PostmatesReviews 875

If you must use this app, be careful and document every step of your ordering process - this app is not to be trusted.

1. Prices shown on the app were different from what I was charged. I was not shown a subtotal. I thought I ordered $26 worth of food - instead I was charged a subtotal for the food of $51 - almost double!

2. Delivery fee is already high of $5.99 - I was shown that and accepted it.

3. After placing my order, maybe 10 minutes later, another SERVICE FEE of $10.23 was added. This was NOT shown to me before placing my order, otherwise I would never have accepted or ordered from this app.

4. Delivery was supposed to be at 9:20pm but my food did not arrive until 40 minutes later - at 10:00pm.

5. One item of my order was missing upon delivery.

To resolve all these issues, I went through a long, lengthy process. I was refunded immediately for the item not delivered. The rest of the process was much more of a headache.

I sent the app screenshots via email of my subtotal shown to me, which was $26, versus what the restaurant said. The Postmates customer service rep said that because the restaurant was "not a partner", prices varied. So I just gave up and paid the $51.

However, I was not ready to accept the exorbitant service fee. I was told that the app "always" shows the fee prior to checkout - which is apparently 19.99% of your total bill! I said I was DEFINITELY not shown this. After going back and forth emailing the app, and threatening to write all the negative reviews online, they finally agreed to refund the service fee as a "one-time courtesy".

I will never use this app again - would rather walk a mile and pick up my food. The headache and scam is not worth it.

Postmates is a horrible site, company and needs to be put out of business, they scam, have hidden fees, lie, and don't communicate with customers, I've have an issue with nearly every order I ever placed, from trashy, rude delivery drivers, to a delivery driver charging personal stuff to my order while picking my order up charging me for it, postmates thinks it's ok to deceive customers. Today they got back to my emails after 9 days over a week to respond to me, telling me they deactivated my postmates account I say thank you to that they did me a favor, I followed it up with calling my bank and disputing all charges placed on my account by postmates!

I've had several issues with this company. I've had a couple of incidents where the restaurant messed up my order and I reported it to PM but they just apologized and gave me some credit for my order which was okay until recently where I had another issue with chipotle where they didn't include a few items of what I had ordered and at that point, they stated that based on my history of issues with that, they won't provide any credits (as if its my fault that they messed up my order) Lastly, I had this one incident where I had to wait almost 2 hours for my food and when the driver finally was seen driving around the opposite side of the building, I called the driver to provide specific directions and he lied and stated that he was coming but he was actually leaving and marked my ordered as "delivered" They never address any issues with their drivers, they can just take the food with them and they won't be held liable. We had to drive to the restaurant and wait another half an hour for the food to be redone. They cannot be trusted and they fail to address and solve any issues. STAY AWAY UNLESS YOU WANT A BAD DRIVER THAT CAN GET AWAY WITH STEALING YOUR FOOD AND WRONG ORDERS!

Tried Postmates one week free delivery offer and it was great, but we decided not to extend
Because we wouldn't use it enough, forgot to tell them. They charged my account $95. I called them, explained my position and they refunded my money. Couldn't ask for more.
I suggest you give them a try but follow the rules yourself and hold off on screaming insults
And threats.

Placed an order through Postmates for an order of loaded boneless wings. I was delivered either buffalo or barbecue boneless wings. When i reached out to Postmates to complain, they only offered me a refund of $1.16 and a credit of $5.

$1.16 refund for food that I don't eat.

I also ordered the tripple dipper platter with chipolte chicken crispers and southwest rolls... the crispers were SOOOO drowned in sauce that the rolls (which were not cut in half) were too and fell apart when you picked up.

Sloppy work, sloppy food, sloppy service.

I usually love Chili's but after this I'm done.

I place and order to panda Express and it took the driver Chad 45 min to even deliver it. When he got to my house he called and said I have your order and made me walk to his car to get it. He handed me the bag and drove away. I knew something was wrong because of how light the bag was when I got inside and opened it up it was a bag of trash, the driver ate my food handed me his trash then drove away. I still am in shock and u think postmates would at least offer to have it rediliverd and refund but I cant even get a hold of them. I'll never order from there site again.

Buyer beware! I was supposed to be charged $32 & change & then my delivery time was being pushed back & back & back -then I noticed they were charging me $18 more. $50.04? What? There's no way I was going to pay that so I canceled my order- it had not been completed or picked up & I got an email stating they were going g to charge me $50.04? I cancelled & didn't receive anything! I will NEVER order from them! No wonder their reviews are 1 star. I would give them less but gave to give@ least 1. Scam artist! They have no contact phone # & don't return emails. I will dispute w/ cc company.

I'm shocked that this company is still going strong. They are 100% scammers. I'm assuming that most people are just taking the hit and moving on. Nope! Not me! They charged me triple the amount of my purchase. When I contacted them they said it was a "temp hold" and it would be refunded. It's already been a week Annnd nothing. I've contacted my bank and they will be disputing the charge. I've read that postmates tries to explain away their shady dealings by saying the final cost is an "estimation". Bull$#*!. No legit company bases their business off of guesstimations and at their discretion are able to take the amount of money they see fit. That's fraud and illegal as $#*!. I'm not the one postmates. Not the one.