• Popeye's

Popeye's

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Overview

Popeye's has a rating of 1.5 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Popeye's most frequently mention customer service, chicken sandwich, and fast food problems. Popeye's ranks 347th among Restaurants sites.

  • Service
    264
  • Value
    250
  • Shipping
    93
  • Returns
    102
  • Quality
    228
Positive reviews (last 12 months): 8.7%
Positive
9
Neutral
1
Negative
93
88
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How would you rate Popeye's?
Top Positive Review

“Popeyes moist chicken”

Yvette H.
7/14/24

I enjoy Popeyes chicken at Vandegrift Blvd in Oceanside, Ca and Popeyes chicken on Vista Way in Vista, Ca chicken is always moist and hot. They're Popeyes chicken on Oceanside Blvd in Oceanside, Ca that their chicken is over cooked and very dry. (dark meat).

Top Critical Review

“Worst customer service”

Eric S.
10/23/24

Decent food but done of the worst customer service I've have had. Would give lower review if possible. Front counter had no line and attendance spent 15 MINUTES arguing with each other over who would take my order; all refusing to serve me. When they saw to me they literally threw my family order in the bag to send me off.

Reviews (507)

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Reviews that mention popular keywords

customer service (71) drive thru (50) chicken sandwich (37) chicken tenders (17)
Thumbnail of user swtp1623716237
1 review
1 helpful vote
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June 15th, 2023
Verified purchase

DO NOT ORDER OR EAT AT THIS LOCATION! 7049 Seacrest Blvd. Lantana FL, *******.
Order was NOT delivered and when went to the store manager at the store and the one I spoke to on the phone pretty much said not their problem and don't care when I said I would never order from them again. No customer service!

Service
Thumbnail of user ss879
1 review
0 helpful votes
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December 9th, 2021
Verified purchase

Today I went to a Popeyes in Philadelphia, Pa located at Broad and Champlost Street ( across from the 35th district) Scenario: I ordered my meal my total was $6.42. I have the manger who was on the register $7.00 and he gave me back 15 cents instead of the 58 cents that was owed to me. Then he proceeded to point to a sign that stated that they didn't have change, because the bank did not have it.

First thing, Customers should not have to cover the cost of a full operating business because they don't have change. We would not be able to walk in an establishment and ask for food if we did not have the money to cover the cost.

Second, When I let the manager know ( because he was rude and would not give me his name or the store's identification number) that it was the store's responsibility to take on the cost of the change shortage. He immediately became defensive and began to angrily placed my items in the containers aggressively. I stopped him at once and stated I would simply like a refund, because I don't have to except just any kind of service when I am spending my hard earn money.

Lastly, when I asked for his name and store id number as stated above, he was dismissive and stated that I didn't need it. When I proceeded to ask another employee for the information he informed me that he was Italian ( what ever that meant) he couldn't pronounce the managers name ( when it was clear he was African American and spoke fluent English.

I will not be returning
If I didn't have to submit starts to submit this review it would be zero

Service
Thumbnail of user kahleighad
1 review
2 helpful votes
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December 22nd, 2021

Dear Popeyes,, yall can go kill yall self because that $#*! that yall just gave me was nasty and the sprite was dehydrated and the mac n cheese was soulful and the chicken sandwich was fruity. It looked like some stuff that comes out people booty and I will never ever eat yall food again. Also I will need my money back ASAP because that food was not giving at all. Therefore yall need to run me my money before I come up there and fight grown people because yall know better so stop playing with me STUPID $#*!ES!.

Tip for consumers:
HELL NO GO DIE!!

Products used:
Mac n watery cheese , cummy chicken sandwich , dehydrated $#*! sprite .

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Thumbnail of user suzettem65
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

My mom and I are at Williamsport, Pa. Popeyes today. Our server Heather was awesome and I couldn't believe how much food we got! Food was excellent too!

