• Popeye's

Popeye's

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Overview

Popeye's has a rating of 1.5 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Popeye's most frequently mention customer service, chicken sandwich, and fast food problems. Popeye's ranks 347th among Restaurants sites.

  • Service
    264
  • Value
    250
  • Shipping
    93
  • Returns
    102
  • Quality
    228
Positive reviews (last 12 months): 8.7%
Positive
9
Neutral
1
Negative
93
88
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How would you rate Popeye's?
Top Positive Review

“Popeyes moist chicken”

Yvette H.
7/14/24

I enjoy Popeyes chicken at Vandegrift Blvd in Oceanside, Ca and Popeyes chicken on Vista Way in Vista, Ca chicken is always moist and hot. They're Popeyes chicken on Oceanside Blvd in Oceanside, Ca that their chicken is over cooked and very dry. (dark meat).

Top Critical Review

“Worst customer service”

Eric S.
10/23/24

Decent food but done of the worst customer service I've have had. Would give lower review if possible. Front counter had no line and attendance spent 15 MINUTES arguing with each other over who would take my order; all refusing to serve me. When they saw to me they literally threw my family order in the bag to send me off.

Reviews (507)

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Reviews that mention popular keywords

customer service (71) drive thru (50) chicken sandwich (37) chicken tenders (17)
Thumbnail of user carmenn138
1 review
0 helpful votes
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October 1st, 2022

Jackie and DeeDee did an amazing job with checking in on me to make sure I was being taken care of. Great costumer service :) I appreciate you ladies :)

Thumbnail of user harrymidgettem
1 review
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August 11th, 2022

Everything about my Popeyes experience on Baltimore Pike was perfect. Quick and quality service, friendly and hardworking workers, and delicious food!

Thumbnail of user jessiec251
1 review
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August 31st, 2023

The Manager at Popeye's has the best crew. I haven't seen it in a while. I'm a coach, bringing my team there and or going myself. Mrs. Tiffney Turner, you are the best.

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Thumbnail of user perrya33
1 review
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March 30th, 2021
Verified purchase

The Popeyes in Port Vincent, La. Took Our Money Then Told Us To Leave Without Or Food, After We Paid It Took 3 Days And All WE Got Back Was Our Money, Brittney And Sandy Do Not Take Of The Customers They Are Rude, Do Not Go To Popyes In Port Vincent!

Well after the 3 days of hell we went thru all they(Sandy The D. M.) gave us was a refund, no extra compensation for stealing our money and treating us like thieves.

The Employee(Jessica) That Gave Us Our Refund Just Basically Thru The Money At Us and Never Said Sorry or Thank you. Sore # *******

Tip for consumers:
The Popeyes in Port Vincent Took Our Money Then Told Us To Leave Without Or Food,After We Paid It Took 3 Days And All WE Got Back Was Our Money,Brittney And Sandy Do Not Take Of The Customers They Are Rude,Do Not Go To Popyes In Port Vincent,La.!

well after the 3 days of hell we went thru all they(Sandy The D.M.) gave us was a refund,no extra compensation for stealing our money and treating us

Products used:
none

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Thumbnail of user jennal210
1 review
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April 3rd, 2023

Wednedsay march 29th i visited goldsboro store and observed the manager and a employee touching each other inappropreaite in this type of setting. I was another employee who they were he said the manager was tia and the girl that looks like a boy. This isnt a good look for the store.

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Thumbnail of user shashikanb
1 review
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August 28th, 2023

We had the worst experience ever in the New circle Popeyes. The women worked there was so irresponsible and had harsh look at us, even not speaking politely. We had worse drive though ever. DO NOT RECOMMEND THIS AT ALL!

Thumbnail of user charlesw1506
1 review
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February 4th, 2022

WENT TO POPEYES CHICKEN AT 1928 BRICE RD REYNOLDSBURG OH FOR A 10 PIECE FAMILY MEAL DEAL WITH 2 LARGE SIDES AND 5 BISCUITS FOR 19.99.
1 WAS CHARGED 25.99 FOR A 9 PIECE WITH 2 SIDES AND 4 BISCUITS INSTEAD AND WAS TOLD THAT THEY DIDN'T OFFER THE 10 PIECE. I CALLED STORE MANAGER SHE TOLD ME THAT IT WAS NOT AVAILABLE THROUGH DRIVE-THRU. SO I CALLED CORPORATE AND WAS TOLD IT IS AN ONLINE OR MOBILE OFFER ONLY AND WHEN I ASKED WHY IT WAS NOT ON THEIR WEBSITE AS AN ONLINE ORDER ONLY OFFER I WAS TOLD "I DON'T KNOW" AND TO ORDER IT ONLINE IF I WANTED WHAT THEIR WEBSITE OFFERS

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Thumbnail of user nathana366
1 review
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October 18th, 2022

Makes absolutely no sense to me that you $#*!ing idiots took out your BASIC, SUPER BASIC $#*! SANDWICH the "deluxe sandwich". Why? You can't put $#*!ing lettuce and tomatoes on your $#*!ing basic $#*!ty food

Thumbnail of user aliannasn
1 review
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May 17th, 2023

Manager very rude, took my order never gave me my food all my money back. Will never go back to that Popeyes again, which is a shame because I love Popeyes.

Thumbnail of user dorothya678
1 review
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June 8th, 2022

The Nuggets were slivers of chicken surrounded by a lot of crust. I will not order this item again. I will continue with Wendy's from now on when I want Nuggets.

