• Popeye's

Popeye's

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Overview

Popeye's has a rating of 1.5 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Popeye's most frequently mention customer service, chicken sandwich, and fast food problems. Popeye's ranks 347th among Restaurants sites.

  • Service
    264
  • Value
    250
  • Shipping
    93
  • Returns
    102
  • Quality
    228
Positive reviews (last 12 months): 8.7%
Positive
9
Neutral
1
Negative
93
88
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How would you rate Popeye's?
Top Positive Review

“Popeyes moist chicken”

Yvette H.
7/14/24

I enjoy Popeyes chicken at Vandegrift Blvd in Oceanside, Ca and Popeyes chicken on Vista Way in Vista, Ca chicken is always moist and hot. They're Popeyes chicken on Oceanside Blvd in Oceanside, Ca that their chicken is over cooked and very dry. (dark meat).

Top Critical Review

“Worst customer service”

Eric S.
10/23/24

Decent food but done of the worst customer service I've have had. Would give lower review if possible. Front counter had no line and attendance spent 15 MINUTES arguing with each other over who would take my order; all refusing to serve me. When they saw to me they literally threw my family order in the bag to send me off.

Reviews (507)

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Reviews that mention popular keywords

customer service (71) drive thru (50) chicken sandwich (37) chicken tenders (17)
Thumbnail of user deanos2
1 review
0 helpful votes
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September 3rd, 2022

I went to Popeyes today to get a chicken sandwich ofc the sandwich was good but the customer service was amazing

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Thumbnail of user brysonp11
1 review
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September 5th, 2022

I really enjoy Popeyes but I was really disappointed because the chicken was hard. The fries were cold and the biscuit wasn't appetizing.

Tip for consumers:
The walkway

Products used:
Shoes boots shoes and tennis shoes

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Thumbnail of user calvingygi32
1 review
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April 18th, 2023

I will never go to popeyes again I have never seen such outrageous prices I will be going to chickfalay from now on

Thumbnail of user nilahi
1 review
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November 28th, 2022

Bevron and the crew was wonderful the cook came to the front to push out the orders and they came check on us

Thumbnail of user martyfreed
1 review
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August 1st, 2023

Popeyes franchises refuse to accept their own gift cards, no reason given and corporate owner Bueger King says too bad!

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Thumbnail of user estherl217
1 review
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January 1st, 2023

This is by far the most ghetto, unprofessional, ratchet Poppeyes out here. Save your money. Bad service.

Thumbnail of user sw729
1 review
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January 26th, 2022

Went through drive thru at around 12:40 and the customer service was excellent! 1300 W Pinhook Lafayette LA

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Thumbnail of user sade.blackman22
1 review
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July 18th, 2023

I love this place! They were speedy, the food was fresh, and I got my favorite GHOST PEPPER WINGS! Thank you team!

Thumbnail of user anthonyj1031
1 review
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November 18th, 2022

THIS POPEYES IN SAUK VILLAGE ILINOIS HAS THE WORST FOOD AND SERVICES IN THE SOUTH SUBURBS. A SIMPLE CHICKEN SANDWICH OR TENDERS AND EVEN THEIR CHICKEN.TASTE HORRIBLE. THERE CHICKEN TASTE OLD AND STALE AFTER THEY MAKE YOU WAIT 30 MINUTES.AND WILL OVER CHARGE YOU AND KEEP YOUR CHANGE IF YOU RE NOT PAYING ATTENTION. MOST OF THEIR STAFF LOOK LIKE EX CRIMINALS AND RECOVERING DRUG ADDITS. THEY NEVER LIKE TO GIVE YOU A RECIEPT UNLESS YOU ASK FOR. AND ALWAYS PREFER YOU TO PAY CASH INSTEAD OF CREDIT CARD AS IF THEY COULD BE STEALING AND POCKETING STORE REVENUE. I BOUGHT 2 CHICKEN SANDWICHS ON NOV 18,2022, AND THEY TASTED LIKE A SALT PLOW DUMP TRUCK HAD JUST DROPPED A TON OF SALT ON MY SANDWICHES.AND THIS ISNT THE FIRST TIME WITH THIS STORE. THE. FACILTY IS ALWAYS FILTY AND DIRTY. THIS POPEYE RESTURANT SHOULD EVETUALLY BE CLOSED DOWN OR SOME ONE CALLS THE BOARD OF HEALTH BEFORE SOME ONE GETS FOOD POSION. OR THEY PISSED THE WRONG PERSON OFF.