Thumbnail of user chrisr1990
1 review
1 helpful vote
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October 23rd, 2022

Hello I went to Popeyes on Navarro in Victoria Tx omg I'll never go back again the first they said plz have exact change and they were out of Mac and cheese mash patatoes, very little fries wow I was like ok well let me get my order I have exact change I ordered the two can dine meal through drive through I didn't check order due to they were slow so I figured they would get evrything correct on my order biscuits were hard a rock no fries and one of the breast was not fully cooked I didn't go back due too I was at home didn't want to deal with traffic anyways had a bad experience first time at the location on Navarro I'll never go back

Thumbnail of user deloresw64
1 review
0 helpful votes
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May 22nd, 2022
Verified purchase

I just ordered a 3-wing combo from the Popeyes restaurant on Old Milton and Northpoint Parkway in Alpharetta, GA. That has got to be the nastiest fast food I have ever purchased! The wings were incredibly tiny, over coated with breading, so spicy it was hard to eat, full of grease, and just awful. The cole slaw was rancid, the biscuit greasy, and I ended up throwing the whole mess in the trash. I pray I don't get sick from what of it I did eat. What in the world do they think they are doing selling nasty food like that? Oh, and the guy that took my order acted like he just got out of jail. No smile, no greeting, no eye contact and no command of the English language. I will NEVER EAT AT A POPEYES RESTAURANT AGAIN IN MY LIFE!

Tip for consumers:
Don’t eat Popeyes Chicken. They need to go out of business!

Products used:
None

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Thumbnail of user aviviab
1 review
0 helpful votes
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June 23rd, 2022

I went to Popeyes in Pearland and on South Main & Murworth and the managers wasn't about $#*! the Anniversary they had with the 2pc for 59 was messed up to after u spend 5.00 & they made sure all the $5 & $6 specials was gone & what I ordered on the app they hadn't had in 2 weeks just had a bunch of false advertisements to get u to come to they restaurants I don't think I'm going to their restaurants no time soon. Smh at they service

Tip for consumers:
That it was going to be that difficult to get the 2pc for .59

Products used:
Nothing that was on special and that's the only reason I went there

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Thumbnail of user non942
1 review
0 helpful votes
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November 15th, 2022

I would vote it negative but I can't. I went to the Popeyes in Pickerington OH. The service was horrible and I paid for everything but didn't get it all.

Service
Value
Thumbnail of user tonir238
1 review
0 helpful votes
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October 25th, 2022

POPEYES ON HWY 80 IN JACKSON MS IS BY FAR THE BEST HANDS DOWN... STAFF N CUSTOMER SERVICE ALWAYS ON POINT AND THE STORE MANAGER MR LEWIS IS GREAT N VERY ATTENTIVE TO HIS CUSTOMERS N ALWAYS AIMING TO PLEASE HIS CUSTOMERS

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Thumbnail of user johnp6786
1 review
1 helpful vote
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August 3rd, 2023

The food is good it's just the quality of the food much as the food cost the chicken should be meater you just don't get enough for your money's worth

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Thumbnail of user titod10
1 review
0 helpful votes
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January 29th, 2023

The popeys on 1999 e Sibley is one f my best. The staff is friendly and the food is excellent.their food is always nice and fresh and they don't mind dropping it for me so it can be fresh

Thumbnail of user lavernel42
1 review
0 helpful votes
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December 7th, 2022

I was at the Augusta Mall Popeyes12/7/2022. I wanted a 5piece wing combo. The young woman cashier called back the order to a woman who wore a manager shirt,with her head wrapped up high she was a large size black woman. When the young woman cashier called back the order to the large woman she answered with such a NASTY ATTITUDE and she gave the young woman which is the cashier DIRTY LOOKS as to say don't call nothing else back here because im not cooking! This woman needs to change her NASTY WAYS AND ATTITUDE before this Popeyes in the Augusta Mall will FOREVER RECEIVE BAD REVIEWS on the ACCORD of this LARGE WOMAN WHO WORE A MANAGER SHIRT

