This absolutely was not worth it to try and use to port forward for my xbox. After going through 3 weeks of back and forth with them, it still didn't work and even though if they say you get your money back if you're not happy; you don't. Don't bother!
Was having trouble getting ports open for my Xbox One, so I bought this program as it stated to be fast and easy. I've been talking to Tedie for more than a $#*!ing month. Fast and easy my $#*!, the staff have no $#*!ing idea what they're doing. Stay away from this and save yourself some money. Still waiting for refund.
This software is not a solution. It is a suggestion. You need to fight your way through a highly resistant defense against providing consumer service and then "work with" one of the techs to solve your issues. The software on its own is useless. I guess if you spend enough time, your issue might be resolved and you might feel grateful. It would be better if the software worked. It's a ripoff, in my opinion, or worse.
Hey Harvey,
I'm sorry that you feel ripped off. The software absolutely works, but apparently it didn't work for you. Keep in mind that we support well over 4,000 different routers. Add to that the fact that everyone's network is slightly different and you can imagine that there are times when it doesn't all come together. Does this mean that it's a ripoff? I don't think so.
As new routers come out we try to add support for them through the support ticket system and customers like you. If we were not able to forward your ports for you, either through the software or manually, then I'm more than happy to refund your money. We are not interested in defrauding anyone. Support costs money and when we fail to solve a port forwarding issue we lose money. That's just the way it goes.
If you'd like to talk to me more about this I'm available through email and on the support system. My name is jason, and my email is jason at portforward.com.
I saw their 100% guarantee and figured what is there to lose? $39.95 to be exact. There guarantee is disclaimed in their fine print. - "All sales are final". Do yourself a favor and avoid this scam.
This software is the reason why you should always read reviews before you purchase anything and it has cost me $39 for not sticking to my normal practice of checking a company before I buy something and sticking mainly to the bigger brand names from a trust perspective.
People, including myself buy this software for a quick fix. It is often for a common techie problem or something that we are struggling to fix quickly. For me it was the need to quickly login to my modem, having not done so before and not knowing the manufacturer default login and also, more importantly for port forwarding.
This software failed miserably on both counts. In fact it took several attempts for it to even stop telling me that I was in trial after entering the full version key several times. About the only thing that worked on this was the static IP address which in itself ended up in my having to completely go back to default factory settings as it cut me off the internet entirely.
The Forward Port to Computer feature is about as much use as a chocolate tea pot. It does absolutely nothing and does not have my very common model of modem TP LINK added to its list.
Find password is nothing but a common admin v password login defaults for the common manufacturers and if you are living outside the EU or USA the chances of it finding this for you are remote.
Router login makes a suggestion but then returns a dead url for you to change your router settings. Really? The Port Finder feature tells me to close the application of the game that I am in before it can work ~ I am not in any game.
I doubt very much that I will get a refund for this useless software that I have spent more time trying to get to work than the original problem. If for some strange reason I do I promise I will come back here and at least let you all know that they repaid me. You might be waiting a lot time!
Update: Actually they did get back to me very quickly after this review and have refunded my original payment along with an explanation that they are a small hard working company striving to get things right and working all hours to improve things. Good Luck.
Hey Andy,
I recognize that your experience was bad and I'm sorry that it didn't work out for you. I'm the programmer for all of these products so I take everyone's feedback to heart.
The software absolutely DOES provide a quick fix if your router's firmware is supported. We support 4,000 router firmwares and we add more every single day by working with customers just like you. We cannot add firmware instantly, it takes us time, sometimes a couple of days because we have to tear apart the router's HTML and Javascript (remotely, I might add) and then add commands to the software to handle it. As routers get more and more complicated it gets harder and harder to "get around" the crazy JS that we find in them. Any way, if your router is supported then you fire up PFConfig, click Update router, and it puts the entries in exactly as advertised. If your router is not supported then we do our best to add support.
Find Password does indeed check all known versions of admin vs password, but it also does so much more as well. It allows you to test various guesses based on rules that you might have used to create your password. Like let's say you knew that your password was "cat" but you couldn't remember if you used "c@T" or "ca+" or any other combination. Router Password will try all of those crazy password combinations until it gets logged in. I have a testing bench of 100's of routers that I test the software on and it works on all of them. I have a few TP-Links and it works on them. Clearly it didn't work on yours. I'm happy to add support, but it will take some time.
Router Login loads your router's login screen. For you this may seem like a trivial task. For others opening up a command prompt, copying the correct IP address (gateway in IPConfig), and putting it in the address bar is challenging. I know this because I personally teach people how to do it all the time. We didn't write Router Login to disenfranchise you. We wrote Router Login because our customers asked for it. It was added to Network Utilities to make peoples lives easier.
This software is not front work for manual work. That wouldn't make money. The software MUST work for at most of our customers because just about 100% of our "require support" customers we end up upside down on. It takes just under 3 hours to cost $40 of support. We can easily burn 3 hours on a single customer, and we do it all the time.
I'm happy to refund your money. Send me an email: jason at portforward dot com.
Communication was a little lacking but we came to an understanding and they made it right.
