• Popeye's

Popeye's

Is this your business?
Write a Review

Overview

Popeye's has a rating of 1.5 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Popeye's most frequently mention customer service, chicken sandwich, and fast food problems. Popeye's ranks 347th among Restaurants sites.

  • Service
    264
  • Value
    250
  • Shipping
    93
  • Returns
    102
  • Quality
    228
Positive reviews (last 12 months): 8.7%
Positive
9
Neutral
1
Negative
93
88
See all photos
How would you rate Popeye's?
Top Positive Review

“Popeyes moist chicken”

Yvette H.
7/14/24

I enjoy Popeyes chicken at Vandegrift Blvd in Oceanside, Ca and Popeyes chicken on Vista Way in Vista, Ca chicken is always moist and hot. They're Popeyes chicken on Oceanside Blvd in Oceanside, Ca that their chicken is over cooked and very dry. (dark meat).

Top Critical Review

“Worst customer service”

Eric S.
10/23/24

Decent food but done of the worst customer service I've have had. Would give lower review if possible. Front counter had no line and attendance spent 15 MINUTES arguing with each other over who would take my order; all refusing to serve me. When they saw to me they literally threw my family order in the bag to send me off.

Reviews (507)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (71) drive thru (50) chicken sandwich (37) chicken tenders (17)
Thumbnail of user huntriley20
1 review
0 helpful votes
  • Send Message
March 29th, 2023

Very good customer service very nice people love it here great spot for lunch. Very good food taste lovely

Service
Value
Shipping
Returns
Quality
Thumbnail of user aekonbicera42
1 review
0 helpful votes
  • Send Message
April 15th, 2023

The workers are really kind, and the chicken is fresh and taste really good. Recommend coming to popeyes

Service
Value
Shipping
Returns
Quality
Thumbnail of user lopezd8
1 review
0 helpful votes
  • Send Message
January 30th, 2024

I LOVE THIS FOOD IT'S THE BEST EVEN THEY ALWAYS TAKE CARE OF ME IN THE BEST WAY EVERYONE IS SUPER FRIENDLY ALL THE FOOD IS DELICIOUS

Thumbnail of user kennanb
1 review
0 helpful votes
  • Send Message
November 28th, 2022

Fast and great food! Mary and the crew was very nice. The apple pies was fresh and the spicy chicken so good

Service
Value
Shipping
Returns
Quality
Thumbnail of user anastasiag44
1 review
0 helpful votes
  • Send Message
April 5th, 2022

Amazing food and taste. Hot and fresh … Great taste I will come here again. Great team. New and nice environment

Products used:
Food

Service
Value
Shipping
Returns
Quality
Thumbnail of user melaniep444
1 review
0 helpful votes
  • Send Message
July 17th, 2023

First they forgot my biscuits then they forgot my sauce! Always check if they forget anything! Otherwise pretty good food.

Thumbnail of user aaliyahm37
1 review
0 helpful votes
  • Send Message
July 13th, 2023

The lady that took my order and handed me my food was super nice and helpful, and my food was fresh and hot, super happy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahh2432
2 reviews
0 helpful votes
  • Send Message
February 27th, 2023

Please cook chicken more minutes.
Cook more menu.
And
Have more varieties on your value menu.
Thank you please

Thumbnail of user geneb317
1 review
0 helpful votes
  • Send Message
January 26th, 2023

Food is always great! I'd give them 5 stars if I liked being disrespected! Unfortunately you have to past their rudeness to get to the food!

Products used:
Chicken

Service
Value
Quality
Thumbnail of user willaj7
1 review
0 helpful votes
  • Send Message
February 2nd, 2022

I reported this Popeyes to Corporate at least 3 time's for poor customer service... I'm not going back there.

Service
Value
Quality
Thumbnail of user matucker2004
1 review
1 helpful vote
  • Send Message
May 12th, 2023

I had several large bugs crawling around in my sweet tea. Do not even think about it…newberry has the worst Popeyes.

Thumbnail of user cyrilb33
1 review
0 helpful votes
  • Send Message
April 24th, 2022
Verified purchase

Been waiting 1/2 hour for food.Not even busy. Bayou Vista store. I won't be coming back here.No organization at all. Probably bad management.

Thumbnail of user papaboo15
1 review
1 helpful vote
  • Send Message
September 14th, 2023
Verified purchase

This review is for the Popeyes located at 1050 Ridgeland Pkwy., Alpharetta, GA.

I placed my order through the mobile app at 11:30 AM. When asked where I wanted to pickup my order, I selected Drive Thru. When I pulled up to the speaker, I was told to wait. After a couple of minutes, the employee told me I had to come in since it was a mobile order. I asked when did this start because I have always received my mobile orders through the drive thru. She clapped back and said, "I'm trying to explain it to you that you have to pick up mobile orders inside." When I tried to ask her why, that I never had to before, that's why I do mobile orders, because I don't want to have to go inside, she clapped back again and said I HAD to come inside for mobile orders. VERY RUDE PERSON! So I went inside and had to wait in line for my mobile order. After waiting 30 minutes, from placing my order, I finally received my meal. I checked to see if my order was right, well, it wasn't so I had to go back to the counter. This is a VERY SLOOOOOOW restaurant. They'll take 1 person's order and then go prepare it. I'll never visit this place again and definitely will not recommend it.

