• Porch

Porch

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Overview

Porch has a rating of 2.6 stars from 216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Porch most frequently mention customer service problems. Porch ranks 4th among Home Remodeling sites.

  • Service
    33
  • Value
    30
  • Shipping
    11
  • Returns
    14
  • Quality
    29

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4

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218 reviews

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How would you rate Porch?
Top Positive Review

“On time and service as expected”

Diane I.
10/16/19

I needed a garbage disposal installed. Sam arrived on time and fixed me up in a little under an hour. Service was more affordable that the ARS subcontractor that Home Depot had contacted. Glad I went this route.

Top Critical Review

“Total scam”

Rick M.
7/15/24

Almost 100% of the time you cannot reach delayed, they send you. And there's too many rules about getting a refund so the satisfaction guarantee is no guarantee at all. I believe there are no leads and they are just scamming contractors. Seven years ago they were decent now it's 100% scam

Reviews (216)

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Thumbnail of user johnm4479
California
2 reviews
0 helpful votes
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March 5th, 2020
Verified purchase

Sean was excellent. He did a great job hanging our pedant lights above our kitchen island. He was meticulous and great attention to detail.
Great work!

Thumbnail of user elizabetha597
Texas
1 review
2 helpful votes
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July 12th, 2020

It was worst ever, the so-called ill-mannered, asthmatic, weak and patient they sent to fix our huge king size royal bed. He brought a pickup truck & a dolly to move a King-sized furniture. He was wearing tank top and shorts and he was not even in uniform which I was expecting from this so called-huge company. This person was not even wearing mask and gloves which I offered him and I offered him hand sanitizer too which he rejected to use. He Was coughing and sweating and above all he was throwing his cough and sweat particles in the entire house. We got effected from his behavior which was extremely disturbing and unacceptable. He created a scene in our apartment and our neighbors came out and when they saw the scene they all said he is no doubt a drug user. He was a drug user and my neighbors are now going to file case against him coz of the scene he created and left our stuff in middle of the street and for shouting out loud. It was very heavy and we were suppose to give him 99 for 2 hours but he worked just 1 hour and rest he spent his time on call and 20 minutes he spent in the restroom and didn't compensate the time he wasted in his activities. My younger brother helped him when he saw that he was asthmatic and weak. He Disturbed our entire apartment so badly. He had no manners and left everything in between the Main Street. Which was unethical. Very poor experience. The company should rather fire him or close their company because no Person on this planet earth would tolerate this kind of poor service they provided me.

Thumbnail of user nickh278
Nick H. – Porch Rep

We want to apologize for this experience - we missed the mark on communication here. Thank you for this valuable feedback, as we are always working to improve our customer experience.

Thumbnail of user bethg133
Minnesota
1 review
0 helpful votes
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January 30th, 2020
Verified purchase

The whole experience was easy. The installer was actually early. The price was good compared to a couple of other quotes. All in all a very good experience.

Thumbnail of user steveno50
Texas
1 review
1 helpful vote
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June 5th, 2018

Fantastic service by the Porch Mowing Service. Showed up exactly on time, and didnt waste any time taking care of the front and back yard. Id recommend them to anyone!

Thumbnail of user lindaj575
Arkansas
1 review
0 helpful votes
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July 20th, 2020

I need my storage shed in my backyard repaired. I contacted Porch.com and had two contractors, Daniel and Josh, contact me both using the same number. Daniel quoted me without even seeing pictures of my storage. After I objected to this and sent him pictures he said he couldn't see what the problem was. The pictures were very clear of the damage to be the storage but he said he needed to come to my house to give me an estimate and he wanted me to provide my debit card number and pay $59 before he came out. I didn't know him from the man in the mirror and cancelled the appointment. Contractor Josh texted me and said he would like to talk to me more about the project. When I called the number the person that answered the phone for Porch.com said he did not know Josh so that made me a little leery. I can understand Porch.com having one number and but when a contractor contacts you they should leave their company number not the general number for Porch.com. Needless to say I haven't heard from Josh again. From no one at Porch.com I guess because I didn't want to give them my card number.

Thumbnail of user nickh278
Nick H. – Porch Rep

We're sorry to hear about your experience. We missed the mark on communication here, and we apologize for any inconvenience. If you still need help with your project, we would greatly appreciate the opportunity to work with you and make it right. Please reach out to HST@porch.com and we'd be happy to help.

Thumbnail of user karenm1480
Idaho
1 review
0 helpful votes
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December 12th, 2019
Verified purchase

Guy who assembled was great! Some confusion with scheduling. Was rescheduled twice. Wasn't told it needed to be rescheduled - had to call them after waiting for an hour each time for guy to arrive.

Thumbnail of user degreatnessd
New York
1 review
2 helpful votes
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May 31st, 2019

First they scheduled me to have a window a/c installed on 5/26,(a Sunday). This was the Memorial Day weekend. Then the day they were suppose to install the a/c they call me saying they have to reschedule because it's a holiday weekend. They now reschedule me 4 days later to 5/31 at 10:00am. I call them to confirm the day before which they assure me someone will call 1hr before my 10:00am appointment. The day of the appointment no one calls. I call them at 9:40am, then I'm told they couldn't locate a guy for the job and they will find another person to do the installation. I then inform them how disappointed I was in their unprofessionalism and that I'll be looking at other places to complete the job. Within 20mins they call me saying they can have someone else over by me by 3:00pm. I told them I was no longer interested.

