuits than it was no dessert my wife ordered so I substituted that so after another five minutes of getting this together he informs me they are out of mashed potatoes and it will be at least another ten minutes if I want those so I just take fries. What a mistake the fries were so dried out and cold they were not edible and I had a huge box of them. So after spending close to $60 and only getting chicken that was any good we will not ever go back to any Popeyes location and I will tell everyone I know to stay away.

Products used:
food

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Thumbnail of user thomasw2331
1 review
0 helpful votes
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June 9th, 2022

Popeyes is the best chicken around here! There are 4-5 other chicken places around here and Popeyes is by far the best! The chicken sandwich is way better than any other. Service is always quick and I ave never had a mistake in any of my orders. Employees are always courteous and friendly.

Products used:
Shrimp..chicken sandwich..chicken dinners

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Thumbnail of user cynthiad1388
1 review
0 helpful votes
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August 15th, 2022

To slow need more help hope not get any more old chicken afte i pay 24 dollars its a shame to seve and then wait 30 minutes for chicken on wynnton road and get that girl out the window she is supper slow

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Thumbnail of user kele4
2 reviews
0 helpful votes
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January 23rd, 2022

I went to Popeyes on north 5 and that girl was so rude and talking attitude. She needs to find better customer service. You just opened this Popeyes up and I wouldn't recommend just because of her.if I could put negative stars I would

Thumbnail of user customern85
1 review
0 helpful votes
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July 26th, 2022

Im glad cajun rice is back. But $5 for a large and it is not filled up to the top. 3/4 of the way maybe if you're lucky. Very dissapointed cheap a** and the chicken is small. Not a chicken, maybe they are using cornish hens

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Thumbnail of user dipakn2
3 reviews
0 helpful votes
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January 16th, 2023

Professional is also very friendly to free users, I plan to pay for it, pay attention to professional. From the time requirements, it is very suitable for leisure use, but I often lose it, it is very easy to use, really good

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Thumbnail of user maryh2867
1 review
0 helpful votes
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November 28th, 2021

My hubby and I went for the 2nd time. He asked for a breast -- got a thigh. Food was cold. Thought I'd try the mac and cheese they're advertising, put the spork in it and the whole thing came up in one big blob. The 1st time was good; this time was awful. Went to another one in Aurora IL a couple weeks ago and it was warm, tasty and what we ordered. Looks like this location needs some help.

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Thumbnail of user shirons
2 reviews
1 helpful vote
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February 14th, 2023

This is my 3rd and final visit to the Jefferson ave store in Newport News. They are always out of a product or it takes forever to have someone come to the counter to take my order. Even then, there is no greeting nor eye contact. Today at 5:03, i was told by some young girl 'we aint neva had no tackle box.' So the commercials and the signs in the window were mistakes? I pointed to it on the menu board, which is when a manager approached saying they were out. A promotion that just returned days ago and they are out? Your employees dont know what you sell? First the mac chz, then the ghost peppers and now this. I understood the craze from the chicken sandwich but the company is now trending white insufficient inventory. No apologies and no coaching to the employee. I cant do this company anymore. Back to Kfc i go. Popeyes really needs help with developing a system of supply transfers between stores, training professionalism with operational training and thinking about customers first.

Thumbnail of user jadeh146
1 review
0 helpful votes
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October 23rd, 2023

We're first in line, took 15 minutes to order because they didn't train the guy. Took 20 minutes to get our food. Didn't get sides or biscuits or sauces. Manger wasn't there to talk to. First time there and I won't be back.

Thumbnail of user harryb549
2 reviews
0 helpful votes
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October 7th, 2022

While ordering a 5 piece box, I asked for anything but thighs for this order. The announcer said what do you want? I said anything but thighs i. E. legs will do as a substitute. When I arrived home I had one wing, one breast and 3 thighs. Needless to say I was mad. You can bet that I will not be darkening your doors again in the future and will tell everyone that I see what great service you have. Also the store is located in Paragould Arkansas on highway 42. Store looks great but service is lousy. This is the second time that this has happened in the last month. Good luck on staying in business.

Tip for consumers:
Do not order anything that might make an employee add, subtract , punch a keypad or think outside of their phone ear pad.

Products used:
I do not want a refund, only that the owner should know what is happening at his store

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Thumbnail of user ozv1
1 review
0 helpful votes
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June 22nd, 2022

This is the 3rd time I experienced the issue in witch the restaurant lack of organization the dine-in was closed no note on the door witch by the way doors was unlock, facility in disarray, employees attitude like can care less, short in many of the staples products. I will not use this facility for sure in the future.

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About the business

Popeyes Louisiana Kitchen shows off its New Orleans heritage with authentic spicy & mild fried chicken, chicken tenders, seafood and signature sides.

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