Thumbnail of user jorger552
1 review
0 helpful votes
  • Send Message
July 8th, 2023

Always great service! Heather was extremelly helpful and kind today at your Villa Rica store. Food was hot and delicious.

Thumbnail of user levib118
1 review
0 helpful votes
  • Send Message
November 2nd, 2022

My Popeyes experience was great thanks to the excellent costumer service of Jameel. Nice, helpful and very professional.
Popeyes off of Windy Hill

Thumbnail of user aquilesramosmendoza
1 review
1 helpful vote
  • Send Message
November 6th, 2023

Great chiken service i recomended a delicious chiken with my friends and family,its very juicy and the atmosphere is super cool

Products used:
chiken commbo

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesg3943
1 review
2 helpful votes
  • Send Message
September 30th, 2022

Manager refused coupon because I could not read coupon number. I was in restaurant mgmt. This is not the way to treat a customer.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherh2003
1 review
0 helpful votes
  • Send Message
July 25th, 2023

Lima Road Location is RUDE and will NEVER go back. Spend so much money for the wrong food and rude customer service. Never again. Sicken

Service
Value
Quality
Thumbnail of user austine150
1 review
0 helpful votes
  • Send Message
January 25th, 2023

I when here at 9pm and they no chicken sandwiches, tenders, mak n cheese, nasty cold fry's and all the food i got was cold and soggy

Thumbnail of user ronnieb265
1 review
0 helpful votes
  • Send Message
July 11th, 2023

Today had to be the second worst day of my visit to Popeye's Bisquit's and Chicken. About six months ago I visited the Popeyes store number 5809 located at 2496 Wabash Ave in Springfield, Illinois. Today at 5:21 pm. My order number was 13, Wow, talk about being unlucky. I had just mentioned to my wife how this used to be one of the best Popeyes in the city. However, my last visit was not very pleasant. I believe in given second chances because I know of the trials and tribulations that can occur working in a restaurant. But now, I have made up my mind that that was the last chance! I had ordered two large Red Beans and rice and six Bisquit's at the Drive-Thru. The order was repeated by one of the staff members and confirmed by me. When I got to the window, after a longer than normal waiting period, I paid for my order then was handed Three large Red Beans & Rice. I blew my horn to get the attention of the staff member but was ignored, twice. I then tapped on the window but that must have aggravated the guy, Sorry! When I tried to explain there was a mistake, that this is not what I order, his response was, "IT WAS" with a serious attitude. This upset my wife and I turned to her and said let me handle this. I explained once again that this was not what I had ordered. He then asks me for my Debit Card, and I asked him Why? He did not give me an answer, instead, he asked me to return one of the Red Beans & Rice, which I did. He then threw the Red Beans & Rice into the trash and forcefully handed me my Bisquit's. This used to be one of the BEST locations of all the Popeyes I have ever frequented, and I have been going to Popeyes since I was 16 years old, now 67. As much as I love and appreciate the way the Chicken and prices are. I now must say farewell, because I refuse to be treated like an undeserving human being!

Thumbnail of user danieli558
1 review
0 helpful votes
  • Send Message
January 27th, 2023
Verified purchase

Used to be good used to be more chicken Now less chicken and more greasy batter and wet meat with more dark no comparison to Chick-fil-A

Service
Value
Quality
Thumbnail of user traciw150
1 review
0 helpful votes
  • Send Message
January 29th, 2023

I love this Popeyes! The food is always fresh and the price is just right and BJ has the greatest Customer Service!

Service
Value
Quality
Thumbnail of user mvasquez0416
1 review
0 helpful votes
  • Send Message
May 5th, 2023

Popeyes has the greatest meat and exulent service I think everyone should try and experience popeyes.

Thumbnail of user johnr4997
1 review
0 helpful votes
  • Send Message
June 12th, 2022

You can only get the 59 cent meal if you make a minimum purchase. You can only get one. They aren't celebrating, they are bait and switching.

Products used:
None

Service
Value
Quality
Thumbnail of user kennyg122
1 review
0 helpful votes
  • Send Message
July 4th, 2023

Popeyes rip me off. Gave me cold food without a receipt to bring the cold food back. Didn't answer phone. Totaled rip off

Service
Value
Shipping
Returns

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Popeyes Louisiana Kitchen shows off its New Orleans heritage with authentic spicy & mild fried chicken, chicken tenders, seafood and signature sides.

How do I know I can trust these reviews about Popeye's?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Popeye's?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business