Thumbnail of user veronicam785
1 review
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April 12th, 2023

The Worst Establishment Ever! I went In to get a Mobile Order on 4/12/2023. The line was wrapped around inside the restaurant. I approached the Mobile/Pickup at the Counter. I let the Cashier know that I was just picking up a order. She looks at me like she was irritated because there was a long line (She also stated she was the only one at the front working) I asked her if she could let me know if it was ready, or how long it would be. I asked if someone else could help me because she looked annoyed by me asking about my mobile order. Her main focus was on the ppl in front of her in line not my order that had already been ordered online.The other employee that's she's talking to in her language comes and says that there is a long line and my order wasn't ready. Just Very unprofessional. To my knowledge any establishment I've gone to has employees who handle mobile orders along with front end workers. Apparently no one was doing those orders! I will never ever come back to this location EVER AGAIN!

Thumbnail of user jb2477
1 review
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October 8th, 2023

Worst Popeyes! Always a wait. Breader never end. Take your money and tell you it is a 15 minute wait because there is no chicken and biscuit ready. It's absolutely horrible!

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Thumbnail of user esae
1 review
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January 2nd, 2023

Ordered a meal with 8 chicken tenders, 4 bread and fries. I was delivered only the chicken. They said the order was different from what the picture shows. What a fraud.
Avoid them

Thumbnail of user df525
1 review
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November 4th, 2021

Absolutely the most disgusting service, filthy restaurants and the rudest people I've ever met. I would not only avoid this restaurant I would spread the word.

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Thumbnail of user dand1242
1 review
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September 18th, 2022

I went to the Popeyes in Chiefland Florida today for their five piece special. I've had it before. I asked for all dark meat. They gave me five thighs. No leg, knowing, just five thighs

Thumbnail of user cherylf737
1 review
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January 11th, 2023

When the food is hot it's second to none. I find myself hunting for a store with fresh hot chicken and fries. The flavor is top notch when you can find it fresh and hot.

Tip for consumers:
What time do they cook the fresh food. I asked for fresh hot chicken and cashier told me that it wasn’t time to cook it yet. I still frequent them hoping I’ll get lucky and not have to purchase yesterday’s chicken

Products used:
Chicken and fries

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Quality
Thumbnail of user cecilr43
1 review
0 helpful votes
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January 14th, 2022

What has happen to popeys it use to be the best but i went last week and food was so bad i could not eat went in the trash i hope this is not a norm for them

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Thumbnail of user taniyas8
1 review
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April 30th, 2023

This is the best customer service popeyes i ever been to In jacksonville fl I get my moneys wroth it is worth my wild and i always take that drive because we love that chicken from popeyes >

Tip for consumers:
I love popeyes

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Etc

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Thumbnail of user musclecargreg
1 review
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June 4th, 2023

Breakfast chicken biscuit is a joke two tiny pieces of chicken nuggets That was 85% breading if that's the best you can do take off menu. You are a chicken restaurant.

Thumbnail of user antoinem79
1 review
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August 7th, 2022

Never go this to this place it's not a good place to eat they give you wrong orders and they put the chicken in the bag without box and it's just nasty

Thumbnail of user thomasj1621
1 review
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December 29th, 2022

So basically, me and my family went out to buy some grub from Popeyes. We ordered one of those family meals for like 20-30 Dollars, we buy the meal and the people just take the money and just left

Tip for consumers:
Dont buy from popeyes!

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Thumbnail of user anthonys2037
2 reviews
0 helpful votes
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December 30th, 2021

Their prices are outrageous, 8 piece and two sides for $30, it's not a gourmet restaurant, chicken is the cheapest meat in the market, and they sell it like it's a t-bone or something like that, it's not the greatest chicken in the world, mashed potatos are from a box not even real potatos, also Mac and cheese, that's the cheapest way to make food and they sell it expensive, no more Popeyes for me, I went to churches, and I got more for my money and I still spent less,

Thumbnail of user isaiahl53
1 review
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September 10th, 2023

Alright! Here we go with this b*******., I'm going to have to start cooking because I'm going to end up really embarrassing one of these counter persons taking your orders and the manages ain't worth s*** by letting them do it, how in the f*** are you going to have a attitude because I asked for fries with my dinner everybody in the back on the f****** phone texting or looking on Facebook or Instagram it was some little straps and the fry holder and she tried to give me those after she closed my box and went back there looked at the monitor and nobody was going to make fries so she came back around open my box up was going to try to give me them rags and straps that's been sitting there for a minute and you can tell it's barely enough to give a customer any and I told her don't give me no straps just give me a mashed potatoes and gravy this little I'm not going to call out her name but how can you have an attitude you trying to give a customer some f***** up food and the customer sees you and I tell you I don't want those straps so you take the mashed potatoes and gravy and throws it in the bag and as I'm getting my drink I see you scraping the fry holder and throwing them in the trash and you know those was some trashy $#*! fries from the start and tried to give them to me.
Popeye's up here on Northwest expressway and Wilshire I hate to call out somebody business but again it's the manager fault for letting this s*** happen when you know you have a counter person who ain't worth s*** and you keep them there because you don't have no help..

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Thumbnail of user sues985
1 review
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March 22nd, 2022

Went to Popeyes to try fish sandwich
Instead had dried chicken breast in fish labeled sandwich bag, the girl that took order was struggling with English, very disappointed

Thumbnail of user deweyl40
1 review
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November 12th, 2022

Just bought a two piece chicken dinner. The thigh and leg must have come from a dove since the size was so very small. The side of cole slaw was two small tablespoons full. Not much for the price.

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About the business

Popeyes Louisiana Kitchen shows off its New Orleans heritage with authentic spicy & mild fried chicken, chicken tenders, seafood and signature sides.

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