Popeye's

On 12/17/2023 my wife and I placed an order on the app to be picked up at the Waterloo, Iowa location. They did not start the order until I arrived at the scheduled pickup time. When I returned to our hotel room I noticed that the order was incomplete and incorrect. I asked the ordering personnel and the supervisor why order on the app if you are not going start the order until I arrive. They told me the app does not work properly and were short and snippy with me. I will not go back to this location.

We have been to this Popeyes four times and for some odd reason every time we order white meat combo, either they don't have white meat or they ran out of wings. I asked to speak to a manager because it was just so weird that a chicken restaurant had no chicken available. One lady answered the phone n said she was the manager than when I started to complain about the issue another lady takes the phone from the other and saids she's the manager. The supposed manager after I explained the issue she said that they were making the wings n breast now. All I asked was for a simple white meat combo and would've waited but the way it sound from the worker, there was no meat available! Really bad service and I will spread the word to my family friends and coworkers! I'm thinking that maybe since we are Spanish? Maybe?

We were terribly disappointed on our last two visits to the Jasper Texas Store #3954. We waited 21 minutes for our food. Seven employees in the store -- 2 of them on their phones and the others just talking and really not aware of the customers coming through the door. No straws or napkins to be found in any of the holders.

My cashier was Jasmine and she was extremely nice. She greeted me as I walked in and took care of my order in a very timely fashion. Jasmine has a really good attitude and smiled the entire time. Go Popeyes

Customer service was terrible. I don't think they could have been any ruder!
No eye contact, practically threw the tray of food to me.
No napkins. I had to ask for sauces and then wasn't even given the ones I requested.

The service was just awful!

I just went to the Popeyes in Augusta the one on tobacco road the food is good the chicken is good the sandwiches is good but when their sides I just requested an order for some red beans and rice the container is always half full and they had some hard rice on top like it was texture of plastic. It was probably old and dried out but then they want to charge you $2.49 for a side that's half full and then the rice is drying hard I thought rice is supposed to be soft I heard of stir fried rice but even you can chew it

Since corona started, they closed the lobbies. I totally understand that but drive thru wait time shouldn't be over an hour, just to get to the speaker and try to order something and they tell you that they are out of/don't have it. You have had enough time to make more! I'm done with Popeyes because this is happening more frequently than it should. I've worked in fast food so I understand that there are days where you tire of the rush but damn this is just ridiculous!

The last two times I have gone to Popeye's Chicken I ordered an 8 piece bucket and received only 7 pieces each time. I don't want to sound petty, but if you sell an 8 piece bucket, you should give the customer 8 PIECES! I am beginning to feel this is either by design, or the staff simply does not care, it is not hard to count to 8. I have decided to now stay away from Popeye's Chicken and support my local independent fried chicken place. Good Bye Popeye's!

The worst Popeyes I have ever been to. The mashed potatoes that I was served did not have a lid that sealed and I was uninformed. When I arrived home mashed potatoes were all over the sack. The grease that the chicken was fried in obviously had not been changed in a extended period of time. By far the worst Popeyes I have ever been to. If you want salty dark chicken this is definitely the place to go

Terrible service no matter where the location, statewide or outside. They always run out of food, rude customer service, and never deliver what you order! How they're still in business I'll never know! And don't use the app to order, because it doesn't work and they refuse to give you your food, even though you present proof order is paid for! Don't waste your time or money! GHETTO AF! They need to be investigated and shut down!

The Clemson store needs better management. Too much playing inside of the store. The employees are complaining to the customers about the other employees playing. I have been there during different times of the day. Same results. Their famous saying ( it's going to be twelve minutes, do you want to order something else).

We waited for a long time at the drive through to order. They never took our order. We drove up to the window and there was a guy just standing there. He threw up his hands when he saw us. He finally came over to the window. Another guy came and took our order. They just didn't want to bother with us! Blanco Road Popeyes, San Antonio, TX. 7-14-2023 at 9:16pm

We have now given our new Popeye's four chances to get the kinks worked out, but they still absolutely cannot get an order right. This last time, we had to drive 40 miles round-trip to get four items that were missing from our order. Plus, we ordered spicy and got regular chicken. We actually just let that slide. Even worse, the managers are rude, condescending and uncooperative EVERY SINGLE TIME. Good food, but it is NOT worth the hassle.

