Stopped communicating with my router after a firmware update. Tried working with tech supp for a couple weeks until I requested refund and they stopped responding. Also wrote to *******@portforward.com and received no response.
Had to run the software twice, making sure I had all the correct variables plugged into the correct places and my passwords set correctly, but it works! I've been try for week's to get this done correctly to no avail, and finally took the plunge and paid the $40 for the software. Seeing that I have nearly $1,000 invested into my current setup AND pay $100 monthly for fiber optic connection, I wanted it setup proper... and they certainly have delivered.
Responded within 24 hours after I paid the $40. Once they determined that they could not help me - no further responses to any emails OR requests for a refund. I ended up having to dispute it with my credit card company.
The service was probably the best service I've ever gotten from an online program! They helped me so much! I would recommend this to anyone who isn't very good with computers/port forwarding! Amazing!
My router is Mexican made and I tried for months to use the Port Forward Utilities. One they never added my router with all the info supplied such as model, pictures to their list of so called "updated" routers. Two of the programs kept going to trial mode no matter how many times I rebooted my computer and put in the registration info so features were unusable. After communicating with them where they kept saying I was progressing to no avail, they stopped their 12/24 hour support as soon as I asked for a refund. I asked multiply times. I used a You Tube video to port forward a port and was successful but they will not refund my money or even communicate about this.
I feel like I need to write a review for Port Forward. It took me a while to decide to buy their software because I wasn't sure if it would work for me. Now that I've got it, I'm super happy with it. I use it often on my TP-Link and it works great for my needs. I did have to get Allen to add support, but after a couple of message back and forth he got it working.
Thanks Tom, we appreciate the feedback.
Nothing works as it is said to work on this software.The support is painfully slow considering their advertising hype of 100% claims. I get one message back from them a day with questions but I have yet to see one answer as to whether the software can and will work. Had to get Paypal involved to try to get a refund or a solution
I'm sorry that our support was not fast enough for you, and I'm sorry that you felt like you had to involve Paypal in the process.
Your very first message to our support system was 2018-07-31, and you filed a dispute with Paypal the very next day on 2018-08-01. Even after you filed a dispute against us Allen tried to help you.
Allen has sent you the following messages:
2018-08-01 - 2 messages
2018-08-02 - 2 messages
2018-08-03 - 1 message
2018-08-04 - 1 message
And continues to attempt to solve your problem to this day, which happens to be a Sunday. Maybe it's just me but I think we have done an excellent job of attempting to support you, even though you have attempted to make it very difficult for us.
This is the first time i have written a review. This product does not live up to what it says its suppose to do,. On top of that i have to wait it seems 24 hours just to get a response. I have been trying to get this product to open a port for the last week and a half and i am no closer to getting this to work. I see it as a gimmick to hold on to your money as i have asked multiple times for a refund. I am very disappointed in the service as well as this product and would not suggest it to anyone.
"100% GUARANTEED!
We will get your ports forwarded,
Or your money back!"
I look forward to my refund
Thank You
I have tried to purchase this software twice and have received no communications from them although they have charged my pay pal for the software TWICE.
I know I was dumb for trying again.
They were supposed to end me a registration number TWICE but no communication from them at all to my email address.
Nothing at all from them
Hey Raymond, sorry that you are having problems. Shoot me an email and I'll figure out where your registration details are.
jason@portforward.com
I'll reply ASAP.
In my experience this software does not work DO NOT BUY IT. The opening web page says satisfaction guaranteed but buried in the page is the official line that all sales are final. I wasted $40.00 an 12 hours on this piece of junk.
Take a look at the images below. Does that strike you as a reputable company?
Hey Dan, I'm sorry that you have had a hard time with our software and I'm sorry that it did not work for you. If the software does not forward your port then we will forward it for you by hand. That is our guarantee. If we can't do it then we'll cheerfully refund your money.
I received a new router from my ISP, only to find that it wasn't on their list. Though the downside was, that it took a few days for support to nut out the support for my router, but once it was done; the rest was easy. I do felt support did everything they could to get support for my router and they didn't give up. I felt the price tag was hefty from my end (I live in Australia and the conversion sucked), the product did what was needed to do.
So they don't respond to any messages, because the program doesn't work. Your slick ads promise something that it clearly can't deliver. As I said in the title, a waste of time and money!
I wasted my time and money on this software which guarantees to forward ports or your $ back. Support has truly been HORRIBLE with several days between responses, ZERO help actually getting ports forwarded and GOOD LUCK requesting a refund. From WHERE. They keep it hidden really well unlike the MONEY BACK GUARANTEE you all over before you actually purchase the product.
Yours is the first phantom company I have ever come across and do not deal with phantoms or ghosts that advertises an easy to use port forwarding program that is not ready for the real world. Only 3 people, no phone number or address. Because of disappointing performance with your product, I expect the rest of my money back so I can use it on a real company instead if a phantom. I will continue to complain publicly until I get the refund I am demanding. Your long explanation did nothing to move me because you appear to be a fly by night company and are not up to the required tasks in the real world to deal with your clients efficiently.
