Pop Fit

Scammy Business Practices. Refused to Exchanged Defective Product not as Advertised
On 11/24/2019, I placed an order for 6 pairs of underwear and 3 medium "Stella w/Pockets" leggings in 3 different patterns: green/pink, black/white, and black/gray/white. The sizing guide for each pair of medium "Stella w/Pockets" leggings is identical (waist 29-33, hip 39-42, USA dress 8-10). The inseam of all sizes is stated to range from 30-36 inches.

When I received my order on 12/6/2019, I tried on each pair of the 3 leggings I ordered. I learned that 1 of the 3 pairs, the "green/pink" pattern, was sized significantly different than the other 2 pairs I had received despite being labeled a medium. I contacted customer service with pictures showing the clear sizing difference with the medium tag still attached and asked to exchange the product as it was incorrectly sized.

On 12/7/2019, PopFit requested a photo of the item with the tag attached and a copy of the receipt, which I supplied on 12/10/2019. PopFit responded on 12/11/2019 that the product was not damaged/defective, stating: "Due to the compensation of material required for the color and pattern leggings, some styles will fit slightly different than others. This is to ensure they do not stretch white or become transparent when worn." PopFit stated that I would need to pay $4.99 to exchange the leggings which were clearly sized differently despite being the identical style and identical size.

On 12/11/2019, I informed PopFit that there is no indication on PopFit's website or sizing guide that certain colors of the identical style and identical size should fit differently. Furthermore, the measured inseam of the green/pink leggings was only 27 inches, 3 inches shorter than their advertised minimum of 30 inches. The product is not as advertised.

I learned of PopFit via Instagram, which was my first mistake.

I went to cancel my subscription and was told if I didn't they would send a free gift with my next order. Ok... I thought I'd give them another chance. My "free gift" was a 5¢ cheap promotional drawstring backpack bag. I was shocked. I donated it instantly to our charity shop and went to again cancel my subscription. I was told to email and I did so. I received an email back stating my subscription was canceled but my next subscription deduction was taken out a day later. I figured that was fine and waited to get my leggings.
The leggings I was sent were OBSCENE. I am a plus-sized woman and ordered a 2XL. They sent me leggings that were mostly sheer. There's no way I could wear that to the gym nor anywhere out of the house. They also were ill-fitting and very uncomfortable. Along with the leggings came ANOTHER cheap promotional drawstring backpack and a fabric scrap headband. I did not order nor request either of those items and put them in a bag to again donate to charity as I have no use for them.
I emailed customer service per their instructions to initiate a refund. I mailed back the leggings in their original packaging and received a refund of $17. I then got an email stating I did not return the two free gifts and therefore they charged me $9.50 PER ITEM. No where did they request those items back or of course I would have returned them. They requested the contents of my ORDER be returned. I did not order nor even expect to get 2 FREE items. I emailed my displeasure with this and received an email back basically saying too bad.
I feel this is extremely dishonest and frankly rude. Their customer service is lacking and I am disgusted and disappointed.
I would avoid this company at all costs. The product doesn't live up to their hype and their professionalism is lacking.

Love it leggings and bras and socks tank tops and yoga pants backpacks sweatshirts and sweatpants and headbands