• Popeye's

Popeye's

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Overview

Popeye's has a rating of 1.5 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Popeye's most frequently mention customer service, chicken sandwich, and fast food problems. Popeye's ranks 347th among Restaurants sites.

  • Service
    264
  • Value
    250
  • Shipping
    93
  • Returns
    102
  • Quality
    228
Positive reviews (last 12 months): 8.7%
Positive
9
Neutral
1
Negative
93
88
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How would you rate Popeye's?
Top Positive Review

“Popeyes moist chicken”

Yvette H.
7/14/24

I enjoy Popeyes chicken at Vandegrift Blvd in Oceanside, Ca and Popeyes chicken on Vista Way in Vista, Ca chicken is always moist and hot. They're Popeyes chicken on Oceanside Blvd in Oceanside, Ca that their chicken is over cooked and very dry. (dark meat).

Top Critical Review

“Worst customer service”

Eric S.
10/23/24

Decent food but done of the worst customer service I've have had. Would give lower review if possible. Front counter had no line and attendance spent 15 MINUTES arguing with each other over who would take my order; all refusing to serve me. When they saw to me they literally threw my family order in the bag to send me off.

Reviews (507)

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Reviews that mention popular keywords

customer service (71) drive thru (50) chicken sandwich (37) chicken tenders (17)
Thumbnail of user palaghiucz
4 reviews
8 helpful votes
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January 14th, 2024

Every popeyes I've been to, the management is pure garbage juice.
The rudeness. The ghetto. The extremely slow unfriendly service sucks.
And they charge high end prices for deep fried run of the mill food, which they consistently get WRONG.
IDIOTS that work there

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Thumbnail of user evelynderrickc
1 review
0 helpful votes
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February 23rd, 2024

The Chicken is bad enough, so we don't eat there. Last year we had a Fish Sandwich, so we decided to take a chance and order 2 for Lunch. It's Lent season and we don't eat meat on Fridays, today we got 2 Chicken Sandwiches. The Popeyes on University and Gattis are the worst.

Thumbnail of user reginam628
1 review
0 helpful votes
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January 25th, 2024

We got take out from popeyes to take home. I ordered the 8 piece nuggets. I had about 12 pieces...but 5 of them were nothing but breading and the rest of them were the slightly bigger than a marble...the small o marbles at that! I will never eat there again!
I cannot leave a receipt photo because they didn't give us a receipt.

Thumbnail of user pjg38
1 review
0 helpful votes
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March 4th, 2024

My wife and I went to Popeyes for dinner tonight. After we placed our order we drove up to the window. The employee came to the window to collect for my order. When she brought me my change she told me it would be 8 to 10 minutes before the spicy chicken would be finished cooking. She asked me to drive forward to wait. Well looking in my rear view mirror after 20 minutes and watched car after car drive away with their food. I got down and walked inside to see what the problem was. There was 5 black guys and 2 black girls working. The guys were standing in the back talking, the girl that took my order was sitting down eating. 5 minutes later she came back behind the counter and said did anyone fill his order. They said no we were waiting for you to do it. I said you have to be kidding me. The manager walked up to me and said is there a problem. I said yes I order my chicken 30 minutes ago and was told it would take 8 to 10 mins and it's been 25 minutes and everybody behind me has received there food and drove off. This is bull$#*!! He walked away and the girl finally brought me my order. This is no way to run a business. Maybe if I were black I would not have had to wait so long, but never again

Thumbnail of user aja162
1 review
0 helpful votes
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March 10th, 2024

The Popeyes in Shrewsbury staff is very rude. Did not give my full order and I paid for my full meal, I didn't even receive it and is very disrespectful staff at front window

Thumbnail of user darlenej259
1 review
1 helpful vote
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January 26th, 2024

I visited the Popeyes on Jonesboro road today for the first time. The food was terrible and half cooked. One of my wings was pretty done, the other was fatty and half done. The leg was have done as well. I ended up wasting over ten dollars for slop that could have been given to a pig. I moved from md a few months ago thinking hopefully because this was the south Popeyes might be better. Absolutely wrong! Never again!

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Thumbnail of user charliem390
1 review
0 helpful votes
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December 17th, 2023

Popeye's needs cooks who knows how to cook and know how to use the real Popeye spices. The chicken tastes like someone who has never cooked just threw it in the grease and fried it. More often than not it's nasty, no seasoning or just table salt on the chicken. Like a box of chocolate you never know what it's gonna taste like. The cooks are definitely not educated in Cajun or Black style cooking. We don't eat bland chicken. I will not be wasting money on this gross chicken ever again. I'm thinking of taking this nasty tasting chicken back to Popeye's and get my money back. $32 I just threw away!