Bob C
Tennessee
Hey Bob, I'm really sorry that you had problems with the software. Clicking "Make it static" works the same in both the free version and the paid for it version. Changing your IP address to static will definitely cause your internet connection to briefly drop, but usually it comes right back up. If it does not come back up then it's because your new IP address (the static one) is not correct. It can be confusing and difficult to get the correct static IP address. Usually when this happens simply clicking "Make it dynamic" will switch you back to a dynamic IP address and you will have internet access again.
They are working on adding support now. Still at trial and error phase. Hopefully it will all work out soon.
Hey Bryan, I'm sorry that you feel this way. Send me a message and I'll look up your support ticket and take care of this. We are not in the business of stealing money and we work very hard to support all of our customers. I don't want you to share your email address on here, but if you can tell me the first 5 or 6 letters I'm sure I can track you down. Otherwise, my email is jason at portforward dot com.
These guys really know what they are doing. It took some effort but we managed to pull it off. Thank you guys for working so hard with me on this. I've never gotten this good of support from an online business before.
I can't say enough about Jason B. He rescued a pretty tough situation for me and never gave up. I had an older router that I was trying to get two cameras functional on and it took some time but viola - it's great and thanks to Jason.:-)
I'm not sure the software quality, but tech support guy works very well.
In my case, my network structure is a bit complexed but they gave me great advice and finally I could make it. So I think it worth to buy full software for their good supports.
By the way, screen share support is funny, I like it :)
Have struggled for a while with a series of routers that are now sold to the domestic market with proprietary firmware and just don't do what they're supposed to do when attempting to manually configure forwarding ports.
May I say that your utility must do something that my manual config didn't do. Weird. As I have input the same settings as the utility but could not get it to work on this series of routers.?
The money was worth it.
Thanks for your assistance. Very grateful for your support.
I read some of the negative reviews for portforward and these people must have their own issues to cope with (lack of patience).
My Router was not on the list so the first thing that Tedie did was to find it and set it up in there system.
Then painstakingly over a week went through all my issues and helped to sort me out.
I am playing The Crew and its got massive connection problems inherent in their servers.
Tedie was always polite and kept trying to help regardless of how many dumb mistakes or silly questions I asked.
The money spent was worth it, if you are have a port forwarding issue do not hesitate, just by it and sort it out with these guys. 10 STARS
I have been trying to port forward my Panasonic Home Network wireless cameras for FIVE months. I could view them from home but not remotely. I worked on this every day for five months. I talked to Panasonic support and my internet router support. No one knew how to fix the port forward problem. THEN, I found PortForward on the internet. I was skeptical but I purchased the program. It didn't fix my problem at first but I sent a message to them and they immediately responded with a fix. WOW, their fix was awesome! It worked perfectly. I can now remotely view my wireless cameras. Also have two wired IP cameras that I haven't been able to view remotely because of the port forwarding issue. This has been going on for about five years. It works perfectly now. I don't know what to do with myself now that PortForward has solved my port problems.
Professional. Courteous. Friendly. Those are just a few adjectives to describe Tedie. I was hesitant to allow access to my computer, but, my fears were unfounded as i could see what was going on. The cost for support is well worth the quality of service. The program works as advertised and if it doesn't, they will get it to work well. Although tipping is optional, Tedie definitely deserves one. So hang tight Tedie, a tip will be forthcoming!
Frank
IT took quite a long time, but today Tedie finally found a solution for my rare and complicated modem. I really very much appreciate his tenacity and patience. It took several weeks (and I was on holiday for a couple of them) and a few attempts but I have nothing but praise for Portforward's help. Everyone has been really pleasant too - which is not a given at all in a lot of online and download circles. Thanks again. Two thumbs up!
I purchased PFConfig and ran into a little trouble trying to configure it to work for my router but I was in very good capable hands with the support help team. They were prompt to act with simple instructions and if I found it hard to comprehend they were there to do it for me. It's nice to use a programme that's backed by a dedicated team giving you 110% support that care about each customer using there software They are very polite and genuine. I would not go anywhere else for a product like this that not only is fantastic and simple to use but offers the best team behind it backing you all the way. Thank you
I've been trying to get my security cameras setup for weeks with no success. I need to access them from home, but they are at work behind my router. There's no way to get around the router without a port forward, but I just couldn't figure out the right settings. Jason was able to figure it out and connect me to all 3 cameras. I'm blown away at the amount of time he spent on my setup and his dedication to getting it to work.
I needed to try potential solutions for using a static IP address for database access. Although I ended up not using this product, the support answered all my questions and helped me determine if their product was a good fit for me or not. In the end we decided it wasn't and they refunded my money no problem.
Thanks for the kind words Tom.
Had a few problems getting this to work... thought i had been scammed as i read on other sites but once i got thru to support a team member named Allen helped me to the point that its all working now... so pleased with the outcome.
Really good site which provides helpful advice really quickly. Especially valuable if you're like me and find things like DNS servers and WAN settings a complete mystery - they provide easy to follow suggestions and do all the work for you
Overview
PortForward has a rating of 2.8 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. PortForward ranks 3rd among Video Game Mods sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Video Game Mods Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ben, I'm sorry that you weren't able to get a port forwarded to your Xbox One. We are really good at making it work, so if Tedie or Allen had problems then most likely you just have a challenging network to work with. Getting Nat Type Open is one of the things that we are great at, so I expect it to work.
Any way, if you're not happy then just send me an email and I'll make it right. We are not in the business of having unhappy customers.
- jason at portforward.com