Thumbnail of user amymayfield2020
1 review
0 helpful votes
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January 16th, 2024

Great friendly staff hot ready food. Amazing clean just all around great. Happy to see such an amazing staff work so well together

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Thumbnail of user andreav363
1 review
0 helpful votes
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August 13th, 2022

1022 US-80, Pooler, GA ******* Went to this popeyes to buy a family meal and the cole slaw was spoiled so I returned it and got the mashed potatoes which were hot when I got home only to realize that were spoiled too I was too tired to drive back to that store will never buy from them again.

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Value
Quality
Thumbnail of user chrissyg41
1 review
0 helpful votes
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November 16th, 2022

Terrible food today... no reply from sign on windows. I understand under staff but old food is not acceptable.

Thumbnail of user charlesa1535
1 review
0 helpful votes
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February 20th, 2024

NASTY GIRL NAMED TAIESHA SPITS IN THE FOOD IN A SKIP DA GAMES AD FOR SEX. SHE IS A WORKER AT THE POPEYES IN WILSON NC ON RALEIGH ROAD.

Thumbnail of user mikeb3084
1 review
0 helpful votes
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February 19th, 2023

Fm 1764 Texas City
This has to be the worst store i have went to. It seems the order is never correct. On this order had to go back because the apple pies were left out. Upon getting home found the order not correct missing or incorrect chicken pieces. When this was picked up the person packing the order was adk if breast pieces were packed in the order and he assured us they were and he had packed the order his self. Guess what….you got it…no breast and missing a wing on a 10 piece order. It seems every time we purchase from this location something is wrong with the order. This is ridiculous and upon calling the store they want us to travel several miles for the order to be corrected or we have only 2 days to come in for the correction. Come on now this isnt rocket science or is it. Duhhh no wonder! Don't worry enough is enough and they will not make a mistake on future order…thats because there WILL NOT BE ANY FUTURE ORDERS!
Its no wonder they dont have reviews on the corporate website

Thumbnail of user ethanl63
16 reviews
5 helpful votes
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May 4th, 2020

The only good popeyes food because honestly everything else is fake was the Popeyes chicken sandwich! Super good and Mcdonalds and other resturants were definetly struggling!

Thumbnail of user davenas1
1 review
0 helpful votes
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December 2nd, 2023

Every time I go to Popeyes, they screw the order up! Then you cannot get ahold of anyone to complain!

Products used:
Food

Value
Quality
Thumbnail of user taffy4040
1 review
1 helpful vote
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September 19th, 2023

Very disappointed don't waste your money kfc better value and bigger portions. Coke and coffee half full cups we won't be going there again

Thumbnail of user leighr107
1 review
0 helpful votes
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March 15th, 2023

I had went through drive-thru to pick up some lunch. Very fast, friendly, my order was correct and HOT. I will definitely be going back.

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Thumbnail of user lesliec627
1 review
0 helpful votes
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February 19th, 2022

They gave me little bit a fries like less than 20 fries were in the bag then i asked for spicy and got regular chicken bad service too!

Thumbnail of user marnm1
1 review
1 helpful vote
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January 22nd, 2022

Record holder for slowest service, rude staff. How they stay in business is a mystery. You will not find a worst place to eat.

Thumbnail of user kellyj567
1 review
0 helpful votes
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March 31st, 2022

Beware of ordering an extra side with your meal. It cost's $7.00. Also, they don't even fill the container up. So not worth it

Thumbnail of user jermainet29
1 review
0 helpful votes
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June 6th, 2022

This location has improved 100% and customer service is amazing! My chicken was hot and ready. No complaints at all.

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About the business

Popeyes Louisiana Kitchen shows off its New Orleans heritage with authentic spicy & mild fried chicken, chicken tenders, seafood and signature sides.

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