Products used:
Off Brand chicken. Doesn't taste like Popeye's chicken. It could be anybody's chicken.

Thumbnail of user markm6267
1 review
0 helpful votes
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April 1st, 2024

The Popeyes employees in Shreveport are rude and racist towards white people I'm dissatisfied with them and will never go back.

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Thumbnail of user jimh1886
1 review
0 helpful votes
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January 18th, 2024

01/16/24 at Sahara and Jones Las Vegas NV approx 6-6:15 pm. Pulled in drive thru to get combo. 1 car at window and 1 car at speaker to order and then my car and others behind. NOT 1 car got to order until the window car left leaving at least 2-3 spaces in between at cars to get products. When it was my turn, I just drive on thru. They can keep their products if they can not service their customers quicker.

Thumbnail of user josephc2886
4 reviews
0 helpful votes
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February 20th, 2024

I always give good reviews on this Popeyes, but the last few times that I've gone there the service was poor and unfriendly, today being the worst it's ever been. The young girl that took care of me never smiled or asked how I was, I handed her a coupon and never asked if I wanted regular or spicy. As I was waiting for my order six other people came in and placed there orders and within minutes they were on there way, as for me still waiting. There was others that were there before me they finally received there orders, as I continued to wait I finally went up to the same girl who took my order I asked what was the delay? She grumbled at me that they were waiting for the wings to come out? I said can't you just let me have something else? Why would you make me wait for just ONE wing. With some time she brought me my order, no sorry no thank you, not to mention that one of the breasts was not cooked all the way. I've heard many complaints from others about this store. I think I'll be going to the new store in union or it's sister store instead of this one

Thumbnail of user miked730
2 reviews
0 helpful votes
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December 10th, 2023

The 1 near Williamson road drive-thru he made it clear that he didn't want 2 take our order... so my wife just drove off i think thats what we r going 2 do now if the server starts out nasty we will take our money elsewhere! I know people have bad days i get it me 2 but it happens a lot anymore when u just want a bit 2 eat!

Service
Thumbnail of user dk455
1 review
4 helpful votes
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January 3rd, 2023
Verified purchase

Drive thru order, Mark Messier Trail Edmonton, Ordered 3 piece chicken and received tenders. Side was not with order, no receipt, short on change. Taking my money and then handling food with the same pair of gloves.

Tip for consumers:
Popeyes confused

Products used:
Wrong items reicved

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Thumbnail of user bobs1824
1 review
1 helpful vote
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April 28th, 2022

I remember when Popeyes was good food and happy to get it. I sit in a Popeyes at this moment in Ft Worth Texas and have vowed to myself never again will I spend a dime at Popeyes. Ordered Cajun fish. Watered down lemonade unappetizing three pieces of fish that looked worse than gas station fried fish served in a plain container. As soon as I saw it, it screamed" I am not gonna be any good for you" wished I had listened and just walked away from it. Bad to no taste - think elementary school food on a bad day. Hard to understand cashier. Popeyes - you cannot go down in chicken grease flames soon enough. Last dollar you will ever get from me or my family I promise. Man, you stink. But really. I could eat better from my own trash can. Feel sad for what you have become. What happened to you?

Thumbnail of user gp196
1 review
1 helpful vote
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July 9th, 2022
Verified purchase

I've never been to a restaurant so lazy dirty nasty bad service they close the doors early because they don't want to work they disrespect customers the owner of this Popeye said really reconsidering hiring young people they're very disrespectful

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Thumbnail of user do103
1 review
0 helpful votes
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October 18th, 2022

Oh my what a joke. Went to popeyes in north bay on lakeshore. To order are food. Packer looked confuse bagging food check it 3 times never have I waited for 43 minutes for my food. Won't see me back at that location

Thumbnail of user carynl
5 reviews
9 helpful votes
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November 24th, 2022
Verified purchase

Our family loves Popeye's Chicken however, no one will volunteer to pick it up because of how long it takes. There can be one person in line before you and it still takes 30 minutes. Very slow and no one is in a hurry. For family during Thanksgiving week, I ordered online using Grubhub in the hopes it would be ready on time. My order was confirmed to be picked up between 5:55 and 6:05. My husband arrived at 6pm and they had not even started the order. It took 30 minutes to prepare. Very poor follow up!