Hey Robert, I'm sorry that you got double billed and I'm glad that we were able to refund you. We allow people to make 2 purchases / day because some customers have needed to purchase 2 copies / day for them selves and others. In your case that rule allowed you to accidentally click the "Buy" button twice. In any case, we always refund accidental double purchases as long as you let us know within 90 days (the limit for processing refunds with our CC processor. In addition we are thinking about making our cart only allow a single purchase per day because the reality is MOST customers do only want 1 copy / day.
We don't have a phone number because there is just the 3 of us doing support and we get so many calls from people wanting free support that we simply can't handle the workload. We have a very popular site and less than 99.9% of our site traffic actually makes a purchase, yet most of them want their problem solved. When we had a public number it rang non-stop. There are not enough hours in the day to offer phone support for a $40 product. That's why we have the message system. Besides, supporting your network over the phone is pointless. We need to know things that you will have a hard time answering. That's why we have the ticket number system. A support ticket includes things like your network map, router IP address, hops to the internet... all the good stuff that allow to figure out why your port forward is not working.
For most customers it's not hard to get it working, but for a few it's really, really hard to figure out why your network is not doing what we expect. We can usually figure it out and get your ports forwarded. In order to break even we have to get it working in 2.5 hours or less ($40 at $15 / hour). We spend more than that on many of our customers because in the end that time spent is time making our software better.
I don't like being called a scam because I literally dedicate my life to this website. This is all that I do. This is all that Dave does. And we are very, very proud of our website and the guides and software that we offer.
My ASUS router isn't supported by Network Utilities and they won't refund my $60 after guaranteeing that they support all ASUS routers,
They say they need proof and want me jump through hoops when it's clearly not in the list of routers they support! DON"T buy from PortForward.com they are a SCAM
This looked promising. However, since customer service at Portforward is non-existent, I never got a chance to find out if it would work for my purposes. Messaging is messaging in name only. I do not recommend this software because if you ever did get it to work and there was a problem later you would be up a creek without a paddle... Pity.
Hey Mike, I'm sorry that you are having problems with our software. We do our best to support each and every customer. I understand that you feel like you are being ignored in the message system. Let me start by saying that our message system is not automated at all, there are no robots or auto-emailers that many other companies use to generate an immediate, or at least very fast, response. All messages are written by either Tedie, Allen, or myself and are created for each customer. This means it takes time. We do this because what we do is hard. Each customers router, home network, and situation is unique. When we get a message we all work cooperatively to figure out a solution for you. This takes time. Maybe we should update the system to send an automatic reply that says "We got your message, we're working on it." That would certainly reduce the number of "too slow to respond" complaints that we get.
If you would like to continue to work with us to solve your network issues we're here to help. Send me a message and I'll look up your account and see where you are at. My name is Jason, and my email is jason at portforward.com.
I want a refund. This program won't open on any of my computers. Not the macs and not the windows. I tried their support system and its harder than Ft. Knox to get into.
Sorry to hear that. It doesn't work on Mac, but it should work on Windows 10/11 just fine. I only get one chance to reply here, so I'll try to help as much as I can...
Head to https://secure.portforward.com/websupport/ and login with the email address that you used to purchase the software and Allen will help you out. You should have gotten an email with your registration code. Use that to login. If you didn't get the email them create a new account at that same address and tell Allen. He'll figure it out.
If you STILL can't get in, then send an email to sales@portforward.com and we should get that.
This absolutely was not worth it to try and use to port forward for my xbox. After going through 3 weeks of back and forth with them, it still didn't work and even though if they say you get your money back if you're not happy; you don't. Don't bother!
Hey Ben, I'm sorry that you weren't able to get a port forwarded to your Xbox One. We are really good at making it work, so if Tedie or Allen had problems then most likely you just have a challenging network to work with. Getting Nat Type Open is one of the things that we are great at, so I expect it to work.
Any way, if you're not happy then just send me an email and I'll make it right. We are not in the business of having unhappy customers.
- jason at portforward.com
Was having trouble getting ports open for my Xbox One, so I bought this program as it stated to be fast and easy. I've been talking to Tedie for more than a $#*!ing month. Fast and easy my $#*!, the staff have no $#*!ing idea what they're doing. Stay away from this and save yourself some money. Still waiting for refund.
This software is not a solution. It is a suggestion. You need to fight your way through a highly resistant defense against providing consumer service and then "work with" one of the techs to solve your issues. The software on its own is useless. I guess if you spend enough time, your issue might be resolved and you might feel grateful. It would be better if the software worked. It's a ripoff, in my opinion, or worse.
Hey Harvey,
I'm sorry that you feel ripped off. The software absolutely works, but apparently it didn't work for you. Keep in mind that we support well over 4,000 different routers. Add to that the fact that everyone's network is slightly different and you can imagine that there are times when it doesn't all come together. Does this mean that it's a ripoff? I don't think so.
As new routers come out we try to add support for them through the support ticket system and customers like you. If we were not able to forward your ports for you, either through the software or manually, then I'm more than happy to refund your money. We are not interested in defrauding anyone. Support costs money and when we fail to solve a port forwarding issue we lose money. That's just the way it goes.
If you'd like to talk to me more about this I'm available through email and on the support system. My name is jason, and my email is jason at portforward.com.
Overview
PortForward has a rating of 2.8 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. PortForward ranks 3rd among Video Game Mods sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thanks Stephanie, we're glad you got it working!