Postmates

Ordered $35 worth of food and tipped $5 with $2.9 in tax... and they charged me $54. Nice little hidden fees. Will not be using this service again.

The driver on the other hand was quick but not worth the $11 in hidden fees.

Please read the reply I left for Matt. Please everyone this company is a fraud. Use something else if it's available in your city. If not please drive like 5 minutes or whatever it is rather than using Postmates. I know that food delivery is a leisure for you customers but please keep in mind what I said..

I will never use postmates again. I had a very rude and unsafe delivery person and reported him and found the company could care less. I am very worried this driver will come back to my house and stalk or damage something on my property. I do not feel the company takes responsibility or screens their delivery employees. There are other services for food delivery use them for your safety.

I ordered a $50 breakfast from the breakfast club. When the food came, I had an empty sauce container like someone had eaten from it (just sitting on my food) the fruit looked like it was taken off of someone's plate with bite marks in it and my coffee cup was empty. After 5 back and forth emails, I was told sorry, we will refund your $1.60 never again with postmates. EVER

Worst experience today ever! I just found out that my pending charge was $101 for 2 bagels and a coffee! Total charge was $23 but it will take a few days before my money will be released! Totally INSANE!

One order we did awhile back the driver said delivered and it never was. This last driver left my order at the sign for the complex at the road and not to our door. All the service fees and delivery fees on top of your order costs and this is what these people do. Will save money and drive my butt down to get my own food instead of paying for this service and giving money to these disgusting drivers.

I paid cash at the location during pick up but my card was still charged. Since the transaction took 3 days to settle on my card they refuse to help in any way (they will only help you within 2 days of the order) and had the audacity to say they "hope they can make it up to me next time". They stole $50 from me, plain and simple. Beware they will rip you off and provide awful customer service!

I stopped ordering through this app a while back because something would always be wrong. Most drivers take their time with getting your food to you. Other times the driver will deliver it to the wrong address and won't communicate with you in order to get your food. Postmates will not give ua refund they will give you a credit to the app which is not helpful especially if you are not planning on using the app again. Stay away from this company

My last 4 orders were changed without contacting me, the new order total forced 2 additional fees onto the total, not just the failure to get what you ordered. I know, 4 times, shame on me. Won't happen again.

When they cancel it tales 5 days to get your money back and they play stupid. You can go in and do a pre-authorization reversal. I will NEVER use Postmates again! Rip off. They got $150 of my money for 5 days. I am left with $5 in my account to get food for my 3 kids. Horrible customer service too! Any chance i get i will be writing this review on every site. RIP OFF!

I tried Postmates for the first time a few days ago and it was a total nightmare. First, I had to struggle to find the restaurant. Then when I tried to place the order, there was this ridiculous process of creating an account, involving a progress icon that never stopped, and then a series of emails saying there was unusual activity on my account so it had been temporarily suspended. I persisted in trying to register and suddenly there was a message saying my order had been completed and I should expect my food within 55 minutes. Well, 55 minutes passed and no delivery, and none ever. So I submitted a complaint (after a lengthy search to find where), and then ensued another round of emails in which they ignored the software problems I had described and just said my credit card pending authorization would disappear in a few days, as if this was the main problem. The Postmates software is hopeless, and their support is no better.

I wished I had seen these reviews before I ever tried postmates. This company is horrible in all aspects. If you see this before you use them, runaway fast and never look back. Eventually they will rip you off! I promise one way or another.

Anne

I put in an order for about $73. They didn't ask for my phone number. I never got a confirmation email. Then an hour after they charged me I get a notice saying my order didn't go through. By now I'm really hungry and pissed off. I should have used Door Dash or Grub Hub.

Do not sign up for a Plus account thinking you'll actually be free of service and delivery fees with an order over $25. They don't tell you but you have to "verify" the merchant is under a specific list, otherwise your charged the entire order, plus, service fees, plus delivery fees, PLUS the $9.99/month. HA. Yeah, not EVER going to use this service again. Save yourself the trouble, use another service or go pick up what you need yourself and don't bother with Postmates.

Worst app I saw in this lifetime, the discounts never worked for me. Today they did multiple transactions on my card for one order and the order not placed. The funny part is they don't have customer care number to contact them. I am deleting this app now.

:( :( :(

The amount of issues I faced from just one trip driving for Postmates is just too long for this comment. Also for this same trip the customer was told by Postmates customer service to pay double for an this issue that was not the customers fault... Do business with them at your own risk. Do it enough you will undoubtably get burnt.

Customer service is complete trash, only give you an email which they are terrible at replying to. I had an order cancelled, I was still charged for it. I wrote them an email which they never responded to just marked the issue as "resolved". I never received my money or food. Paid $40 for a panic attack...

I won't ever use this service again.

Applied a coupon 30$ off, then I ordered. Suddenly the coupon was taken out from my order. I was charge for 48$. I realized this, so I cancelled my order right away within 2 minutes.
I realized I lost the whole money except the tip.
I contact the customer service 2 days later, and they told me they won't refund after 48 hours.
As a new user, how can I know?
I was charged for 48$ for nothing. They are such a thieves.
The customer services' representatives are so rude. They just cut me off and close the chat.

Postmates is very flexible but they need to design an app that makes more sense than people traveling 30+ minutes to pick up an order in which they will only receive $5. Also they need to increase their incentives so that more drivers would want to work for them. Maybe more bonuses or promos..

The driver left food outside the screened in patio where it would not be safe from squirrel and other creatures! Crazy. I believe this was to avoid the doorbell camera which would have alerted me to the food being out there! Too bad it sat out there. Not happy and will use better, more reliable services from now on.

I am so $#*!ing livid right now. I am hungry as $#*! and for the first time I use post mates I don't even have my food 2 1/2 hrs later!? Are you serious! Post mates is a $#*!ing joke. Don't order through these people ever. Save yourself because you will just end up even more hungry and pissed.

This is the worst delivery service in nyc by far. Two times I ordered food delivery and can see the person picked it up and then when the eta is 1 minute away they suddenly disappear and do not attempt to contact me. Then I get an email saying the order was complete. It is impossible to get someone live to find out what happened to the order or get a refund. This place is a total scam.

I ordered at 6pm waited until 8:10 pm for my food they gives me 3.68 credit buy im paying 26.00 im so pissed then they canceled my order without telling me I go look at the map and my order was canceled by them sad ill never use this company again