Postmates

My husband and I always try to give Postmates a try by using their app and using their service however time after time something goes wrong and when we actually reach out to them they with all their power try to find some sort of justification for why we've have the horrible experience. I guess they never heard about the customer is always right. I think we've finally reached the point where they get no more chances from us and a bad review to top it off. This app/delivery service is not worth the time of you want to eat in time

They pretend to be Uber, but 8 out of every 10 times I order in San Francisco, I get a "We are sorry, all our couriers are busy." This is on a Tuesday night at 9 pm! Give me a break. Happens all the time. They suck. Also, they won't let you review them without a full name or on your phone. They suck.

I ordered McDonald's last night through them. Everything was going great until the driver delivered my order to the wrong doorstep. I emailed and got refunded instantly thankfully. But then I heard something outside about an hour and a half later. I open my door and there sits my order, cold, gross, and extremely late. The guy didn't even knock to let us know he delivered it. $#*!ing ridiculous. I understand if you couldnt find my apartment but message me, dont leave it on the wrong door step then try giving it to me over an hour after it had sat outside in the cold.

Terrible support. We didn't get a meal and were promised a Full refund from the business. It was never given by Postmates. They gave a credit for their business that expired within weeks (when we didn't receive the order we made). The support is slow and they obviously don't care about their customers. With all the choices out their - avoid this business - we certainly deleted the app already

I'll be deleting this app. I was unable to contact my driver because they marked the order as delivered. I went to either side of my apartment, but was unable to see an Uber driver. This featured should not allowed until the person who ordered the food signs off as having received said food.

The fact that you won't refund my money shows me that this behavior that you accept and/or you don't care enough about me or other customers' time and money. I regret trying to spend money with your organization a second time after not receiving the order the first time.

You all really need to do a better job at streamlining a refund process with merchants that doesnt Involve The run around For the customer. 4 items missing from my order and all they did was blame each other while failing to resolve my refund. Very ghetto.

I am just frustrated and angry at this point but in a nutshell I approached Postmates support over a meal I didn't get that cost me $75.55 and they just don't want to deal with it. I spent 3 days jumping through their hoops that led nowhere and when I told them that I was tired of the runaround and just wanted my refund they just stopped communication. I checked on them on the Better Business Bureau and saw that they have almost 8000 complaints already! Steer clear of Postmates or Uber! (Same company!)

I have ordered with Postmates two times in total. First order was made half a year ago. It was fast and prompt although the service fees and delivery fees were charged on top of the tip. However after ordering with them today I can't recommend this company to anyone. I used it to get an expensive cut of beef and Pinot Noir for my brother's birthday. The company took my order, even sent a driver but never informed me or the recipient that the order was waiting for them. Supposedly the driver Ronnie C waited 5 minutes and then returned all items to the store. I was then told that I did not accept the order and that several attempts were made to contact me. This was of course a lie. Then I was charged $15 dollars for the time taken from the driver and the service fee. Right now I see two $30 charges on my credit card. Also note, they don't have a real live customer service.
Cheers. Calling my credit card to cancel the charge.

This is about the 5th time in a couple months that postmates is 30-50 minutes off of their delivery window. I have written and shared the feedback. Tonight not only are they currently looking to be over 30 minutes late but my driver just disappeared from the screen, after picking up my food, and is now "finishing up a delivery on the way". Done with postmates.

Do not use this service. We have order many times and for the most part we have to literally meet people outside because they are too lazy to bring it to the door. So today we ordered and I guess the girl Danielle couldnt read numbers because she gave our order to another apartment instead of verifying and calling us. all we got from postmates is our apologies no lets make it better and we can take another order and free delivery. So to them they can stick that apology where the sun dont shine.

The company charged me $11.00 more for a delivery than was on the original estimate. It is impossible to speak with a human and get it addressed. They placed a hold (or actually, they pulled $41 from my account, which still hasn't been released, and then charged me $43 for a delivery of $16.00 pizza, which is less than 2 miles from my house. I will never use this company again. If it were possible to give them negative stars and/or no stars, I would do that. Bad company.