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Thumbnail of user joa543
2 reviews
0 helpful votes
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January 19th, 2024

Firstly 'Id like to say I love Popeyes chicken, tonight I tried the wings. Normally I love the chicken I get from Popeyes tonight the wings were so greasy, it was almost inedible. I definitely will not be ordering wings again

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Thumbnail of user travism580
1 review
0 helpful votes
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January 11th, 2024

Popeyes used to be my favorite chicken place but now it's horrible. The chicken is tiny, the price is outrageous, the biscuits are dry. Years ago it was my favorite chicken. Now it's my least favorite. I don't know where they even find a chicken that small anywheres looks like the size of a pigeon: the flavor isn't the same it's just gone downhill big time. And I will say it again… the prices are crazy!

Products used:
The chicken

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Thumbnail of user christopherm1887
1 review
3 helpful votes
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January 13th, 2022
Verified purchase

This is my second time, and my last There is no organization what so ever! I ordered on line expecting my order to be ready by the time I drove here (which is 15 min drive). They run out of food frequently and the service here is less then desired. No one even spoke to me after waiting 10 minutes. I see a lot of people standing around and the manager is barking orders! Someone needs to whip this place into shape! There is no excuse!

Thumbnail of user mikeb3562
1 review
0 helpful votes
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December 21st, 2023

First I placed my order online. Once I arrived at the location at my scheduled time my food wasn't ready. The employee informed me that they were out of coleslaw and suggested mashed potatoes and gravy. She came back to the counter a few minutes later and said no mashed potatoes did I want Mac and cheese? I said I guess so. It tasted terrible. The biscuits were hard and cold. This place needs new management. I won't go back to that location again.

Thumbnail of user robertd5417
1 review
0 helpful votes
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March 3rd, 2024

I was in san marcos texas Popeye's at Stone Creek Center (McCarty and IH35) at 1:15, Friday March 1,2024. Kid at counter wouldn't wait on me or look at me as he was preparing previous orders and taking them out to customers and talking with briefly relatives. I was getting a little irritated at that but was waiting to give my order. No other employees came up to take orders. Then a customer brings back an open tray of 2-3 pcs of chicken that i guess were wrong on his order AND THE KID PUTS THE CHICKEN BACK IN THE FULL BIN OF COOKED AND READY TO GO OUT CHICKEN! And then gives customer other chicken. I couldn't believe what i was seeing and this made me leave immediately and go somewhere else to eat.

Thumbnail of user kevinn1021
1 review
0 helpful votes
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November 14th, 2023

I ordered 40 dollars worth of food last time i.ordered 1 week ago 12 sweet and spicy wings 6 barely had sauce 6 had none. I had to drive back to restaurant. Today I ordered 24 sweet and spicy wings and a chicken sandwich ordered placed 12 13 my ETA was 12 30 I wanted there till 1 10 PM and they gave me 18 wings instead of 24 and it was 45 mins late I'm not going back. Popeyes have officially stole money and food from me. Illinois should boycott places that continue to fail consumers and essentially steal from them bc there workers simply don't care about popeyes.

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Thumbnail of user billw1416
1 review
0 helpful votes
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February 22nd, 2023

This is the second night purchasing shrimp at Popeyes in the Excalibur Casino Las Vegas Nevada. The sign says quarter pound of shrimp combo $8.99. But both nights when the guy rang it up it came out to be $12.99. On the second night I told one managers that the sign was wrong She offered me a free side but I told her I was not looking for a handout but the sign should be changed. Then someone else was complaining about their order being wrong and a different manager came up and I said to him that the sign was wrong. He told an employee to turn that sign off but that never happened. I think they're signed about customer satisfaction is as deceiving as their sign for shrimp. Just have to stick with KFC or Chick-fil-A I guess.

Thumbnail of user rosemaryh210
1 review
0 helpful votes
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August 26th, 2022

I spent $25 on tiny Chicken combos that where not cooked all the way and fries that weren't even fried. The drinks where just as bad water down and super small. People compare them with KFC I'd rather have KFC every day then Popeyes ever again.

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Thumbnail of user reginas573
1 review
0 helpful votes
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December 17th, 2023

We visited the popeye's on Craig while in Las Vegas. Never again, I would rather be hungry. The order was wrong, when resubmitted, it was still wrong. The fries are soggy and old looking, and the chicken is dry and tough.

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About the business

Popeyes Louisiana Kitchen shows off its New Orleans heritage with authentic spicy & mild fried chicken, chicken tenders, seafood and signature sides.

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