Thumbnail of user hannahk211
Pennsylvania
1 review
0 helpful votes
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July 29th, 2021
Verified purchase

The questionnaire on Porch only took 10 minutes to complete for 2 bathroom remodels, and I was contacted by 5 contractors all within 48 hours! Very convenient resource.

Thumbnail of user willw240
New Hampshire
1 review
0 helpful votes
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July 11th, 2022
Verified purchase

I entered into a contract with MovingPlace, a wholly-owned subsidiary of Porch.com. I paid them nearly $5,000 to have a container dropped off at my house on a Friday so that we could load it with movers on Saturday then have it picked up on Monday.

On Friday afternoon, they inform me that the carrier they are working with (and note this well--they work with carriers instead of doing it themselves, meaning you're paying more) wouldn't deliver the container that day. Then they guaranteed it would come the next day, Saturday. I confirmed with them multiple times that it would arrive. Lo and behold, once again I get a call that they would not deliver it on Saturday and would not get it until Monday.

Well I canceled all of my movers and that cost money, and then I moved everything outside myself over hours and hours of labor, and now it's going to rain between now and Monday when they're finally claiming they're going to drop off the container.

Porch. Coom and it's subsidiary MovingPlace are not reliable and should be avoided at all costs. Contract directly with the carriers at issue.

Tip for consumers:
Absolutely do not use this site.

Products used:
Moving container

Service
Value
Shipping
Returns
Quality
Thumbnail of user davido938
South Carolina
1 review
0 helpful votes
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January 18th, 2021
Verified purchase

The installer was on time and had the correct equiptment to install the fan in the 14 ft. Ceiling. He worked quickly and was finished in about 1.5 hours. The price was resonable.

Thumbnail of user johna5290
Arizona
1 review
1 helpful vote
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October 18th, 2023

Don't waste your time with the lead generation business. Leads are poor, and they don't honor there refund policies!

Tip for consumers:
Poor customer service. They never pick up there phones, but they like to leave meassage to avoid dealing with customers upset with there service!

Service
Value
Quality
Thumbnail of user jamesm4937
Ohio
1 review
0 helpful votes
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June 8th, 2021
Verified purchase

He was very prompt at getting in touch with me. Very professional and did an excellent job while paying attention to my questions

Thumbnail of user troym168
California
1 review
0 helpful votes
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February 4th, 2020
Verified purchase

Very good. It was a difficult job, but Gary and Robert had the know how and experience to overcome any issues. Total pros!

Thumbnail of user dorothyg153
Virginia
2 reviews
1 helpful vote
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January 8th, 2021
Verified purchase

He arrived on time and very quickly took care of our project. The ideal handyman. Polite, courteous, and efficient.

Thumbnail of user cynthiaw314
Tennessee
1 review
0 helpful votes
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September 5th, 2019

Response was quick. Service was done well with a smile and courtesy. I'll be calling Porch for more help.

Thumbnail of user roycew16
Illinois
1 review
0 helpful votes
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December 3rd, 2019
Verified purchase

Robert Cross hung 2 doors for me at the last minute during the holiday! He was on time very friendly and got the job done quickly!

Thumbnail of user katiee77
Connecticut
1 review
0 helpful votes
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May 29th, 2020
Verified purchase

Our handyman arrived promptly and worked diligently to put together our basketball hoop. I would highly recommend him!

Thumbnail of user dennisp223
Georgia
1 review
0 helpful votes
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January 31st, 2020
Verified purchase

Worked through Porch to find a contractor. Was super helpful and affordable. Work was done within 5 days.

Thumbnail of user kurtm265
Missouri
1 review
0 helpful votes
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January 16th, 2020
Verified purchase

Within an hour after filling request I received a call giving contact information concerning a reliable local contractor.

Thumbnail of user mb426
South Carolina
3 reviews
0 helpful votes
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November 29th, 2019

We scheduled PORCH for a small project to recess & install a medicine cabinet. They failed to book it or notify us. Waste of time!

* Porch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nolant17
Washington
1 review
0 helpful votes
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January 23rd, 2020
Verified purchase

Got replies back almost instantly with good references. I looked them up and ended up going with a different plumber but the service was great.

Thumbnail of user lesterh39
Georgia
1 review
0 helpful votes
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January 10th, 2020
Verified purchase

The dyer repair did an excellent job repairing our defective dyer. He representing Appliance Master LLC was fast, neat and affordable.

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Value
Shipping
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Thumbnail of user marcelov26
New Hampshire
1 review
0 helpful votes
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June 30th, 2022

I'll neve put a single dollar again on this scam platform! I spent money and never received at least a message from any customer! Terrible company!

Service
Value
Quality
Thumbnail of user erfanz1
California
1 review
0 helpful votes
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July 17th, 2022

Its wrong place for the review. Not what I want to entered. Need to delete every thing that I wrote earlier.

Thumbnail of user lindas1398
Tennessee
1 review
0 helpful votes
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September 29th, 2019

The worker that came out was professional and cleaned up his mess, which that's great. He made sure the job was done correctly.

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From the business

Porch is the leading destination for professional installation, assembly, repair, maintenance, and other home services from quality pros. Porch has a nationwide network of home services professionals that make it fast and easy to tackle whatever's on your home to-do list. Porch also connects customers with a suite of free services, including a dedicated Home Assistant, 24/7 help, online project management, project cost guides, pro reviews, and much more. Learn more at porch.com.

Company Representative

Thumbnail of user anthonya398
Anthony A.
Customer Service Representative
Typically does not respond to reviews

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