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Thumbnail of user angela439
1 review
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March 25th, 2022

When I was oldering my food they changed me extra me money I need my money back bad customer service I'm never going back

Thumbnail of user griernatasha
1 review
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May 26th, 2023

I WILL NEVER ORDER FROM THE APP/SITE AGAIN! PLACED MY ORDER WHICH I GOT JIPPED OUT OF THE FOOD! WHAT I OREDED I DID NOT GET! AND I CANT GET MY MONEY BACK! DONT DO IT PEOPLE!

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Thumbnail of user lisac3872
1 review
1 helpful vote
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October 4th, 2022

Raw chicken tenders
Wrong food was given
Managers attitude stinks
Middleburg/blanding Blvd
10-04-2022 730 p.m.

Thumbnail of user donnag1766
1 review
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October 2nd, 2022

Okay, I pull up, hop out at the after party
You and all your friends, yeah, they love to get naughty
Sippin' on that Henn', I know you love that Bacardi (Sonny Digital)
1942, I take you back in that 'Rari
Okay, I pull up, hop out at the after party
You and all your friends, yeah, they love to get naughty
Sippin' on that Henn', I know you love that Bacardi
1942, I take you back in that 'Rari
Switchin' lanes and I'm seein' lights, you know I watch the curb
Smokin' weed, you know I'm gettin' high, you know it calm my nerves
Trappin' hard, pumpin' non-stop, the bag I had to earn
You can try, but you might fail again, you know you never learn
Came in with a bottle, I was trippin'

Tip for consumers:
love it

Products used:
shoes

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Thumbnail of user kimbleyc
1 review
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January 26th, 2023

The only reason I eat Popeyes was for the Cajun rice and now you have stopped selling it again so no more Popeyes for me

Thumbnail of user chrisl2212
1 review
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May 26th, 2023

Love Popeyes Chicken red beans and rice not the best Zatarain's makes the best overall the chicken is good

Thumbnail of user natanb16
1 review
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September 5th, 2022

They are nice and very caring but thay $#*! dry omp no troll btd on frfr and free food sounds nice ok

Thumbnail of user hindsamir2006-
1 review
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August 16th, 2023

Mejor pollo del mundo i liked it its better than kfc trust me i recommand it i ordered 5 chicken pieces its great

Thumbnail of user sheldont24
2 reviews
2 helpful votes
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December 12th, 2023

Ask for mashed potatoes and got red beans/rice. THEIR HONEY PACKETS SAY"HONEY SAUCE" AND HAVE CORN SYRUP AND HIGH FRUCTOSE CORN SYRUP AS INGREDIENTS

Products used:
Honey sauce

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Thumbnail of user ghyathf
1 review
0 helpful votes
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July 16th, 2022

Bad experience at Santa Maria location, the lady who took our order was rude and did seem to be care for customers service first our order was completely wrong, she did not even bother herself to repeat the order or tried to explain or even upsell, we asked for deluxe SW and the order came basic the F frise was offered half empty and when I asked her to put the proper quantity she said with straight face no because The other two order were full, I said no I need all to be the same and she still insisting on no, when the conversation started to become loud another gentleman came and politely apologized and offered new frise. I was so upset because first the order was wrong then the lady attitude was not right and sounded arrogant and rude. At the end of my meal I asked the manager about the location name because I wanted to write a review, he said what was wrong, I explained what exactly happened but the lady insisted on saying I did you favour as I initially put extra frise. I said I am not getting free food to do me favour I paid for what I ordered and you got me the wrong order because you do not have customer service skills or upselling skills and better for you to learn from your other colleagues. She replied loudly and in a rude way I do not want to learn from anyone. I left the location very upset since it started to get busy and I don't want to be embarrassed infront of other guests as it was no point to complain to someone who is not ready to listen. I am not sure why this time the service was bad from the first interaction with no smile and an employee who does not feel like to serve guest. Maybe because my wife was wearing Hijab and we were treated like this because of it.