The last 5 times I've been to this popeyes, 4 times they didn't have chicken sandwiches.The drive thru is very slow.And when you get to the order speaker, they don't have any chicken sandwiches. I'll go to canes or chick fil a.

Me my daughter, and my husband were ordering and the guy taking our order kept cutting us off and didn't listen to our full order. I specifically asked for chicken tenders and they gave me chicken with bones. They have horrible customer service please do not order from here the chicken was also very dry.

Popeyes is a fast food chain that consistently delivers delicious, high-quality food to its customers. Whether you're in the mood for a spicy chicken sandwich, a hearty basket of chicken tenders, or a savory serving of jambalaya, Popeyes has something to satisfy your craving.

In addition to serving up delicious food, Popeyes is known for its friendly and helpful staff. No matter how busy the restaurant may be, the team always goes above and beyond to ensure that customers have a pleasant dining experience. And if you're in a hurry, you'll appreciate the short waiting times at Popeyes – you can get in and out quickly, with a satisfying meal in hand. All of these factors combine to make Popeyes a reliable choice for a tasty and convenient meal.

I went to the Popeye's in Katy, Texas on Morton and Fry... They had a special advertised in the window and near the drive thru... To my surprise, when I asked for it, they said it was no longer available, that they forgot to take it down... Any other fast food or restaurant would have honored it since it was still advertised and it was their error... I contacted the so called Popeye's corporate office, and all's they could do was tell them to take the sign down... LOSERS! Needless to say, they just lost a damn good customer!

Today at 9:04 PM
I visited the new Windsor location my order was missing food and the restaurant was disgusting Good spilled everywhere even the register had food stains and grease. No one has any gloves of hair nets. This is frightening especially with the pandemic. I have never experience at any other location i have visited.!

Went to popeyes on Jensen Dr.@ tidwell and the fat pig belly stomach hanging woman was rude as can be. She must've had a bad experience but took out on me. I was nice to her from beginning to the end but her attitude was so bad you could feel it. She has no business working there and I hope gets fired and start loosing that ugly $#*! belly She has.

Knowing the hours of operation is 10 am, today I pulled up to the drive through at 9:45am and waited. I was the first one to the window and ordered a 16 piece mild chicken only. Not only did they pull the cones 2 minutes late but no chicken is cooked. I am sitting on the side waiting for another 12 to 15 minutes until it's cooked. You would think everything would be ready for business at 10 am. Poor management

Popeyes is absolutely awful. It tastes like $#*! and they always get your order wrong. All I ordered was chicken tenders and Mac and cheese and ever single bit of it was a disappointment. They gave me regular chicken instead of tenders and it tasted absolutely awful I couldn't even take 2 bites. I thought the Mac and cheese would at least make up for that but it was just as terrible. It looked highly unappetizing burnt and the ugliest color I've ever seen and tasted even worse. If you're ever thinking of going to Popeyes please don't waste your time.

I went to the Popeye's on 6077 Mableton Pkwy SW in Mableton, Ga. The employees were very slow, playing around and on the phones. Customers had to wait a long time until another cashier came to the front. When she arrived, she had a nasty attitude. After waiting around 45 minutes in line, she just stared at me. I went ahead a place my order. It took another 20 minutes for that. The cashier didn't even bother to close the top on the food before placing it in the bag. She never says hello, thank you or anything else. When I got home, there was no beans with the beans and rice. Plus the rice was old. I am sorry to have been a nuisance for choosing Popeye's. You will never have to be bothered by me or my family again. For now on, I'll where it doesn't hurt the employees to do a little task like putting beans and rice together, speaking to the customers or closing the lid on people's food.

I ordered a 2 piece chicken that came with a side order of beans and rice and one biscuit. The chicken was bland and tasteless and was not seasoned with popeye's seasoning. The red beans and rice were too dry and the biscuits needed some butter or something to give them flavor. After I placed my order and moved to the other end of the counter, there sat a stack of coupons that I could have used when I placed my order. Those coupons should have been placed in the customers view so that we can utilize them. When a customer has a coupon they will most likely buy more chicken.