website thubmnail of Popeye's
How would you rate Popeye's?
grey star
grey star
grey star
grey star
grey star
New York
1 review
0 helpful votes
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Hard chicken
September 14, 2023

Popeyes chicken is fried too hard the skin is fried to hard there is no meat, must stop frying the chicken too
Hard

Date of experience: September 14, 2023
Canada
2 reviews
0 helpful votes
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Needs to be met
February 27, 2023

Please cook chicken more minutes.
Cook more menu.
And
Have more varieties on your value menu.
Thank you please

Date of experience: February 27, 2023
Colorado
1 review
0 helpful votes
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Poor Customer Relations
January 26, 2023

Food is always great! I'd give them 5 stars if I liked being disrespected! Unfortunately you have to past their rudeness to get to the food!

Date of experience: January 26, 2023
Texas
1 review
0 helpful votes
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Super Slow!
April 24, 2022

Been waiting 1/2 hour for food.Not even busy. Bayou Vista store. I won't be coming back here.No organization at all. Probably bad management.

Date of experience: April 24, 2022
Florida
1 review
0 helpful votes
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I reported this Popeyes to Corporate at least 3 time's for poor customer service... I'm not going back there.

Date of experience: February 1, 2022
Georgia
1 review
1 helpful vote
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I had several large bugs crawling around in my sweet tea. Do not even think about it…newberry has the worst Popeyes.

Date of experience: May 12, 2023
Georgia
1 review
1 helpful vote
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Very Poor Service
September 14, 2023

This review is for the Popeyes located at 1050 Ridgeland Pkwy., Alpharetta, GA.

I placed my order through the mobile app at 11:30 AM. When asked where I wanted to pickup my order, I selected Drive Thru. When I pulled up to the speaker, I was told to wait. After a couple of minutes, the employee told me I had to come in since it was a mobile order. I asked when did this start because I have always received my mobile orders through the drive thru. She clapped back and said, "I'm trying to explain it to you that you have to pick up mobile orders inside." When I tried to ask her why, that I never had to before, that's why I do mobile orders, because I don't want to have to go inside, she clapped back again and said I HAD to come inside for mobile orders. VERY RUDE PERSON! So I went inside and had to wait in line for my mobile order. After waiting 30 minutes, from placing my order, I finally received my meal. I checked to see if my order was right, well, it wasn't so I had to go back to the counter. This is a VERY SLOOOOOOW restaurant. They'll take 1 person's order and then go prepare it. I'll never visit this place again and definitely will not recommend it.

Date of experience: September 14, 2023
Tennessee
1 review
0 helpful votes
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Always great service! Heather was extremelly helpful and kind today at your Villa Rica store. Food was hot and delicious.

Date of experience: July 8, 2023
Georgia
1 review
0 helpful votes
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Great Costumer Service
November 2, 2022

My Popeyes experience was great thanks to the excellent costumer service of Jameel. Nice, helpful and very professional.
Popeyes off of Windy Hill

Date of experience: November 2, 2022
Tennessee
1 review
2 helpful votes
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Poor service
September 30, 2022

Manager refused coupon because I could not read coupon number. I was in restaurant mgmt. This is not the way to treat a customer.

Date of experience: September 30, 2022

Overview

Popeye's has a rating of 1.5 stars from 521 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Popeye's most frequently mention customer service, chicken sandwich and fast food. Popeye's ranks 321st among Restaurants sites.

service
279
value
262
shipping
100
returns
111
quality
240
+96