Thumbnail of user elmerb61
1 review
1 helpful vote
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November 18th, 2021

Overall I give Popeyes a solid 8/10 service was ehhh but the food was yum yum in my tum tum!. Where do I start ohhhh i got it I'll start off with the chicken cheese biscuit. Wooo wee the was good. It was so buttery but added that crispy so good texture at the same time. Just the flavor in the chicken cheese was amazing. The cheese was cooked great some fresh jalapeño chedda. Spicyyyyyy! Next well settle in for an appetizer Parmesan fruit nuggets and man oh man were those something else. The fruity cheesy crisp they had on them tasted just like fruit loops. Next is the the cum loaded French fries. They had a perfect slimy stick to your mouth with a nice flavor. The salt and peppered combined was tremendous. Just that salty peppery taste just gives you a kick in the nuts. Now rewind it back a couple hours for breakfast I got the scrambled eggs mixed with hot sauce then the buttery bacon with nut Meg milk. And lord almighty that was something else everything was perfect had a balanced kick with the fresh taste of them all, and I will say THE BUTTERY BACON WAS BETTER THAN MY DEAD GRANDMOTHER'S TORTILLAS. Lastly we have desert. I ordered the great bambino. Which was a combination of peanut butter mixed with some jelayyy and crumbled Oreos with the topping of ice cream and a half gallon of cheeseeeeeeeeee. And HOLY MOLY, that was freaking fantastic. Oh my goodness words don't explain how good it was. Only downfall of Popeyes was that one of the servers named Fat Holly she was smelly I will say which made me want to leave, she was very rude and smelled like an elephants queef. YIKESSSS.

Tip for consumers:
Popeyes is the best

Products used:
Overall I give Popeyes a solid 8/10 service was ehhh but the food was yum yum in my tum tum!!!. Where do I start ohhhhi got it I’ll start off with the chicken cheese biscuit. Wooo wee the was good. It was so buttery but added that crispy so good texture at the same time. Just the flavor in the chicken cheese was amazing. The cheese was cooked great some fresh jalapeño chedda. Spicyyyyyy! Next well settle in for an appetizer Parmesan fruit nuggets and man oh man were those something else. The fruity cheesy crisp they had on them tasted just like fruit loops. Next is the the cum loaded French fries.they had a perfect slimy stick to your mouth with a nice flavor. The salt and peppered combined was tremendous. Just that salty peppery taste just gives you a kick in the nuts

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Thumbnail of user ta310
1 review
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July 1st, 2022

Prices highway robbery for the size of the side order BIG RIP OFF they should ashamed to rip off the people who keep them in business

Thumbnail of user josc17
1 review
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December 5th, 2022
Verified purchase

$8.44 por unas papas fritas solitas me cobraron.Eso es un asalto. A la verdad que eso es abusivo. No le compro más nada. Pregunten primero antes de pagar.

Thumbnail of user s.w8
1 review
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November 15th, 2023

Das war das schlechteste Hühnchen was ich je gegessen habe. Fast kein Fleisch nur Panade und zäh (und das von einem Hühnchenfleisch).
Nicht zu empfehlen. Leider

Quality
Thumbnail of user adrianam226
1 review
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August 24th, 2022

Don't go to this place. There everyone is bitterly la atención al cliente es pésima jamás vuelvo por allá

Thumbnail of user sonyab227
1 review
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July 29th, 2022

TERRIBLE! TERRIBLE! TERRIBLE! TERRIBLE! TERRIBLE! EXPERIENCE!
TERRIBLE! TERRIBLE! TERRIBLE! TERRIBLE! TERRIBLE! EXPERIENCE!

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About the business

Popeyes Louisiana Kitchen shows off its New Orleans heritage with authentic spicy & mild fried chicken, chicken tenders, seafood and signature sides.

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