Can you please add a customer service chat option at least. I just waited 2 hour for my food just to have it dropped off in the wrong location. So now I have to spend another $40 to order again. Thanks. Also I forgot to add priority delivery and I'm tired of waiting an hour or more for the food to leave to store to get to me. It's always cold and never right. Maybe you should add that to the edit options. I won't be using this again. At least doordash has a chat option. You guys literally suck.

I ordered some food. The food was delivered but the order was wrong. Postmates has no contact number to deal with immediate issues such as this. They only have idiots on the other end of an email. I was reimbursed half of what my entree was that I was not able to eat because it was wrong. I will never use post mates again. Grubhub or other delivery services are much better with customer service when issues arise.

My first time using Google's Postmates will be my last. They didn't deliver the full order so a single order of spring rolls cost me $15.74. They then charged me again, this time for $19.74 for nothing. The receipt indicated the charge was temporary but it still shows up in my bank statement. What other delivery service does this? I made no second order. So I'm out almost $40 for two spring rolls that cost $4.95! When I contacted the help app. The person was unhelpful, and when I asked for a phone number he said they didn't have one. This was the last time I will ever patronize a restaurant that uses Postmates.

Horrible delivery service. Our food was minutes away from our place and they canceled our order without a refund. We tried contacting them to figure out why or arrange to pick it up instead, and they completely dismissed us. Never use this company, they are thieves.

Placed an order that was originally priced at $27 (with a hold of $34). I wake up this morning and find my card was charged $57 for this same order, apparently because it was a non-Partner venue that I ordered from. Seriously? Who in their right mind would go ahead with the order knowing they would be charged DOUBLE the original price? Postmates are crooks!

We've quit patronizing at least 2 restaurants we've loved for years because they made the terrible decision to use Postmates. Repeated late, cold, and wrong orders and no attempt to make things right. Tie your company to them and you'll sink together.

They said order delivery in about 30 minutes. Then that kept adjusting. 2 hours later I'm starving and the delivery guys says he's just got the restaurant?! And supposedly they are really business and this is going to take way longer? Oh hell no!

Then when I go to cancel the order the app says I'll be billed for it anyway?! OH hell no!

Can't reach them on Twitter. No reply on Facebook. No phone number. Their app says reply to the email we sent you but there was no email. These people are thugs, IMHO and need to go bankrupt. I'm working with my CC company to have the payment they stole returned.

Oh, and you can't sue them. You agreed to that when you set up your account. Bastards can't go out of business fast enough!

Ordered $112 worth of Italian food at 7:15. I received a delivery window from 6:50 to 7:05. At 7:25 I called the number in the email receipt I received. I was on hold for 10 minutes before hanging up and driving to the restaurant myself. When I arrived the hostess was on the phone with Postmates as the driver did not show up. The hostess handed me the phone and the individual on the other end said that it was because they were very busy. I explained that my food had been sitting there for over an hour and she replied well you were there now so no harm no foul. I will never use Postmates again. Very unprofessional!

Don't order from them if you don't want your bill to go from $37 to $52 because they delivered the wrong items. The addition on the Postmates web doesn't even add up. And they won't refund your money back. This happens all the time. Horrible company.

I ordered food that came out to be 28.01 but then was charged 48.26. On my receipt the charges don't add up so I guess postmates just likes to overcharge and steal your money. On top of that, they make it impossible to receive help or customer service through the app. So I called customer service and was given a 59 minute wait time, but I was literally on the hold for a hour and fifty minutes. Then when I was told my wait would be 2 minutes, my call was disconnected. I have never come across such horrible customer service. I've already filed a case with the Better Business Bureau not only for this incident but Ive been having multiple issues with Postmates, which doesn't seem to care or rather just completely ignore their customers all together. If you want to use a food deliver app, STAY AWAY FROM POSTMATES!

After waiting so long and not seeing any change aside from the delivery time getting pushed further and further out, I had to cancel not one but two orders. Still, I was charged for them. This company is not worth your time or money. It is expensive as well.

Everyone can make a mistake but their customer service is terrible. For me, part of the order they agreed I placed had not been given to restaurant and parts of the order that made it to the restaurant were not delivered. 100% of their response is to not charge for items you don't get -- like, fair enough -- but if you are hoping to eat with someone else or eat your full meal, they expect you to reorder (new service fee, new tip, another hour wait). AND if you don't like that answer, they just ignore you.